Bonnie was the most helpful person Ive done business with in a long time! She helped me keep track of a package I sent to China and she ended up saving it from getting disposed of when the recipient would not respond to attempts to arrange for a signature confirmation of its delivery. She then helped arrange to have it sent back to me when it became obvious the recipient was not going to accept it. This package would have been lost had she not made several calls to check on it. She didnt have to do this, but went the extra mile and saved me a ton of money because of it. If you have a package you are worried about sending, no one will give you a better chance of a positive outcome than Bonnie!

Wow! Excellent service! Super speedy and so kind! This is seriously the best UPS I’ve ever been to. To a point I made a review ... about UPS.I will drive from Spokane just to mail my stuff here because I feel so comfortable here with my items needed to be sent out. They’re very accurate and great service.I had my forms notarized, copies made and sent all at one go! Easy! Best UPS store in this region!

I normally go to this UPS store to get mymedication cards laminate for nursing school. I will not be going here again if the same two boys are present. There were two new boys working there and they were extremely apathetic when it came to their jobs. I walked in and one of them was one their phone. He did not make any effort to greet me or my dad. Eventually the other boy came over to greet me and it was all fine. They were obviously new to their jobs and figuring out what to do, but when they were running my hand-written medication cards that take an hour each to make through the laminators, they did everything but watch the machine to make sure it was functioning properly. I understand that some of this was machine malfunction, but the boys were too busy looking at their phones and messing around to be bothered to make sure the laminator was functioning properly. I had to remake the cards which cut into my study time for the next week.

Rebekah & Bonnie as well as the entire staff are the best. I sell vintage bicycles from ebay and UPS store is my go to shipper. I feel like Norm from the show Cheers, they always have smiles & go out of there way to help. This is what service should be and a model for any retail store to follow. Thank you for all your helpful and friendly service. Rick Jones Dalton Gardens

Very very helpful here. Had issues with a few deliveries and they helped me sort it out. Far better customer service than USPS. The prices for shipping are a whole other story.

She was very friendly, even asked if she could give my littles a treat, very nice shop

I don’t usually leave reviews. Amazing customer service! Clerk helped me save over $100 on shipping, even repackaged my items for me. Went above and beyond what is expected. Top notch will definitely use again.

This is the highest rated UPS Store in the area that popped up on my Google maps, and its well deserved for sure. Went out of their way to help and they were super nice. 😁

I’m not one to leave reviews but the help I received here goes above and beyond!!! First I went to local USPS and was treated like I was an issue and the price not only for shipping but packaging was crazy, that’s how I ended up at Hayden UPS. I was greeted by a sweet lady named Bonnie “ come here hun, let me help you” . She took what I was shipping found the box for perfect fit and said it’d be there tomorrow ( she said she’d pack for me) all for under $20.00. Thank you so much for great customer service.

I ship original fine art all over the country, and the customer service, quality of work and reliability is excellent. I fully trust the employees of this store to pack and prepare my shipments, mark them properly, and get them to my collectors on time and in perfect condition. Ive never been disappointed. Thank You!

Bonnie goes the extra mile on everything that you bring in. No matter how busy the store is, she always acknowledges you when you come in and makes you feel important. She is a great asset to this store and I just wanted to do a shout out to her!!! Thanks Bonnie

ABOVE AND BEYOND!!!! I can’t even begin to describe how incredible my service was there today! I had purchased a ride on truck for my son and I had to return it but of course I threw away the box. I went to fed ex cause that’s who the return label was through, they told me to try the fed ex office store on Appleway because they didn’t have a box that big and they couldn’t help me. So drove to the other store and was greeted by a rude man that didn’t care about customer service at all and was “TOLD” to go see by a lady in the back if we could do something for me. Open the back of my car and took one look and said we can’t help you, try uhaul! He then walks away and doesn’t say anything else. Great service! As I was thinking on what to do and if uhaul was a good idea or not, I decided to try UPS and see if they had any ideas. I was concerned they wouldn’t help cause it was a fed ex label, boy was I mistaken! I was greeted by Bonnie and told her my situation and she took my problem and ran with it! I couldn’t believe the service she gave me. I haven’t had that type of care for someone in the customer service field in a long time! I was honestly blown away. She packed everything up for me and it was flawless! I can’t thank you enough and how you made my day! Thanks again Bonnie, the world needs more people like you!!!!

Came in to get a paper lamented for work. Both Bonnie and Cassidy helped. They were both very helpful and upbeat. Definitely will be back. Thank you for the help.

I shipped off an item yesterday that was quite expensive and they reassured me that Not only would it get to my destination in 2 days it would be wrapped quite well and boxed up tight so that no damage could happen to it. The price was exactly what I thought it would be and the experience was nice because the ladies I spoke to were efficient, knowledgeable and fast! Another man was there with a fragile item and he watched her wrap it up like a bubble wrapped baby. She was cheerful and worked hard toward customer satisfaction.

Cassidy was so nice and helpful! She helped me create an obituary for my mom with pictures. It took a lot of time, but she was patient and kind through the whole process, treated me with the sincerest kindness. I will only go here for all future print work! Thank you!

Only complaint is tight parking lot and busy little business center otherwise amazing staff and excellent customer relations.

I walked in and wasn’t even greeted. I set my packages on the counter and the girl looked annoyed. She taped up two packages for me and then told me that she needs to charge me a $2 tape fee. I go to the other UPS at least once a week and have never had this become an issue. I understand policies change but maybe tell your customers in a nicer way instead of making them feel like an inconvenience. Don’t waste your time at this UPS store the one in CDA is a million times better. Good customer service shouldn’t be so hard to find.

Ive been there twice this week.First time... I was at wrong business, but lady (wish I remembered her name) was VERY kind and helped me anyway....Second time ..was tonight, again I was having issues with shipping label.Cassidy was so helpful, patient and kind, as she helped us get a our shipping label.Thank you ladies, for being such great help both times.

Trash, late delivery. Bad customer service. Terrible company. Considering starting my own shipping company just so we arent getting bent over by the only three companys that do it. And they are all trash. Just absolute trash. UPS in particular.

Breanna is rude. I went in a week ago & she notarized paperwork for me then scanned & emailed documents (business never received papers. I had to go to a different ups store and resend. Today I needed to mail keys and she didnt update my address & preceded to tell me it wasnt important.

UPS prices are a bit high, but I choose this store because they are always fast, friendly and helpful. Excellent customer service 😁👍

Save your time and money! UPS is a good shipping company but the stores steal your money. They charged $25 for a box and wrap for a laptop when the shipping was only $12. In the store there are no price signs. So by the time that they tell you the price it is too late to say no. It also took them 20 minutes for the 2 employees in the store to help me when I was the only person in the store. AVOID, AVOID, AVOID!!!

Super fast and friendly service every time! You guys are awesome!

Bonnie is a consummate professional. Thank you so much for your stellar service.

Im so sorry, I left a negative review for the wrong store!!!! Anyway, Ill assume that this store is great based on their other reviews :) --problem corrected

Always helpful and friendly. Usually busy.

I have always had a great experience at this store and the employees are all super helpful.

This place is awesome! Customer service is always excellent!

Have used 3 years, great job, very efficient. Not all UPS stores this good.

Always friendly and helpful. I come in to print job plans and they are always on top of it.

Not a single mask in sight

Great friendly service!

Great employees!! Bonnie was wonderful!!

Aweful

Thanks