Simple and honest. I was expecting perhaps a muffler replacement, but they have checked it out and said it was an accordion exhaust pipe. They showed me the item replaced, and they were good to work with. I thank them for a first time visit-if you have a loud sputtering, go first to this place! You wont be disappointed, esp. when they worked fast on the car. 😁

They are nice, and offer a wide variety of choice for catalytic converters and exhaust parts.

They made a Custom Cat-Back Exhaust for my 07 MKV VW Rabbit. They did a great job! I highly recommend this place. Friendly people. They even gave me a discount! Thanks Jack and Skip!

Wheel alignment was fast and not expensive. They do tires too. Was very happy

First thing is I had my Cat Back Exhaust put on by another muffler shop down the street!! Bad decision cause I ended up bringing it back twice and problem still was NOT resolved I was very disappointed and the customer service was horrible! So I was recommended to brought my to Downtown Mufflers and I spoke with shop owner Jack & it was all positive Vibes from the minute we started speaking! I had mention my issues and he said just leave it with him and it will be taken care of!! and man Im a VERY Happy Customer!! So I highly recommend this place for custom exhaust work or any vehicle needs great prices too! Thank You Again Jack for taking great care of me & My Car! I will be back for sure.

I custom built a car in my garage and Jack contradicted some of the advise that I had gotten elsewhere and then explained why what he wanted to do was better.Workmanship was excellent, several tricky problems overcome as I watched.Old-school muffler shop that does exactly what I need, so perhaps youll be happy there too?Nice people too.

Some of the welding had holes some years later on my exhaust system. Smh. Welding not durable

I gave my business to this place when I had my first car, so I thought Id give a call. I asked if they could install a full exhaust system that comes after the headers/cats on my car. The person I spoke to was rude from the get go. Definitely never getting exhaust work done here.

Jack saw I was in a bind with an unexpected visit from the catalytic converter fairy and helped me out with the lowest bid, the most precise information on the discontinued converter, and which substitute converter would pass smog. He had it in stock when most others didnt. Traffic caused me to arrive as he was closing -he took me anyway, and showed me his weld work afterwards. I paid the least for the most. He took time to educate me when other shops didnt have a clear answer. I remain surprised at getting the best price from a professional, full-service industry leader. ~Eric from West Oakland

Jack... Is the Man... Old school, New school... This guy is the muffler pro to go to if you want jt done right... He did my Bike... My truck... My other truck... Classics are regulars and and new schoolers are learning who, what, and where... Now ya know...

Very happy with the custom work they did on my 1972 k5 .He came up with a good solution where the other shops did not

Jack has always taken care on me on my Trucks,Jack put on some flow masters and dual exhaust & he tied it off with a couple of really nice tips...Perfect job every time Jack.Im always in n out.I love it Jack,your the best brother!!

Great place for all kind of exhaust replacement

Jack is the man and he really knows what he is doing . Gives you the best possible suggested fix for your specfic issue that you are having . Jack will think about your needs first before he thinks about price and even then he works with you . Very honest and straight forward doesnt waste your time .

The only reason Im even giving one star is because a) I couldnt give zero stars and b) the assistant, Jack did a great job installing my stainless steel tips on my tail pipe.However, buyer beware because the owner, Scott told me when I purchased my tips that if there was any sort of problem to come back and they would handle it. After 4 days of use, lo and behold, the tips became badly stained. When I made them aware, he gave me a solution (that ended up not working) and said if it didnt work, come back in and hed replace them.I showed up having tried his solution, and after avoiding me for about 5-10 minutes he acknowledges me, asks if the solution worked, and immediately followed that with the statement, well Im not replacing them.He then started swearing at me, raising his voice and telling me I needed to move because I was in the way of him making money, and how replacing my tips (as HE agreed to do) was going to cost him money.The situation was resolved because I simply wanted my tips and to be on my way, so when he said well Ill split the cost with you, I agreed.Mind you, this was not what was previously stated, so if you do business with Scott, beware.*update*On a whim, I brought my tips to P&S East Bay (a detailing shop) to see if they could do anything about my stained tips although I had already replaced them. The owner, Steve, came out with a bottle of metal polish, rubbed it on, and my tips looked brand new!I went back to downtown muffler to show Jack the easy solution, and Scott comes out and exclaims oh, thats all we had to do!? while taking a picture of the product that was used.So, not only does he not know his own product, he clearly does not have the customers best interest at heart.Did he offer an apology or my money back from splitting the cost with him to replace my tips? Also, no.

Highly recommend! I was in and out in less than 45 minutes. Very friendly and personable service, good price and quality products.

Jesse and Jeff are great and very professional, they did my brand new 2017 Honda Accord and it sounds amazing..They have been doing business for over 20 years and must I say Im glad that I brought my car here.If your looking for a place to go for muffler etc work to be done this is the SPOT👍🏾👍🏾They work fast and get you out quick, great service and customer service

Only place I use for muffler work for the last 20 years I refer everyone I know there

I thoroughly enjoyed this experience. It felt like I brought it to a friends shop. The work was done better than right and no one treated me like an idiot. The one star ratings left on here seem like they were left by ignorant people who dont listen when spoken to but expect to be heard when they speak or interrupt. This shop is respectful and fast. Thanks guys!

Excellent customer service as always good clean work at an affordable price well be coming back again and again

Jack and his wife are really nice.great place

Jessie did a great job, i had him do a dual quad on my 2014 W204. My Quad Tips were initially too big but Jessie worked his magic and it sounds badazz. The price was a little high but you get what you pay for! Definitely highly recommend.

If you want bad customer service this is the shop for you . The owner was rude mean and doesnt listen to the customers. I called ahead and spoke with an employee. I told him the yr/make/model of my car and what product I was interested in he quotes me a price and says come on in first come first serve. I go to the shop and introduce myself the owner looked at me then at my car and said it will be a special more expensive order. I told him I called got a quote and everything then he called me a liar and said I never called the shop. I showed him my call log and duration of call. He gets upset yells at the employees and out of fear they denied talking to me. now he mumbles he doesnt want to work on my car then starts pushing cheaper products on me slamming them around the shop. SEE THIS SHOP RUN!!!!! IF you have a problem I dont think they will be willing to fix it without a FIGHT

Been trying to reach Scott for almost 2 weeks because it seems the replacement of my catalytic converter was either not done or not done right. I wanted to stay with my vehicle the first day I brought it into the shop but he recommended that I leave it - which I didnt want to do so I could understand what was happening with my vehicle. I even requested that my old catalytic converter be given to me once the repairs were done. The first day, where I could stay, he told me he couldnt get the catalytic converter off because he couldnt remove the bolts... I explained to him that in that case I had to wait because I flew to Los Angeles - and thats when he offered that I leave my car at his shop while I was away... I couldnt at first because my flight was very early in the morning but I was able to change it and decided to leave the care with him 2 PM on 2/18... I fly to Los Angeles and he calls me when I land in LA that my car was ready and could I pick it up... I explained I landed in LA and would not be able to pick it up until 2/21.... when I arrived on 2/21, I picked up my car, the check engine light was off and I drove it to a smog center. After testing the car, the smog center said the car would not pass and I needed to drive it more.... Well I drove it almost 100 miles, more than what the dealership had recommended I drive to see if the catalytic converter would start working... I drove it back to the smog center and it still did not pass... Shortly thereafter the check engine light came on and I left him a message saying that something went wrong with the repairs. I texted him as well... I called him two more times and he still has not answered his phone... Way uncool... I think what upsets me more than anything is the lack of communication... Its ok if you make a mistake or if perhaps something is wrong with the part you used... these things happen... but when you do not communicate, the only thing I can assume is that you tried to deceive me... I usually do not do reviews unless the experience is that good or that bad and I think this one qualifies... Hayward is a very small town and Ill make sure people know my experience...

What a nice and sweet gentleman, got me in and out for the lowest price in the eastbay period! I priced around and went and saw all other muffler shops around before choosing this place due to how nice the owner is and low the price. Of course im going to pay him more he is too nice

They installed an X pipe on my tundra and I couldn’t be happier!

Took my classic car here for a repair to the exhaust. They do quality work and go above and beyond. Availability and prices were excellent.

These guys are old school and knowledgeable and friendly and reasonable.

Great people! Excellent welds!

GREAT CUSTOMER SERVICE! I was shocked at how fast they got my car fixed. Couldnt be happier with the job they did!!!2thumbs up!

Good prices and they work fast

Got the job done quick, great service!!

Ordered a specialty cat muffler from them. They shipped the wrong part a different part then refused to credit my card for the return. Could not get a straight answer out of anyone over the telephone there. Had to go to the B.A.R. and stop the sale though the credit card company to get my funds returned. Shop around before you do business with these run around types.

When you need it they got it and fast

Saved a lot of money with there advice! Great Help ! I would recommend therm

Top muffler repair shop around here

Great prices and excellent work

Great service and great deals

I need to stop by this please soon.

Perfect service!

Your go to muffler shop

Good workshop!