Store is in a very convenient location with ample parking available. This is a small location, but seemed to have a large inventory. Most of the employees were friendly and knowledgeable, but a few could seem to care less. Overall its a good hardware store. When I was there masks were not encouraged so keep this in mind if you are concerned.
Great for hard to find items when you dont want to drive to Home Depot.
I like the neighborly, hometown feeling of this store. For being always busy, the staff is always helpful, if I have a question or Im looking for something specific. Store is small, but well stocked, and most of the time, I just need to walk the store to find what I need. Signs for each isle. A lot of times I find products here that the big box stores dont carry. Good store, nice staff! Thanks!
They had the vermiculite I needed! Successfully shopped local 😊
Great stop on the way home. I can always find what I need and the staff are knowledgeable.
Been there forever. Sells Stihl products and Greg is very helpful. I have dealt in this store for many years and almost always find what I need.Very helpful staff.
They do not meet up today brand expectation of Ace hardware. Terrible attitude. Trying to make me a bad guy for expecting them to be able to re-key a lock. This is the first Ace Ive been into in the whole nation that doesnt rekey.
Always love ace hardware . They always seem to have that hard to find hardware or specialty screws and bolts that the big box stores dont carry.
The new people at cash register are extremely unprofessional and treated me poorly.
I love going to this store, friendly and knowledgeable staff. So much easier than going to the big box stores, being lost, walking a mile and not getting the help and advice you need.
Knowledgeable staff and nice service.
Its an ACE, so you always get great service. Certainly above & beyond what youll find at the Big Box stores. But, if your already in the area.... I would HIGHLY recommend Rockys ACE hardware down the street in Hobe Sound. Theyre definitely the best ACE around... No question about it.
A typical Ace hardware w a grumpy guy running it.
I like Ace Hardware stores, theres one in every town, and they have lots of things to pick from. I lost a little tiny screw from my fifth wheel door and they had it, fixed.
Great customer serviceVery helpfulGreat managementVery neat
Not like it used to be..walk in there its likeBeing in jail...tom either needs a long vacation or just let him go... Very rude ..born and raise in Hobe Sound 50 years before the plaza was even there and its nonsense that they treat you that way..btw born and raise in Hobe Sound...Matthew Baker.. Enjoy this post.
We love Barb that works the register she always makes coming in to that Ace a pleasure. Keep up the GREAT work Barb you are amazing at what you do!!!
I like this hardware store and selections. Their products seem robust and strong like they wouldnt break on first use.Well sorted store!
Its an ACE Hardware. Not to be confused with the ACE Hardware stores you see in the commercials, though. Just an fyi. They will not walk around with you lol
Thank goodness they are here in Hobe Sound. Love to get my all of my hardware needs here.
Its the place of the helpful hardware man(as in people not gender)
Surprising amount of stuff here for a city hardware store
Awesome. I got to brooms for $3.00
Great service. Friendly and helpful staff. Convenient for most essential hardware items.
Today I had a really good costumer service from the employees, thanks.
ALLWAYS helpful and great selections.....love there popcorn
If you like suckie service; If you want to feel like they dont give a hoot about their customers; If you want to be treated like a criminal for wanting to return something or merely exchange for store credit or; if you like walking funny when you leave the store YOU ARE IN THE RIGHT PLACE. If you dont like any of that, run, fast! Go to Home Depot, at least youll get a smile....and a better price.
My favorite place Barbara great Tom needs to smile.
Local hometown feel. Very helpful and polite
Friendly knowledgeable staff and lots of specials.
Great selection
They have it all and are helpful and knowledgeable as well.
Always the home of the Helpful Hardware Man.
Ive shopped at this store since over a decade. Unfortunately the original Franchise owner (Craig) passed away 3 years ago and the new owners refuse to honor their Lifetime Warranty on Ace branded products which are still sold and stocked in the store. The new manager (Greg) pretty much told me his store policy takes precedence over the Lifetime Warranty *contract* which *Ace* provided when I bought the product 4 years ago. The Ace contract clearly states that I should return it to the store where I bought it for a cheerfull exchange. No mention in the *contract* (you will find it on the package which holds the product) of a need to have the sales receipt. The previous owners never hassled me as a customer for this proof on Lifetime Warranty exchange. It was also related that the manager of the store (Greg) claimed to ACEs corporate customer service rep that the product I attempted to exchange had no ACE identifiers on it. The product is clearly marked ACE. ACE Corporate customer service rep Fonnie took my call at corporate and after calling the store in this review, offered to call the next nearest to me ACE franchise to see if the store would be willing to fulfill the terms of the ACE product warranty, and they agreed to do so. The franchisee who stands behind ACEs Lifetime Warranty is Rockys ACE- they have stores in Stuart and Tequesta. Im going to miss the friendly staff and convenience of the Hobe Sound ACE- but they no longer earn our business. I feel really bad for Tom, who did his level best to handle this in a way that did not involve the manager. To quote the manager (Greg) This is a free Country and you are free to choose another store and see if they will take your b******* (the word he used is not business). Not the most hospitable (or professional) way to handle things- but this is a true and accurate account. Go to ACE - Rockys ACE instead- Jarred and Michael at the Stuart ACE near Cove Road were happy to make the exchange- and I was happy to see their stock is much improved over the Hobe Sound Store. I would not say one should never shop the Hobe Sound ACE - but I will say you should be prepared to have to call corporate to get any resolution- and you may need to go to another store as well- so why not just shop the other store in the first place?
Excellent service, always have what I need easily accessible.
Whatever you need you can proudly find
Average more expensive than lowes or home depot but more convient
Staff is always helpful. Convenient.
Helpful staff, usually has what I want.
Always helpful and friendly staff. Usually have everything in stock.
I found what I needed and the customer service was excellent!!
Friendly staff, better selection then I would expect in such a small store.
Better than Stuart Rockys in Hobe Sound.
For past few years visiting area we have shopped here and been most satisfied.
Good service, they had what I needed.
Has everything you need in a pinch instead of going to The Big Box store
Really friendly and efficient.in and out
Great to have a neighborhood place.
Had what I needed and helpful employees
Decent selection.
When I need things associated with my job, I can always count on Hobe Sound Ace. Thank you.
I like Ace but staff incorrectly advised me and I wasted my time.
Convenient with gracious personnel.
Good key cutting
Ok people, the employee they could use a smile .
Lots of tools and good building advice
Very friendly staff. Covers all the bases
Ace is the place walked in found what I needed with help and walked out with in about 3 minutes
Efficient helpful employees
The best
Found what I needed
Nice associates
Helpful as always!!
Customer not the main priority.
Very helpful
Ace is the place,
Good
An A. Met inside by a friendly knowledgeable gentleman. I told him what I needed and we walked to that area, got what I needed, checked available line both in the weed eater and on the pegs, picked up new package and DONE.
Good hardware store, now on offer magnificent synthetic wicker rocker model and lacquered steel structure