It was awesome. Very friendly and polite and didnt rush or try to sell us something more then we went in for. Will always continue to go back here when I need things for my phone or anyone else on my family plan needs anything will do the same. Went in to get help with my bill and I decided to buy my girlfriend a moto g power and a couple add-ons and would of got my pixel 6 but they were out of stock so I bought my otter box case for the pixel 6 pro and with his help I got my pixel 6 ordered off the Verizon app and he didnt even rush us when it was time for him to leave they made sure we were happy and taken care of.

Cannot say enough about this awesome Verizon store. Rigoberto helped my daughter and I with two trade-ins after a different store inexplicably canceled my purchase the last day the sale was being offered. Cheerful and courteous no matter how many hoops he had to jump through, including working several minutes after closing time, he did work around after work around and took care of both of our issues. We will be going back to the Hoffman estates Illinois store!

Very poor treatment of a business account holder.My manager set up the account in his name. Phone is mine, paid for with my card, online account set up with my details.Do you think they would sell me a phone?My money not good enough.Inflexible unapologetic strident enforcer of rules.My employee has to come to the store so that i can buy a phone?I was offended and insulted.So much for good service.Associate in question was not prepared to do anything except insist that I understand his side of the argument, not the situation of the paying customer.Very shoddy, Verizon.I will not return to this store.And if I have similar treatment at another store, I will switch to Tmobile

An amazing location, Kind and very helpful staff!

Excellent service by Angel. Courteous, knowledgeable, great advice.

A great experience!Answered questions quickly, and helped with my daughters overheating phone. Great customer service.

Nice guys. Had what I wanted in stock, quick service. Recommend this location to anyone needing a hand.

Jesse is the person to go very nice and knows the business will be back to do more business with him Thanks

Horrible - do not waste your time! Go to a different location or call their Customer Service number for assistance.

Very friendly and professional staff. I have been at this store twice in the past 4 months. I ordered my smartphones online and chose in store pickup. They will ask you for an ID to verify. After that, the pickup process in store is courteous, efficient, and fast. You may also do curbside pickup where the staff comes out to your car.

I just love everyone at this store doesnt matter what year it is they are just on top of their stuff...thank you Angel 😇 for the superb service

I recently made an appointment and unfortunately it did not show up for me and another customer. However Vivian was able to squeeze me in and talk me through upgrading my phone (considering how very little I know with upgrading phones.) She was patient and kind and what impressed me even more was seeing the team work together despite the chaos. They also recommended useful accessories that I would use for my iPhone. I always have a good experience in this store with the kindest people. Thank you Vivian and everyone for getting my new phone together!!

Decent service. Always seems crowded.

The store was fine not happy with the Verizon policies towards business users when you have eight lines which isnt a lot but you still expect a little better from corporate

Everyone there was very nice and super helpful. Was having problems with my phone freezing and instead of pushing me to buy a new phone they were able to help me get a replacement which I didnt even know I could do.

Went in to possibly switch over to Verizon but due to COVID they only work by appointment. The general manager told me that there was 2 customers ahead of me and that it would be 30-45 minutes. He took down my number and he said he would text me when it was my turn. I went shopping and came back an hour later. Since I hadn’t heard back I check to make sure that they took my number down right and I didn’t miss there text. They then told me that there was 4 customers ahead of me and that it would be another 40 minutes. I waited another 20 minutes in my car before going home. It reached closing time and I still didn’t receive a text from them, a whole 3 hrs later. So, this means if I would’ve waited for them I would have never gotten seen and would’ve waited for nothing. This is very bad customer service!!!

I ordered an item online to pick up in the store. According to the email I had four days to pick up my order. When I went to pick up my order (94 hours after my purchase), within the four day time frame, they told me that I only had three days and wanted me to re-purchase the item at a higher price. The store and emails were inconsistent, and very dishonest

The staff here was great! They helped me sign up for a new plan that should save me money, knew a lot about the products and services, and let me hang around to charge my watch after helping me get it back up and running. Thank you!

Awesome experience! Stopped in with my phone having crazy pop-up adds happening all the time. Took 5 minutes and they got it fixed! Thanks SOOOO MUCH!

I had a very good experience at Verizon this morning. The representative was courteous and able to take care of my problem.

Had to disconnect from them because they dont carry the phone i wanted. Been with them for years and I loved it. Worth the $$ for excellent service everywhere you go. Will go back if i find a phone that suites me.

Customer service..... second to none.

I went into this location to purchase a new phone and also to review my account. After speaking with a sales person he told me that he could lower my plan and also get me a brand new phone. So I’m thinking great, so after purchasing a new phone if I come to realize when I get my new bill that my invoice actually went up $142 a month instead of going down!!So basically everything he promised me was a lie!!I would totally not recommend this store they are very deceitful.

Alex and Mardi are Awesome!Great customer service with a smile! And Ceaser, and Viv! Yay!

This store is bright and streamlined. The staff are very helpful and accommodating. I was able to upgrade my phone in just a few minutes with the help of the manager. I will definitely be back to this Verizon store!

Omar is the man. Always helpful when I have questions. Patient and helps me set up my phones. Love the new crew over here. Highly recommend this location for all of your Verizon needs.

Shady sales people, we told specifically not to be adding certain services only to find that those were added. Tried pressuring my non tech savvy second half into buying an accessory package at 200% markup..At least the sale went by quickly.

Went in to move phones to different accounts. Khan handled it quickly. Great customer service

Went from a iPhone to a S9. Chris is great. Quick on getting things set up and was able to transfer all my stuff from one phone to the other.The first lady I talked to wasnt so great.. I asked about the phone and she told me some stuff and then went to the demo phone they have and started reading me the specs off of the demo phone.. her product knowledge was lacking.. I spent a day or two looking over the phones on YouTube and felt that I knew more than she did..If it wasnt for Chris this probably would have been a 2 star. My point isnt that the lady was rude or anything like that but do some research on things youre selling. While I was waiting for my updates I talked to a few other people who work there. Everyone is very nice. I forget the name of the Sulotions Manager but he was very nice and was able to give me some tips on setting up the phone along with Chris.All in all. Very happy.Sorry the review is kinda all over the place.. had to do this in a hurry and didnt wanna forget..

Service and people were very good and knowledgeable. Handled great service!

This store is not at all helpful. I am not going to shop there again. The LG phone I bought 6 months ago had a defective battery. It is under warranty. I took the phone in and they said they would order a new battery for me. Instead they ordered a new phone--that comes without a battery. I took the new phone back to the store to explain. Turns out they dont know how to order a battery replacement. And they dont have batteries at the store. So they told me I could call LG or go buy a battery, but defective merchandise isnt their problem, Its not our product--and they wished me a good day.

Excellent service, really took an interest in taking care of our problems.

I was looking to have an item replaced. I went to my local store. The item was not in stock and they sent me a half an hour away to another store. That store also did not have the item. It is currently out of stock from the manufacturer. I did not appreciate the run-around!!

I never have good experience with Verizon. You lied multiple times about my plan and would not fix the issue. Every employee has a different answer. Most recently spoke to Michael and WOW... you sir are of no help. Verizon, you need to hire better people and train properly.

The best customer service, support, and advice I have ever received while purchasing a phone. Top notch staff.

Our family has gone to this store to buy many phones and Ipads. Jerry, is one of the best and most friendly sales associates I have ever met. He knows the product, the accessories and issues with almost every phone. He also remembers customers and the products they purchase. Jerry will also look over your plan and let you know if there is a newer one that will will fit your needs and price better. I used to sell phones and I recommend this store and Jerry over any others!

The phillipino gentleman who work there gave me FANTASTIC service. Received a bad phone and he went out of his way to make sure I received a new one when a different Verizon store tried to charge me almost $ 200. Will absolutely use them as my main retailer from now on!

I had an absolutely wonderful experience at this store today. Thank you Austin for providing such excellent customer service and for being so very friendly, patient and helpful.

Stay away from this store. I went in today for a simple screen protector and left with a phone that was re-initializing and all my pictures, music and movies are gone. The sales person took my phone in the back and whatever he did, reinitialized my phone back to its original configuration. It was locked so he must have taken the SIM card off. The manager told me he did not take it back but I watched him. I cant believe all I have lost on my phone and all the time I will have to put in to fix it. The store was of no help, but Verizon online chat was wonderful, helpful and truly cared about the problem. They helped me find my pictures online and gave me a credit for my trouble without me asking. I guess I should have known I was in for a terrible experience when the sales person asked me what else I needed and when I said that was it, he made the comment that I drove all the way up there for That. Well yes I did, but I promise myself and all the people I know will never make that mistake again.

Well managed verizon wireless store. Staff are helpful and knowledgeable. They take the team to explain their products and work with you as a customer. I have never felt rushed.

Good service quick but kept trying to sell me extras

Customer service representative was not helpful at all.I wanted to change the payment method- apparently you can do it online or via the Verizon app.. and I stated I wanted to go back to the pay as you go, no help at all.Was told Verizon doesnt have that. Seriously??

At a time that can sometimes be very stressful, Chris was very courteous and reassuring; he did an excellent job of getting me setup with my new phone. Thanks again Chris!

BEST EXPERIENCE EVER! Through some terrible mysterious malfunction, my phone went into a reset mode. I thought every single thing was gone. Instead of turning me away and telling me to check the cloud, or that they couldnt help because it was a freak malfunction, Michael didnt do that and worked with me for AN HOUR AND A HALF until almost all of my material was recovered. I will be coming back here for any other verizon issues, and possibly to buy a newer better phone if mine is a dud. Michael J from Verizon, you the real MVP.

Unknowledgeable employees! Most employed knew very little about the products they were trying to sell

I had a great experience! Im loving my new iPhone 6s plus and iPad Air 2. Very quick and courteous service. Id recommend requesting Hasnain!

This is my absolute favorite location. Ive been thinking of switching to a different carrier because I dont like the new plans and I wanted a cheaper bill. Well today my phone crashed. It wouldnt stay on for longer than 15 minutes before it would crash and reboot. My whole life is on that thing since my job is half on my job. In a panick I rushed to this Verizon location and hoped to get it replaced. The wonderful customer service from Chris convinced me to buy a new phone. For 1.5 hours he tried his best to transfer my data from the old phone to my new phone but my old phone kept rebooting and not cooperating. Chris never lost hope though we both wanted to throw my old phone at the wall. I got there a little after 6 and at 8pm (closing time) my phone still wasnt cooperating. Everyone else had left, I was scared they were going to tell me there was nothing they could do to transfer my stuff. Then Austin walked up and together they both started pushing buttons, Austin on my old phone Chris on my new phone both effortlessly pushing buttons before my old phone crashes again. A third associate stood with me in anticipation (also for moral support) to see how it would end. Together Chris and Austin transferred my photos, contacts and calendar. Chris even started my car for me so it was warm by time I left. At 8:30pm I was able to leave with a new phone in a warm car.For the last year I was thinking of switching companies but was hesitant. Today I was reminded why Ive been with verizon for 10 years. The customer service I received was above and beyond! Because of that Im still a verizon member.......Side note: if Verizon prices keep rising eventually I wont be able to afford the customer service so verizon corporate, lets find a way to lower prices.

I went in with a huge problem and the great costumer service help me figure something out to fix it. I like going to this location never busy there is always some one to help right away.

This is an excellent store with an elite group of employees.I love coming to this location.

It was black Friday the store was busy and they resolved my phone issue with in 10 minutes. I was very pleased especially that it was at a busy time.

Came in to swap a micro to nano sim 10 minutes before closing. Greeted with a smile and with great service by 2 different reps. i dont work here nor are they paying me to write this review. LOL. in any case i wish all businesses had polite professional individuals like these. Thanks guys. You rock

Great people took care of my bill, which sky rocketed for no reason!

The man that helped me went out of his way to make sure I was taken care of. Very helpful!

Dont do promotin for old servis

Best Verizon store in the area by far! Great staff.

Absolutely awesome, Hasnain was very helpful and made the experience extra excellent

Worst service i have seen in a while. The place is full of frat-boy type sales reps looking to sell new contracts. Once the bald headed fellow found out that i had an existing contract, he had no time for me. I was told that someone else would help me, and after 15 minute wait during which i saw associates helping customers who came after me, i walked over and asked if one of the 2 associates who were hanging and goofing off could help, and was told that i could leave. Have been with Verizon since 2011, didnt think i would be treted this way.....

My experience at this location has been less than satisfying. Staff did not provide options and their attitude was poor.

They are very good selling things but as soon as sth goes wrong you get no service from them. My last purchase from them.

Best Verizon store Ive been to.

Sales guy seemed arrogant spend $1000 for upgrade or have a nice day

I HAD VERY BAD CASTOMER SERVICE EXPIRIENCE.I HOPE THEY WILL WORK ON IMPROVEMENT.

I always get great assistance at this store!

Its Verizon what else do I need to say

Horrible. Will be changing providers asap

Been here for 1 hour already no help yet about to go get another cofee

Pushy and poor customer service.

Good staff

Great service!

Good service

Same store different locations

Solved my problem quickly.

Poor customer service. Avoid this location, if possible.

Hiding secret charges bad service

Plans to high

Lazy

I spoke staff solved my problem without any complications

Exelant