Jorge was great. Kind, open and worked to find us the best possible deal. I went in to get my phone updated and walked out with all three of our family members updated at a great price. Thanks. Glad youve reopened.

Incredibly nice, very patient and worked overtime to get my brother an upgrade even though his phone was broken. The man we worked with, Jorge was very nice. This was one of the best experience I’ve ever had anywhere!

Flat out lied to about new phone purchase. Jamar helped us over 2 years ago and was great getting our whole family new phones. Came back to upgrade, and was told there wouldn’t be any extra cost to upgrade. After the phones ship in sales guy was tacking on 600-700 extra dollars for “setup and taxes.” Huge waste of my families time.

Jorge was absolutely fantastic. I had a problem with a broken phone while looking for an upgrade and the guy totally hooked me up. Saved my dad a ton of money. Thanks bro!

Hands down best Verizon Store! Customer Service was top notch! Jorge was extremely helpful, patient, and thorough! After 11 years with Verizon, we have found our go to store!

Thanks to Jorge who facilitated the activation of the new Google pixel 6 phone. Great service and the phone is amazing.

I purchased a device online for in store pickup on the same day. They never filled the order. Never notified me. It took 4 days and a cumulative 4 hours on hold with their customer care line to get the order canceled and shipped to my house. They never picked up their phone the 5 times I called on Thursday. Go to literally any other verizon store.

After numerous problems at the Lone Tree Verizon store, I decided to try GoWireless after reading all the positive reviews. Best decision ever! Damian was beyond helpful and extremely personable. Entire process of upgrading a phone and transferring all data, was incredibly easy thanks again the amazing customer service provided by Damian. I will no doubt to business here again! Thank you again for a headache free experience!

After going round and round with Verizon customer service, I called this store in a last ditch effort before cancelling my Verizon acct. Luckily Marcus answered my call & was able to quickly & easily resolve what 5 calls to Verizon customer service could not resolve. If you need excellent customer service this store is what you are looking for. Be sure to ask for Marcus, you won’t be disappointed!

Great company so it sounds. I was an existing Verizon customer that bought a JetPack (mobile hotspot) at their Highlands Ranch location and had to decipher my bill to figure out they auto added Insurance (12.00 a month), financing (told me I paid out of pocket) and the Verizon rep validated their mis-guided actions, you can do better guys.

Just a quick note to let everyone know how grateful I am for the help Savon provided me today. I am an older person, and THOROUGHLY ignorant when it comes to matters of ANYTHING technical. He was the perfect person to help me with the many problems I was having—verification problems, being locked out of the phone, just to mention two. He also guided me on which new phone to buy (since I lost mine last month), set it up for me, and explained how to use it. He was not only patient, but truly gracious during the 1 1/2 hours he spent with us. All while helping other customers. Thank you Savon

Manny was awesome! I quit going to this location due to past experience with the Associates. This was the only store open in this location tonight, glad too once I experienced Mannys excellent customer service! Thank you Manny, great job!!!

I want to share my experience regarding the Verizon Wireless Authorized Retailer located at 9567 So. University Boulevard, Unit C-4 in Highlands Ranch. This location/store is awesome. Every time I have gone there for the past four or so years, I have always had a positive experience. I have been greeted by friendly, courteous and helpful personnel. My last experience was as of June 30, July 2 and July 11. All three times I was assisted by Andrew, who also sought assistance from Jamar and Bronson. They could not have been more helpful. They were knowledgeable, helpful and went above and beyond the call of duty. I really appreciated their help, particularly Andrew and I highly recommend this location and its staff. To this date, I have not been disappointed and the staff worked very hard to resolve my phone problems. Very satisfied customer. Thank you guys.

Jamar was so helpful! As soon as I walked in he had a smile and helped me figure out what a 30 min call to customer service and another Verizon store could not! I was about done with Verizon but now that I met him this will be my new store I do everything at. While I was in the store a friend of mine stopped in for something else and she said that she will only come here to work with him too. So glad I took the chance to pop in. Thanks Jemar!

Customer service was very good. However, sold me a bunch of stuff I didnt need and then didnt tell me I cant pay my phones off early because it then eliminates the buy one get one deal. Did their job, though, and pulled one over on me. Shouldve paid more attention. Well played. Got our next upgrade directly through the Verizon web site.

So happy with the customer service I received from Manny so helpful! He really helped me out with my upgrade and helped walk through step by step what he was doing! I really am not good with phones but he made it so easy! Definitely will be back because of Manny!

I never leave reviews but I just had the best customer service experience at the Verizon store in Highlands Ranch on University. I needed an upgrade and was served by Jemar. He was incredibly patient, especially with some indecisiveness on my part. He took a great deal of time to explain all of the options, show me how to work my new phone and saved us a significant amount of money per month in the process. Highly recommend going to the store and especially getting help from Jemar. He is excellent!

I have been a Verizon client for over 12+- years. I always by the latest IPhone. We have currently 1 IPhone X, and 2 brand new IPhone 11’s. The last 2 IPhones we bought at this store. Both times with different sales people we had many issues. This last one just a couple of months ago has been a really bad experience. First of all, they offered us promotions that were already expired. When I escalated it to the manager he apologized and basically told me his salesperson was new and was not up to date on the promotions. However, he did not do anything about it. I still bought the IPhone at the store. When we were buying the IPhone. My wife specifically asked about the the activation fee $40. Manny the salesperson told me he will take care of the fee because we have been customers for many years. He even said in front of my wife and daughter “if the fee shows up you can come here and I will remove the fee”. Same day the salesperson sold us some additional accessories. He promised some credits / promotions. Once we were signing the final bill a credit for $20 was not there as promised. I had to ask the manager about it and he denied everything about the credit and without any apology and in a bad manner gave me $20 cash.When my bill arrived the $40 activation fee was there. I called the store and after being on hold for close to 45 minutes without and answer the corporate office picked up. I spoke with Carmen at VZN corporate x100011 at 10:25am 6/22/20. She told me that salespeople should not be offering those credits and that the store needed to fix it. She sent a message to the District manager Nata and to the store manager Thomas asking them to call me back. Nobody did! I called again in the afternoon and gave up after being on hold more than 1 hour. I decided to go to the store inn person. When I arrived Manny was there. He completely denied everything and he said he did not promise to take care of the credit. He called his manager on the other line Thomas. The manager on speaker phone very unprofessional denied the whole thing. He said he listened to the whole conversation the day my wife, daughter and I bought the iPhone with manny! That’s not accurate as he was taking care of customers the whole tome on the other side of the store. On top of that they all wear masks! Hard to understand! He kept raising his voice and toldme he received the email from corporate and read it (he did not call me). He also told me to leave the store and never come back or he will call the Sheriff’s office ! I was just trying to fix the issue. He also in-front of my daughter told me to get the f... out of the store. I left I told him I will file a complaint. He said to file all the complaints I want. I have spend there thousands of dollars over the years. I have a prefect credit score. I always pay off my iPhones early. I don’t need $40! But it’s the principal thing when someone promises something and then they denied it and make you feel that you are doing something wrong! The worst experience in the store. Bad customer service, they hardly ver answer the phone, the salespersons are not trained properly and they will promise things they can’t do. Then they will denied it. We had also issues with our screen protectors we bought. Manny told us he will call when the new screens were in to replace it. He never did! Also the screen protector that they installed on my daughters iPhone had bobbles 2x!I shocked on how they treat loyal customers. I will be calling the corporate office at Verizon and file a complaint. I will also see if the district manager will call me back.

Derek worked with me and I can honestly say I have not worked with someone so personable. He helped me with all the questions I had and went above and beyond to accommodate me in the best way possible. While I came to the Verizon store dreading the process of getting a new phone, Derek actually made it an enjoyable experience. I will highly recommend any Verizon users to go out of their way to find Derek to help them because he makes it literally painless. Outstanding customer service overall.

I walked in right after opening. There was a couple ahead of me looking to switch their service. I stood quietly waiting my turn. After 15 minutes, the sales man and the couple started talking about online games and where their friends live around the world. After another 10 minutes I was about to walk out when another salesman arrived. He helped me immediately. He was very helpful and kind. The staff in this store can be very good and very bad. You just never know. It is under new management so hopefully things will continue to improve.

Josh was phenomenal with my phone upgrade! He was very knowledgeable, kind, and attentive. I would highly recommend him and the Verizon store!

Andrew, their store manager, was absolutely amazing. Patient, kind, and knowledgeable. He was able to solve issues that weve been dealing with for the last year. Thank you so much!

This location is the best! If you need ANYTHING go see Jemar. He’s extremely knowledgeable and helpful

UPS delivered by phone at 7:45 p.m. It was supposed to be delivered between 10:30-12:30. This is a business phone and very important in my communications with my office and clients. I walked into the store at 7:56 p.m. and was greeted by a very friendly sales person. I explained my situation that I suspended my phone line due to my phone being stolen and could he help me get my phone set back up. I did not get his name but he was very understanding and had awesome customer service. It shows there are still great customer service people. The store was closing at 8:00 p.m. and he stayed to address my issue. Thank you!

I have to start by saying my father and I have been Verizon customers for just at or over 14 years, and normally we have pretty decent experience. There are some stores that obviously are under staffed and not trained very well, but the store on University is normally my go to spot. The staff there is very good.So why two stars then?Im a college student. I have two jobs. And one phone, its in perfect condition. Never been dropped or banged. It still has the factory wrap on it and my two year renewal is mid Jan (remember that).So i have my 40hr a week job then my 20hr a week kitchen job. And for those who have not worked in a kitchen before the first thing anyone wants to do when they get home is wash their clothes and jump in the shower. Which is precisely what I did, with my phone in the pocket. Yeah it happens, but not to me before. After a 12+ hr work day (9am-2am 1hr lunch) Id say its an acceptable mistake.My dad called the *661 number on Dec,7th,and spoke to a woman who told him that yes, our two year agreement was eligible for renewal mid Jan but we could renew a month early. Which brings us to today, after counting down the days and picking out my new phone online (granted not one of the free with renewal phones but one of the ones that is still going to cost me $200), I go to my favorite Verizon store to have my bubble burst.Apparently, the information given to my father was incorrect. The gentlemen in the store said that while that may have the been the policy years ago it not longer holds true. The store manager with whom I was speaking said that we were eligible for 2year renewal one week before or the Edge Program (where the consumer pays the full retail value of the phone over monthly payments- Which I Do Not Want) one month before, which he believed what the phone representative meant. I said thank you and left. Went to my car, and using my fathers phone called *661 and this time spoke to a woman who said That is the policy and there are no exceptions.After 14 years, one mistake and no exceptions. Im more than a little disappointed.

]I want to thank you, Becca Seib, so very much for your help with downloading my pictures. Not only are you patient and kind but you made me feel like I wasnt an idiot. You deserve to be considered employee of the year. You represented Verizon in the best possible light. Specifically, you worked with me at the site and then for an hour of your own time. Thank you. I hope this amounts to a letter of accommodation in your work file. You are the best! Thank you, again.

Great store! We bought 2 new IPhone 7s from Justin. He is AWESOME! Justin setup both of our phones and was very attentive to our needs. He is very personable and goes out of his way to provide that extra touch of fantastic customer service. Justin is very dedicated to the store and to his customers.

Fantastic customer service from my Verizon rep Manny! He was awesome and helped me out with everything in a quick and timely manner! Guy has amazing customer service!

Im not sure why people would give this staff only two stars. Like any other store, Verizon is the one that sets the rules and regulations. this store has to follow them..the staff here is awesome. They are very helpful and know there product. If youre going to buy a phone, this is the place to go . if there were 10 stars available, thats what I would give

Josh, Jemar and Manny were unbelievablyhelpful in solving our problems. Plus they were very patient as we are not techies.Wish we lived here, as we are visiting from East Lansing, MI.This store is the best.John

Andrew was fantastic! We were there after we broke a phone screen and he was very knowledgeable on all of the options we could go with. He helped us even put on a “liquid” screen to help get rid of the glass pieces and smooth out the phone so we don’t risk getting glass in our fingers or face. I highly recommend seeing Andrew at this location!

Derek and his staff are EXTREMELY helpful and knowledgeable! Derek is always very helpful and took the time to help me set up my phone and explain it to me. I would not go anywhere else and will ALWAYS recommend this as my go to store. Best service!

Stopped by to get help setting up a new phone and was lucky enough to work with Jemar. He was extremely helpful. Thanks to his knowledge and professionalism I will be visiting this location for all my phone and Verizon service needs going forward.

Marcus was very helpful and attentive.

Very friendly was immediately recognized by staff in the store. Had issue with an HTC phone. all three members approached me within a few minutes of waiting. Derek was asked to see if he could resolve the problem. They recommended I go to on of their corporate stores a few minutes away on S University. They printed directions, I got the store. Nick in the 6997 S University location was able to resolve my issue with the phone. Thanks guys for your professionalism!!!

Derek and Tony from the Highlands Ranch Colorado store are amazing!! These two are extremely knowledgeable, very helpful, and extremely patient. Every time Ive visited this store, Derek and Tony have been able to resolve our phone issues. Thank you so much for all of your help!

I have been extremely happy with this store for many years. The last time I made a purchase of a Gpad and a LG phone I was completely screwed out of a 300 rebate. It has been 7 months and 1 week and I feel like I have been completely blown off. I waited this long to write this review hoping for some resolve and have received none. What happened to customer service and doing what a company says they will do to ensure the customer is completely satisfied with their purchase? I guess those days are long gone. I want what Verizon promised me a 300 dollar rebate and I am sure others would feel the same. Step up Verizon I should not have to babysit you about a rebate do the right thing!

The representatives here are the some of the best in the district. I really enjoyed working with Anthony as he not only knew his products well and gave relevant suggestions but also has an expert way of explaining things on all levels of comprehension.This is not just a commonality with Anthonys service, but I have had good experiences with the other workers as well.

Jemar, the store manager, was so helpful in helping set up my mother’ new Apple Watch. We had gone to another Verizon store and had gotten a tone of run around without any results or help—they kept trying to up sell a different phone and watch—Jemar was able to set us up and was extremely helpful—we will always come back to Jemar.

These guys REALLY know how to run a wireless store! I have worked sales, promotions, and customer service for both Verizon and T-Mobile, and let me tell ya- everyone that I have come into contact with at this store has been paramount on all those accounts. My personal favorite is Tony, I worked with him the most and he is extremely knowledgeable and maintains a great upbeat professional demeanor. Though I havent had as much experience with the others that work there, it was my impression that they are of an equivalent caliber.

I just wanted to express my gratitude to Justin and his team at this store. He is always so pleasent to work with and even makes appointments so that we never have to wait. Good customer service is hard to come by but Justin is GREAT Customer Service. We purchased our 5 phones from him and he made us a deal we couldnt pass up including screen protectors for the life of our iPhone 7s. -Diane Hagen & Family

I want to stop by and say thank you to Justin. He had helped us above and beyond with our accounts. He is very professional, genuine and he continues to give the best to us. We several issues with accounts, bill wasnt accurate for 6 months. Everyone in the store dropped the ball but Justin. He went above and beyond and made it painless. We almost left Verizon and go back to TMobile. But Justin retained our relationship. I work with many employees in corporate America. I am hopeful that Verizon will take Justin and placed him in a good development program so he will continue to excel and manage his own store someday. It is not easy to find reliable and great hardworking people and continue to give their best.

Just wanted to let Verizon know what a great employee you have at the highlands ranch store. His name is Alex and is always so helpful to my husband and myself. He is so knowledgeable and always there to help us out. He is the reason we continue to stay with Verizone. Thank you Alex for always taking care of us !!! Your the best Loretta & Jerry Davis

Never dreamed that upgrading phone and tablet could be so painless, easy, even FUN! Derek M., store manager, remained genuinely courteous, patient, informative, spontaneously offering ways to save Money! His leadership directly influenced the other employees who adopted his generous attitude. I highly recommend that you save time and leave with a smile...come here first!

Great experience!!Josh is a wonderful and knowledgeable staffMember!!Would recommend this store to anyone!!

JEMAR was truly excellent today I have been trying for 2 and a 1/2 weeks to get Disney plus.in 3 minutes he figured out how ti enroll. Did not make me feel stupid.adviisedmeon passwords. Too.

I cannot begin to what a joy it is to do business with Verizon in Highlands Ranch. Derek and Justin, as well as, their entire team are awesome! They go above and beyond. They go out of their way to make sure you are completely satisfied. I cannot say enough good things about this location.

This place used to be great when Derek was the manager. I have been dealing with billing issues with them since February 2017. They have been through 2 managers since then. Verizon cant help me with my bill without GoWireless making the changes. Ive been this stores customer for the last 5 years and last 3 phones. That is all over now.

Kamil was awesome. I can’t wait to get our new phones. He helped us choose what was a best fit for us and was very honest. If I go in I will only ask for him.

Jemar was EXTREMELY helpful and knowledgeable. Got me in and out with a new phone and I will always come back to this location for his service!

This store far exceeded my expectations and the store manager Jemar went out of his way to help me manage my account, get me new a new device and transfer pictures from an old phone. He is super knowledgeable and friendly. I highly recommend coming to this Verizon store!!

Jemar was highly knowledgeable and very informative on his products and services. I came into the store not really knowing what I needed or wanted but he showed me what Verizon has to offer in a nice and polite way. I’m happy I came here and I’m happy Verizon hires employees like Jemar!

Ask for Alex. He is incredibly knowledgeable and friendly. He makes the experience seamless and painless. For real, the dude is a pro and handles everything for you so you have zero worries and walk out happy and satisfied. Completely recommend this store and Alex.

I went in to upgrade my Galaxy S6 to the Google Pixel. However I decided to go with the Galaxy s7 edge instead and couldnt be happier with the service I was given. Manny and Nikki were very knowledgeable with the product and answered all of my questions as we waited for my phone to be ready.I will be buying all of my phone accessories from this store from now on! Thank you!

I havent upgraded my phone in years. I worked with Alex, he gave me great service and was very patient in answering my questions and getting my phone set up. I would highly recommend this store and Alex.

This is a great Verizon store. Jemar was excellent and answered all questions. He juggled two different customers and was great and courteous the whole time

They have the best customer service ever... very clean. .. Derrick the manager is so helpful, always helps and answers my question. Great store with great staff members

Justin at this location is a great person to work with. He always has our best interest in mind and we always walk out happy. If you are ever in need of anything Verizon or Dish he is your guy! We are saving over $100 a month by switching to Dish and ditching Xfinity!

Only 2 people working, when the manager got done with his customers, he asked me what can I do for you. I asked him to pull me the LG 7QThin because I wanted to up upgrade. He went in the back for 5 minutes then came out and said you are going to have to wait another 45 minutes because he was working with another customer. What customer? The only one in the store was being helped by another employee. He said when you come back tomorrow he would help me Ohhh no he wont. TERRIBLE Customer Service. Also terrible customer service over the phone with other stores. I was told by other stores they didnt have the phone I wanted to order it myself off the web site This was before I found out that the store I went to who had it. Anyway, had problems with the web site and no one to call and no response from the email I sent . I figured if I needed help in the future with a phone problem that it would be hell getting it looked at.After 35 years with Verizon, it went down hill I just signed up with Sprint I now have more for less and the LG phone will be delivered Thursday 6/7 What a shame my partnership with Verizon had to end this way Im sure others will experience what I did. I hope they do what I did to prove even major companies cant get away with terrible anymore.. I invite corporate management to find out before their bottom line really does hurt them....

We REALLY love that there is a new location, not yet on the computer for the New VERIZON next to McDonalds on Broadway and Highlands Ranch Parkway, in Highlands Ranch. Great service, Bill helped us out today. I highly recommend you give them a chance if youre in need of a new phone or help with your current phone to give them a try.

The staff is very informative and helpful! Kamil is my go to guy for how honest and peticular he is in helping you get exactly what suits your personal needs

Jemar M is the best sales associate I’ve worked with in the passed 10 years, he listens to what we wanted to get done and he even suggested a few things that my family really needed . I highly recommend you go to this location and ask for jemar he’s the manager .

Truly awful customer service at this store. I ordered my new phone and service through another store, but this location is closer to my office. I went in to have them activate the phone and transfer my contacts. I was third in line to be assisted and was browsing patiently when the manager looked over at me and asked what do you need. I quickly explained and his first words were for me to go home and do it myself. I had all the instructions I needed. When I tried to explain I had found the process somewhat confusing, he immediately said he would charge me $20. I know this man is not indicative of Verizon as a whole, but its a lousy taste in my mouth as I begin my service with them.

I want to say that Derek & Jaron are awesome to work with. I have been coming here for a couple of years now and I wouldnt go anywhere else even though I have a nephew in law who works for the company! Truly an enjoyable experience ☺

Amazing store, helpful but not pushy sales folks. Reviewing from my new phone now.

Walked into this store and was greeted by Anthony, who was incredibly welcoming and very helpful. He was very knowledgable about not only iPhones but all other phones and technology as well. He was able to help me no problem to change all my information from one iPhone to the other. I initially went to one in castle rock and they were extremely rude and not helpful at all. Im glad I came to this one and was provided such great service from Anthony.

I do not recomend this location they, charge more than the normal verizon stores., They will promise you what you want to hear then change everything once your ready to pay. Camille has no idea what promotions they are running and Jafar? the store manager made us very upset and will never be going back to this location.

Came in looking to get a phone. Worked with Tony and I have to say I am impressed. Professional, excellent service and a speedy turnaround. Recommended!

Wow. Amazing service. Driving 45 minutes to this store just for the positive attitude, help and suggestions!! Thank you so much for your help.

Love this store! Kamil is the absolute MAN! He helped me discuss my options about lowering my monthly payment by switching over to verizon from my current Sprint coverage! Thanks to him, once my contract is up I wholeheartedly intend to switch to Verizon. Thanks so much to Kamil and the staff who are doing an outstanding job! Best customer service ever!!

This is my go to store! I love the guys that work here. Doanvin and his staff are very friendly and knowledgeable! Would recommend to anyone!

Alex was terrific. Im technology challenged and he walked me thru everything about my new Note 5. Wish I could take him home with me. Thanks again, Alex.

While visiting friends in Littleton recently, my phone died and I had to make a purchase far away from my home in Wisconsin. I did some research and seen that there were pretty good reviews for this store. Im here to say that I was not disappointed. Jemar hooked me up with great service and great advice on new equipment. He also helped me out with a new tablet (free w/ 2 year contract) to replace the POS my wife had been sold at another Verizon store. Jemar really knew the equipment and how to provide an excellent experience! Thank you for the exceptional service!!!

Went in after my phone started freaking out and Tony and Derek helped me get set up with a brand new s5! They were patient, kind, and even transferred my stuff while I was at the gym so I wouldnt have to miss my class! Great store, clean, and wonderful service!

Great service. This has become my go to Verizon even though another is closer. Derek always provides the best customer service.

Great customer service. Went above and beyond will be coming back.

Excellent customer services. Ask for Jemar and he will hook you up!

Jordan R. He is an awesome person. He really help us in all of the questions that we have. The best store to go to :)

Awesome experience. Jordan and Derek were extremely helpful and professional. Excellent customer service!!!!

Not only did Derek provide excellent customer service, but he made a very stressful process fun. I also witnessed him assisting a more challenging customer and he was very patient and this customer left fully satisfied with a smile on his face. 😊

Derek was wonderful! I have never had such thorough explanations. I will definitely bring my business back here!

Tony Miskolci helped me tremendously. I came in with a charger issue and walked out with not only a wireless charger and a new tablet with amazing keyboard. He made sure everything was set up and working perfectly.and he made sure the car mount was set up correctly so it wouldnt cause me grief.

Donavin, is,the best salesman I ever dealt with. I got all my toys and he got it hooked up. He has an incredible smile and I even recommend my grandma hangs out with him. We listened to music and jammed out and I wouldnt go anywhwre else!! Highly recommended!

Why dont you have more than one employee working on Sunday? Andrew did the best he could, but the store was full of people and he was the only person there.

Great service. Took the time to install my apps and transfer my stuff. Recommended store!

Andrew Castro needs to go back to school and learn what customer service is. Terrible

Great store, the employees are always very courteous and helpful going above and beyond.

Fantastic employees that really know their stuff. All of them are very patient and helpful, highly recommend.

Anthony was very helpful and fun to work with while he was setting up phones he tactfully responsed to the plethora of questions my 9 year old fired at him. Great experience!

I went to the store because they are always so nice and helpful I dont live close to the store but I make the extra trip just because of their service that they guess what

I was already having a horrible day....when my kids killed my phone! Ahhhhh! But then Andrew Castro, Kamil Wolanski, and Jemar Mitchell not only fixed my phone, they helped me get 3 new devices for those crazy kids, and left me with a huge smile. Those 3 are made for customer service!!! I will definitely be back!! Thank you guys so much!!!!!

I only write reviews if what I experienced was really good or really bad. Unfortunately Im writing this one because my experience has been REALLY BAD. We went in looking to switch from T-Mobile BACK TO Verizon and so far Id rather have T-Mobiles horrible service over Verizons horrible CUSTOMER service any day. Donovin was a nice guy but has done nothing but create problems. He didnt tell me that Id have to get a new phone after switching from T-Mobile so we went through the whole process and the next day, Verizon called me and said my phone would take about four hours to activate. That was okay, until another four days went by (as Im writing this) and I still dont have a phone. In other words, because of Donavins lack of knowledge, Im being forced to buy a brand new phone. I went back into this Go Wireless store yesterday (three days after the initial visit) and it turns out that Donavin was a no-call no-show two days in a row (and yes, this is according to his fellow co-workers). Two days after my initial visit, I was told to come in the next day (next day meaning three days after the initial visit) and talk to the fill-in District Manager who wasnt even there. So now, Im adding an extra day that I dont have a phone. I was told by the employees in the store, Youre just going to have to wait for the District Manager to call you. Hes a busy guy so we dont know when thatll be. Sorry. To add insult to injury, we specifically told Donavin that we wanted the unlimited plan. He signed us up for the 2GB plan and still charged us for the unlimited one. We were notified three days after visiting that our data was almost gone. THREE DAYS. Keep in mind that Donavin is the MANAGER. Arent managers supposed to know simple things like not being able to use the same phone from one carrier to the next? Gotta love corporate America. Sorry, I cant do that. Im going to need to talk to someone. That someone clearly doesnt care enough to help us out. Whoever runs this place, please, LEARN HOW TO RUN IT. Or, just hire some people that are capable of doing their jobs and doing them right. You guys have ONE JOB TO DO: Make sure people have working phones. Its really not that hard.P.S. - Still waiting on your District Manager to call.Update: Donavin was fired shortly after my experience. Hopefully for all of you reading this, you’ll get luckier than I did. My advice: drive by this place and don’t go any further than looking through the windows.

They helped where Verizon customer service wouldn’t or couldn’t. Very professional.*Two years later*My expectations have been met and exceeded time after time.-Thank you, Andrew C.

Great place. They set up for a great price! Worked with Tony.

Great experience upgrading multiple phones. Jordan was extremely helpful explaining phone differences .

Best place to buy a cellphone

Custom service in this store varies. I bought a Samsung note 5 at this store last September. I went to the store because the phone was hot and battery drains quick. I am grateful I was helped that time although I waited for my turn for at least half hour. Yesterday, I went to that sore again because, beside from the continuous issues of hot temperature and quick battery drain, my phone stops doing fast charge. A staff had a brief look at my charge and told me one chip in the charger is missing. He brought me a new charger and told me it is $24.00. When I asked for warrant since I only had the phone for 4 months, he told me to open the Samsung website and call for custom service myself. I did as being told, and Samsung finally agreed to have a look at the phone( after >2 hours of explaining everything and wait for response). I called the store back to see if I can have a replace phone or just temporarily close my line during the repair phase, I was told to call Verizon custom service for this. I did again as being told, spending another hour to repeat everything, not yet done and still wait for response. Only if he could have been kind enough telling me to call the Verizon custom cervices to start with! With such a hard process to let people believe that the phone need to be checked, my feeling with Verizon and Samsung is, once you paid for the phone, you are on your own.

Very good experience with Alex kruger and David Conti. Would recommend both technicians.

Wonderful customer service. Derek knows his stuff.

Derek knows his product completly=very dependabe and an outstanding individual!!