What’s going on with the CVS in hillside being disrespectful to their customers I went to pick up my daughters medicine and it wasn’t ready (even though left the prescription at 3pm and was told it would be ready in 2 hours) I was asked to wait 20min while I was waiting one of the pharmacist yelled at a lady in the drive up window being very rude and nasty. After the 20 min was up I went to ask for the medicine and the pharmacist told the cashier well she needs to wait longer because it’s not ready she told me I had a lot of people ahead of me waiting i asked if they can transfer the prescription to the CVS in union they told me no I called the union store and they said I could but that in their system it said the prescription was ready in Hillside I just had to ask for it the pharmacist in Hillside told me no its not ready and that I had to wait until she was done with the 20 customer that were before me. Both of those employees were very rude and nasty.

Today, I went in for 5 seconds today and only asked if there was an ups drop off location. BEFORE I even finished my sentence a small woman worker that was stocking a front shelf by the cash register cut me off and told me I have to leave, they dont assist in packaging anything and wont assist if package isnt closed and said something that you NEVER say inretail GO SOMEWHERE. Never felt so offended. I know its just 1 store but Im never going back to this location and praying they tighten up their HR because they hired HORRIBLE customer friendly workers.

I really dont understand how this CVS pharmacy in Hillside, is still open.🤔 Drive tru is always a problem with getting prescription correct. They close the drive tru and 3 individuals (1 being the pharmacist) behind the pharmacy counter and there is still a line. Obviously they dont know what they are doing. I suggest hiring new staff in that department or just close down. I have complained to corporate because they refused to refill a prescription that was due for a refill. Conclusions waiting lines at drive tru or inside are still ridiculously long and it takes them forever to do anything. When you call them they never pick up the phone. Even my insurance company had the same issue.

They need to close this CVS, in Hillside, NJ I call and was put on hold for about two hours, I want to transfer my medication to Rite Aid, CVS had them hold for a hour Rite Aid told me they could not wait on hold that long for me to get in touch with my doctor. I look there are a lot of complaints about this CVS.

I called up there to see if a item I was looking for was in the store before I went there for no reason I was put on hold someone answered and hung up the phone. I called a second time and said it’s rude that I’m calling sin because you guys are hanging up the phone.I was put on hold again and got hung up on again .

Was there a few days ago, needed to ship a package and kept the package on the table to go purchase some gloves, coming back, they wanted me to go back to the queue which didn’t make no sense, however; I went back to the queue and was having a discussion with the front desk and the manager, the dark skinned lady was rude and very unprofessional. I was telling her that wasn’t the right thing to do, she told the front desk to stop shipping my orders and said she was going to call the cops on me for pointing out her flaws, I was in a haste to ship those package and had to leave, I wish I had much time, I really wanted to see the cops so I can deal with her. Please do not come to the store, I gave up on them and wanted to make sure I told everyone on here how that store operates.

I recently broke my ankle and had surgery, my sister drove me to the pharmacy upon discharge from the hospital. The window service was not helpful at all and they claimed they were reaching out to my insurance company because they wouldn’t put the prescription through. I called the insurance company and they said no one called them to ask why the prescription was denied. If someone from the staff had just called they would have told them it needed to be changed from a ten day request to a 7 day. No one cares anymore. Farewell CVS

Now this is specifically for the pharmacy, the store outside of the pharmacy isnt great either but I feel obligated to warn of the pharmacy because although they seem to think that getting the prescriptions to customers in a timely manner is optional, it is in fact, not. I think Id probably get my prescriptions faster and with more accuracy if I applied for pharmacy school and just went through the process of becoming a pharmacist myself. And it does not matter how much time you give them, if you wait for them to call and say the prescription is ready or show up when THEY tell you, it is never ready in 30 minutes, or an hour! I once waited 4 days for a prescription, I just kept going back and no one seemed to understand why I was there. But the best part, the absolute gem was me showing up to pick up two prescriptions and being told they only had one and asking ME what the prescription was supposed to be for. After I GAVE them the physical prescription pads, two hours prior. I havent gone to pharmacy school yet! Give me a second before I memorize all the names! I have given this pharmacy multiple chances and shant be using them anymore but just wanted to put this warning out so that my conscience is clear! Wish me luck at pharmacy school yall!

Pharmacy was very unprofessional. Our doctor was speaking to the pharmacist to figure out a lower costing medication for our patient and was trying to give the pharmacist alternatives. However, the pharmacist told the doctor she did not have enough time to check the costs of the medications. Our goal is to help the patient and wish the pharmacy would be more cooperative and would think they also have the same goal.

Cvs in hillside is absolutely horrible they pick up the phone and then hang up right in your face and when they pick up it’s a hour wait when you walk in it’s a even more if await they are all rude they need to do better as health care workers because many people have emergency and can’t wait for that long I’m reporting them because it’s outrageous how there system is

Rude staff overcharge prices of prescriptions on-site manager never available

Absolutely the worst pharmacy EVER. Everyone lacks professionalism from the Pharmacist on down. Night-shift and Day-shift, every damn body

If you wanna see rudeness just waste your time and go this location. The employees from top to bottom lack professionalism.

Just came back from this cvs, this young black lady was very rude 😂

From the staff to Muhammad the manager was very rude and unprofessional this cvs is horrible!!!

They are the worst!

Worst service and lack of professionalism! I went to pick medication that they had earlier sent a notification, after close to one hour on the drive through pick up point the lady who was serving told me that the medication was not ready and advised to come back after 1 hour. I was back in like 2 hours and went back to the drive through line for 40 minutes for the same lady to tell me that they did not have the medication in stock!

I come to this CVS often. I dont understand the comments as Im always treated well there. On more than one occasion, Kristen from the pharmacy has been extremely hands on and helpful.If theres any issue here...CVS corporate should hire more pharmacy techs as it is a very high volume pharmacy.

Went to take my 8 month old daughter for passport pictures and the manager Rasheed W. was very professional, showed much patience, and very nice. He made an effort assuring the picture met passport regulations for infants no matter how many attempts. I will recommend this CVS to anyone.

Great customer service and were very quick with my prescription the pharmacy staff was very professional and patient dispite me being aggravated impatient and kind of rude to them one of your employees even went out of her way to tell a joke to make me laugh a bit kristina i think her name was but definitely will be returning and will making this my primary store

Staff was nice wait time was quick I was in out of there in no time would recommend. Best cvs ever

Pharmacy line stays busy. Cant get through. Other CVS locations pick up right away.

Takes more than 1 hour to get prescriptions and the pharmacist has a terrible attitude!

The worst CVS Ive ever been to, everyone is rude . The pharmacy staff needs to get fired, their not friendly nor do they pay attention to the drive through. I really hate that this is the closest CVS to me ...Will have to start filling my prescriptions at Walgreens ...They are much nicer .

This the worst pharmacy I ever been to. Too many young girls there .There are very unprofessional.Not just one visit,not just two visit.I made it my last visit. Theyre very unprofessional.They need Mature,ppl that want to work in there.

Aja, the person at cvs pharmacy, gave me and my boyfriend attitude and she is rude. Not worth going there

Unprofessional all around

Worst pharmacy unfriendly personal

I arrived to CVS Hillside with about 20 minutes to spare before their pharmacy dept. closed. There were about 2 people in line ahead of me, one being the individual that was being serviced. Fast forward ten more minutes and I am still waiting in line to be serviced, at 8:50pm the drop off window was shut down. I do not know if this standard practice however I feel if your hours are listed until a certain time you should remain working until that time.I’ve worked in retail before so I already know this means you are not going to get the world’s greatest service and should not have been surprised at what happened next. I get up to the window, give all my info, and am told my prescription is just about done and they would be back. I stand another ten minutes while they look for my prescription only to be advised it was on hold and they were not sure why. I was advised to call back in the morning for more information, I just called and was told the hold was due to needing updated insurance info and they could have taken that last night.I do understand working a long day and wanting to go home but that does not excuse the poor customer service CVS provided. Hopefully the next go round will be better.

I go to this cvs almost 3 times a week, its convenient. there is never enough cashiers to ring you out. the pharmacy for pick up is usually a line but great staff that is friendly just slow. sometimes the shelves are empty, price tags not correct . but i still end up going there because they are cheaper then any other cvs i have been too. parking can be a hassle if they are busy. but otherwise this store is okay.

Theyre open 9am now and not earlier like what youll see if you google their location

The is the worse pharmacy I know. The staff just changed over about the middle of the summer and since then this pharmacy has gone down hill all the way. The staff is unkept rude and very unprofessional. There are 5 or more working in pharmacy and one will be at cashier to serve customers when the line has ten plus people on it. The last time I was there I was on line for 35 minutes before I was served. I am in the process of getting my meds mailed to me from CAREMARK. The manager of this pharmacy in Hillside needs to be replaced immediately as he/she has no managerial skills. Take my advice stay away from CVS Hillside.

This cvs is absolutely horrible as far as The pharmacy staff. I sat in the drive thru the only one there, the girl comes to the window after id been sitting ten minutes and tells me there crowded so give her a minute. 30 minutes past only forMe to park and go inside to a pharmacy counter with no one in line. They are incompetent very rude and there lack of customer service and people skills is repugnant. I would advise going to a different location,I have as of last week been going to Walgreens...Good Luck

Very friendly, quick service, wonderful staff especially an employee named Mr. Thomas!

This is the worst cvs ever so unprofessional pharmacist dont know what they are doing at all

Great service and price

Worse pharmacy they over charge and take too long for simple medicine don’t come here find another cvs

Toilet is “clogged”. Huge lines.

Always have my medicine available upon request.Thank youCVS

The store Was messy and un organized And the staff not Helpful at all at like there where to Busy to help With no one in the store.......

This pharmacy is terrible, they completely lost my prescription and told me I never dropped it off.

Sunday morning parking lot filthy in the store dirty shelves unorganized come onCVS step your game up

They kicked me and my cousin out because I tripped and fell and she asked if I was ok worst store ever😡🙄

Good for every time

Quick and friendly

Pharmacy is terrible

Rude and disrespectful

Very bad experience, I went to get the covid vaccine and they never asked me for ID. Then they called me to tell me that I had not taken the second dose and I did. thats a complete mess.