My experience with Porsche Hickory was 1 of the most pleasant in my life with the purchase of my first Porsche. The Sales Advisor, Bob Smith, General Manager, Caleb Pletcher, and Brett Huffman, Service Adviser, all worked with me through all aspects of the purchase and resolving any of my concerns. There were issues associated with my order, which were not due to anything attributed to Porsche Hickory that they helped manage to my satisfaction. I highly recommend visiting this dealership before finalizing a purchase with any other Porsche dealership in the area or elsewhere. We are all looking for the best deal, however, what is important to me is the dealerships support and customer service if needed. They are an organization that will stand with you.
My buying experience was fantastic, from my initial contact with Bob Smith to driving my new 911 GTS out the door.
My wife and I really enjoyed our experience at Porche of Hickory. All the staff was extremely helpful and friendly. We did purchase a vehicle and we are very happy with that decision. A special thank you to Bob Smith for making our experience at Porsche of Hickory a good one. We would definitely recommend anyone considering a Porsche to check out Porsche of Hickory!
We had a great buying experience at Porsche Hickory. Everything was pretty much done when we arrived and Andrea was wonderful to work with. Thanks so much--we LOVE our new Cayenne!!
I am truly bothered by the fact I purchased a vehicle from Porsche in Hickory. Although it was a used vehicle the alignment must have been off because less than 8 months of buying the car the tires were bald on the inside whereas I also purchased the wheel and tire package which was absolutely a waste of money due to the fact they wouldn’t honor their obligations because of tread depth. The finance department refused to give my money back and for three weeks I been giving the run around. Totally disappointed and they should stop offering a service if it’s not going to be upheld. It is sad Mr Parker said I would be receiving my money back but every time I call he is busy or out the office now. I have a major issue with trusting anything that’s been said from this dealership.
Had a great experience buying our new Cayenne from this dealership. They took the time to help us find what we needed, gave us a good trade in value, and made my family feel comfortable through the whole thing. Looking forward to doing more business with them in the future. If your in the market for a new or used Porsche, I highly recommend shopping here.
It was one of the easiest car buying experiences of my life. Patrick was so professional and cooperative with my options on handling unreasonable banks etc and Im thrilled to get the opportunity to finally pick up my Porsche within a few days after 1st contact.Thank you Paramount, you have set the standard to how Car purchasing should be.
Great experience every time with Porsche Hickory. Bob and Caleb are fantastic. Patiently found me the 911 that checked all my boxes. My fifth Porsche from this dealer.
Our experience with Porsche Hickory was excellent, start to finish. Our salesman, John Culp, was wonderful. He made the process simple and was a true delight to work with. Parker in F&I made the paperwork process simple as well. Communication was easy by phone and email. Once we arrived at the dealership everyone was welcoming and friendly. We were offered coffee and comfortable seating while last details were completed. We are delighted with our Macan and thankful for this wonderful experience at Porsche Hickory.
Zak is a wonderful salesperson! He will go out of his way to make sure his customer is happy, I think he is a very sincere and honest young man. Very professional! I would be very happy to deal with him again☺
I had a great car buying experience. My sales guy was knowledgeable and very patient with me. Even the financing process was painless and without the constant pushing to buy add-on services.
Great dealership and they always have some very cool cars!
Had a GREAT experience with Porsche Hickory! I called before hand to make sure they still had the vehicle I was interested in seeing, when I arrived Andrea greeted me and the car was already pulled around for me to see and test drive. I looked at several vehicles before I found the right one and Andrea was a joy to work with the entire time. Everyone was so nice and several people even stopped by to say congrats. They also gave me a great value on my trade in. Andrea took time to explain and walk through all the buttons and programming inside the Macan and even called me a few days later to make sure I didnt have any more questions. Thanks for making purchasing a new vehicle a great experience!
Great Place to buy your next carAndrea and Caleb are amazing to work with.They are very friendly, Professional, and helpful.Ernie made paperwork easy, Service Department is Fantastic.Bought 2 Cars from them, it took only 30 min.Highly recommend
Bought an Incredible car at an incredible price with service that was second to none. Thanks Bob and Parker for a great experience.
My wife and I recently purchased a used 2018 Porsche Boxster S from Porsche Hickory. We came in on a Wednesday to talk about a new Boxster, but found out a used one had just been turned into the dealership. We came back the following Thursday and closed the deal after the dealership gave us a little more on our trade. The deal they had offered us over the Internet was the deal they kept with exception of giving us more for our trade once we showed them that the trade-in was worth more. Our experience with Bob Smith at Porsche Hickory was excellent. He did try to pressure us into anything. He had outside contractors fix a few paint chips for us. That was all the Boxster needed. This is our first Porsche and first experience with Hickory Porshe and it has been a pleasant experience.
After experiencing several years of amazing service on our older model Cayenne, and driving their brand newPorche loaner vehicles while in the shop, I discovered the Panamera. While having previously owned a 912, Carrera-4 and Cayenne, I found the car of my dreams and the dealer who’s service is better than anywhere I’ve ever taken my cars . Brent In Service and Patrick In sales are both excellent !
Dealer installed a $4K Porsche Sport Exhaust (the OE PSE). Five year later, I noticed the exhaust leaks at the tig weld seams. Yeah, the carbon is ugly, but the carbon monoxide could be a health hazard. I contacted service twice about the defect and was ignored. I missed the warning signs. Dont make the same mistake I did..Update- so, apparently the way they make things right is by copying and pasting the warranty out of the owners manual. Here are some pictures to support my review.
Porsche of Hickory did a fantastic job getting me into my first 911! Highly recommend
Before I bought anything I would visit the dealership numerous times just to look, the staff always greeted me with professionalism and kindness. staff would talk about Porche answering any questions i had and letting me open/sit in any car on lot. This led me to buying my current CPO 2014 Cayman which i bought in April 2017, staff has continued to be outstanding and also service my Porsche with the same greatness as the sales staff.
Very clean dealership and curtious staff.
Our service price went in this order $700, $468, $540. How can you build trust when you do sketchy things like this. It’s bad enough I’ve only ever received one response back after speaking with sales about looking for a specific vehicle. That response was to check my interest in a car that was newer and $40k over the budget discussed.When I worked in Winston and Charlotte all service was done at dealerships in those cities. My wife works in Hickory and pays the price for convenience by scheduling here.
Absolutely terrible buying experience across the board.Found the perfect car, 7.5 hours from my house. But I went after it because thats the one I wanted. After arriving, finance took three days because I brought my own money from BOA. They had to wait for a certified check to clear even though I was trading in a $80K car. Offered to secure the car on my Amex, the word no is all I heard. Scams dont involve people coming in with a trade. CFO looked over the deal and still made us wait until the BOA cashiers check cleared. They even called BOA and confirmed it was valid and we still had to camp out in a hotel for two nights. Add to that, the dealership didnt update the software (PCM/NAVIGATION/ECU Firmware) which is part of the CPO program, even asked them to double check. Then I had to point out the maps were out of date to service director. They failed to register me as the new owner with Porsche, they failed to activate my satellite radio free trial. They werent even aware that the CPO certification on my trade was transferable. This is not a personality issue with the staff members, they lack training and direction. This is a problem with ownership; Find another dealer, unbelievable incompetence and an incredible lack of attention to details! I can not believe this is a Porsche certified dealer. Even the windows were dirty on a $160K car, So pathetic!
Awesome experience for Porsche purchase! Trevor gave me an excellent price on my sports car trade towards a new Porsche, closed the deal with excellent financing and free delivery to my work- 5 hours away. I will definitely be back for more purchases. Highly recommended!GBF
If you can find worse customer service, Id be surprised. They specialize in excuses and not my problem.
Ive bought several higher end cars and throughout these transactions Ive experienced a level of arrogance that typically comes with buying one of these makes. I was certainly surprised when my spouse and I rolled onto the lot at Porsche of Hickory. Colton was very professional and took his time showing us several cars. The car I was interested in was a bit dirty and I wanted to see the car clean so I could check for nicks and dents. Colton took the car and washed it himself with his own money he never hesitated. Thats service you just dont get nowadays. Colton never pressured me to buy he simply answered all of my questions and there were a lot and allowed me to make a decision on my own time. When I purchased the car the dealership was completely full I had to wait a little to sign over the paperwork. Didnt matter as everyone kept updating me and didnt just stick me in a corner. Once I got to sign Ben was super nice and not hurried even though they had closed 2 hours prior. Top notch staff. I will certainly buy here again.
Butch (Jess) Walters works here. They are scammers that ran a business that sold salvage title vehicles without the knowledge of paying customers. Currently under investigation by the NC AGs office. Im surprised Paramount employees such people.
*Be warned* These guys will sell a car right out from under you! Even if you work under the same brand!
Im an out of state customer who recently bought a 2016 Porsche Cayman GT4 from Colton Tannenbaum. I couldnt be more satisfied with his professionalism and knowledge of the Porsche product. He was always accessible and quick to respond with any of my concerns. The car arrived as described. I highly recommend this store and ask for Colton. Thank you Colton. I look forward to future purchases!
Always Great Service...Brent is the Man!
WORK DONE AND A FARE PRICE WAS ALL GOOD AND IAM A CAR DEALER WILL GO BACK FOR ALL WORK NOT LITTLE SHOPS ANY MORE THANKS BRENT AND STAFF
Excellent service with our classic Porsche 911.
5 stars!!