Our experience at Audi Hawthorne was truly the best we ever had in either leasing or buying a car. We worked with Rafael, who was incredibly professional, knowledgeable, and honest. There was no hyper salesmanship, just straightforward talk and clear information. The entire process of trading in our old car to leasing a new car, was seamless and easy. The staff at Audi Hawthorne is professional and knowledgeable. Rafael was patient in giving us instructions about the features of the car. He even followed up to offer additional help if we weren’t sure of something. I cannot speak highly enough about this dealership and Rafael.

Recently leased my first Audi from the team in Hawthorne. Ali in sales from appointment one was transparent and understanding about the end goal we had in order to get a deal done and found just the truck I needed for my situation. Jason in finance conveyed everything on the paperwork from front to back upon pickup. The turn around time was also extremelyefficient - picked up my new car in two days. Great dealership all around and I expect to have many future cars to come from this location. Thank you Ali, Jason, and team.

I want the Audi- 8 truck )thats a beautiful & Luxury truck and i can fit in it im 6:4- 350 lbs and i have no problem fitting inside the truck ...

Carmelo was my sales person. He is a very honest man. Guided me through the process step by step. He was very respectful and I am glad I brought from him. He made my experience very easy and comfortable. Love my Audi. If your looking to buy an Audi ask for Carmelo!!!

Very disappointed by this dealership. Customer service is not their first priority. I wanted to purchase a $50k car. I had to drive 400 miles because they would not deal without seeing my trade in person. When I got there their car had undisclosed damage. Since the first phone call I never asked for a reduction in price. Even after seeing the damaged car, I was willing to work with them without a price reduction. After all was over they refused to repair the damage, they refused to transport the car 4 hrs. away, they refused to close the deal the same day, and then they offered me 2k less for my car than all the other dealers I had been talking to. Hawthorne Audi is a take it or leave it kind of dealership. I’m sure they are a successful dealership, that’s how they built a billion dollar show room, but my experience was disappointing.

I got my Audi at this dealership in 2020 and service has been good until I went for a state inspection. My appointment was 2:40pm and I got out 5:30pm. A simple state inspection which the service rep told me was 1 hour took almost 3 hours. I waited at the showroom and no one even came to me to make me aware of the delay. I went to the rep 4:00pm and he said their was an equipment issue but the car was in the wash. By 4:19 I sent a text asking if it was complete. They said it was still in the wash. By 5:20 I insisted that my car be brought to me. It wasn’t washed and the time stamp on the work order was …. State inspection completed 4:45pm.The thing is I just went for a state inspection since my car was just serviced June. Since it wasn’t a revenue stream, I wasn’t prioritized. I had a 5pm zoom appointment that I missed. Had they told me it was going to take 3 hours, I would have backed out.Never bring your car at this dealership solely for a state inspection.

Just purchased an Audi Q 5. Rafael Rosario is an excellent salesperson- knowledgeable, professional and courteous. He is truly focused on customer service and ensuring a positive experience for the customer.Kudos to Rafael and the entire Audi team!

I highly recommend Audi of Hawthorne. I purchased a certified pre-owned Audi from out of state, and Hawthorne came through. I was trying to complete the Audi survey, however it expired, but I still wanted to make sure I submitted my feedback. If youre on the market from Audi, and everyone should be, give Audi of Hawthorne your business.

Great experience working with this dealership. Staff was very attentive and professional. I was able to get a deal in place within a few hours. I would definitely recommend!

If you like going in and feeling completely uncomfortable and dissatisfied this is the place for you. Firstly I went in with my boyfriend and walked passed a very young lady standing outside smoking with a see through shirt giggling and laughing as if she owned the place. Second when going inside which there was not one sales person available(which I find hard to believe) the receptionist went out to grab the young girl to assist us. As Yasmin was helping myself she acted as if we could not afford an Audi and made me feel super uncomfortable because the entire time she kept trying to get my boyfriends attention instead of helping me because I was there to buy the car myself. Once we decided enough was enough the sales manage Tracey didnt eve come to say goodbye or even try to make a sale. I would not recommend anyone to this place at all. I went to Audi Nyack where even though it was an hour drive didnt feel like I was being assisted by a child.

Hawthorne Audi is the best dealership I have experienced. Their facility is top notch! Every team member at Hawthorne Audi is professional, friendly and they follow through on every step. I highly recommend Hawthorne Audi!

Joe and Eddie in service are the best. Head and shoulders above the guys at Classic Audi where theyre either inept, lazy or rude.

The word amazing doesn’t do enough justice for Rafael. He wasn’t just a car salesman, he became a friend and inspiration to me and my wife when going in to buy my new 2014 Audi A4. He went above and beyond to please all of our needs. We drove 4 hours and I would do it again just to receive his service.

Has to be one of the worst dealerships I have dealt with in a while. Sales has a hard time connecting with consumers and getting a solid answer. Would take your business elsewhere.

Joe is the best! He takes the best care of your car and will always go the next step. Best service!

Although there was a check-in line, the process was smooth. The waiting space was nice and clean. I received an update on my car and even a follow-up plan. I lived near Audi Hawthorne when I purchased the car. I have since relocated to Monroe, NY, and will travel back to this location because of the customer service.

I have encountered challenge after challenge with my new Audi. Ultimately the dealership is there to offer customer service and support. They have one job: to care for the client. The dealership struggled to resolve each issue I have had, and when I respectfully voice my dissatisfaction they have nothing to offer. They may respond to this review with we are sorry to hear of your experience. The fact is they do not care. I have offered multiple opportunities for them to make me feel like a respected client. The issues I experienced were as follows:> My drivers side door would not close properly. It took three visits for them to rectify it.> After setting up my new vehicle settings I needed to bring in the car because the screen was blacking out. In the service process all personalized parameters we wiped out.> The My Audi system was down. Few people at the dealership knew the system well enough to support me and it took over a month and multiple visits to finally activate it.> I received my first recall notice in the mail within three months of ownership. The service was supposed to be a one hour service. I dropped it off at 7:00AM, received a notice at noon that the inspection was complete, went to pick the vehicle up at 4:30PM and the vehicle was not ready. My vehicle was done at 5:30PM.I have voiced my opinion. I have offered opportunities for them to make it right some how. This dealership has shown a pattern of not caring. Its that simple.

Excellent, friendly and efficient service. The work was completed in the time promised and the facility impeccable. I will definitely return here for my next service.

There is customer service and then there is CUSTOMER SERVICE. As a long time Audi Owner- 5 Cars, A7- I recently visited this dealership for a minor service for the first time.Previously, I had patronized another dealer in the New York City metro area, but my service advisor, Joe Sackson, had left that dealer for a new opportunity at Audi Hawthorne.What a difference in a new service facility. Everything was polite, professionally done, and of the highest quality. Joe, himself, can never do enough to make you feel like a valued customer.As a medical professional, this standard of service is much appreciated and should be a blueprint for other dealers.I suggest that if you want a first class experience to care for your beloved Audi, you visit this dealer, 35 minutes north 0f Manhattan.

I bought a used car from this dealership, and the experience was pretty awesome! Mark Ferguson was my sales rep, and he was very detailed and professional in his approach. I never felt pressured at all, and he answered all my questions. Hes definitely an asset to this dealership. The whole experience was more than I ever expected. 5 star for sure.

Hawthorne had trouble finding me the exact make/model car trim I was looking for so I went to another dealership for my new car. That said, Avery was still in touch and was able to go above and beyond to help with a technical issue I was having with our wifi when the other dealership was being non responsive. Truly superb salesman and very knowledgeable. 5 stars all the way. Thank you!

I had been looking for a new car for a while and a Audi Q5 was on my short list. Went down to the Hawthorne dealership which was recommended to me. Walking into the main floor is overwhelming and a delight to behold. Top of the line models at your finger tips to experience and appreciate with out feeling intimidated or even feel pressured into an impulse purchase. More like a take your time and look around and if and when you need assistance let someone know. When I was ready I met with Avery who appreciated these cars as much as I did. We looked at the Q5, drove it and chatted about it. The I asked if we could take out an S version and he said let me get the keys. We continued on this path for a while and I was never denied a request to try a different car. Its one thing when a dealer just wants to make a sale, it’s another when the person assisting you is having as much fun as you. I went home that night and knew I wanted a the A5 Sportback. They didn’t have one in stock with the features I wanted… but then a couple of days later Avery notified me that what I wanted would be coming in. When the car was delivered to the dealership Avery contacted me and I told him I would be down to see it. When I got there he was literally unwrapping it. It was like XMAS. We both knew I was going home with it. Thank you Avery for making this a positive, fun, and worth while experience.

Loved my experience with Audi. My salesman, Ali was amazing. Before I even decided to buy the car, he spent hours with me going over the inside of the car and how everything works. He was honest, not pushy and patient. He knew the car inside and out and answered everyone of my questions with so much knowledge. The people in Audi are wonderful. Picking up my car was just as easy. I came from Mercedes for 20 years, and I am truly impressed with Audis service, technical team and sales. They found a customer for life.

Rafael Rosario is a terrific salesperson. He is responsive by phone or email, and when we met at the dealership, he spent a lot of time with us as we selected a new car and traded in an older one. He went over all the paperwork and numbers with us, and was friendly and very helpful. I highly recommend him if you are in the market for a new Audi. He is the best!

Non responsive, slow, and exorbitant pricing are the hallmarks of Audi Hawthorne. They find extra ways to charge you and basic services are much more expensive than Audi Mohegan lake. It’s worth the drive to service your car at Mohegan lake.

Buying a car here vs other dealerships in the area was night and day. We were getting literally no response from Classic Audi after test driving the vehicle there and had no luck across 3 bmw dealerships either. Yasmin found us the car we wanted us right away, negotiated via text and email so we didn’t have to take time to be there, and had everything set up when we went to pick up the car. We were in and out in under an hour. Wish we had just started here as we could have saved ourselves weeks of trying to chase down replies from other dealers, but now we know!

Very accommodating and went out of their way to keep me apprised of the status of my vehicle during the work being doneVery friendly and dealership very comfortable

My interaction with Audi Hawthorne was fantastic. Rafael and the team were great. All of the team member were always professional, courteous, down to earth & jovial. They made the car buying experience enjoyable by not putting pressure on you to buy. The management team also was straight to the point, no hassle with I most definitely appreciated. I will definitely go there again. I will recommend my family, friends and strangers to go there.

I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable.There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day.I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audis proprietary Audi Pre-Sense software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this wont happen perpetually.As Ive owned the car for 2 months, Im not only concerned for myself and passengers safety in the car but also for why Audi cant see the harm in seeking funds from someone who just bought a vehicle (in full) when they cant explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I wouldve thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect.Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthornes decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience.

Great place to buy your vehicle, friendly staff, clean facility

Called at 7:30am and asked for immediate service (same day) because the headlights on our A-5 were misaligned and night driving was practically impossible (the lights only shown about 25 ft ahead of the car; everything beyond 25 ft was blackness). They were wonderful in accommodating us and taking the car that Morning at 8:45am.They were very thorough and went thru the car to find any other “issues” and also found a nail in one tire and a small amount of oil “somewhere from the engine area”. The source of the oil leak wasn’t discernible so we asked that they leave it as-is. We had just had the oil changed the prior week so felt it might have been spillage at that time. We left it for another time and further checking.Unfortunately they would not ‘plug” the tire despite that it had plenty of available tread (apparently they will only sell us a new tire; no plug repairs). The car was needed that evening for a long trip from NY to Virginia so we took it back by about 1pm. All in all, we were happy they addressed our car the same day and realigned the headlights (over$300) but, honestly, it felt like they were constantly trying to sell us on doing more and more work. But I guess, as a “dealer” their goal is to provide a complete and thorough assessment to separate themselves from a typical non-dealer repair shop. I guess you need to expect that when working with a dealer.We will use them again.

Love this location, especially the service department. They are very attentive and willing to hear your concerns. The location is easily accessible and accommodating.I recently took my car for service and I love the video updates that the mechanics record which are sent to you by text. That makes it feel more personal, so I appreciate the quality of updates and care.

Great experience with this dealership. Would definitely recommend 👍

I was told that work would be done in 2 hours After 2.5 hours I had to check on status. The “Technician “ should have come to me after 2 hours and explained the reason for the delay

Great Staff and facilities. Ali and Jason are great at what they do and very professional. Great overall experience and I look forward to building a stronger relationship with Audi Hawthorne. Great job everyone. Thank you.

Kudos to Avery Phillips. We appreciated his friendly demeanor and low key approach. Guess thats why we bought 2 cars instead of 1. The service was excellent from everyone. And we love our new cars.

As always, the Audi Hawthorne team delivered excellent customer service. A clean loaner. They even swapped out the battery on my key for me for free. And made my state inspection sticker perfectly straight as requested. Top notch service.

We had a great experience. I walked in and spoke with Jhon on Monday, he found a car that fit my needs and walked me through the lease. We worked out a great deal, and we picked up the car the next day. Highly recommended!

Great service and very personable staff. Very detailed oriented and even helped with some little paint streaks/scratches right before we left to make sure everything looked great.

Great dealership.Sales, service, parts are all staffed by excellent, experienced, knowledgeable Audio personnel.

I can not express enough appreciation for the Audi team in Hawthorne. I had previously gone to a different Audi dealership. Simply put, I just was not happy at all with the customer service. I immediately drove to Audi Hawthorne Sunday, less than half an hour before closing. I was honestly not expecting to find a car that day or to be helped out very much because of the late visit. However, I was greeted and treated like a top priority from the moment I came in. Mark, one of the brand specialists walked me through all of the models I might be interested in, and worked with me to find the right fit for the right price. He suggested various ways to get around to the budget I wanted, and have the car that I would love. The rest of the team was great too! From mark to the managers and servicemen, everyone was just great. I will definitely stay with Audi Hawthorne for future leases to come!

Great service. Very nice

Audi repairs are quite expensive, but Tim in the service department is exceptionally knowledgeable, responsive and polite. Multiple items were fixed on the car within a day and was a pleasure coordinating with him.

Tim and Jason at Audi Hawthorne are always very accommodating. The entire staff is very professional and do what ever it takes to keep you happy. I highly recommend Audi Hawthorne!

Audi Hawthorne is the best - super service, attentive and knowledge staff. Joe was awesome, he made a recall service call seamless. Highly recommend this dealership and service department.

It was a great experience. We went on there knowing what we wanted and Jonathan so nice and knowledgeable about every feature. Within an hour we test drove the car, agreed on price and I was out the door. 2 days later we picked up a beautiful A-3 for our daughter. Upon pick up we were greeted by our names, the car was ready and Jonathan went through all the features explicitly. It was detailed and once again out the door within an hour or so. This dealer is professional and courteous and I highly recommend them.

Nice staff. I called and made an appointment with Manuel. Nice guy, had the car that I was interested in seeing ready to go for a test drive. No games, no time wasted.After calling in the used sale manager, we agreed on a price and that was it. No dealer fees, admin fees or any other BS fees. The price was the price and that’s it. Plus tax, of course.I picked up the car a week later, and once again, didn’t wait much at all. The car was ready to go and I left within one hour. I never liked waiting around at any dealership, and these guys are on point and sharp. Thank you.

I have to say, Rafael Rosario earned his stripes well, He listened to what I wanted and delivered. That is all a person can ask for. Great service and attention to detail. So, a huge shout out to Rafael for getting me what I wanted!

Not happy with my experience at Audi Hawthorne. I did not purchase my vehicle at this location, and I can’t help but wonder if that had something to do with quality of service I received. I came in for an oil change and filter replacement. The man I spoke with from the service department suggested that I go for the “Audi care” (oil change, tire rotation, etc.) which sounded like a good idea, but I wanted to consult with the Audi dealership where I purchased my vehicle before I committed to that. So I declined the “Audi care” and waited for my oil change...or so I thought. After 45 minutes of waiting, I was told that “your car is back up”. I assumed that meant it was done...nope, turns out that they didn’t do the oil change or the “complimentary” car wash (which I asked for when I arrived). I told the Service rep that I wanted the oil change and he insisted that I “have time” before I need the oil change and that I should get It with the Audi care package at a later date. I then explained that I have a long commute 5 days a week (the miles add up quickly) and that I need the oil changed for that reason. Again I was told “you have time”. At that point I didn’t feel like I should have to beg for the service that I was SCHEDULED for and left. Complete waste of time.

Great experience! Jhon Azcona was awesome in helping me get into my new Audi S5 and helping me give back my original lease. Very professional team there and I felt that I got a fair price.

Great service. Made sure I left with exactly what I was looking for

Great service, amazing dealership. I chose this dealership over other audi dealerships closer to me because they appreciate their customers and will not let you leave without a smile on your face. No matter what they will try and accommodate your needs and help you out.

Even though this was my first time servicing here, Joe and Joanna made me feel like I was a regular. Communication was impressively clear and responsive while I was waiting, and the service itself was performed perfectly. Im usually skeptical of dealerships, but the team at Audi Hawthorne has started making me a believer again!

Bought audi couple weeks ago.Professional staff, Carmelo has been helpful to me, needed to fix a small tear in back seat quickly got a service and loaner car. Highly recommend him.

Very beautiful place to sit and wait. Everyone is super helpful and treated me very well!! Love this place.

Excellent service and extremely clean lounge area! Great shuttle service so you dont have to wait around and fast turnover of the car, if its being serviced!

Today I purchased my Audi Q7 from the dealership and the service was phenomenal. The saleperson, Carmelo, was very helpful and was very patient throughout the process to buy my car. Also, the finance manager, Jason, was also very thoughtful and willing to help.Overall, exceptional service: 5/5!

I’ve been going to Audi Hawthorne for service since I leased my car in 2018. They have provided nothing short of first class service the entire time. Highly recommend them!

I used their service department recently. This was my first experience with this dealership. Nice facility, clean & spacious. Drive in service made things easy. Loaner car provided for routine maintenance. Service rep. courteous & helpful. Overall, this place seems much better than Mohegan Lake Motors, where I have gone for the last 13 years, so I probably will go here instead when my lease expires.

Husband brought my car in for a yearly check! He has more patience than I have.

I would really like to thank the staff at Audi Hawthorne. I enjoyed a friendly and extremely professional experience. The sales and finance team expedited my transaction and executed it flawlessly. I was in and out in my certified pre-owned vehicle in just 2 hrs, which included a fully detailing, warranties, registration and newly installed roof rack. This was hands down my best automotive purchasing experience. Thanks again to Sebastian, Nick and team.

Our Q3 battery died 500 miles from home. The service center took excellent care of us. I recommend them

Hawthorne Audi made it easy to repair my A5. I was able to speak to someone to explain my problem on the phone and make an appointment right away. Tim checked me in and was helpful in conveying information about my vehicle status. The service and waiting area was large and clean, with space for social distancing. And, my vehicle was returned when repaired exceptionally clean! What a difference even from other Audi dealerships. I’m coming here from now on.

A+ dealership! I had the pleasure of working with Ari - he is friendly, knowledgeable, and efficient!! This dealership is 1.5 hour drive from me, and 100% worth it!

I had a great experience with the Audi Hawthorne. I was searching and comparing prices before I got a car. They were straightforward; respected my budget, no hidden fees. In a short time we made the deal I drove out the 2020 Q5. EXCEPTIONAL!

Excellent service. Timothy and his guys know about customer service. They listened genuinely to my concerns and didn’t miss a thing. I feel comfortable bringing my s3 back here i definitely recommend them. Great work ladies and gents at Hawthorne.

Sebastian was great to work with! He was professional, helpful and informative throughout the process. Overall our experience with the Audi Hawthorne team was exceptional. Worth the longer drive from Greenwich.

The experience I have received from Audi Hawthorne exceeded my expectations. I looked at several buying options in my search, and what was the determining factor is the advocacy and partnership to close the deal on a new 2021 Audi Q5. The entire Audi Hawthorne staff was pleasant and made my experience memorable. It is imperative to acknowledge Rafael Rosario -Audi Brand Specialist who was eager to work with me on becoming an Audi owner. His persistence is what made the difference and I highly recommend that you work with him on your potential future purchase.

I would really like to thank the staff at Audi Hawthorne. I enjoyed a friendly and extremely professional experience. The sales and finance team expedited my transaction and executed it flawlessly. I was in and out in my certified pre-owned vehicle in just 2 hrs, which included a fully detailing, warranties, registration and newly installed roof rack. This was hands down my best automotive purchasing experience. Thanks again to Sebastian, Nick and team.

The service they provided was very good and professional. The staff were very thoughtful and respectful.

Awesome experience at Hawthorne Audi buying my new Q7. Great service and transparent negotiations. What you see is what you get with these guys. And, what you get is a beautiful car at a fair price without the usual hassle.

The service at this dealership is impeccable, particularly Tim. Every experience has been a positive one. They are accommodating, friendly and never leave customers waiting.

BEWARE: a million dollar showroom does not have cameras in the parking lot so if your vehicle gets damaged it’s on you. DO NOT take your eye off your car or you’re screwed.

We arrived for our 9:45 AM appointment on time to get the New York State inspection done, and we were told it would take about 1 1/2 hours including the free multi check and car wash. That was fine with us. We also mentioned that there was a particular issue with the way the map was displaying on the navigation system and so we asked if someone could also take a look at that. About two hours later we asked whether our car was ready, and we were told that they had not even started working on on our car yet. We asked why, and we were told that the person who was needed to look at the navigation system was not available. Of course we responded that we only brought the car in for an inspection and we expected that to be finished by now and that asking for someone to also look at the navigation system was simply an additional request to be done only if they had the time to do it.Our car’s inspection was not finished until about two hours after that. If looking at the navigation system was resulting in a significant delay, they should have told us about that at many points along the way so that we could have responded (as we did) that all we really needed was the inspection. We will return some other day for them to look at the navigation system, but it was very poor service that resulted in our having to wait 4 hours for a simple inspection and for which we had an appointment.

Great service, was nice that my salesperson from whom I bought the car (Sebastian) stopped by to say hello while I was waiting for my first service, 10,000mi. I was very comfortable in their excellent waiting room, great WiFi - allowed me to get some work done. Car came back pristine, I was very pleased.

Just recently purchased a S5 from this dealership. GREAT EXPERIENCE from the moment I walked in the door to the moment I left with the car! The sales associate Rafael Rosario was fantastic, very personable and knowledgeable. Even the used car manager, Aniello Devita, was with us the entire way to make sure we got the best deal possible. The finance manager, Jason Spencer, was very knowledgeable and broke everything down to make sure I understood everything when it came down to paperwork. Overall fantastic experience. HIGHLY RECOMMEND!

Everything was very clean and nicely done. Not only did they do the service as needed, but they saw that i had a temp registration taped to the window and just went ahead and did the registration for me. Everyone was very nice.

A last minute needed repair on Christmas Eve?? No chance that’s going to go well. Or so I thought... This facility is top shelf but the service was even better! So impressed with Joe Downs and his team, especially on a holiday!

Excellent customer service from Joe at the service department. Courteous, professional and helpful. He diagnosed my car and went above and beyond to get my car back to me as soon as possible. I would give more than 5 stars if I could to this service department under the management of Joanna. Thanks again Audi of Hawthorne !

Tim is the best. Takes care of details, updates often and delivers, i like the new video update from shop guys. Jeff

Ask for Ali ..he will explain everything nicely!

Awesome experience. They accommodated to my schedule and kept me up to date on the status of my car throughout the day

Very easy to deal with and they went over the features of the Audi Q5. Sebastian Montenegro was knowledgeable about the vehicle and wants the customer to be comfortable with the vehicle that you are purchasing.

I just bought 2019 Q7. I am very happy with the purchase. The car is in perfect condition, sales manager and staff were professional and responsive to my needs and they were very accommodating. It was great price and they were able to deliver the car same day.. I would recommend them to everyone looking for great car and exceptional customer service.

We sought to upgrade our Audi Q5 to a Q7 and Jason, Nick, & Paola seamlessly assisted us with processing all the paperwork necessary to get our new certified pre-owned vehicle. Jason was not pushy at all and totally understood our situation. He was genuine in his approach and was willing to work with us on making sure we made a purchase that fit within our budget. Since we couldnt close our deal in the same day due to timing conflicts, Jason came in on his day off to see the deal through & continued to follow up with my wife and I following the deals closure for anything we needed. Paola & Nick assisted with making the deal seamless with paperwork and pricing as well. They allowed us the time we needed to sufficiently read what we were signing up for and running our numbers to make sure everything was correct with our budget. They were not the typical pushy car salesman and quickly responded to any questions or issues we had. The process took a couple hours but it was worth it. When the vehicle was ready Christopher assisted us with showing all the features and answering questions we had related to the cars functionality. He was really nice, patient, and he seems like hes got a bright future. My wife and I love the new vehicle and it was an awesome purchase. Thank you Audi Hawthorne for all your assistance and putting us in a great position for our future. We truly appreciate everything youve done for us & will continue to refer people to you as our experience was totally positive.

Had an amazing experience here. They are all very patient and can help talk you through whatever youre thinking. My wife and I felt zero pressure to buy, but we still walked away with a certified pre-owned 2017 Q3 thats in such great condition people have assumed its both a 2020 and a new car. Do whatever you can to work with Jonathan. He made the entire experience fantastic. Im happy to be at the beginning of a long relationship with this dealership.

I bought my first audi from this location and I had good experience with whole team, John was great and Jason answered all my questions concern and jassie explained all features of the car.Overall it was nice experience cant complain.I am going back for future purchases.

The professionalism was 1001%. Sebastian the salesman was very helpful. The whole team at Hawthorne Audi are real nice people. Will definitely shop there again. Highly recommend them for your next car. Keep up the good work.

We absolutely loved working with Jonathan. He was professional, took the time to weigh out our options and found a vehicle best suited for us. As first time buyers, we didn’t know what to expect but felt so comfortable w Jonathan, really enjoyed our time and will be back when we need a second car ;)

I had a great experience leasing a new Q7. I knew the exact color and trim I wanted and after working with two other dealers and having below avg experiences, I found Jhon at Hawthorne Audi. I found the exact car I wanted and Jhon was able to get the deal done. I also want to call out Curtis for helping me with the right terms for the deal.

Fantastic customer service, extremely helpful, address and take care of all my needs to make service and repairs as painless as possible. A shout out to Joe Sackson my service handler.

Poor communication from service representative Timothy. Took my car there for service. Car was kept at the dealership for a week without any explanation. I was told that I would be getting my car back in a day or two. I made several attempts to contact the service representative Timothy, but he never returned my call to explain why my car was being held. I had to contact a supervisor before I was finally informed that my car was ready. To date I still have not heard from service representative Timothy.

Called dealership Monday morning and was told I had an appointment for Wednesday 10:30. I arrived on time to find just 1 service advisor handling all customers.Then I waited over 20 minutes as 2 customers who drove in after me were called to the podium before me. I spoke to the service advisor who informed me I didn’t have an appointment. Huh? Is that why I spent 10 minutes on the phone Monday with a rep who had trouble finding me in their system? To his credit, the service advisor took the car in and had it completed by end of day. But instead of waiting I had my wife spend an hour driving back and forth from the dealership, time she wasn’t intending on spending that way.I was just having a winter tire/wheel combo put on the car. Simple enough. When I picked up the car the wheels were dirty, not washed. Is this expecting too much? Your car gets washed. Why not the wheels they remove to make handling them easier.The work appeared to be performed properly.

Jason and Carmelo was great very nice and helpful. This was my first Audi purchase and they made it easy and smooth. Thank you guy for all your help

Had a great experience at Audi Hawthorne. I was looking for a rare combination on a Q5 and the team did a great job researching all the regional inventory to find me the car I wanted. Staff is very professional and helpful.

Exceptional service from the entire sales staff! I was fortunate to have Tracey Keith as my sales person and he was amazing! No pressure to make a sale and knew the vehicle inside and out. Audi Hawthorne will be my new car dealership!

Recently purchase Audi Q7 from the dealer, had a great experience with the process. Thanks to Jason and Tracy for making the process smooth and quick.

I can’t say enough about this dealership! Got my 2nd Audi from them. I walked in for routine service on my car and I walked out with a new RS5 thanks to Avery. He makes the car buying process smooth and quick. I think the entire process from “window shopping” to signed by the dotted line took me 2 hours because of his attentiveness. Ladies go see Avery if you want an Audi and don’t want to be “mansplained” to. He’s great!

My experience at Audi Hawthorne has always been a good one! I have been with this dealership since it opened and honestly have never been disappointed. The service is great and the people are all very nice. I have always dealt with Lindsay Wolff at this location though, he is an awesome salesman, he is very attentive to his clients and is always very willing to put in some time and effort to make sure his clients are satisfied. I have been with this Audi for the past 3 years and will continue to rely on them for as long as I have an Audi!

Lesly from Audi Hawthorne is very knowledgeable and extremely helpful. He went above and beyond to ensure that our needs and concerns were adhered to. He kept us update to with the entire process of leasing a vehicle with Audi dealership. If you are ever in need of a new car or even a used one, I would recommend going straight to him for assistance. My husband and I were completely satisfied with his services and professionalism.