Been going to these guys for years!! The crew is great and I get good service at a good price. Thats all I can ask!!!

We have used this location for years and they have been our go to place for honest, fast, and affordable automotive services. While I’m sure no one likes to pay to have their car repaired, this location is evidently independently owned and they make the process as painless as possible. Trey, Mike, and the team are great and I highly recommend.

Customer service sucks. Man who did my alignment seemed very knowledgeable and kind.Edit to add a star to my review, as pointed out below it was a Saturday and I know they can be busy.

Trey and mike at Firestone in Hendersonville hooked me up! Ordered my tires on a Friday 10 minutes before close and squeezed me in Saturday with a great deal and great customer service. Thank you guys I will be back

Since the store replied I am updating my review to be more specific.Think this was my last trip. First they tried to charge us $784.99 for a less than $200 AC compressor. Even the Nissan name brand compressor didnt cost as much as they quoted. We spoke with 2 other mechanics who said that price was crazy as well.Unfortunately, the other mechanic was going to charge the same quoted labor of $110 and we would have to drive much farther (without AC mind you) to have him do it. So decided to have firestone install the part we bought since theyre local and the cost of labor went up from $110 to $198.99.I attached all the screenshots of the quote that shows the original prices, the paid fee for diagnosis, which we mentioned before bringing the car we couldnt pay $90 and you agreed to work with us on that, and picture of the hiked up install price when we had that done yesterday.P.S. for your reply about the Honda. I dont have a Honda and neither does my s/o.Thats my moms car and I told her I had nothing to do with that exchange, and that if you offered to tow because you, her, and the tow driver all agreed it was the battery you installed, that I didnt think she should have to pay for it. I also told her I didnt talk to you about that tow truck and that was between you both (which btw still should be and has no relevance to this review... but thanks for bringing an old lady into it). If you expect an old woman on disability to pay for something I strongly suggest you clear the price with her before you send a tow truck.FURTHER UPDATE 3 weeks later: As per my moms car, Firestone sold her a bad battery. We had it tested elsewhere and its bad! Seems as if they were just trying to get out of paying for the tow and replacing their faulty product.

I appreciate the quick and detailed service I have received from the guys at Firestone. I have needed them twice this month and each time they were gracious enough to get my car in and the job done right away. I will only go to them when I have a problem because I know they will help me. Good job guys!

This is the best Firestone/car fix-it place I have ever been to in any state. The owner and people who work there are some of the nicest human beings on the planet and they take amazing care of our cars. We have been driving out to Hendersonville from Nashville for at least 10 years because it is worth it. Cant recommend highly enough.

I had an opportunity to work for this firestone and it was by far the cleanest and honest auto shop Ive ever worked for, Ive read reviews about pricing, and let me tell you, they only make 12 dollars off of each oil change, if you find someone else that can change oil for less than 12 dollars that company is not going to last long, they fix flat tires for 21 dollars, price the tools needed to fix a flat tire at walmart, its way more than 21 dollars! I had to move on to further opportunities in my life and it was sad to leave that company, the owner Jamie actually cared about his customers and his Employees, he gave us bonuses weekly and was very upset IF his customers had a bad experience. You will not find any auto shop from Hendersonville to murfreesboro with the cleanliness and honesty as this shop has, I highly recommend it.

I took my F150 in for a water pump replacement. After assessing my truck they also recommended new brakes and rotors (which I knew it needed). I agreed to have both done at this visit. Mike was very professional as the water pump they put on my truck was defected from the company. After replacing the water pump the second time, my trucks heat was like new. Mike was a great communicator and kept me updated every step of the way. I would definitely recommend Firestone Hendersonville to anyone needing auto repair. Thanks to Firestone and Mike for great customer service!

Good price and tire installation, pleasant to deal with and nice waiting area. Thanks so much.

I always like coming to this place. The older gentleman is the best! But both that work the front are always nice And informative. And I will recommend friends and clients.

Hooked us up a solid this week. We own an hvac company and had our main truck go down. Delivered to firestone by 1 and had the truck back by 5. And our truck is a son a gun to work on.Thanks again.

I took my car for brake replacement. The manager was really nice and helpful. The store is clean and nice inside, and there is a good place to wait if you choose to.

Great customer service. Fast service and the work they do is very professional.

Just had a oil change and the people were fast and nice

It is hard finding honest people in any profession, but the guys at Firestone Hendersonville are top notch. They have made a handful of repairs on several vehicles of mine, and even turned me away when my car did not need their services. Their prices are reasonable when I have compared, and they take the time to explain things to me without making me feel like a girl who doesnt know anything about cars. Whether you need tires, oil or repair work, I highly recommend visiting their shop.

Excellent service and solid work. My 2011 4-Runner drives smoother now than when it was brand new!

I moved to Hendersonville about 3 years ago and the guys at Hendersonville Firestone have taken care of all my vehicles. After three sets of tires, several maintenance checks and minor repairs, I have no problem recommending them. They do a great job at a reasonable price!

Wow Ive never had anyone contact me after leaving a bad review. The owner apologized and straightened everything out. Even offered me more than I would accept to make up for it. I really misjudged this store, and will be bringing my cars back again regularly.

Up Front, professional, and polite

I took my car here for an oil change and to inspect the brakes. There was an intermittent screech when not applying the brakes. They told me all the pads and rotors needed to be replaced and quoted me over $700 after tax and the oil change. That seemed VERY unlikely, so I took the car to my dads and we checked it out for ourselves. One rotor had some light grooves, but not bad enough to be replaced. We changed the front pads. Rear pads and rotors were completely fine. Brake noise is gone now. This place just wants to take advantage of people.EDIT: Oh hey, I just noticed that the business replied!Thanks for being so very condescending. Sorry to hurt your feelings. I did great work on my own vehicle and it certainly wasnt a lesser repair. It was the appropriate repair. The pads lasted until the vehicle was t-boned and totaled. Be upset because someone knowledgeable called you out on trying to sell extra unneeded services.

Mike and his crew are wonderful! Took great care of me and my car! I even added an extra job for them to do for me and they got me out in the same time frame.

We as consumers are often quick to share our negative experiences publicly but are much less likely to quickly share our positive experiences. I understand that my experience cannot speak for all of them and that my needs for service were far less significant than many at this time, but that only affirms how great I feel my experience was.I dealt with Trey over the phone and Jamie in person. Both were very personable and did their absolute best to give me all of the information I needed up front to make my decision on selecting my service location. From pricing to time expectations, they were very upfront I appreciated that.Without naming the individual, I was stopped in my tracks at the service efforts of this particular person. To no fault of their own, only part of my order for what I needing to be done was delivered when it was supposed to be. Understanding the inconvenience to me that this was, in addition to this person knowing that it would take several hours to even get started on my vehicle, this employee allowed me use their PERSONAL vehicle while my car was at their location. It was going to take an additional business day for my last part to arrive, and this same employee allowed me to use their vehicle again the second day. I was floored and speechless at this gesture because not only was this employees personal vehicle a very luxurious, newer car, but more importantly this employee had never met me before in their lifetime. They knew nothing about me other than what was on my order receipt, and without hesitation or fear, handed me their keys and said, we will call you when we finish up.I expect this from a car dealership or from an insurance repair situation but not for this. In addition, with the social-political tensions in our society today, and the genuine inability to demonstrate kindness by too many people, this act shows me a lot about the people who work here, regardless of what work they are able to do. While I am a professional, on the days that I was present, I was wearing athletic gear with my tattoos visible and in no way seemed approachable, by my own assessment. If this person and I were standing next to each other you would be able to speak of infinite differences between us without speaking to us at all.That is a level of respect, trust, and kindness that is far more significant to me than any service they could or could not do. If there is a service that can be done here, I will not take my car anywhere else, especially if Trey or Jamie are involved. Even if things do not go according to plan, I TRUST that they have my best interests in mind when making decisions.

Not a reputable repair shop. Car repair misdiagnosed Told I needed a new fuel pump when internal engine parts had failed. First we were given an exorbitant price. When questioning the price the repair shop dropped the price. Then told the battery was the cause of my cars problem. Had to take the car to the car dealer who informed us the engine had failed delivering pieces of metal throughout the engine. There is a class action lawsuit filed against the car manufacturer due to this engine design problem. The problem never was the fuel pump! This repair shop refused to return the money charged for the unnecessary fuel pump repair. Further when we called the national Firestone office we learned that this is NOT a corporate facility but is an independent store. This is a further example of deception on the part of this so called repair shop.

Mike and Trey and his team always take great care of my family, highly recommend

Left my daughters car unlocked in the walgreens parking lot next door all day after they would not honor a defective tire warranty on a one year old tire. Told me that the defect was caused by a pothole which was not true. We took the vehicle to a different Firestone who honored the warranty for the defective tire. These guys are just interested in selling and taking your money and not taking care of customers.

I’ve been going to this Firestone for years. They are always super friendly and accommodating, plus I never feel like they are ripping me off. I’m actually disappointed if it happens to be a job I have to go elsewhere to get fixed.

Always good guys and they take care if you. And give you the straight and honest

Let me start off by saying that I used to come here frequently because its local and big brand. So they should know whats up. Right? Wrong.I wouldnt have anything done besides an oil change, and thats still a foolish thing to do. Just take it to the dealer.In my most recent experience with them, I brought my vehicle in to have a problem diagnosed. They call me back saying its the belt. So, when I go somewhere to have a problem checked out by professionals, Ill believe them, because theyre supposed to be the pros. So I agree to have the work done. Of course the problem isnt fixed so, the next morning, I bring it back. I told them the story:, brought it in, diagnosed, and you serviced and charged me and the problem isnt fixed. They apologized and say theyll have another look. I wait all day and start to get impatient, I call back to check on it. They tell me that they have found the problem and its gonna cost way more than the first repair, almost three times as much. I almost lost it and went in to talk face to face. I very politely explained my situation and told them I feel like Im being ran around on the issue and that its not right that they told and charged me for work that wasnt even an issue. They basically said too bad, Im out of luck. So here I am writing this review. By the way, the second diagnosis wasnt the problem either, so if I would have just let them do work on my vehicle I would have been SOL again!!! I took it to the dealer and they fixed it at half the price of fire stones second diagnosis.Please dont let this place take advantage of you, like they have me and tried to do again. We arent cash cows, take it to the dealer consistently, and do a bit of research before you take it in!!!Again, I want to be completely fair, honest and say I have had a good experience in the past, so I dont know if they are cutting corners and are hiring amateurs or are really trying to rip people off, either way Im not going back.

The guys at firestone have been the ones to take care of not only my car but both of my parents cars so our family has truly been pleased and very satisfied with the great work and the awesome customer service.

Great customer service from Mike. Took my car in for tire sensor warning and was fixed in a few minutes. Using computer, found my sensor was bad. Coming back when oil change due & tires needed.

Best tire store in Hendersonville. Beat everyone else on price.

The employees in that location is super nice

Did not go there but quote for tires were very high

Hendersonville firestone has been working on all our cars for the past 10 years, theyre honest and always get the work done right!

Great service! Mike always gets us in quick to fix a flat.

Excellent service from the entire crew! They treat you right and dont wast a lot of time doing it.

Very fast hardly no wait time

Besides the fact that the manager Trey was rude and annoyed by my questions and services asked for. They not only denied my warranty that I have for lifetime rotate and balance and front end alignment I payed for but also pulled apart my air intake hose and Pulled my Mass airflow Sensor half way out. They also peeled off my oil change “miles till reservicing” sticker on my windshield. When I picked up my truck after getting a call they they could not deliver on my payed warranty I have had for 16 years my Ford F-150 has the “Service Engine Soon” light on. I took it to Gateway tire to get it balanced and rotated in which I asked them to also check and see what firestone had did to my truck to make my engine light come on which they told me what I explained earlier. Needless to say I will NEVER EVER go back to firestone because of there lack of customer care, politeness, and destructive and childish ways of purposely sabotaging a persons car that they drive and need to get places because they didn’t make money or want to do a service that had been payed for already that was on warranty.

Fast friendly service, reasonably priced

Always good place to take my car for service

Best place in town for your car

This Firestone has serviced our cars for the past 10 or more years. They have always taken good care of our cars and been kind while doing so.

I have received many years of excellent service.

Friendly, timely, and honest. Im not taking my car anywhere else again.

Great service & good prices

Clean shop. Great Bridgestone/Firestone stock.

Got in to replace a tire very quickly, reasonable cost (beat online price), and comfortable place to wait.

Great experience, thank you for your service

Great service....Quick service.

Great as always

Manager was very very rude. Place was filthy and rude language from the staff.

Manager is very rude. Will never return to this location. Been a customer to firestone for 8 years think ill try gateway from now on.

Taken care of great.

Always courteous and professional

I worked there load a shotgun shoot parts at it if that doesnt work make the employees pay for it

Stay true to your car w/these guys...

Best tire store in Hendersonville !!

Trey at Firestone is the bomb

Excellent work

Poor customer service. Service manager was very rude and poor pricing. Will take my business else where.

Great experience

Horrible service.

Best service

Simple

Dishonest thieves