I went there there to pick up an replacement phone, didnt it took so much process to change iphone. The agent was very helpful. Made it so much easier for me.

It was absolutely terrible!!! If I could give 0 stars I would! We waited in line for over an hour and a half outside while workers were walking around and on the phone. When we finally did go inside we were told that we would be helped soon by a worker, we waited an extra 20 minutes and then she left! Without saying a word to us! Very unprofessional! The manger however was very kind. Overall terrible experience

Amazing customer service! Esperanza was very knowledgeable she helped me activate services And also helped me take advantage of the promotions they currently have.

Esperanza was very helpful i when to update my phone and she give a very good deal with my phone and a watch for me and my son love how she help me with all my question.

Terrible experience!! Jonh one of the workers had my 82 year old mother wait in line, under the sun close to an hr just to send her back in line after he had told my mother he was unable to speak to her because her license was expired dint bother asking for a second Id or try to solve the issue in a different matter, this guy does not deserve to work in public thats not how you treat a client that has used the service for 10 years he just lost 5 accounts. Shame on you John from Hawthorne Blvd and El Segundo blvd in Hawthorne. No wonder most reviews have one star Im sure it would be ZERO!!! IF IT WAS POSSIBLE!!!!! ATTITUDE!!!

Very slow service! Would not recommend if you dont have at least 2 hours to spare. Made an appointment online and still had to wait outside almost 45 minutes to talk to someone.

Garbage location.T-Mobile is great. Lazy workers 😴

Worst customer service!! Their employee Jon has no idea how to respect or treat a customer. He is rude and not helpful at all. I have no idea what he even does there because his sales skills also suck!!!Wouldnt recommend this place to any one even if all other stores were closed.

The first time I went to that store the dude that helped me clearly didnt know what he was doing and I had to repeat some stuff more than once. So I had to ask for someone else to assist me and she was pretty nice and fast. The Second time I went Jasmin helped me out and she really have good customer service. Then there were two other girls who helped me as well and they were nice and friendly.

Very very bad experience with the MANAGER JuneShe doesn’t know about customer service. Very rude and It seems she treats co workers rude too..T mobile should sent Back to this type of mangers to training .

Stood in line for 45mins just to pay my part of the bill. Employees are lazy and take their time on purpose. Horrible experience

I have been a long time customer at T-Mobile, this is my home store and i am always pleased when having to take a visit . All the employees at this establishment are so helpful especially Andrea. I usually hate having to run errands such as going to the phone store but this T-Mobile Hawthorne always takes the ease off my shoulders.

I had a really bad experience in this store, i went on monday to make a warranty exchange and the young lady who attended to me told me that everything was fine and that in two days I would have my new phone. When I arrived for my phone they told me that I did not qualify and that I had to jump or file a claim with the insurance company. Totally bad service, I went to another store and they solved the problem. The guys Mike and Luis from the store El Segundo and Hawthorne gave me a very bad attitude, apart from that they canceled my phone order saying that I had requested it. I never canceled anything. Very bad service and bad attention.

No one really knows anything, give you incorrect information and mislead you in different type of service.

Walked in to get my husband’s screen protector and upon entering we get “Welcome to T-Mobile” but no one signed us in even though there was 6 employees. But, since they were somewhat busy we just waited and gave them the benefit of the doubt. We were there trying to get help but we were just getting ignored and no one asked us why we were there nor if we needed help signing in. So we left after 45 minutes because our 1 year old got restless and frankly we were extremely disappointed with their customer service.

My time at Tmobile was awesome. Helma, the young woman who assisted me offered incredible customer service skills, was friendly, and just overall absolutely helpful. Talking with her was great and I hope she gets a paid vacation in here near future so she can go off to Peru or any other destination she hopes to see soon. Best of luck to you girlie and thanks for all your help!

Very bad experience here at this location, very unprofessional!!! I see Im not the only one whos had a warranty claim approved and 2 days after pick up it gets denied . Wasted time and effort in coming to this location. This store needs to be Audited and retraining on there employees is a must from corporate.

This storeis under very poor and rudeless management, I would definitely Never come back here again!!!! 😠😡

Horrible service John tried to rip off my mother denying her I insurance and making her pay for a phone thank God we were able to contact the bank and cancel the this order, my mother is senior citizen what a shame stay away from here, I took her to the store on Crenshaw and century and they even give her a free lap top

Horrible service! Very slow and are not very knowledgeable. They advise you to go online or call customer care whats the purpose of having a store location?

They simply dont know what they are doing! they tell you to call customer service, I just bought a Galaxy S5, screwed and cannot get any help from the office or from their Customer Service, more than 5 years as Customer with 4 lines, will for sure transfer to other network.

Recently went into the t mobile store to update my phone and the wait time was insane! The manger ray or Raymond or something was super rude to his emplyees Intrupting the customers and the employee for stupids reasons and making the process take longer. I eventually left cause it was taking to long but I will NOT be returning after I saw him treat his emplyees that way I felt bad for them and the way he would talk to them . I would of quit if I were them. I hope they get a better manager soon I’ve been to that store countless time before he was there and loved it. He ruined my t mobile experience at the Hawthorne location!!!!!

The customer service is horrible at this location. They are all about up selling and getting over on you. I do not like this location and I would not return. The female employees have attitudes and it’s an uncomfortable space. Save the drive, energy and time and go somewhere else.

Well trained staff and always ready to serve the customers with profound and professionalism

Edit: I had initially liked the service, but they were not honest about the cost of the extra accessories they gave me so 👎I had a great experience at this store. The employees had excellent customer service skills and they were very accommodating and reasonable with my requests. My only complaint is that transferring my data between my old phone and new phone took a while so I hope they improve their tech soon.

I was waiting there for about 2 hours. They dont bother crossing out names on the waiting list. They skipped my name like 5 times. I asked if Im next they said yes, but instead they called someone else like they forgot. This service is extremely horrendous. Please save your valuable time and go somewhere else.

Want to know how easy it is to propose for Marriage - Go try these center. 6 times to this place and 4 times they returned to call customer service and genuinely customer service addressed it easy to My Doors than these.

I had 15 extra minutes so decided to drip in to see their phone selections add in due for an upgrade. First, the parking lot that used to be available is cordoned off now so its much harder to park around there. When I did make it to the store a rep took my name to serve me next, then promptly forgot about that list as I saw customers walk into the store afterwards and were getting reps attention. Needless to say, the extra 15 minutes I had was wasted aside from looking at the phones on the wall displays.

Horrendous service! The manager is the worst; I have ordered my note 7 recall (as customer service recommend), for some unknown reason it was sent to this store. I went to pick it up, and the manager did not want to release it to me, not even customer service was able to convince him to give my Note 7 to me. He claimed he was going by the rules, and that he wanted me to be on a waiting list, I dont know if customer service made the mistake, or not, by sending me the phone, but they were willing to fix the problem. This manager didnt want to help, its also his attitude! I end up with a really bad headache by his nasty attitude, which was really uncalled for.

Great service and patience... nothing beats the calming vibes in here.

You think a place that sells phones and tablets would update their hours..why does it say open and they are not:?

Friendly staff and they take their time to help you as best they can.

Associates where not really helpful. Kept showing phones (iPhones) that where more than I wanted to spend $799 - $899. Went to metroPCS, got the phone I wanted for $320.

Helma!! Was absolutely amazing my brothers and sisters are visiting from out of town overseas and needed some cards to make sure their phones work while they were here for a couple weeks how my was quick and easy and explain a great service to use to even have us be unlimited the entire two weeks they were able to use their phones anywhere service was great I don’t even have T-Mobile and I’m seriously considering switching over because of the great customer service from Helma and the expansion of being able to use my phone anywhere thanks again Helma in the T-Mobile store #2720

Horrible service... Worse T-Mobile Store EVER!!!!! They dont even deserve a star... But I had to give one just to write this... Manager sucks!!! This store needs to ve closed and all those employees fired... NO CUSTOMER SERVICE AT ALL!!!!

Customer service was awesome

Parking was somewhat difficult. My experience with the salesperson Christian was excellent definitely do business with him again.

U come in and just wait until they feel like attending you

I transferred my billing phone from Verizon to T-Mobile because they have unlimited access to international calls outside the U.S. and Virgin Islands.

Parking is a problem and t-mobile said i could park but insurance acad people were very rude and kicked me out. city took old parking area. insur academy people should get customer service educ - to not inflame people - current customer or not. t-mobile problem only in that their customers get jacked, and insur acad problem because of bad feelings toward their business.

This was by far the worst experience I have ever had at a tmobile I went to get my tablet set up and I guess I put the SD card in the wrong slot and the Hispanic girl helping me made a rude comment like who puts an SD card in this slot everyone knows it doesnt go there I felt completely embarrassed I took my tablet and walked out😡

Horrible. You have to wait for hours to get to even ask if you can buy a SIM card. I asked before i signed up on the waiting list if they had SIM cards to buy there, to avoid waiting for no reason...and was treated like I just committed a crime.

Terrible so far.. no initiative being taken.. Like thats what we have deal with it.. I asked if there was kiosk just to make a payment he told me that there was another store on ocean gate and rosecrans. I dont think my posts matters but I hope somebody reads this. Just wanted to make a payment..

Great service

Good people and customer service and support.

When inside with my mom and we got a very exhausting time with the manager at this location.

The staff is helpfull, and there is no parking lot

Bad service! Avoid the store, the manager is the worst....

New in the neighborhood. Too bad Im with metro which is with them now also. Just another way to pay the man!

If I could give zero stars or negative I would. They dont know anything and the parking is half a block away. Man I regret leaving AT&T.

Horrible service and the Guy manager there is ruthless, Dont bother coming here Go to a corporate store!!!

I never been to T Mobile this is a scam

She said she could not help me

There very respectful.

I hate tmobile

Avoid this store please, they dont know anything, very bad service. They offered me phones like I was buying 0.99 cents apples. I was ready to buy a 500 phone cash$$$ in my hand plus service, and they let me walk out the door.

Excellent customer service

I will never ever go back to that T-Mobile as a matter of fact Im transferring my service because they people that work there have very very nasty attitudesOff to sprint or AttSmh

Its okay if you visit but dont try to call. Also, more preference is given to Spanish speaking customers which can be a bit irritating.

Love the customer service

Really helpful and fast

Waited for more than 15 mnts,,only 2 customer assistant serving,,

Great customer service

The worst TMobile store ever

They send out sales reps to annoy local businesses.

I was there just for an interview but the staff was very friendly and made sure to greet all customers

Very helpful

Trash

Very helpful

The wait time is super long

One person working the register after he called my name the guy was rude it was just one of the worst experiences I had at a t-mobile would never go to that location again to pay my bill.

Worst costumer service....

Just got an iPhone

Attitude

HORRIBLE service

Unprofessional

Thank you guys

Slow

Very disappointed in the way they treated my 82-year-old wife, they kept her online for more than an hour and refused to exchange her phone that was on sale and wanted to charge her for a phone at full price John is a thief and abusive of people greater than shame !!!!!!!

The person who reluctantly served us isos and is the second time this happens to me at this store should better train staff to know how to serve the customer and let them know the types of U.S ID that serve as identification.

Excellent atention

The person who assisted me is called Helma and she is an excellent worker who looked after me very well and was very helpful in clearing my doubts and concerns, with someone like her always returning one to the same store.

The worst Tmobile store. Do not go. There are 4 workers and all of metiches with a client instead of helping other people .... Waiting line 6 people.

Thanks to Vanessa for the help, very good person and with a lot of patience lol .... excellent service.

Very good service

Slow very slow worth mothers

Very friendly

Exelente t mobile

Very good customer service