I tried to arrange payment for a toll, but the website was down. So I called the number on the notice to make a payment for a toll. After following prompts on the automated service, the system would not allow me to make a payment. It transferred me to a customer service representative who after listening to all I had done to make a payment, said we dont take payments over the phone. She held the phone for a few more seconds as I was asking her how I could make a payment for the toll. She didnt bother to answer. She just hung up on me. RUDE PEOPLE!

Inexplicably they closed the building once they stopped the tolls and were collecting the passed .Good service always.

The customer service was very knowledgeable about why I’d called and my issue was resolved.

Returned my Palmetto Passes today and it was well organized and efficient

Screamers...dropping change in ground so you dont get it... they grab your hand with a dirty glove during covid!!!!! -overcharging by ptetending not to have orrefusing to give changewth?

I only had a 20 dollar bill they will only take ones got attitude even though she had plenty of change in her hand at the booth.

Always wonderful reaction when I speak with them.VERY VERY HELPFUL.

I called because I am having trouble online as my violation number says it’s invalid when I try to pay it. I work Monday- Friday 7:30 to 5:30 and left work early, talked to an associate and said my ETA on my gps was 4:58 and I got there at 4:57 to the doors locked. The inconvenience I have trying to get ahold of someone for them to finally answer the phones, and lock the doors early on me. Stay opened until your said to be closed, means don’t lock your doors til 5. UNACCEPTABLE

Every time Ive had to call these folks they are so nice and have always taken care of whatever Ive needed. Doesnt matter who you get, you definitely get that Southern hospitality. Good job, guys!

Waited a very long time for a table, although there were many free. service is bad, food is bad

The employee that we spoke with was extremely gracious and helpful. She did everything she could to ensure that, when we left their facility, we had all the information that we needed to renew our Palmetto Pass. We noticed that some of the clients in front of us were abrupt with her but she never allowed their behavior to taint her reaction to us.Once we reached her station, we were in and out in minutes. Just exercise a little courtesy and everything runs smoothly.

Rudest cust. service workers Ive ever dealt with.I got blindsided by the $10 admin fee that a few other reviewers have mentioned. I called the 888 number. The representatives tone became loud and condescending when I asked her about the fee. She then told me to send $1.25 in the mail. It seemed like a set up, and I would end up having to pay even more money in the long run. After some finesse I got the manager on the phone an hr later. She was just as rude. Her response was So, are you going to pay the $1.25 or not?.

Why would one pay three dollars every quarter for account maintenance when my credit card is assigned to the account.

I wouldnt have had to go there, but they LITERALLY never answer the phone. Nice ladies workin in there once I drove the 45 minutes to deal with my issue.

So easy to get a pass! Bring your registration and a credit card to set up your account.

Doesnt take card. They will wave you on saying youll get a bill in the mail, but what they fail to mention is every bill conveniently comes with a fee that is 400% of the cost to drive on the road. And IF they get your name wrong on the bill and you dont receive it, they tack on another fee for sending a second reminder. Unfortunately, this is the main road going into Hilton Head Island so to avoid it would mean extra time on the trip. If I could avoid ever doing business with them again I would.

It was easy to understand and sign up.

They were great. Very helpful

Employees were very friendly & helpful when I went in to get my Palmetto Pass.

They charge ridiculous fees ($10) if you dont have cash to get through the toll and outrageous late fees ($15), but I called and they waived the late fee for me. I will never go back to Hilton head without cash thats for sure!

So glad this place is shut down it was supposed to be shut down back in 2010 traffic flow is so much better now.

Nice people

I have not been here.

Well these people know how to treat their customers as they get high pay off our backs with the stupidest bridge toll ever. So 30 people have a job and we pay for it. What is wrong with this picture??

Always very nice courteous and willing to help.

ABSOLUTE RIP OFF!!!!!! Didnt have change so they photos my plate and said we will send you the bill. $10.00 Administrative fee. Sso for a $1.25 fee now $11.25. MY BAD FOR NOT HAVING ANY CASH. BUT THEY SHOULD BE ASHAMED TO CHARGE THAT. Nor did they tell you. I will be sure to pass this on to as many social media outlets that are out there so people DONT GET RIPPED OFF. ABSOLUTE BS.

The staff was very friendly

I have a palmetto pass I use in Greenville all the time but I still got a violation notice in the mail when I used it in Hilton Head. The customer service reps seem to have no idea what is happening. She told me I have to mail in the toll fee. If they are two separate entities they both should not be called “palmetto pass”.

The pass is a great thing to have saves you about 15-20 minutes depending on the traffic

Very helpful at getting me set up with a Palmetto pass

Rude customer service

Very courteous and helpful.

Friendly service.

They keep charging someone elses vehicle to my account and i have emailed, called, and been in several times without a resolution for 1.5 yrs

U can see the cars coming from the. Other side. 😂😂

Nothing is ever wrong with their equipment. Their website is picky about when you can log in to pay.

So much attitude for zero reason. Just needed to update vehicles on my account.

Make sure you have cash on you. If they bill you later, theres an extra ten bucks you have to pay for no reason.

This entire place is a pay to play.sadly you even pay to drive.

Straight forward

Very helpful, super nice staff!

Such great customer service!

Great. Service

Nice service

Great customer service

Very friendly.

Friendly and very helpful

Rude not happy to to give service

Quality Customer Service.

Very good

Nice staff

Business stop.

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