Started out great. They had the exact vehicle we wanted and the price seemed fair. We traded in a suv, and didnt know the payoff. They said they could look it up and I told them multiple times I wanted to make sure it was the correct payoff because I didnt want them coming back in 30 day saying I owed more after the deal was done. Well thats exactly what happened. I dont know where they got the payoff amount but it was over 2500 short and I had to come up with it a month later when it should have been on the loan. Before that we had agreed they would hold my down payment check for 7 to 10 days so I could move some money around. Even signed paperwork stating that. They cashed it in 3 days and caused me a giant headache. Called the sales manager and could only get an answering machine. Which I left a message and couldnt even get a call back. Will be the last buisness I do with them. No help was offered from them on any of it. UPDATE after the reviews we were reached out to. I wasnt completely satisfied but alot more than before. My parents actually went to them this weekend and found the truck they wanted and had a great experience.

My husband below (Jared Manning) said it right! Our experience started out great and our salesman was great! But after the day we got our vehicle terrible experience. They have not tried to even reach out and make things right with the HUGE headache they caused from cashing our check before moving money around (causing an over draft fee) and then with our payoff not being right, causing another headache. They have not once reached out or the manager never returned my husbands call.

I am so glad I went to Robert Brogden Buick GMC Cadillac I am a first time car buyer and Josh walk me through the process and gave me great tips you wouldnt normally hear from any sales person. The customer service was phenomenal! I am highly recommending this place to anyone looking to buy a car with a great deal! You will never regret it. I came to look, I went home with the car of my choice. If that doesnt sound easy, especially for a first time car buyer like me, I dont know what is.What else is great about them? They still work hard for you even after sales. Now that is going beyond expectations. Super highly recommended!

Always helpful and quick to respond to my needs! They take excellent care of their customers and are very professional.

We do quite a bit of service work there for our business. We always receive excellent service and recommend Brogden Buick GMC highly.

Very happy with our purchase so far and Cole and Tony stayed after hours to make sure we were taken care of. We appreciated the transparency and straight forward interaction.

We had a great experience at Robert Brogden. Tanner Dix was very professional and extremely helpful! We will definitely be doing business with him again.

Staff is friendly and has the customers best interest with their recommendations.

Great place to buy a vehicle. Chad and Josh were polite, professional, and helpful. Only GMC dealer in a 500 mile radius that could find what we wanted.Thanks again.

Super friendly and great selection. Tony worked really well with me, he made the whole experience very enjoyable and would definitely recommend to anyone!

Last Friday 03/19/2021 I call the service department concerning an issue with my truck, my son was traveling from Denver, CO and headed to Nashville, Tennessee. A check engine light came on around Colby, KS and he gave me a call. I instructed him to head to Hays, Kansas to this dealership and I call ahead to let them know he was coming in for a diagnostic. After about an hour the service personnel informed him of the code fault and proceeded to them him that the Particulate Filter was bad and would need to be replaced. My son did not agree with the information given and left the dealership. He went to an auto parts shop and had them run a Auto Code Scanner as well and it gave the same code. But the Parts Tech advised him that he cleared the fault and he only needed to drive the vehicle for 100 miles at a speed of 75-80 miles per hour to let the system go into a regen and burn off the excess sooth! He made it all the way to Nashville without any complications and the truck preformed great!!!Im truly appalled that the service department would not fully explain the correct protocol for clearly the fault and procedure to make the truck go into auto regen mode. Instead they where more than willing to quote him a $5,000,00 bill to repair it!I did receive a call from Brett after I left a message explaining the issue,and heard his side of the story as well. He assured me that they would have never installed such a pricey item without further investigation.Long story short always get all the information and facts prior to giving a customer a quote for work that was not needed. Hope I never have issue in Hays, Kansas. And will never use or refer this dealership to anyone.

Scheduled an appointment to get my vehicle serviced/inspected before going on a 2,000 mile trip. They did an oil change & rotated my tires but didnt feel the need to inform me while the car was in the shop that the front brake pads were shot & a few other minor things. Instead they put it on the receipt & wasnt informed of what was found when picked up nor did I read the receipt. Left the next morning for our trip didnt make it 1,000 miles & my pads were gone and rotors f*kd. Wont be back.

I am a sales consultant here so if you have any questions please let me know and I would love to help you out!I have worked here for a while now and I can tell you it is the best place in town to buy a car! They are easy to work with and make the car buying process quick and easy! Plus they have a very good and knowledgeable service department!

There is a reason why this dealership is the fastest growing in the state of Kansas, and thats because they offer a level of transparency that Kansans appreciate. That means no bs, no fine print silliness, and willingness to work for the customer so that they leave feeling as if they didnt just buy a car, but instead joined a family that works for each other and with each other to get a genuine win for everyone. This happens in every aspect of the dealership from parts sales and service all the way to the showroom floor. So if youre looking for a real Kansas friendly dealership, Robert Brogden Buick GMC and Cadillac of Hays Kansas is the one and only place to visit.

I am a sales consultant here and This is honestly the best place I have ever worked!! Everything is as transparent as possible! Easiest way to buy a car! Also the best service department in town!! You will not regret deciding to do business with us!

Tanner Dix is amazing! He is very easy to work with and helpful in all aspects! Bought 2 vehicles from him in the last 4 months and he made sure to get us top notch! Highly recommend!

Great place to buy a vehicle. Brian and Aaron were very helpful with finding what I wanted! Great atmosphere and they care about what you want in a vehicle! I would definitely recommend using these guys to get a vehicle!

Best dealership in town to purchase a new or used vehicle! The staff is extremely friendly and get you what you want when you want it. Highly, highly, Highly recommend Robert Brogden and refer anyone who asks.

Service employee was very nice and service was fast.

I stopped at the shop because my Suburban was not starting without being jumped. Brent diagnosed my problem as simply being a loose ground connection at the battery post. He tighten the battery post clamp and resolved my problem. The entire process took less than 10 minutes. My thanks and compliments to Brent in the Service Department. I will definitely go back there the next time my vehicle requires service and/or routine maintenance.

Im a sales consultant here at Robert Brogden Buick GMC Cadillac in Hays Kansas which is wonderful place to work we have a friendly sales staff and our service department is top notch come see us in downtown Hays.

Great place to do business! Service and sales staff outstanding!! 👍👍👍

Excellent service, the team was able to answer my very many questions. Thanks so much for helping me decide on my car purchase.

This is a family owned business that treats you like family! Highly recommend when you are in the market for a quality vehicle and quality service.

Fantastic Prices at this Dealership & Very Customer Oriented Team at Robert Brogden Buick GMC Cadillac! Thank You!

Great sales and service department.

Great service and the staff is very friendly

Fair and straightforward

Out standing service department!!