Awful experience. Let me start by saying, I told Randy what was going on with the car and how it won’t crank. and he quoted me a decent price (obviously cheaper than the MERCEDES BENZ dealership )BUT after a week, they didn’t even diagnose the car !!! THEY asked to drop it off in the front of there driveway. Then, I find out it’s the neighboring business driveway. So the were very rude about getting the car moved out of there driveway after a week. The owner quoted me for labor and part of it was to be outsourced; because of his limitations. I understood that part. But the part comes ready to plug in. Not a single screw needs to be removed to install. Takes 2 minutes to remove and replace the ecm on the top of the engine on a CLS 550. Just an air intake has to be removed. They made me feel like they didn’t want to look further into the problem with my car, since it wasn’t a quick fix.The receptionist is very proud to be rude with customers, because she has to hear it from the owner. she brags about it ” I am the way I am, with all my customers and if they don’t like it, oh well”I Will not spend my money with a business that doesn’t take care of their customers. All this to say.... I didn’t save any time or money with this buisness. Plus I spent an hour trying to make this understandable and to the point.

Very good work and service

Do not take your car to this shop (if you could even call it that). I’ve had a terrible experience with these people and I would not wish it on anyone. There is a drastic lack of urgency and care for the customer. I’ve been without my vehicle for about two months now and they still can’t give me a diagnosis. Needless to say, I will never make the mistake of fooling with these people again and I will be taking my business to an actual Mercedes dealership.

Fantastic Mercedes shop - real pride in their work - send all your Mercedes here!