Buyer Beware!!! On December 23, 2020, my wife and I purchased a diamond ring. The ring was purchased for $1,391.00. The very next day two side baguettes diamonds fell out of the ring. We called them immediately and left a message- unfortunately it was Christmas Eve when the stones fell off so we were unable to reach them for a few days. We finally reached a woman there named Dawn on Dec 28th. We asked to speak to the owner and her response was “I have been here for 30 years and I am the best you are going to get”. That was the first indication things were not looking good for us. She told us we could take our ring to a jeweler and see what they say. We decided to take our ring to one of our reputable jewelers here in Charleston as we do not live in Hilton Head. Our Jeweler did an examination on the ring and informed us that the ring was sold as damaged which is the reason the stones fell out. They provided us a breakdown of the issues - the shank was cracked and the channel wall holding the baguettes near the center stone was completely worn. They also stated the ring was previously worked by another jeweler who did not know what they were doing. Previous jeweler used a graver tool to tighten the stones instead of building the wall up with more gold to repair the shank which is the reason the stones fell out. The jeweler stated that any reputable place of business that sells jewelry would have known this ring was damaged. Our Jeweler quoted us a price of $494.30 to get it fixed. Given my wife likes the ring and the fact that we don’t live in Hilton Head, we decided to get it fixed and try to get some money back for the repairs. We thought it would be fair if Top Dollar Pawn would reimburse just $250.00. We emailed the owner of all pictures and write-up from our Jeweler. The owner called us back and was extremely rude and defensive from the start. I could barely get a word in. He said we could mail the ring back to him but he would not work with us at ALL on coming to a compromise. As a business man myself, I could not understand why an owner would be unwilling to come to an agreement given the condition of the ring and the fact we live out of town. I also would not want to mail a $1,400 ring back to a Pawnshop without have any assurance I would receive all my money back. I said to him $250.00 is reasonable given there are two diamond baguettes that have to be replaced and the shank has to be repaired. He responded that his jeweler could fix it for $100.00. He also responded with “I should go to a Jewelry store next time I buy something”. Unfortunately the owner would not work with us. After I spoke with the owner, I called my jeweler and they said there is no possible way it would cost $100 to fix it correctly with new baguettes. and would be willing to speak to the owner if necessary. Given the demeanor of the owner on the phone, I highly doubt he would be willing to speak to anyone. All of this gives me concern on Top Dollar Pawn’s moral principles when selling merchandise and dealing with customers on a legitimate claim. We have elevated this issue to the Better Business Bureau. Please be careful when dealing with this pawn shop.

I have never gone to a pawn shop and was looked at in the most racist stereotype ever. I go into the store with my digital camera that take your own batteries and memory card now yes some do come with one but I would buy my own and use it so why would i have to give my memory card with the camera that i am going to pawn. i have gone to this place before and i guess some other people was in there cause the guy I dealt with last time was cool and know what was going on. After the lady tried to tell me something she goes right behind her to the computer to find it out for herself

The employees are very helpful, I like to look at and ask prices on many things and the man and woman were so helpful and knowledgeable. I ended up finding an amazing right hand ring and Ive worked at jewelry stores and this was a crazy deal. AND THEY EVEN DO 3 MONTHS LAYWAY which helped me out. Definently a MUST go to.

This place is a joke. The people working behind the counter are rude and unhelpful. They refuse to take any electronic device that isnt the newest model (sorry to everyone that goes to pawn shops looking for vintage gaming systems or games.) They advertise sporting equipment on both the website, and also I believe in the front window of the store, but the only thing youll find is golf clubs. We also brought in a signed football by a current NFL coach, and they wouldnt even move out of their seats to see that what it was worth. Not to mention, the musical instruments are ridiculously overpriced. (Im talking a scratched up, clearly used, Taylor guitar for $600.) Dont give them your business or try to bring in your items. because youll leave the store with all your stuff, and a headache.

I stopped in to look at TVs a few weeks ago and was shock3d at how expensive there selection of 2 TVS was. I then noticed a red keurig 2.0 coffee maker out of the corner of my eye. I saw the tag of $80, knowing I could get the same one brand new for just a few dollars more. So I talked the extremely unfriendly guy down to $60. He told me to keep my receipt just in case it breaks, I could return it. So I may have made 10 cups of coffee, when it completely explodes, shooting scalding hot water everywhere. I had to unplug it to get it to stop. So as most people I have a very busy schedule, so I used my old Keurig until I had my next day off and brought it back. So I went back to the store with the machine and my reciept and was just informed that Im S.O.L . because I didnt call that exact second it broke and return it that day Im stuck with it and out $60. I shouldve just purchased a brand new one. But the moral of this story is this place must be pretty hard up for business if they cant even refund a measly $60 Sale and keep a regular customer coming back. As a small business owner myself, Ive refunded thousands just to keep a customer happy. This place gets a negative -5 * review if Google would allow negative stars this poor excuse for a pawn shop would get it. Nice job guys!

I sell my silver here when I need extra cash and they are very fair

Bought a ps3 for a little boys birthday turn out it was bad and they refused to return it the owner ray is a poor business man. first time there last time there