I went to the dealership knowing I wanted to look at the new Santa Cruz. Chris, the sales manager, greeted me. After I told him what I had in mind, he asked Torry Weary to help me. Torry put no pressure on me at all. He showed me the truck, showed me the features, took me out on a test drive, and laid out the buying process. I definitely felt that he and Chris were focused on making sure that I left the dealership happy, rather than just trying to close a sale. After the wash and detail, I did a walk around and noticed a few little issues. They immediately brought it back to that department and came back with a super clean vehicle. These guys really put the customer first, and they succeeded in their goal of making sure I left happy.

Horrible. I was just shopping around for a car. Was asked for some information. After giving it, I asked the guy if he was going to run my credit and NOT to do so. He said no he was not. 10mins later, Im getting notifications that my credit was pulled. I did not consent nor signed anything. I even texted him and asked him and he danced around that question. So now, Im in a fight to get these inquires removed because Ray Brandt Hyundai did what they wanted to do. I did get a new car, but it was else where with no problems. Bad service all around.

Getting my car serviced here has been the most frustrating experience, with long waits and lack of communication. I can understand some delays from the lack of rental cars and supply shortages, but I have had to call repeatedly to get any information from the service department.

We had a great experience. Our salesman, Alfred Roberts, was awesome. He was very knowledgeable and professional and he was able to get me the car I wanted. Alfred and his team went above and beyond.

Awesome team here! Have been looking for a new vehicle for a few months and will definitely recommend this place to family and friends looking for a good deal! Our salesman Alfred made the process quick and easy, considering. Bruce guided us through the finance part of the process and was eager to answer any questions that we had. Thanks guys! Customers for life now!

I plan on sending these guys a personal thank you email for helping us out on our recent trip to New Orleans. My vehicle had an oil leak and we were unable to drive it home. The car was towed to Ray Brandts service department. This team was so helpful and understanding. I could tell they were understaffed (not their fault at all...thats how the world is right now with COVID). They had customers cars lined up and were very very busy, but they still took the time to check out my car, got it fixed, and back on the road fast. They really came through for us. We greatly appreciate them.

Ive fixed 10 problems exactly on my car since I purchased it from here! Ive changed the water pump, replaced the, the thermostat housing twice, the oil pan, the radiatior hose, the fuel pump, the purge control valve, and the oxygen sensor. And now the transmission! Yall couldve really gave me a better car than this! I have not enjoyed this car at all since I purchased it from you guys.

I brought my car in for service and due to covid and having parts shipped in its been there several months the manager Dave, took care of me . He issued me a car to use while mine was there. Easc and every time I called I was told an update and was given updates on my phone. The service team are outstanding !!! I want to thank Dave and his crew so much for all they have done for me. They have a customer for life!!

My experience was great! The guy was very attentive he helped me and made my decision very easy. The process of purchasing was easy and painless!

My review is long over due. I went 6 months ago looking for a car and not sure if I was going to leave with one. Joseph was such a big help! He and the managers were great and made it possible for me to leave with the car I wanted! I recommend going there if you are looking for a new/used car!

Ive been dealing with those people for many years I brought my first car from Rainbow which is now Ray Brandt Hyundai Ive sent many people there to purchase a vehicle. Theyre so friendly and they work with you and theyre honest about helping you if they cant they tell you

Great service. Employees are always friendly, helpful and courteous.

They repaired my vehicle in a timely and efficient manner. Excellent customer service and a nice waiting room. A bit pricey but i believe its worth it for the service you get.

Courtious and respectable service recommend highly

TREATED beautiful but no helping me or understanding my worth it ok tho

Turned away from recall service due to no internet???

Todays visit didnt go very well. Went in to have my p/s front door checked out and was told it would be at least three days before they could get to it. So I figured if I schedule an appointment it would work out better for me. I was advised that even if I had an appointment it would still take three days from my appt date before someone would be able to check it. Im done. SLIDELL OR COVINGTON HERE I COME!!

My 2013 Sonata had engine issues which I knew there was a recall. I called JP and he assured me that my car would be taken care of.I got it towed to the service department so they could start working on it. Hyundai approved my rental car and it took a few days to replace my engine. The service personnel of JP and Cornelius made sure that I knew what was going on and how long t would take. I received amazing service and will return and tell people to bring their cars there for service.

The service was long but it was worth it. They always try to make sure everything is fine b4 I leave. Will always go there if I have any trouble with my car

I am pleased to share with other Hyundai owners the quick and efficient response to handling the latest recall of my vehicle at the west bank Hyundai dealer. I am thankful.

Customer service was good. Didnt have to wait too long when dropping off car. All services were completed and they called me when my car was ready. The office looks dingy. Could use an update.

I would 100% not recommend this dealership.

EVERYONE THERE WAS VERY VERY NICE AND THEY WORK WITH ME TO GET THE CAR I WANTED..I WOULD SEND ANYBODY THERE

I called about seeing if they can do an oil change on my car. They said yes when I get there they said said dont work on mitsubishi. Wow told them what it was before going there.

Waited 3 hours for a simple oil change which never happened guy said o my bad I went to lunch I thought they worked on your car but they skipped it ... very unprofessional never again customer service was very poor...

I will never do business with this establishment again. Apparently the people that bring their vehicles to be serviced by this dealership are trash. I was harassed yesterday with my 8 month old son in my arms for absolutely no reason, while dropping my car off to be serviced for routine maintenance.I couldn’t help but ask the service department, does this frequently happen both replied, yes.Rather than someone coming to calm the belligerent women down it seemed as if the manager knew her.By the display this women showed I’d be embarrassed to be her friend or family.

I had a great experience here. Jared Pryor was an awesome Service Advisor! He was knowledgeable and very nice. He made me feel comfortable and assured me that my service would be impeccable.

Professional but not pressured sales approach. Offered enough information and asked succinct questions about what I was looking for, vs steering me toward something I was not interested in. Due to the shop being busy and the bank closing before I could get there for the deposit, I was allowed to drive my car away that night and come back in the morning to finaiize details. When I returned, my car was gassed up and they even offered to hook up my blue link. Professional follow through after the sale.

Awesome service! I felt like I was buying a car from one of my boys. Even with my difficult credit situation, they went above and beyond to make the deal work.

I just want to say thank you Cornelius Brown for being so kind and generous also patience with me and my million calls every day

PJ in service is very helpful and very nice to customers keep him around he will keep your customers coming back for services. Thank you PJ

The guys in the service department are absolutely the best! Cornelius has been my representative since I purchased my car. He always greets me with a smile and makes sure Im taken care of. 🚘🚗

I had a bad side mirror the passenger, theyreplace it under the warranty, the service managerwas very helpful to me. And I got everything donein a 3weeks. Its came out beautiful, l very happywith the final condition. And my service writerJP.

I purchased a vehicle on March 10, 2020. My husband passed away the month prior so this was my first time buying a vehicle or in a dealership by myself. My mistake was that I told this to the staff. I was overcharged more than $500 on the sale price. This was NOT the amount advertised! It did not have a spare tire or the floor mats. I was told by Waddy and Heather they would order them and call me. After advising Heather of the overcharge I also spoke to Chris the manager in March. Chris said he would speak to his manager and call me back. NO CALLS ON ANY OF THE PROBLEMS I HAVE EXPERIENCED AT THIS DEALERSHIP!! I called Chris on May 14, 2020 to discuss my concerns again. He acted as though he never spoke to me and it’s the first time he is.aware of my concerns. He said someone would call me later that day. Well I’m still waiting! Waiting on my reimbursement for the overcharge. Waiting on the spare tire. Waiting on the floor mats. I did not try to get a lower price on the car or ask for any extras. My reward for this was to charge me more on the price and not honor anything I was told would be done! I am so upset and disappointed! I NEVER want to be in a dealership again. At least not a Ray Brandt dealership. I will let everyone know about my experience! VERY POOR SERVICE AT RAY BRANDT HYUNDAI!!!!!

Friendly sales person but from my first comment that I do not pay for all the extra MSRP add ons, was told instantly by the salesman....oh I wont charge you those fees....so we began our Palisade selection. This was going to be a CASH purchase. Went home to discuss which of 2 cars we were interested in, ask for and got a TEXT TTL price figure and confirmed the car we wanted.. After getting confirmation of the price, we drove in the next day......to then get a printed price quote $1400 higher than quoted. Hmm, $199 for wheel lock addition when the car comes with Wheel locks ($55). When I reminded our salesman of his price quote text, he went to his manager....came back and said....sorry thats the best we can do. NOT coming back here anymore. Bought Palisade from another dealer 2 days later for $1500 less. PS, $299 for Nitrogen in the Tires.....reallyDISsatified potential customer.

Good morning! I just wanted to say I had the best experience ever with your company. The staff were exceptional. Thank you so much. I really believe I got the best deal ever because of Bernard Harvey. Bruce and Chris were also very personable and a pleasure to do business with. I will definitely refer Ray Brandt Hyundai to my family and friends.

My service advisor is Mike. If Mike is not in, I will come back later. He always makes sure my service is done right the 1st time.Im never there for long, and its aways pleasant. The entire team including sales is great.Thank you

Easy to set appointment and fast and courteous service. Waiting area nice TV and free water bottles.

Great experience, It was an easy in and our.

A wonderful experience because everyone was courteous, kind, astute and just helpful

The staff was very nice there I did not get vehicle but the salesman try his best

We went to get a 2020 Hyundai Tucson (were ready to buy). We asked to see the 2020 Tucson Value trim and the salesperson said ok, went into the building to get the keys and a few minutes later came out with a 2021 Tucsons keys. The salesperson then said her manager said that we could not see the 2020 Tucson because it wasnt even supposed to be there. It had a recall and they were no longer allowed to sell them any more. But we could look at the (more expensive and not the same rebates) 2021 Tucson. We said no and left. Its been about 3 weeks since then and the 2020 Tuscon Value trim is still being advertised on Ray Brandts website. I dont know if thats the strategy they use to get people to come in, and then sell them a more expensive vehicle, or what but I did not feel like I had a good experience overall.

Im so grateful for the Staff at this dealership! They are very friendly and professional! My salesman Chris was wonderful! I thank everyone who helped me get into my car. thank you so very much and I highly recommend anyone is looking to purchase or get financed into a great vehicle they will do all they can in their power to make it happen for you! Im living witness of that because they helped me and Im thankful!!!

I would definitely recommend Ray Brandt Hyundai. Our salesman, Joseph, was awesome. He was professional, knowledgeable, and seemed genuinely interested in finding the right deal for us. And Bruce in finance was equally as outstanding. His experience and expertise was very much appreciated. Thank you both for such a positive experience.

Brought my 2016 Tucson in, to repair a few things. Back windows wouldn’t roll up, passenger door wouldn’t open from the outside, a/c wouldn’t get cold and my car was having trouble shifting gears sometimes and would shake. They gave me a loaner car and had everything done in a week. Changed the clutch, put in a new air compressor, changed the door handle and the parts in my window. Now my car is good as new. Excellent service.

Please please make sure everything is in check before you buy a used car from these people. I just bought a 2018 car from them a week ago and the battery goes out. When I called to say this, they tell me to go to the service center to check it out. After waiting for three hours, they wait to tell me at their closing time that they cannot fix the issue and if I wanted to, I would have to come out of pocket 300 dollars. The sales team does not seem to care about this issue, so please watch what car you buy from these people. or you will end up paying for an issue that is not your fault.

Ive been bringing my car to get serviced there for years and have had nothing but great experiences each and every time. Cornelius Brown in the service is absolutely amazing and is a great asset to the service department. My last visit there required my car to get a new engine due to a recall and I couldnt be more please at how everything was handled.

I was in the market for a new vehicle and the Santa Fe was one of my choices. I went to Ray Brandt Hyundai and spoke with Torry. He showed me what I wanted and I test drove it. His no pressure to buy attitude and knowledge of the vehicle made it any easy choice. I would definitely recommend Torry to anyone I know whos interested in purchasing a Hyundai.

I love the service department.

My husband and I went today to see the Tucson and the Santa Fe and was helped by Torry Weary! This was TRULY the best customer service ever! We had several places to shop after Hyundai but LOVED the experience so much we thought sure we would purchase there just because of Torrys NO PRESSURE approach to selling! ABSOLUTELY FABULOUS! We will be sending customers over there ourselves but if YOU would like to have a GREAT sales experience, do not hesitate to contact or go see Torry! You wont be sorry!

Went for an oil change, the people doing it dont wear a mask, got in my car with out one even after I asked them to. It aint that hard

Great service. Prices may be a bit more than other for oil changes but it is worth it. JP is a awesome young man and a credit to the company. For the last 15 years Ive always received the best service any one could ask for. JP is such a pleasure to talk with and he takes the time to let you explain the problem youre having. The tech for s great job in repairing my vehicle.

I love coming to the service department at Ray Brandt Hyundai! I am always greeted by first name and treated wonderfully! I was in a rush but needed to get my oil changed and tires rotated as Saturday is the only time I can fit into my schedule to have any work done on my car and let me tell you I was out of there in no time. Thanks to everyone in this department .

Getting your car fixed is never really a pleasure BUT it always was for me because of Mike in the service center...always pleasant and helpful...now I hear that he is leaving and...so am I...there were a few times the mechanics screwed up my car and yet mike was always there to put it right...I had thought of changing before but knew that mike would see me right ( when they changed my radiator and a hose came loose the next day for instance!) The only reason there are two stars on this review is because someone there at some point had the sense to hire him!! As soon as he lands somewhere obviously better I will be there!!

Purchased a new Genesis G70 from Genesis of Harvey and I could not be more happy with my new car. They were very welcoming and quick to offer any assistance if necessary. I would recommend you ask for Jeremy Reed, Internet Sales Manager, thats who helped me. He was able to answer all of my questions due to his knowledge of the Genesis brand.

Great service, very prompt and professionally done. Everyone I’ve met at this dealership has been friendly, helpful, and knowledgeable about Hyundai products! Good job!!

Had a great 👍 experience there shout out to the dealer by the name Joseph hes awesome!!!

Everyone was very nice and professional. They really cared and wanted the best for me. Mark was very personable and helpful. Chris was helpful with Information to help make my buy easier! The guy in the fiancies department told me just what I needed to here, which had nothing to do with sales! Thank you all!

Absolutely love Ray Brandt Hyundai! I bought my car here in 2016, and have been getting it serviced there since then. Everyone there is always super friendly. Today I went in for an oil change and Mike was great! He was extremely helpful and kind throughout my entire visit. If you’re looking to purchase a new vehicle or get your current vehicle serviced, you should definitely go check them out.

Bought a 2017 Hyundai Tucson and when I went to leave noticed one of the lights wasnt working. Bernard was very accommodating and went above and beyond to make sure I was satisfied with my new purchase and that everything was taken care of. I highly recommend both Bernard and my sales associate Joseph Barbie. Thank you so much for everything! Your customer service is top-notch!

I had one of the most heart felt moments today.. my world was tumbling down right before my eyes. I was over 400 and something miles away from home with almost nope hope. Keep in my I own a Dodge Charger and my towing company drop my car at the wrong dealership. But I Mya say there are still some angle out here. I had several on this day. Three of them works for this dealership: Heather who walk out to help me cause I looked like I need help, she offer my child snacks, she asked if there was anything that she could do. I was so emotional and crying and she show love, patient and care to a total stranger and this should not go unnoticed. The next person is Chris John who is the manager, he was well dress and very pleasant. Even though he was dress in some great clothes he help me pushed my car and tried to assist me in every way possible and this melt my heart.. because he didn’t have to do it... my car was not even on his side, but he took the initiative to do everything possible to help me. Last but not least Jason Nash who is the GM also assisted in pushing my car while being well dressed...Angels like these are hard to find.. and I promise to never forget these great people. I can’t say thank you enough.. and everyone I visit I’m going to show them appreciation ❤️❤️❤️

I brought my 2019 Santa Fe in for a routine oil change and tire rotation and I not only paid more then usual but I also never got the tire rotation that I was told they did and that I paid for. Once I realized I called them and they told me to bring it back in and they finally did it I think anyway that time. I was not very pleased with service but that day. This happened to a coworker of mine the same day so I’m not sure what the deal way. I also never get any emails sent to me like others and was told I was going to start getting them but that has yet to happen and it’s been over a month now. Hopefully next time is better is all I have to say.

After visiting 3 dealerships where I was almost exhausted and out of hope I decided to go to Ray Brandt where I usually do my vehicles services to see if I can purchase a vehicle within my budget and to my surprise before I was able to park someone was already greeting me which was already the first expression of success! Shamara the agent who attended me and my husband was excellent and we were able to make a deal and leave with a brand 2019 car! I highly recommend this Harvey branch to anyone who wants their dream car! Thanks to all who made our car shopping pleasant!!

Drove out of state to pick up the car that I wanted because the customer service at my Hyundai dealership was terrible. My salesman Alfred was great! The manager was also awesome as he was willing to negotiate with me to get the car down to a reasonable price with TTL included. Overall, great experience. It was worth the drive and I am very happy with my brand new car.

Buying a car does not have to be worse than a root canal thanks to the extremely friendly and professional service at Ray Brandt Hyundai!Luis was personable and listened to our needs. Bruce helped us feel comfortable and he made the finance process go smoothly.Highly recommended!

Herb exuded the epitome of great customer service! Mr. Marigny in the finance office has an absolutely great personality and was easy to work with! There were so many great cars in outstanding conditions to choose from. Herb did an amazing job and took his time to show us around their lots and gave us wonderful deal options.

Our salesman Joseph was very professional, polite, and made the experience mostly enjoyable. Of course the whole process seems to take too long. Were very happy with the deal we made and look forward to driving our new vehicle.

Very professional and friendly staff. I spent less time buying my new car than I have in the past. They listened to what I wanted and went out of their way to meet my needs. I definitely recommend that you give them a chance for your next car. Ive used Ray Brandt for my previous cars service, and Ive been really happy with the service level and the professionalism of everyone in the service department.

Friendly and knowledgeable staff. Service was completed quickly and correctly. All applicable coupons and discounts were applied.

The Service was great. J P was my advisor today.

J.P. has always made my experience satisfying. Additionally, he reassures any uneased feelings. He makes me feel secure and feel trustworthy. The facility is better with him. Thank you for all you do

I went in for an oil change and wound up getting a couple more things done. Very satisfied.

Brought my vehicle in due to the window would not role up. I was told that Wednesday the parts would be two days to come in for the repair. On Friday I was told the parts did not come in and would be in on Monday. Monday came and was told the part was on back order and would be in on Wednesday. They offered to give me a rent a car for the trouble. Went to get the rent a car that afternoon and they said they did not have a car to give me. Parts did not come in till Friday, so was out of a car for 10 days due to a window not able to roll up. No phone calls between days to update on the parts. I had to keep calling and asking why they keep telling me days the parts would be in and not show up. No explanation or supervisor ever called to explain about rent a car or part problems. Terrible service for a simple repair.

Mr. Jarod Pryor was extremely helpful and courteous.

The salesman, Chris Johnson, was very easy to work with. I would highly recommend Ray Brandt Hyundai! It was the best experience I ever had buying a vehicle.

Once they get their money they stop answering the phone.you said to contact you directly but i’ve been calling everyday and either no one answers the phone or i’m transferred and the next person doesn’t answer the phone. So i’ll leave my question here: Can someone PLEASE look in the key box and see if there’s an extra key to the 2018 Nissan Sentra that was purchased March 17 2020! And your receptionist promised someone would call me back!

I was visiting family by way of Texas when my car notified me a headlight bulb had blown. Metairie Hyundai which was only a couple miles away was booked but I needed the replacement ASAP as I was due to get on the road in return for Texas the next morning. I phoned the next Hyundai and spoke with Cornelius at Ray Brandt Hyundai who said they could readily replace the bulb and although a bit of a journey through work traffic the trip was well worth it!Cornelius was friendly, personable, and informative. If needed when visiting family again I would definitely visit this location to service my Hyundai Sonata! Thanks so much for providing exceptional customer service Cornelius Brown; I appreciate your personable professionalism.Additional note: this location was not equipped to accept samsung/apple pay. These forms of payment are my preferred when travelling. Thankfully, I was able to enter my card number directly into the card reader. Had this service been available and if it were possible I would give 6 stars for exceptional service!

This place always keeps me well informed about my car, and treats me with dignity, honesty, and respect as a car owner. I appreciate this greatly as a customer, and even more so as a female customer. Keep up the great car service AND customer service, Derek and company! Id recommend you to any of my friends.

My first service on my new Santa Fe. Not a great experience at all. Will be taking a ride to Metairie next time I need anything for my car.

Car salesman Jay Reed and coworkers were awesome..... went there with no intention on leaving with a 2017 vehicle. All I had was the title to my car and they went above and beyond. So Grateful for them and would definitely recommend anyone to go there!!!☺😍👍

I went over there because my extended warranty was about to come to a close and my engine was making a crazy noise when accelerating so I asked them to do a full engine check and they for sure did so... come to find out the engine was dying from the inside out and they did everything they could to make sure that I was able to get a full engine replacement completely covered by the warranty! Thank God because I will be traveling here soon and would have been stranded on the side of the road across the cou try with my child! Thanks again Yall are the BEST!!! Wouldnt take my car anywhere else!

I would like to Thank my sells rep,management and I can’t forget about the finance man, whom I gave such a hard time locked up playing the number game;everyone made it possible for me to leave the dealership as a happy customer. The team strived for me to be happy . However, car shopping takes all day that came with frustration for me but they work with me and I would recommend anyone to you guys great team work!! Thanks Ray Brandt Dodge Crew for everything

I’m loving my 2019 Hyundai Santa Fe! Everything is great! My salesman Chris was great! The Finance officer was great. Everyone at the dealership was very friendly!

The service department was very courteous and professional. I will definitely recommend for service needed.

Had a blow out on my sonata. Had a tire ordered and repaired within a timely manner. Kept me up to date until it was completed. Very satisfied with my experience

Ive never had a Service Department reach out to me on their own initiative before Ray Brandt Hyundai. Through no fault of their own, they identified a part which was sent to them with an anomaly. They then reached out to me to fix the issue which they did in a very expedient manner. Going to the mechanic is always a stressful ordeal, but these guys take the stress out of it, and I look forward to doing business with them in the future. Im glad that Ive finally found a decent service shop here in the Orleans area!

The Technician Erik was extremely helpful, resourceful, and polite. 10/10 would recommend Ray Brandt Hyundai to anyone looking to buy a vehicle or just getting a service. The staff are very helpful and polite, also very quick with their service times.

When I arrived at the dealership for service things didnt go well in the beginning. The process wasnt smooth or uneventful, but they recovered well. Its not always how you start a thing that counts, but rather how you finish. And I want to say that the Service Advisor Todd finished well and did a superb job. Thabks Todd!

Feiendly and good service

Awesome service. Great to deal with and took care of me right away and had everything done including a recall they advised me about. The Service Msnager, Derek was the best. Highly recommend Ray Brandt dealership. Leased my car there almost three years ago and the same salesman is still there and remembered me today. Very please all around. SHOULD BE 6 STARS IF AVAILABLE.

Very nice guys, great service, free WiFi while you wait, free water bottles as well. Highly recommend this place.Mike was especially kind and makes you feel right at home!

Will worked with me to make everything as simple and as quick as possible. He was very straight forward and honest about what he could and could not do and I sincerely appreciated that. My experience was flawless.

Cornelius in the service department at Hyundai is the best!!!

This is my fourth car from Ray Brandt. My third Hyundai Santa Fe. I was very happy with the price. My salesman John Russo was very helpful and knowledgeable of the car. Thank you John. It was definitely a pleasure doing business with them again.

My first time going to Hyundai Service Department. The service was excellent. Cornelius from the initial phone call to when I picked my car up, was showing l superb. Thanks to all employees involved. Ray Brandt Hyundai Service Department ....is the BEST!!!!! YOU ROCK!!!!!!!

To cut to the chase... very pleasant experience, nice people, good rates. They care for your needs and make sure you know that. Even the other customers that were there were nice. Great community.

That moment you know you may not qualify for a car and then 💥 bammm.....you drive out with your new car...lol. thank you so much for working with me you guys are amazing !!

Alfred Roberts made my car buying experience smooth and easy, from start to finish! He answered my questions honestly and patiently. I would recommend him and Ray Brandt Hyundai to anyone.

It was time for my oil change and tire rotation and a recall fix. I called and spoke to Derrick and made my appointment for the same week. When I got there Derrick went over what was going to be done and told me about how long it would take so I stayed and waited. My car was ready in less the time advised. This is the 3rd time Ive been there and had great customer service and professionalism from all.

Worked with Mr. Johnson, Mrs. Penny and Mrs. Faqua all day and settled on a deal. We were supposed to pick up the car the next day. They sold it late at night the night before. We received no phone call just regrets the next day. What a way to do business. Very disappointed and unbelievably unprofessional. Will choose not to do business with them in the future. Plenty of other options out there.