This company responded promptly to our request for service. They came out in a matter of a few hours, and diagnosed our system very quickly. They worked diligently to find the appropriate parts that we needed to ensure that our system would function properly. They came back out the same day close to closing time to try and get our system fixed that same day since we have a small baby. They ran into an issue and we’re unable to fix it that evening, but came out on a Saturday morning when they are typically closed and fixed our system for us. We are very thankful that they paid attention to detail, came out on a day that they typically do not work just to fix our system, and they we’re very caring and professional. I highly recommend this company for any of your HVAC needs. You will not be disappointed!

This crew was amazing! They put in a new unit at our home. They gave us a great price. They were always on time. They were Very clean and professional the entire time. Extremely happy with the work that was completed.

Great company! Would definitely use again if the need arises. The tech that came out to service my unit knew exactly what to do. Very professional and timely.

Excellent well ran company! We recently had a broken AC unit and called High Point and they came straight to my house there shortly and had it fixed and up and running within the hour! The workers and owner was very nice and professional. Will definitely be using them moving forward!

High Point Refrigetation is very professional and provides exceptional customer service. Our company has formed a wonderful relationship and we will continue to use them as our needs arise. The technicians are friendly and thorough when explaining the problem. Thank you for being a great company!

If you are looking for quality work at affordable prices, I recommend these guys. Very professional, polite, follow standards due to covid, and reasonably priced compared to others in the same profession. Thanks for your high quality standards.

I am very happy and pleased with High Point Refrigeration. The owner was very professional in explaining everything that needed to be done. They completed the job in no time. I would highly recommend this company.

I have used High Point Refrigeration and Air for our business and residential needs for several years now. All I can say is Wow!These people are unbelievable to say the least! Josh, the boss man seem to always find a way to take care of whatever needs to be fixed in a timely fashion. If you are in need of HVAC services, dont look any further HPRAC is the real deal. Five stars is all I could give but ten is what they deserve.

We have a small used car lot. Came in one morning to no heat. They provided same day diagnosis and repair. We were very pleased! Highly recommend.

Very good company. Nice respectful and honest company!! Very good at what they do and I’ll call them above all others any time I need service!! Thanks guys!!!

Thank you so much for fixxing my freezer in such a short amount of time.without you guys all my deer meat and other meats would have surly been lost .god bless all your guys and god bless high point refrigeration for being there in my time of need.

Excellent customer service! Completed the job in a timely fashion and made sure everything ran as it should.

Guys did a great job. Fast service and fair price thanks high point !!!

Worst service and their technician are amateur with no experience.Manager got attitude.They are not professional to serve commercial business.

Micheal and Thayer did a great job! Fixed everything and got it working great!

Fast reliable service with a smile no hidden charges or unnecessary repairs 10/10 would call again

Best customer service,experienced mechanics,honest billing.great place to supply all your refrigeration and air conditioning needs

I was amazed and thankful to witness how professional and courteous Josh was. Maybe that’s why they’ve been taking care of all of our HVAC needs for 17 years now.

Very professional and fast! I recommend them for all HVAC, Refrigeration and Electrical needs!

I called the company this morning as my coolers were not cooling...spoke to Melissa. Really pleasant and they were able to accommodate me the same day...a plus. Vendors got to store at 12:28 (according to my camera) and left at 1:50 -- they charged me for 2 hours (not a plus)After explaining the problem, service techs were good at getting right to the issue to resolve (a plus). They kept me informed and that was appreciated (a plus).Now, the surprise. Got my bill and it was $894.34...a whopping $500.00 more than I had paid just 2 years ago (highway robbery). Reason I was given is that the R-22 coolant was expensive and they charge $95.00 per pound and I was given 6 lbs.So I set out to find a small business that could have done the job ...still looking but I went to refrigerant depot and saw they sell the same R-22 10 lb canister for $240.00 ($24.00 per pound). Charging $95.00 is just highway robbery.A very expensive lesson learned here. Since I didnt want to do any searches and wanted to support a local business, I paid dearly for it. I will no longer be using this company as they seriously overcharge in service. As a result of this experience, I will not enter into the bi-monthly contract to service any of my equipments anymore.Supposedly my coolers should work now. Ill monitor over the weekend. If it doesnt, Ill be on the phone first thing on Monday.For anyone thinking of using this company, MAKE SURE TO ASK FOR A QUOTE BEFORE YOU EVEN ATTEMPT TO HAVE SERVICE PERFORMED.

Great experience with this company. Reliable and professional.

Worst company Ive ever had the displeasure of dealing with. They overcharge on the time that was spent at the location, and you dont find that out until they send you an invoice in the mail; at this point, the company becomes unable to be contacted. The receptionist is unable to help with any billing issues, for that the general manager is needed. While, weve had to contact this company on multiple occasions, the general manager is always unreachable. This company is literally scamming people by adding extra time into their labor costs.This brings me to to the second issue, they allow the serviceman that had come to help to not properly check what the issues are. They let them guess that the issue is fixed and leave. They gave us a $500 bill overcharged the time spent with the issue still persistent with our freezer; at this point we had to get another overcharged time spent, and another $500 bill. Since the invoices are sent via mail, we didnt even receive the first overcharge until after we had to have another serviceman come out. Resulting in two overpriced bills coming at the same time. This company is scamming people of their money, and become completely un-contactable for resolutions as soon as they send out their invoice for you to pay.

These guys do awesome work!! Very professional!!

Fast service very knowledgeable love this company

Always easy to work with, fair pricing and great communication!!!!

!!!BEWARE!!! Due to a Quickbooks bug, we paid these people twice on the same day, for the same work. I dont know why they would even cash both checks. We have been trying to get a refund for months. We just get the run around every day when we call them, and the owner refuses to return my calls. I am now forced to waste my time in small claims court to get my money back. They have owed me over $2,000 for months!!!Thanks for the reply! My frustration could have been avoided by simply communicating with me, instead of blowing me off every time that I called the office....

I called them to fix a refrigeration issue and the first time they came they did not fix it, despite me following the instructions given to me. The second time they came yet again they did not fix the issue. After recieveing the bill I called them.to discuss the fact that the refrigerator was still not fixed. The lady I spoke to informed me that they would charge me just for the first visit as they did not actually fix the problem. So when I received a letter to pay the entire amount I was very confused so I called and spoke to the manager to clear up the issue. Instead of helping me to clear up issue, he repeatedly call me a liar, claimed I did not speak to any woman in his office, and even went so far as to threaten me. This business is unprofessional, incompetent, and extremely poor run. If I could give it no stars I would.

They are unprofessional, rude, poorly managed, and just all around the worst company Ive ever worked with. All they care about is getting paid and not customer satisfaction. I would recommend going ANYWHERE else.

Great company!!

Fantastic people