The 2 guys working here were full of info and knew all about the membership program. I was also able to get help finding the types of games I needed. Store is clean and stocked with the standard gaming stuff.

I was in this store for 10 minutes. Not once was I asked if I needed help. Two guys behind the counter were too busy chatting with each other about what they are going to do after work. I certainly wasnt invisible.

Staff very friendly and knowledgeable about the vintage games i was looking for.

Shystaw is the man !!!! Super helpful. Had a problem with one of my DLC games, we couldnt figure it out while on the phone and he went home and said he would try to figure it out and call me back later! Who does that!? Above and beyond the customer service Call of Duty!

Very helpful friendly employees clean and quiet low-stress shopping environment.

Great service, knowledgeable staff!

First of all they were late to open and thier computer crash at the hilo gamestop, so i could do a trade ins.

Always pretty nice.

Always knowledgable and friendly!

After waiting a long time to before being served I encountered extremely rude staff members with rudimentary product knowledge. The lady in the store had perticularly horrible personal skills. Poking her head out from under the desk to shoot snipey comments while I was dealing with younger gentlemen. When I returned to the store later the young guy was polite. But the attitude of the lady was more hostile. Turns out the product DID NOT do what they said it would like I had questioned the first time. I could go on. Im willing to wiggle on things but the attitude I experienced is the final straw with my dealings with game stop. Going out of business anyway and im not surprised. Feb 29 2019 8pm. Check your staff they suck.

No faith in this location. They know NOTHING! Asked for a first person survival game like 7 Days to Die. She looked at me and DARED to ask... whats a first person game? Like a one player game?I died inside. And asked to speak to the manager... she said I am the manager!I bought nothing from there since... cant even go inside that store anymore. Gamers beware!

The game shop is very good to have a lot of games second hand things that you can buy stuff with a reasonable price thats all I can say

Its Gamestop. What can I say except awesome business!

Great customer service. They were very knowledgeable.

The staff is very nice and they know a lot about the games. Pretty nice selection of games, too, both used and new.

Greatful for their service

Great service, get friendly, informative

What can you say, good staff. its a gamestop.. little pricey but has all new games.

Manager and staff very considerate and helpful. Customer service lvls over 9000

Even though theres another one very close, I still prefer this store. The employees are knowledgeable, friendly and very helpful. The other one, not so much. They seem to be more focused on just the sale, while Waiakea GS is customer-based.

When we went there my daf was thinking about getting me a nintendo switch but one of the workers convinced my dad to get the ps4 pro and i was so happy cause my other ps4 broke and my dad said that he would buy me the nintendo switch instead. They were rlly helpful.

I bought a used console for my kids and Isaac was extremely helpful in making sure I had everything I needed. He was enthusiastic, knowledgeable and genuinely interested in my needs as a customer, traits that you dont see a lot in retail.

The best place to buy video games and I wouldnt mind working there

Store was packed with people and very hot. Customer service was bad and I did not feel like a valued customer.

Today was Awesome ! Made $287.00.

Best Gamestop. Location is perfect, being so close to Target and Walmart and the food court. While the Mall store is in the mall, parking is easier to find at this location. While smaller than some other locations, this store excels in their customer service.All the employees are friendly and professional. Ive seem them handle customers of all kinds, from the happy person to the more difficult ones and they treated them all with professionalism, many times going out of their way to help them. My own experiences with them have also been exemplary. They know their stuff, and dont push things on you. They have to ask, but in no way do you ever feel like they are a used car salesman trying to sell you rustproofing.This store deserves your business. They have a well deserved Prestige badge which are reserved for the top Gamestop locations. Let them show you why.

The last remaining Gamestop in Hilo. They are in the shopping center that has Ross and walmart. Theyre next to supercuts and the food court. Friendly staff that listed to my input and learned a couple things about the product on hand. Afew of the workers, of the now closed location, had a hard time accepting when they were wrong and refused the knowledge provided to them from customers. Just my 2 cents.The staff at this location is on it and should be commended for their work. ⭐⭐⭐⭐⭐

The Staff was all about the Aloha Spirit and were really helpful especially the Manager she knows what she’s doing great atmosphere and great amount of products keep up the good work Gamestop in Hilo, one of the best GameStops over ever been in.

The workers were really helpful and gave me better knowledge of what I was buying and even showed me other products similar to what I was looking at at better prices

I just love going to this gamestop and plus they give me pretty good information on upcoming games :)

Great experience. Friendly staff.

They are always friendly and patient with us.

Been shopping at this location for some time now. Made my mind up and now would rather shop at walmart than here. When asked about a game store clerk gives off this vibe that their knowledge is more superior than mine is. And the game i ask about it is either that game is stupid or something along those lines. Brah these guys arr high maka maka. Never again. After 9 yrs only shopping at games stop. I am done

My sons favorite store, and I like it too.

Great selection . Fair customer service

Disappointed

Great staff lots of games

The crew helps out a lot

Workers are helpful, they answer any and all questions

Fun Store,fun stuff. Get your gear here.

NEVER GOING BACK!Went here to buy a controller and return old one, was scammed into buying a warranty for it and didnt realize until I was home, tried to refund it but they refused, but offered me a discount on a game instead

Great staff and wide selection of products

Very helpful amazing service

Other than release day the lines are mostly non-existent

Great customer service

This place has it all