Hard to believe this is a domestic auto dealership. Excellent service department with a great cafe while you wait or even a courtesy shuttle if you don’t want to wait. Super friendly and genuinely happy folks working here too, so glad South Bay Ford is my local dealer.

We recently purchased a new 2021 Ford Bronco Sport Outer Banks Edition from South Bay Ford. After many days of discouraging experiences with other local Ford dealerships, we decided to give South Bay Ford a call. We were immediately connected with Angela Jaylin in sales. Once we were able to decide on a model and trim level, Angela helped make the sales experience as smooth and painless as possible. Having a helpful, knowledgeable, very professional sales associate and the fact that South Bay Ford doesnt mark up the price on their vehicles made for a truly win, win situation. I would highly recommend South Bay Ford to all of my family and friends when their in the market for a new vehicle. Thanks again Angela!

Really fantastic experience all around. Car buying can be such a pain, but they made it easy. Our salesman Simon really went above and beyond to make sure we got in the car we wanted and at a great deal. And they dont do mark-ups on popular vehicles here (most other dealerships I contacted all wanted to add thousands in mark-ups!) so they really treat you right. Thanks Simon and South Bay Ford! Highly recommended.

Outstanding team always helpful, friendly and most importantly knowledgeable. They even give you a coupon for a good discount at their coffee shop. Really great service location for your vehicle.

Manoosh was so easy to deal with. He does an outstanding job. Although he doesn’t lease cars anymore it did this for me. This is my 3rd Ford from SB Ford. I wouldn’t go anywhere else. Service department, too. Frank has always been great assisting me getting my car serviced. I definitely have a closer Ford dealer and service department, but, then I would sacrifice in service and attention.

Great place to purchase a vehicle very good experience I was able to purchase a truck thanks to my sales man Jeffrey if you go in I definitely recommend to have him as your sales person he literally made the impossible possible for me and kept it 💯 thanks again Jeffrey

I needed a car in hurry and found South Bay online. I wasnt exactly expecting to get a new car within the same day but it happened! I just came back with a like-new Lincoln MKZ hybrid. The whole buying experience was a breeze. I made an appointment with Martin who greeted us at the door, showed the car, explained about the car, and met with Mike who helped us with financing. They were both knowledgeable, professional, and friendly. I would recommend anyone to check out South Bay first. Oh btw, my new MKZ is way better than my previous Mercedes-Benz!

I got my new Mach-E from Angela. It was a pleasant purchase. Price was good, people were nice and the process was quick and efficient. FYI, they dont have markups based on current condition. Some other dealer have around 5k markup.

Great, friendly service. Even got free breakfast! Very clean and friendly emoyees

I had an amazing experience at South Bay FORD with Isaiah. My lease is coming due on my vehicle and I wanted to get a Bronco Sport for my next car. He gave me a welcoming attitude and showed me the available cars I was looking for. He was very professionally and very knowledgeable.He gave me plenty of time to make the call and I got the right car at a fair deal. Highly recommend working with Isaiah!

Save yourself time, money and frustration dont go here for service!! Did work on my truck without authorization then the service manager Mike P. Wanted to blame me for his employees mistake. Dishonest and incompetent! Stay away do yourself a favor

I had a first class experience buying a car from South Bay Ford! Jose Perez my sales person went above and beyond in service, great car as advertised! I bought a car sight unseen and everything was in order perfect.Can you trust car salesman? Yes you can!!Jose went the extra mile! Good guy! Highly recommended South Bay Ford!Thank YouAndre Scott

We purchased a car here back in May of this year. Since then South Bay Ford has not provided us with the registration. We have gotten a ticket and are now facing a $300 court fine for failure to have valid tags. I have called the business office (Elaine) and spoke to Jose who sold us the car and neither one of them can show me that there is a proper and clean title to this car nor do they return calls.This has been going on for almost 5 months and the car can be impounded by police for having expired registration tags.I am shocked that a large dealership would be unable to produce a title for cars that they sell.If this is not resolved ASAP I am going to file complaints with the finance company, DMV, and the California Attorney General.

Had a great experience at South Bay Ford. Salesman, Julio was a pleasure to work with. Finance person (Mark?) was also great. I loath buying cars, mainly because of all the games and waiting, but this went very quick. No games, very little waiting. The fastest experience Ive had yet. Definitely recommend them.

Five star experience. My wife and I were replacing our 2005 Lariat and were searching for another Ford 150 Lariat model. We arrived and met with Julio. He took on a test drive and we shared our dislike of the car sales process. He reassured us that the process would be quick and stress free. After buying cars at many dealerships, we can say that Julio was spot on. The car buying experiment was smooth with Mark the finance guy closing the deal for 2018 Ford Lariat in a short time. We ended up getting this ride under blue book with 32000 miles, full leather, clean, bed liner and full automatic all the way around. A real deal! Thanks Julio!

Omg Julio was the absolute best!! He was very respectful of my time and what I wanted. He listened and tried his best to give me everything i needed and more. The overall experience was 5 stars i came out with a fantastic deal!As a single woman i have been taken advantage of at a car dealership because they knew I didnt know anything but with Mark he was absolutely amazing a really great financial manager he didnt try to give me anything i didnt need and gave me the best rate in town!Once again they are a 5 star dealership please ask for Julio and Mark when your there its WORTH IT!

I visited South Bay Ford in June to purchase a 2021 F150. We spoke to Angela prior to going. Once we arrived she greeted us and was very helpful. She was very easygoing and really worked with us get the vehicle we wanted for our family. I highly recommend this dealer and ask for Angela!

Came here a couple a weeks ago searching for a Ford Mustang. I found one in practically perfect condition and knew I had to buy it. When it came to running numbers, Julio Gonzalez helped me come out of the dealership with that same car with ease; no hidden fees no B.S. just a flat price and clean business. If you are on the market for a car check out this dealership and look for Julio Gonzalez, he is a great man and will without a doubt take care of you!

I walked up to the booth towards the front on Thursday. Inquired about having my daughter’s car repaired. I told the guy that the car is making a loud noise and that I wanted it fixed here and NOT at Airport Marina Ford. I asked if I could drop the car off. But before I could say that I would leave it…his reply “we are really busy right now”. I drove to a third party repair shop, had it checked out, they called me yesterday and told me that the cost would be $989. I went with that due to the Ford company being too “busy” for service.! Thanks anyway.

Nice showroom. Good Custer service

Great customer service and overall very positive experience. This was my first time pre-ordering a vehicle online and I would like to thank South Bay Fords sales rep, Gabriel, for all of his help! Gabriel walked me through the entire online order process, answered all of my questions, and was extremely responsive. He even came into the dealership on his day off just to run some numbers for me!

I went there for parts and the parts guy i dealt with was great. They had what I needed in stock and while it was a bit more than aftermarket parts it is well worth it because you get what you pay for. Especially when it comes to steering and suspension parts. All ford dealers are not created equal. Its worth the drive to come to South Bay Ford.

This was my first time actually buying and getting my car myself. I worked with Julio and Mike. Julio he was awesome, he made me feel comfortable and he didn’t just pick cars he listened to me he took his time and he was really sweet and really showed me cars I actually like. Once I found the car he helped me with my trade in and he got me a great price with nothing down he gave us food vouchers and water When it was time for me to sign I worked with Mike!!! He was jokes I loved his spirit he didn’t make me feel like I was in an office he told me about each thing I was signing he took his time, he was so funny and he even got me a lower note then I expected! If you go there ask for these two gentlemen you won’t be sorry!!!

Had a great experience with Oscar with my trade in and purchase. There is a vehicle shortage and he was able to locate what I wanted. He still gave me a great deal (no mark ups) and really great price on my trade in. Plus, he bought me some El Pollo Loco while I was waiting for some paperwork from my trade in. Now Im rolling in a brand new Ford.

Great customer service thanks to Angela for making the process easy.

Our family has buying cars from here for years! The salesman Terry is the absolute best there is in the business. I just bought my fourth car from them today, they definitely treat you like family!

The sales team is fantastic at South Bay Ford. Milad has been extremely helpful, and went above and beyond on showing me all options at my disposal. I truly appreciate the personalized, customer focused approach.

Julio was fantastic today! Answered all my questions and gave me details on a car we were particularly interested in! Definitely recommend South Bay, experienced and very friendly staff! Thanks Julio, you were great!

They give you $5 to buy breakfast and even though very busy on top of getting you in quickly.

My experience at South Bay Ford has always been great! Jose Perez helped me get into my new 2020 Explorer ST which is beautiful! He is very professional and knowledgeable. He listened to what I was looking for and helped me choose the right car. Highly recommend!!

I ordered my vehicle 3 weeks ago. Arriving on May 21, 2021. So far, Ive been quite happy that Salesperson Martin found the car I wanted.Lets see how this goes. 5 weeks to go. Ill keep you posted.

Avoid this dealer, they lie to make the sale and then go radio silent. They commit fraud.On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal.The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look.” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive.Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong.South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup.I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state.

Ive been a customer of South Bay Ford for the past 15 years and every visit has been pleasant. The customer service has always been excellent. From the Service Desk and Food Vendor to the Parts counter, the Employees have always gone above and beyond to help and make sure that the customers are satisfied. Onyo Prince is an Awesome asset to the Parts Department. He is the go to guy for any mechanical question. He is extremely knowledgeable and great with people.....always keeps a smile and is willing to help. Thank you South Bay Ford :-)

I recently brought my 2020 Ford Fusion HYBRID lease from SOUTH BAY FORD and LINCOLN!!! Probably the best experience looking for a car I ever had!! Talking about superb top of the line customer service!! Kevin my salesman worked a miracle to get me my 2020 Ford Fusion HYBRID!! Touched basis with multiple resources to get me my new vehicle, the man is very smart, understanding and calculating guy! He got me my payment and the numbers I wanted in a timely fashion. When the deal was done Kevin introduced meAdolfo, he was excellent as well. We talked about careers at Southbay Ford and Lincoln... medical and dental benefits....he then offered me a meal ticket while I was waiting for my car to get gassed and wash!!! The food was great by the way and I had short convos with Don and Howard about what’s coming up in Ford’s line up!!! So the next time (2023) I come in for a new lease I’ll be ready!! I then went to finance to sign paperwork with Mark!!! Mark was kind, courteous and did a great job explaining to me the paperwork I was signing!Overall my experience was outta this world amazing!!! A+++ I’d tell anyone looking for a car To go to South Bay Ford and Lincoln!!! I’m definitely going back and getting The Maverick in 2023!Thank you to the folks at South Bay Ford and Lincoln!!! Especially these guys!!!KevinAdolfoDonHowardAndMark

I bought 2 cars from South Bay Ford some 9 years apart. Each time has been nothing short of spectacular This time around my sales consultant Angela attended to my every need. Most importantly she listened. Many sales people don’t do that. They talk and try to sell you. I appreciate her patience and follow.

I had a great experience at southbay with my car sales representative Angela. She got me a great deal with my dream car. I highly recommend her, great customer service.

Great customer Service by everyone at this location! Julio G. Was very helpful, patient and understanding throughout the process and getting what I was looking for. Great experience & thank you South Bay Ford.

I ordered a part for my bronco sport... i called to ask about my part. They told me it just arrived. I saw the tracking number on the package... the part had arrived a month before.Took them 2 months to get it to me. Btw is been 3 months now, and Im still waiting on my other part. Horrible service. Row was my advisor. Would not get my truck serviced here.

Saw a Ford Fusion online, called in and was helped by Angela. She was able to work out a great deal and was able to get me a good rate and approved by myself since I have mediocre credit. On top of getting me approved she was able to deliver the car to me after hours since my work schedule was an issue. Definitely recommend Angela and the team at South Bay Ford. Thank you for my Hybrid Fusion.

Jose Perez was patient and helpful. He explained the whole process and gave us the proper time to talk it over. Overall very professional.

Always take my 2007 Mercury Mountaineer for service. They serve free breakfast while you wait for your car of if you dont want to wait they will drive you home in their Shuttle Bus. Ask for Steve Lopez very friendly

Simon and Dale made my purchase and trade-in easy and hassle free! They were super responsive and could not have been more helpful!

Working with South Bay Ford was a terrible experience. I bought a Mustang GT from South Bay and it turned out to be a lemon which was also falsely advertised to me. They claimed it had less mileage than it actually did. They did nothing to help me with the unfortunate situation I was dealing with. I went to them several times to see what they could do to put me into a new car or get me out of this defective vehicle and they basically turned me away every time. I was forced to find another ford dealership that could help me with my case and they are the dealership I took my business to and couldn’t be happier. South Bay’s service center is a joke. They did not treat me with the respect I deserve considering I was a customer of their dealership. They left my car in the back of their service bay for over a month and left me completely in the dark forcing me to go out of my way to contact the service center to find out what is going on with my car. They made no progress and I had to move my car to another dealership to get fixed. All in all I would not recommend anyone buy a car from South Bay Ford.Update.I spoke with a representative of the dealership and after the discussion regarding my experience working with them, all they were able to do to try to make it up to me was offer me a free oil change. South Bay Ford seems to not stand behind the products they sell. I would advise anyone to steer clear of this dealership at all cost.

My favorite Ford dealership, stellar service department, very helpful and friendly staff. Oh they give you vouchers to the cafeteria, and they have quite a menu. Thanks

I came to south bay ford on rosecrans about a month ago and Angela took care of everything. She was very professional and considerate and new what i wanted. Very knowledgeable as well.Thanks again AngelaLawrence Davis

Onyo prince was knowledgeable on the parts i need and very friendly thank you

Awesome experience!!! This is my first time buying a ford and I LOVE IT!! Jose Perez and Adolfo Toledo are the best!!!! I definitely recommend the dealership and the 2 professionals that helped me. Plan to keep coming back!

I honestly dont have a clue how this place got 4.6 stars on Google review but is definitely not a place I would recommend to anyone that needs service done to a vehicle. Service is horrible! Probably one of the reasons that sales are declining every year, because of the simple math; poor service and support = decline in customer trust and confidence in the brand = decline in sales. Definitely my last Ford purchase. The reasons behind such a strong personal opinion:- unprofessional conduct of the employees and personal at service department- less than marginal quality of performed work- clear misguidance and over promise- possible lack of skilled and trained mechanics- general lack of care from the top to bottom (the care exists only for services to be invoiced and paid by customer. No care expressed once payment is completed.)- failure of pre and post process presentation (no before and after go over. Simply just get the ?@!# out with you car process)All of this leads me to conclusion that complete structure, management and ownership has no interest in service and probably just cares about sales. How else to explain calls with such a different answers, not even inputting all problems reported, answering that all is repaired and good, taking advantage of young adults and their unawareness on how things look after the service, managers responses of if you still want to bring your car back - like he doesnt want me to do so, and on the end just after scheduling a pickup of a repaired vehicle to call me and say just one more thing, your car is leaking coolant and you can leave it for us to check it - after I just dropped off a rental since my car was at service center.Complete catastrophe! I am attaching pictures of completed work with fuse panel completely exposed (I guess safety is not a priority at this place). Make smarter choices than I have done and find a better place to give your money in exchange for better service than this!

Fast friendly, And they go over everything you need to know about your vehicle.

This dealer is one of a kind!The sales rep was very kind and attentive to my needs as far as finding the perfect car for my daughter.The sales rep was a cool dude he was very Polite & Considerate!I realized after i lookd over the purchase order how much these guys went out of there way to put together a great package for me combinng my rebates and warranties..I am very Satisfied with my purchase...Thanks if i choose Ford i again thn ill shop here!Thanks

I got a new Bronco Sport. Ordered it from manufacturer. Kris helped me through the process at South Bay. Has been so wonderful to work with. I highly recommend him at South Bay.

As a first time car buyer I was anxious about making such a big decision. Bill Knapp was patient, upfront, and overall extremely helpful and personable throughout the entire process. He worked around my schedule and got me into a great 2017 Ford Focus SEL. Although I ended up using my credit union for the loan, the finance manager Mark Jaime was also very kind and clear going through all the paperwork. Happy with my decision to visit South Bay Ford.

Still have my Ford Excursion but I wont come here for service. The guy that always took care of me was ripping me off the entire time. Selling me services and parts we did not need.

I wanna shout out Kristopher at South Bay. He had a great approach to helping me find my vehicle. He went the extra mile to make sure I was happy on all accounts. His knowledge and approach in sales is exactly how you want it. I also enjoyed my experience in the finance dept. with Mike(pretty sure that was him). He was extremely clear and concise. Very friendly and a couple of laughs! Huge thank you to the team at South Bay Ford for a late Sunday night and doing great business. Im looking forward to bringing them more business!

This afternoon, I stopped by to look at Ford Escapes. I spent about 40 minutes there walking around both inside and outside checking out cars. I even stopped by the desk at the main entrance. Not once did a sales person or any other employee ask me if I needed any assistance. They are obviously not interested in selling cars. Its not as if the place was busy. Inside, there were a few of their offices occupied by people playing with their phones. I think there may have been a few sales persons about outside but if they were, it was impossible to tell. There was no uniformity or other indications that they were. Yeah, dont tell me I needed to have a reservation to visit. If that were the case, the dealer would have had a sign indicating so, the web site doesnt mention anything about a sales appointment. Service appointment, yes. Dont waste your time at this dealership.

My wife and I had great experience with South Bay Ford. From the start with Dale the internet sales manager breaking down cost items with us to our sales person Jessica getting our deal together and finally Mark the Finance manager going above and beyond for us. I would recommend South Bay Ford.

It was a pleasure working with Freddy to get a new 2018 Transit Connect for our business. He was very friendly, professional, and responsive in all the questions we had. We needed a specific configuration and Freddy was able to find exactly what we needed. He worked with us, gave us a great deal, and even dropped off the van for us! We would definitely work with Freddy again for our next van/truck

The people here are nice and the facilities are clean. But Ive found them to be pretty bad at their job when it comes to my vehicle. I drive a company fleet vehicle and had a tire that kept deflating. Brought it here twice and each time they claimed nothing was wrong, sent me home. Each time within 12 hours the tire was flat again.I eventually brought it to a tire repair shop and they found the leak in about 20 minutes and patched it up.I think they need to listen to the customer more and apply common sense. If a tire needs to be filled with air daily, there is an issue.

Special recognition and huge thank you to Michael Turner at Ford South Bay who sold us this Ford C-Max. His customer service has been remarkable, hes been super attentive to the details and our expectations. The ideal sales rep you want to deal with ! Hope to do more business with him in teh future.

Not recommended maintenance here. I paid but they didn’t solve problem audio system in my car. My money lost and no refund.

3 visits in the past year and no complaints, good work, very happy!

If you are thinking about a Ford product, this is the place to come! I got my car from here last year and today I drove a friend here to get a car. The deals are incredibly fantastic! The general sales manager, Adolfo Toledo is amazing and he will make things happen for you! Christopher Jensen is an incredible sales consultant and I am sure that you will be very pleased! All of the staff are fantastic and the place is very clean! Tell them that I sent you and go get your new car!#MiraclesHappenHere

If youre looking for your next vehicle and want exceptionally fast and excellent service then go to Jose Perez! I had the honor in working with him to get me my new 2020 Ford Explorer ST! Mr. Perez is a young talented sales person who I seen on the Ford announcement billboard as I was passing by the 405 freeway.Ive been looking at several SUVs but couldnt seem to find the right one. So I decided to get in contact with Mr. Perez to test his skills and I was right; Something about that billboard told me that Mr.Perez would get me into my new SUV! Not only did Mr. Perez facilitate the whole process BUT HE personally drove to my place to deliver my vehicle given my busy schedule. Jose Perez is the true epitome of an automotive sales specialist!Im glad I seen that billboard and that I had the opportunity to meet such a great sales rep! Looking forward to many new adventures in my new 2020 Ford Explorer ST!

I have purchased 9 commercial fleet vehicles from Johnny Jaime at South Bay Ford over the last seven years. 100% Stand-Up guy! I service all of my vehicles at their Fleet Service Center. The staff is excellent and I have nothing but love and respect for their stellar operation. Dwayne, Chuck, Andrew, Katrina... Everyone there I consider family. I highly recommend establishing a relationship with South Bay Ford if you want an impeccable relationship with a company that is sincere about earning their business.

Took my car to get simple service oil change and left with damages they scratch my windshield tint on removal of service sticker they denied it and also try covering it by placing sticker on top of the scratch service director said he wish he can give me a free oil change but that he couldn’t do anything about it I would understand if the scratch was anywhere else but it was by the sticker he also had the nerve to ask because he was curious how much the cost would be to fix why ask when you don’t want to take responsibility and it cost me 350$ to fix I paid 250 for my windshield tint and also got charged 100 to remove the tint and your so curious why so much it’s good quality tint Suntek CIR I would not be going back there to get my car serviced again.

Been coming here since I purchaed my 2012 MKT in 2012. My husband just purchased another care here last week, too. The service department is run like a well oiled machine as well...Ive never encountered ridiculously long waits and I have had the same service guy since I first purchased my car (Steve Lopez). He knows my car and keeps me up to date on what needs to be done whenever I come in, theres no guessing. I am always there early in the morning so the fact there is a little restaurant inside is a HUGE plus! Finally, Onyo Prince in the parts department has to be the best customer service person Ive ever encountered. If I need anything he is always sure to get it in on time as to not hold up the service process! All in all, I cant say enough about this location.

I had 3 separate salesmen work with me, Adolfo, Jesus, and Patrick. They were all incredibly helpful with helping me look for my first car. It was a great experience, stress free, and super easy and straight forward. The service here is crazy good and the actual dealership is beyond nice. I 100% recommend coming here to purchase your next car. It has been around 3 weeks since I drove off with my Ford Fusion Hybrid and I love it everyday. Just wanted to thank them for the experience they gave me!

Jose Sanchez was great to work with! Very informative and helped with showing me everything I wanted to see before purchasing my lease!

This was my very first time getting a car from a car dealer and I think you guys are so great. I appreciate all you guys did to help me get my car, Bill Knapp in sales, was such a great salesman he helped me get what I needed, it’s very much appreciated thank you so much.

Markos Matta helped me and my family in deciding on an Expedition Max. He was extremely helpful and knowledgeable about the vehicle and answered all questions me and my wife had about it. He helped us navigate through all the features the vehicle had to offer and ultimately upon deciding to purchase the vehicle, he gave us a breakdown of all specials and offerings available gave us a great offer. We had a great experience with Markos and I would highly recommend him.

I moved to Los Angeles a few weeks ago for a new job and immediately found myself needing a car. I spent a few hours online and found a great deal on a used Subaru Legacy. When I arrived at the dealership I was immediately greeted by Muhammad who asked if I needed help or if I was just browsing. When I mentioned the Subaru he knew exactly which car I was talking about and walked me straight to it. A quick test drive later and I was in love with the car, and in a few short hours I had it signed and bought and driving it home!Considering this was my first vehicle purchased from a dealership and not a private seller I had no idea what to expect but I have absolutely no complaints with how everything was handled. Muhammad was very patient and walked me through all the questions I had. If I had to buy another car I would come here without a doubt, but Im sure that wont have to happen for a while!

Thanks Bill Knapp for your attention and good service !!! my first experience in buying a car and thanks to the good service and the passion that Bill has made me leave driving my new car, thank you very much Bill Knapp !!!

I recently purchased a Ford Expedition and it was not at South Bay Ford. I was planning to purchase and the salesman was offering a good price for the vehicle. I was ready to proceed with the sale but he delayed me a day saying the car was dirty. I was fine waiting a day but it was odd and I started questioning their motive. The next day i planned to purchase the vehicle and he met me at the store to expedite things. When I arrived the salesman tried to show me a Expedition Max in another color. I asked what was wrong and he said nothing. Just making sure this is the one you want The car I wanted was still not cleaned and he was saying there was something wrong with it. THE DEALERSHIPS DISHONESTY WITH ME AND MAYBE EVEN THE SALESMAN WAS ENOUGH. I AM THROUGH WITH SOUTH BAY FORD. I went down the 405 to Caruso Ford and bought the car I wanted and it was a pleasure to work with them. Easy choice for replacing my wifes car in 3 months and will not be South Bay. Not a chance I would ever waste my time with them. Our company feels the same way when purchasing our fleet vehicles. Do not go to South Bay Ford.

My first experience picking up a car from service department. I waited for my car to be brought up for 15 minutes, only to find out that they did not hear the call. Then waited 15 more minutes befor my car was brought over. Hopefully next time will be better.

They rotated my tires and left a nail in my tire. They did not wash my car and South Bay didnt top off my fluids. I am very Disappointed.

Excellent service. They treat customers very well.

Jose Perez was an awesome well knowledgeable young man very polite .... GREAT CUSTOMER SERVICE !!

Had the best lease experience at south bay ford yesterday with Internet Manager Markos Matta. It was my teenage son 1st car experience, and Markos honored the deal we made, and went the extra mile to ensure my son was threated great. Thank you Markos, youre a class act.

Initially, I went to South Bay Ford Dealership to test drive an used Fusion Hybrid and communicated with Internet Director Manoosh via email. When I arrived for my appointment, the front desk receptionist was very nice and asked who I was looking for. I said the Internet Director, and she immediately knew my name and said Manoosh was only standing a few feet away. Manoosh took me to his office and ran some numbers to getting a new Fusion Plug-in instead of an used Fusion Hybrid. I told him that a Fusion Plug-in is north of $34K and I wasnt really to spend that kind of money on a commuter car. I have my beloved BMW large SUV and extremely fast BMW Z4 roadster that I take out on the weekend. However, Manoosh showed me that combining with the federal and state rebates that the price tag could be substantially reduced to a more pedestrian monthly payment. Since my background is engineering, the numbers looked very attractive for a brand new Fusion Plug-In. However, I told Manoosh that I still need to test drive the used Fusion Hybrid to make up my mind. Manoosh paired me up with Guillermo, and he is very laid back and pleasant salesperson. Guillermo did not pressure me or asked stupid questions like other dealerships on whether I was ready to buy today. Guillermo just wanted to make sure that I picked the right car. I like Guillermos folksy attitude and low pressure demeanor. I went on a test drive of the used Fusion Hybrid that I saw online. Thereafter, I asked Guillermo if I can test drive a new Fusion Plug-in, and he immediately said no problem and he went to get the keys for a silver Fusion Plug-in that I picked out. Once I test drove the new Fusion Plug-in, I knew this was the car for me -- It has built-in navigation on a beautiful large screen, dual climate control, LED headlights, and leather seating. The plug-in powerplant is the same as the Toyota Prius plug-in since Ford and Toyota have a mutual hybrid/plug-in developmental contract since 2012. In other words, the Toyota and Ford hybrid technology are exact replica of each other. The Fusion Plug-In allowed me to run in full electric mode (no engine at all) for 30 miles. I test drove in 100% full electric and it was a blast - so quiet and smooth. Moreover, Guillermo didnt pressure me to end the test drive soon like other dealers - he allowed me to drive as long as I wished. When he offered me the numbers for my trade-in vehicle, Manoosh used the same figure from the Kelly Blue Book website (trade-in price of my vehicle). I was surprised that the trade-in on Kelly Blue Book he gave to me matched the same Kelly Blue book trade-in price that I printed out before heading to the dealerships. This means that Manoosh was being really transparent and did not try to low ball his customers on the trade-in vehicles. We settled on a fair trade-in price based on the Kelly Blue Book value, and Manoosh was able to work on the numbers for the $34K Fusion Plug-in (after the federal and state rebates) so that the final price was roughly the same as the Fusion Hybrid (non plug-in). The Finance Manager Mark was very pleasant and he was very transparent as well and did not play with the numbers. They came out exactly as I agreed at the negotiation table. Overall, this was a very transparent vehicle purchase, and I got a great deal on the new Fusion Plug-In. I highly recommend that you guys should try contacting Manoosh/Guillermo for your next Ford purchase - You will be pleasantly surprised at the transparency of the deal. I should know - Ive brought and sold over 20 vehicles. South Bay Ford is the real deal!

Good service, easy and quick. Thank you Julio Gonzalez.

Over price underserved and they are really ripping people off . Why is this ford dealer higher in price for service then any other Ford dealer? That is the question

Had a very pleasant experience at South Bay Ford purchasing a new 2020 Ford Escape Titanium Hybrid. Everyone I met was very helpful and knowledgeable. Overall the process of purchasing my car was very easy, and I couldnt be more pleased with the way Markos Matta ensured that I got the deal I wanted and took time to go over the my new car and ensure I knew the key features before I left. I look forward to coming back to South Bay Ford when Im ready to purchase my next vehicle!

Jose Sanchez, Jon Burnes, & Rowe Ratti are all amazing! I appreciate all the hard work they did to get me into my new 2018 Edge Sport. Thank you!!

In and out...all fixed. Complex proble with electronics.Terrence is the Man...as good as Henry Ford

Jose Perez is the man. He took great care of me and was very kind. I have had Toyotas in the past, but absolutely love my new 2020 Ford Fusion Hybrid. Its beautiful, safe, fuel efficient, and has all the modern tech specs. I look forward to being a lifelong consumer of Ford.

I had a good experience buying my first car at South Bay Ford. Angela was very kind and show me how to use the FordPass app .

I had a wonderful overall experience while purchasing my 2020 Ford Edge.Everyone was extremely patient, thoughtful and considerate.I highly recommend them.My salesman, Bill Knapp is a Superstar!

Just leased a 2020 Lincoln Corsair from South Bay Ford. Had an amazing experience with Kristopher Jensen. Within two days I had the exact car I wanted. Kris was able to make a trade with another dealership and had it in the South Bay the same day. He was a pleasure to deal with and I highly recommend him to anyone looking for a new Ford or Lincoln. Shout out to Adolfo and Jon Barnes as well!

Frank, Tony and team,I just wanted to pen a quick note saying how extremely happy I am with the service on my Ford F-150 truck. I was very worried that the clunking sound when breaking was more than just an expensive problem, so honestly I had put off getting my truck serviced for a couple of months and had ‘shopped-around’ to see what the issue might be and how much it would cost. Bringing my car into South Bay Ford was a great choice with the combination of Frank’s solid service and Tony being a true gent, my truck is actually running better than the day I bought it, already well-used, a year ago.Thank-you! I will be always be bringing my truck back for servicing and recommending you to friends and other businesses I know.Sincerely all the best, Hugh Dunkerley.

We had a great experience at South Bay Ford! My husband and I were greeted before we even entered the building by salesperson Mohamed (a.k.a. Mo). He helped us get a test drive on the car quickly and efficiently, and together with the sales manager, got us a great deal on a car that fit within our budget. He kept checking up on the status of our paperwork for us, and even when it was his time to go home, he didnt leave until we were completely finished and back in our car. He even drove our new car to our house personally the next day! Mo, you really went out of your way to give us a great experience, and we really appreciate it!

Kristopher Jensen, Aldolpho Toledo and Mark Jamie, took care of my 7th vehicle that I have purchased from them, there customer service is above and beyond. I live over 125 miles away from the dealership now and I will make the drive to them. South Bay Ford is amazing!!!! If you want to buy a car this is the place to go.

My credit was awful when MARKOS MATTA pulled my score, he didn’t run it through all lenders which is great and I thought it was impossible to get a brand new 2020 but they made it a reality ! I’ve had many cars in the past and have been to many dealers and been through financing which can be very hard and frustrating, but Morkos and his team made it so easy and the best experience I’ve ever had ! Morkos Matta was extraordinary and his finance and management team was just as good with the process, the level of service provided and also the patience in my sense or urgency. This is the BEST dealer in California hands down. Let them take you for a ride !!!! Thank You Morkos and the manager working with him that day ! Awesome and just great all around !!!!

I purchased my 2010 Mustang GT from here and since 2017 have tried several times to work a deal to get another Lincoln or Ford after my lease ended..Simon knew when my lease ended and never.botheted to communicate to get me another Lincoln. When I came to return my lease the.receotionist took my keys.and as I was leaving she handed my keys back saying the lease return people were gone, but no one bothered to earn my business especially Simon who never bothered communicating always telling me they never have lease specials. I loved my navigator but absolutely disgusted with Lincoln Lease retention and customer service. Never will I consider a ford or Lincoln product.

Not recommended! They sent me a quote for the car that was already sold 5 days ago. Spent 3 hours just for visiting them for test-drive and hearing Im sorry about that

I bought a Ford Explore on Saturday and the process was great. Markos, who was my sales rep did a wonderful job explaining how to work all the new technology in my car. He was great and I would recommend a friend who is buying a car to give him a call.

Clean, consciousness, professional staff. MORKOS MATTA Internet Sales was a pleasure to do business with. This is why SBF is sucessful because of the people they have working there. HAPPY NEW YEAR everyone.

Good Prices $ on different vehicles

They are not on time.

A big thanks to Dale Moore and his team at South Bay Ford. Dale contacted me three months before my lease was due to expire and let me know I didnt have to wait till November to select a new car.Dale listened to what I was looking for in a new car and then walked me through the dealership to view the 2018 Edge Titaniums that fit my criteria. A few hours later, I drove off the lot with my new Ford Edge and a huge smile.

This dealership really knows how to seal the deal! I dealt with Martin, Manoosh, and Harold which all 3 of them handled my situation with upmost best way possible! Delivered everything and more! Went above and beyond to make it happen for which I am extremely thankful for! If you have a situation that requires delegate approach then I highly suggest this dealership and ask for this team to help you! I highly suggest this location for your purchase! Best team ever! Thank you South bay Lincoln for your excellent assistance and extraordinary team! Super grateful!!