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Imperial Jewelers
722 W 2nd St, Hastings, NE 68901, United States
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Imperial Jewelers
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Sa
Review №1

I have had great experiences with every item and service Ive used at Imperial Jewelers: engraving baby spoons, cleaning and resurfacing rings, sizing rings, and purchasing sunglasses and gifts. The customer service, timing, and selection have been excellent. They also offer ear piercing, and we had a great experience there with my daughter for her birthday!

Ga
Review №2

Brandie helped us figure out exactly what we were looking for as we had no idea what we wanted! The prices were great and beat the other prices in town - she was very kind and helpful! I will definitely be returning to do my business at Imperial Jewelers!

Ir
Review №3

Amazing Experience! The staff overall was so helpful and made our experience feel important. They took the time to get to know what we liked and what we wanted overall and gave us many different options. I would HIGHLY recommend!

Je
Review №4

I recently bought a ring from Imperial and they went above and beyond to help me pick the perfect ring. They were so patient with me and walked me through the process step-by-step. On top of the great service, their prices were amazing!!! The owner, Brandie, personally helped me and she treats her customers with such value and respect. Thank you and I will definitely be a long time customer. Imperial is the place to go for all your jewelry needs!!!

Ju
Review №5

Would highly recommend! I had an amazing experience with friendly and knowledgable staff. I was very impressed with their prices and their amazing selection! I will definitely be returning to Imperial Jewelers!

An
Review №6

The owner and staff were extremely helpful and kind. It’s a great local business! I would definitely recommend and will be coming back!

Ja
Review №7

I was so surprised by my experience at this jewelry store. I am new to town, I love to support local businesses. I had my engagement ring sized. Not only did they thin the band out, but it was 1/2 size smaller then what I requested. The owner argued with me. She said at the size I requested my ring would be to big for my finger. Now my ring is to small and cuts into my finger. She said I should just buy a better ring. My ring was not fixed, and I went away in tears. I took it to another jeweler, and he said I would have to have the ring reshanked to fix the damage.

Ch
Review №8

I took my wifes wedding set in to have work done on it. They damaged the set to the point that it cant be fixed. The owner had a major additude and didnt care how upset and sad we were with the situation. She basically told me if I would have bought a more expensive set, then they would have done better work. Please dont take your jewelry to this store to be repaired. They dont value your sentimental pieces. They only value their pocket book.

br
Review №9

Beautiful Place! Our little one enjoyed getting her ears pierced! Thank you!

Co
Review №10

My experience with Imperial Jewelers was exceptional! Brandie is very personable and easy to work with! The engagement ring she helped me to design turned out better than I couldve ever imagined! My fiance absolutely loved the ring! Im so very glad with my decision to do business with Imperial Jewelers, I would never go anywhere else! I highly recommend Imperial Jewelers!

Kn
Review №11

Bought what I believed to be a nice ring from this place, but the settings snapped 3 weeks after purchase. I took it in for repairs and was basically blamed as tho I had intentionally destroyed it. Even after proving that it was within warranty they still had attitude for fixing their products. Im not sure this guy knows how to do the job

Gr
Review №12

Brandi is amazing! She really knows her stuff and wants the best for her clients. She ordered multiple diamonds for me so I could see the differences of each and pick the one that I like best. She was rooting for me and would get just as excited about certain rings and diamonds as I would. Definitely would recommend!

Ch
Review №13

My husband and I recently purchased a new ring at Imperial Jewelers. I came to Brandie with some ideas I had in mind, and she completely went above and beyond all my expectations. I am incredibly happy with how my ring turned out. It is not only gorgeous, but also very unique. I would highly recommend Imperial Jewelers!

WI
Review №14

Good place to get rings cleaned and clasp replacedon chain.

Je
Review №15

One of, if not, the best jewelers in Nebraska. Superb products, better prices, and finally the best service. Brandy has done an outstanding job every time Ive gone to her.

ch
Review №16

I won’t go to any other jewelers, they always do amazing work. They are reasonably priced always on point when it comes to giving an estimate!! We love Imperial Jewelers!

je
Review №17

Fast and friendly with a great selection and prices.

Je
Review №18

It’s always a blessing to work with BrandIe, her service and her quality is tremendous and I would highly recommend doing business with her.

Da
Review №19

Blonde lady seems to always have an attitude. I took my Aunts jewelry in she is gone I explain that to her and she looked at just a glance and said its all junk seriously, I said! I took it to riddles, and took the time and looked at everything some of it was junk but there was also couple pieces that got me about $300 so it wasnt all junk blonde lady guarantee Ill never go there again

La
Review №20

They were so helpful and decently priced on fixing my u recommend them over other jeweler around

Ga
Review №21

Great service, great selection, great quality...and Great price! Terrific experience

Ke
Review №22

Everything was quick and easy to find a bracelet for my wife,the experience was really great, thats why I shop there

Ga
Review №23

Always the best! Quality and service- Brandie and her staff are so great- Im glad there are still independent businesses who really know their customers - thank you!

De
Review №24

Took a pendant in to get a ring on it and clean the necklace, itself. I received it back a week later than originally said to me, with the necklace not cleaned and ring to the pendant only fits the necklace I took in. I cant even change necklaces, now if I want to because the pendant wont come off.

Ad
Review №25

I always love my shopping experience at Imperial Jewelers. Brandie is not only knowledgeable she is honest and helps you get the best purchase for your money.

Ka
Review №26

I went to Imperial Jewelers because the diamond in my engagement ring was loose. I had heard that Imperial jewelers had done a lot of work in estate jewelry, and considering my ring is from the 1940s I wanted someone who had experience working with antique gold to fix it. I thought that all that was going to be needed was to tighten the prongs around the diamond. Upon taking my ring in for evaluation the jeweler/owner of the store preceded to tell me that it needed to be re-pronged. I could understand that to some degree considering the age. I then asked her if she knew how to heat antique gold, considering it tends to melt faster than the gold used today, she stated Yes, heating gold is all the same. At that moment I should have never trusted this woman with my ring, but unfortunately I did.It took over two weeks to get my ring back, and upon picking it up I noticed almost immediately that something was different. I shouldnt have left and paid sensing something was wrong but I had places to be. After closer examination of my ring I soon noticed that much of the detail originally there was now gone, and that the head no longer set flush with the band of the ring. After I got out of my class I returned to ask her about what she had done. This is when the jeweler/owner accused me of blaming her for lying to me about my ring in front of another customer. I was so distraught that I left the store in tears.I called the jeweler that I usually use, in Colorado where Im from, and explained to him what happened and when I would be returning to Colorado so he could look at it. I returned to Colorado 3 weeks after having my ring returned to me and I took it to my jeweler. He looked at it and was able to tell exactly what happened within seconds. At some point the jeweler/owner at Imperial Jewelers decided that it was necessary to re-prong every little diamond in the ring as well as the main stone, this is something I was never privy to, so something completely unnecessary considering the prongs will never wear down on that area of the stone because they are protected by the head. By her preceding to do this she heated the joint of the band and head so hot that it began to slip, causing them to no longer to be flushed. This also explains why the detail on the ring had been eliminated. After my jeweler looked at my ring he said that there was no fixing it and that if I attempted to have it fix it would probably come out worse.None the less my ring is now ruined from its original state from which I took it to this woman. She performed work on my ring that was not asked for and in turn provided horrible customer service and a horrible product. Please never trust your jewelry with this person if it means anything at all to you, she will ruin it and do nothing to fix it. I dont want anyone else to suffer the amount of tears I have for a piece that you love.I hope this helps with any decisions you are looking to make.

Kr
Review №27

Love, love, love! Thanks for the customer service and attention to details!

Ci
Review №28

The place to go for all your jewelry needs!!!!!

Sh
Review №29

Always a variety of choices.

Information
8 Photos
29 Comments
4.5 Rating
  • Address:722 W 2nd St, Hastings, NE 68901, United States
  • Site:https://trustimperial.com/#utm_source=google&utm_medium=local&utm_campaign=Hastings
  • Phone:+1 402-463-3744
Categories
  • Diamond dealer
  • Jeweler
  • Jewelry repair service
Working hours
  • Monday:10AM–5:30PM
  • Tuesday:10AM–5:30PM
  • Wednesday:10AM–5:30PM
  • Thursday:10AM–5:30PM
  • Friday:10AM–5:30PM
  • Saturday:10AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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