Grilla Grills makes the best pellet grill. The meals I have prepared on this grill have been fabulous. I have had mine for several years and couldnt be happier. Their team has done a top notch job every time I have interacted with them. If you ever get to Holland, Michigan, you should stop in at their retail store. Its a great place to check out all of their products in person.
I did allot of research on pellet grills and stopped in the Holland store to take a look. Kevin was very helpful and spent all the time with me I needed. I made the decision and came back a few days later to pick up a chimp! I am no Pitmaster, but my first two cooks turned out great! One in chicken, and one in ribs, both Grilla Grills recipes. Appreciate the help and love the grill and results!
The store was great friendly staff i was greeted upon entering the store. I already knew what I wanted and the staff was quick to answer if they had it. My overall experience was fantastic because the staff answered any questions and helped me with what I needed.
We love Grilla Grills!!! The people there are so knowledgeable and helpful. Great selection of products for every need. They patiently answered a zillion questions for us, and we even got to meet Chef Drew!! Make sure you check out the videos they post on Facebook, and all the great tips on their website!!
Phenomenal customer service. Staff is very knowledgeable about the products they are selling. They were able to answer many questions with ease. They were not pushy at all and very helpful to a first-time smoker buyer. Products were all in stock and even helped load grill in the back of the vehicle. I definitely recommend them to anyone looking for a grill or smoker.
Picked up a Silverbac AT last Thursday and it’s beautiful. Decent cooking space and terrain capabilities are the reasons we went with this model as it will be on the move from the barn to the house and so on.Some things I noticed after assembly slightly disappointed me, especially with the $1100 price tag. There is a section of missing coating on the back of the barrel and at first I thought it was a piece of tape. Next is the poor adhesion on the alpha connect touch screen as it is peeling away in two spots. I also experienced the provided temp probe was 20° higher than both of my two handheld probes.I had to create a dedicated 2.4Ghz network at my house to use whenever I want to see what is going on with the grill. I hope a 5Ghz connectivity is in the works as manually switching networks can be an inconvenience.Customer service is great both in store and on the phone. I was able to call in the day after purchase to point out a typo in the Alpha Connect guide and they seemed grateful to have that information.All in all this grill cooks great so far. I cooked two whole chickens last weekend in 90°+ temps with the grill in direct sunlight. I turned the auger speed down to 2% and set the temp 15° cooler than needed and they came out great.To sum it up: Buy one? Yes. Support your local small businesses and everyone wins.
This place is amazing! I have owned a Silverbac for just over a year now and love it. Before I went to pellet I was a charcoal guy, and still love it. So I figured the only way to have the best of both worlds is to get a Kong. So I went to the only place I will ever buy a grill from, took my buddy, and set out to buy the Kong. Ended up leaving with it, and he bought a Silverbac. The service we received, as usual, was impeccable. The quality of the grills, even better. If you are looking for any type of grill, pellet, Komodo, or gas this is the only place to go.
Had a great experience purchasing a pellet grill at the Holland showroom! Every item I wanted was in stock, and the customer service was excellent! Dont bother looking anywhere else for your grilling needs!
Drove 2.5 hours one way to visit the showroom because I wanted to touch and see the product first hand. Such a nice, clean, well displayed showroom. I arrived at 12:15 worried I was to late because they close at 1:00pm on Saturdays. No worries, nobody rushed me with all my questions or my touchy feely process on seeing the the 3 grills I had my eyes on. At around 1:25pm I finished up and decided to bring home the Silverbac. Everyone was very friendly and helpful with no hold backs, I was able to see and touch everything I needed. Highly recommended, not only the product, but the people as well.... Thank you
Don’t bother spending money on any other grill. None compare to the quality you will get and years of worry free enjoyment when purchasing from Grilla! My neighbor has owned one for several years and uses it EVERY day. Solid performance - reliable - and doesn’t show the wear like competitor brands. I visited the Holland store and they made everything a breeze.
Although their website is informative and easy to navigate, I live close to their showroom and decided to stop by and get some face to face advice. I was welcomed immediately and the gentleman that worked with me to help me decide was knowledgeable and helpful but not pushy. The guy who helped load up my grill was also friendly and it seemed like everyone there enjoys what they do and believes in their products. I am extremely excited to use the grill this weekend and beyond.
After much research I finally decided on the Chimp so we could take it camping with us. The showroom is great and the staff answered all the questions we had. Assembly was very easy as well as getting it all hooked up to wifi etc. What a great feature! I threw some wings on for a test run tonight and I am hooked! We will probably stop in again in a few weeks when we are back in the area on vacation!
Very knowledgeable friendly staff and willing to find the best grill to fit your needs. The show room is great, gives you a good sense of size and functionality that pictures just dont show justice. I know several people with their grills, and have nothing but great things to say about Grilla Grills.
If you are considering buying a Grilla and live in the Holland area, I would highly recommend visiting the location before ordering online. I was met with very helpful sales staff during all of my visits. There is a nice selection of scratch and dents that are fully certified by Grilla and warranted. I got a great deal on a silverbac and I love it. The sales guy I was working with (forgot his name) even helped me load the smoker into the truck and told me the best way to tie it down.
If you are looking for a grill or a smoker you MUST stop by the Grilla Grills show room in Holland Michigan before buying any other brand.They are low pressure sales staff that is very knowledgeable of their products and of other brands.I choose to assemble my smoker myself and they assured me it was straight forward and it was. The directions were clear, parts bags were clearly marked and it took me about an hour.The packaging was unreal. There is no way for damage goods, I was really impressed with the total package.I already told my wife that when my gas grill goes I am replacing it with their Primate gas grill.Thank you all.
The customer service at Grilla is awesome. They have a great product . I have a silverback at home and plan on adding a chimp for hunting camp.
Awesome people, product line, and place! They took the time to answer any questions, and there was never any pressure! And you NEED to see their entertaining area!!Highly recommend!
Great customer service, they were very willing to take the time to answer all my questions and make sure I knew everything about my grill before I left the showroom!! They also were very patient as I had a few questions. I also like that they showed me all my options I could get with my grill, but did not pressure me into buying anything extra!! I will be back to buy more pellets and will highly recommend the grills!!
Had a couple minor issues with the grill to start but customer support was awesome and had me up and running quickly. Love the grill!! Works Awesome!! Everyone I have dealt with at was fantastic and helpful!!
The salesmen that helped me was fantastic and knew the product line well. He answered all my questions and got me all set up. Very easy to assemble and get up and running. Great job guys from the product to the sales.
Absolutely amazing service. I went in and brought my baby with me because we are looking for a smoker. I kind of had my mind on one and after explaining what I needed they told me I’d be better off in a different direction. They explained all the parts pieces and how everything works definitely will be return customer.
Love my Grills original.Have own one to really appreciate its quality.Highly recommend the bourbon glazed ham.I use the cheap spiral cut from our local retailer and turn it into something unbelievable.
I had a great experience with Grilla Grills! From the beginning, George answered my questions on the phone, Sandra answered questions about the Chimp grill via emails and Joshua was a huge help when my grill had to be exchanged. My chimp grill is awesome And so is Grill Grills customer service… big thanks to everyone at Grilla Grills!!
Staff is always helpful with whatever I need. They load my pellets when I get a bunch and are always ready to answer questions. Very friendly they ask what Im cooking which to me show they care. Show room is amazing and truly helps you figure out what you might want to buy or just look and dream!
Stopped in the Holland showroom today to purchase the Chimp. The showroom was very spacious and clean. The gentleman who helped me was very professional and helpful. I would definitely recommend Grilla Grills!
Great helpful staff with a good knowledge on smoking and grilling. I got a Chimp and a bag of their competition blend pellets to smoke my first brisket. 225 degrees on their pro mode had a very nice smoke ring, built in probe was spot on. 15/10 would recommend. In fact I may have sold 3 more chimps via referrals!10/15/21 Edit: great smoker, fits a full 14lb brisket with room to spare only issues I have really been having are with the probes, seem to be cheap and burn out quickly... will be on number 4.
Best place in town to get your grilling needs met!
Had a great experience purchasing our grill. Put it together right away and have cooked on it all most every night. We love our grill.Thanks
The staff at the showroom was very helpful. They answered all my questions and loaded the grill into my vehicle for me. Everyone was super friendly. Plus, we love our new grill!!! I highly recommend Grilla Grills!
I purchased the Chimp with the intent of cooking great food while camping. After using it at home, I have decided to sell my Weber use this regardless of whether I am home or camping. I have a family of five and it is plenty big enough to feed my family and more. Everything I have cooked on this has turned out very well form burgers to brisket. It folds up and rolls around nicely. It is very well built and I find the controls easy to use. The pause button is awesome when checking on your food. The staff is friendly and helpful. I have not needed support yet but I hear it is top notch.
Excellent experience at the showroom in Holland, MI! Reed was professional and extremely helpful. He certainly knows the products. Cannot wait to fire up the Chimp!
Great products, just got my grill a few weeks ago and already used it on a pork shoulder which turned out great. Stopped in the store to pick up some other pellets to try out- good selection of pellets staff is friendly and helpful, definitely would recommend and will be back
Wow! We had a great experience purchasing our Grilla Chimp Grill. We were traveling in or 45 foot RV and called to see if we could stop by and see if the Chimp would fit in the basement of the RV. We pulled up in front of their store and Tony brought it out and it fit perfectly. Its a very solid grill and very easy to set up. It grills perfectly. I have already cooked ribs, steaks, shrimp and burgers. Everything tasted great. I cant wait to try a brisket.
I had been patiently waiting for the WiFi controller to arrive, for some time. Stopped by the showroom in Holland, MI and purchased the Silverbac and assorted accessories. I also received some extra goodies for taking everything with me, instead of having it shipped. Getting ready to perform the initial seasoning and looking forward to many years of Silverbac adventure!
Great experience!! Staff knows what they are talking about. What a great grill and look forward to all the eats. We purchased the chimp for home but also for camping. Thanks to the many conversations we had with Mark about the Chimp at shows which made it an easy decision. Thanks again.
Easy to assemble out of the box. Testing with a roaster chicken for dinner! Looking forward to many delicious meals cooked with a high quality smoker! I also love that they are made in USA and local!
Great customer service, they loaded my new Kong in my truck for me and threw in a bunch of extra freebies since I picked it up. The unit was easy to set up and looks great. This is quite the upgrade for me, and looking forward to a whole turkey this weekend.
Dont believe the reviews on their site. They are limiting the reviews. I have had a pretty poor experience with all my products from them. I got my grill and followed burn in process, all the protective coating on the drip pan came off. I contacted them and was told its fine, if it gets worse let us know I mean brand new grill and its already wearing. After a few emails they did offer to send me a new part, which came in worse shape. I put a review on the grill which has never shown on the site.I ordered the front shelf for the grill, it came very bent and the mounting brackets would not fit. They offered to send me a new one, but I wanted a refund. They would but I have to send it back on my own money which would not be refunded. I put a review on their site for the shelf, again was never posted.This is deceptive business and while some people rave about their customer service, that has not been my experience.
My wife and I had an amazing experience with the purchase and pick up of the grill. I cannot wait to get to creating on this incredible machine.
Awesome product. Awesome team, best customer service around. Ask for Bill Nowicki. He made it easy and knows the grills inside and out. Great small Michigan company, run by salt of the earth people. Hope you give them your business!
The showroom is fantastic. The sales staff is knowledgeable and friendly. There is enough content online to do your research for a pellet grill but there is no doubt a visit to Grilla to see the product in person will impress you. Built to last. Easy to use. Very happy with my Chimp and add on shelf purchase.
After doing lots of research I landed on Grilla Grills which I then learned is headquartered is right near me! Their commitment to customer service has really impressed me. The sales person spent plenty of time answering all my questions and was super helpful making sure I had what I needed without spending on unnecessary accessories (even though I would’ve easily been persuaded to buy them all). Can’t wait to go back regularly for pellets, rubs, sauces, and future grills!
I have been researching the grills for some time. Saved my money. They are pricey but well worth it. Super heavy duty from the grates, the total unit. I was impressed.
We did our research and the Silver bac was the one we got.Everything went really good. From the time we got there until we left. We got our grill came home and put it together. Real simple. Now all we have to do is get something ready to smoke. Thanks for the great experience.
Warning - Grilla deletes non-favorable reviews from their website!I purchased a Chimp. The first one came damaged, Grilla promptly sent a replacement (good service).The second one arrived with what appears to be manufacturing defects (lip that grate sits on was curved and higher in center, grate rocked, and lid wouldnt close since it was hitting the grate which was sitting too high). Took weeks to get any feedback on it, finally Grilla told me to bend the grate over my knee to fit the curve, and to stick a broom in the lid and bend it to try to get it to close?When dropping $1k on what is advertised as a premium grill, I dont expect to have to bend and jerry-rig things to deal with their poor quality control.
After a lot of positive feedback from friends who already own these grill my wife and I picked up a silverbac and a handful of accessories. Brought it to our cabin and assembled during my morning coffee. Went to turn it on and the auger didn’t turn. Checked the fuse as stated in the instructions and it was fine. After several frustrating hours I was able to contact a service rep in TX (bought and picked up in MI store). He was very helpful. Ended up being a single wire was blocking the auger fan causing it to not turn. So I spent a good 30 min trying to rearrange the wires and re-zip tie them back together. Although frustrating at the moment it was a understandable mistake during assembly. Since this we did 2 cooks and they both came out amazing. Moved from a propane grill and electric smoker to this and the difference is crazy.Loosing 1 star mostly due to the fact that our original store never called us back and are not aware the problem was fixed.
Their products are top shelf. Their staff is very friendly and helpful. I have purchased from them multiple times. Their in-house display area is something I had at home very impressive. Highly recommend
Leaving about 10 miles from the show room it was very exciting to pick up my Grilla directly from the source. The staff took the time to answer about 100 questions. When all was said and done, though I was going in for a chimp I walked out with a grilla. Shopping at the show room you also get some cool swag.Easy to set up and season. So far it works like a dream. Looking forward to many years and many great cooks with my new friend!
Stopped in for some All Purposes rub today. Love that stuff. Staff was friendly and helpful. Thank you.
Went in to buy the chimp and all the staff was amazing. My son had fun with the video game and the ice cream. I would recommend Grilla Grills to anyone. Amazing!!!!!
Excellent customer support answered all my questions prior to my purchase and helped tremendously after the purchase with a delivery issue. Grill is excellent (grilla og) would buy no other grill.
Show room set up nice and to see all options for the grills. Sales person explained all options and differences between the different size grills .Referred by friends.
Stopped in at the showroom, the staff was great, answered all of my questions. After seeing the grill in person I was sold. Bought a Silverback. Just got it assembled and impressed by the easy of assembly and the quality of the product. Will start cooking soon.
Love the product and the staff are amazing. My visit was truly a positive experience. I would recommend going to the showroom for the experience.
Purchased a scratch n dent Chimp yesterday and could not be happier. It was in great condition and worth the price. Showroom was clean and staff very helpful in carefully loading up my vehicle. Very excited to gift this grill to my dadd and enjoy some amazing meals!
I was in the area of the Grilla Grill store in Holland MI and decided to stop in. I have had my Silverback for about a year now and absolutely love it! At the store I was able to see my next purchase - The KONG. The salespeople were great! I learned so much about using good quality pellets to keep the temperature stable.
Ordered my CHIMP and couldnt wait so I called and picked it up instead of shipping. Very clean store, employees were friendly and quick. Overall great experience so far. Had 3 days and used 3 times with great results
Very nice place clean and organized. Everything was well displayed and Matt was very knowledgeable about their products. I went up there Saturday to look and ended up walking out of there with a Silver Bac At used it Sunday worked nicely . The only issue I had with it was putting the wheel caps on during assembly other than that so far so good
The pickup experience was phenomenal. Mark was the one to greet me at the door and show me around the showroom. They take every precaution to be safe during the pandemic while ensuring a quality customer experience. The grill itself is amazing. Holds temp well and being able to control the smoker from my phone is prime. So glad I chose Grilla.
Stopped by the showroom in Holland to pickup their new injector and a bag of competition blend pellets. The injector is a stainless steel beast that I cant wait to use on a pork loin. The guys are always more then helpful. Love Grilla Grill!!!
Absolutely garbage. Does not hold temp, tried to replace the face plate AND board, no change. Probe doesn’t fit after change. Came with bent, non working parts that were ‘upgraded’. I’ve contacted customer support multiple times. Very friendly and helpful but overall, do not waste your money. I’m extremely dissatisfied. Get something more cost effective
We just purchased the Jerky Rack and put it to use the same very night! So easy and worth the money!
Dont trust everything you see in their website. As like what Marc has mentioned in his feedback, everything they do is questionable. I ordered last may and received it June, weeks after their promised shipping date (a customer service rep promised Ill get it before Memorial day). The packaging was in tatters, the heavy product (which should be shipped through freight - honestly instead of regular ground, cutting cost maybe) got scratches and dents all over. You, grilla grills company, cant really blame the carrier for not caring about a 100 pound box while it is being shipped.I found issues everywhere. The only time they got things right was when they took my payment. After that it was a mess of a time. Delayed shipment, unfulfilled promises, sub standard and damaged product, you name it they did it. I emailed their customer service, told them of my issues, showed them numerous photos and they said they will do right by me by sending free wood chips (20 dollar WOW) that I never got anyway. Plus they absolutely dont care about veterans (they also promised a veteran package that never came).If youre going to buy from these guys, just visit their store, inspect the grill, and make sure that that is the exact grill they will bring out to you when you check out. Unless you want a headache that will stay for months on end. Then go ahead and order from them online.
This was my second time going to the jungle to make a purchase. With their direct to consumer sales model this is basically the only place you can get your hands on their products to feel them out. I made an order for pickup and it was quick and easy. I went in, gave my order number, and in a few moments my order was ready to load up in the back of my vehicle through their garage door for easy loading. And you get a few free items when you pick up. Grilla Grills has great grills and great customer service. I highly recommend a visit.
Staff was very knowledgeable and quickly answered any questions I had. Actually needed to call them on a question during assembly near the end of their office hours. Someone actually returned my call after business hours to answer my questions. Great service!! Excited to start using my Silverbac.
What a great place ! So cool to see, but also very helpful. I came by myself and was helped to pick out the most appropriate grill without trying to over sell something I didn’t need!( (because bigger is always cooler) but not necessarily something that we need. Very kind and can’t wait to go back and tell others. Thank you!
I picked up some apple pellets, our favorite, and they recommended some of their chicken rub. I looked at the ingredients, and we are looking forward to trying it. Thanks for the recommendation!
Very clean placd with beautiful bbq equipment. Very professional staff. They sell a lot of equipment!
Had a great experience visiting the showroom. I did a lot of research and decided to go with the Silverback. Seeing it in person just put it over the top. I am very happy with my new grill.
Just bought a Chimp at the Holland store! The staff was very helpful. The YouTube videos are also very helpful! Cant wait to get our first slab of meat on the smoker!
Stopped by the other day to pick up a grill cover and couldnt be happier. You can tell this is constructed with high quality materials and will last.Very welcoming and friendly staff. Helped answer questions while purchasing a Silverbac and cant wait to start using it. Recommended by a friend and they didnt disappoint. Definitely will be returning for future needs.
We are lucky enough to have Grilla Grills locally so we made a trip out there last Saturday to pick up the Grilla. If you’ve never seen it, it’s absolutely adorable with the little Grilla cutout that allows you to see the flame inside (yes I’m a dork, I can’t help it!!). The staff was extremely friendly & helpful but not pushy at all. We knew what we wanted before we walked in but they were still helpful with explaining the smoker, different accessories, etc. It was pretty much put together out of the box so assembly was a breeze. There are a ton of videos to walk you through set up, seasoning, wi fi, recipes… & the list goes on! We seasoned the Grilla tonight & I can’t wait to smoke our first meal on it this weekend!!
Very nice, nice products, and good pricing. Very pleased will buy again!
We had researched smokers for quite a while. Went in to purchase one and we were pleasantly surprised by the atmosphere of the store and the friendly staff. We have already used our silverback multiple times and love it. Looking forward to experimenting and getting better. Great experience!
Great people to deal with. Top notch!!!! Great smoker too
Super helpful workers, I forgot to get the guys name who assisted me but was patient and answered all my questions. Stated he had only been there 3 weeks or so I believe. Wish I lived closer to make it there more.
Had a great experience there and the customer service is top notch. They listen to you and make recommendations based off that with no pressure to buy the biggest and most expensive item. I liked it more bc its not a big show room that overwhelms you but big enough to have everything you will want and need to set up your grill. So if your on the fence about them just remember industrys best customer service, high quality grills and extremely friendly sales team.
Highly satisfied with the quality of my new grill. Staff was very friendly and knowledgeable. They were able to answer any question that I had. Setup was quick and easy. I highly recommend these grills. I am looking forward to all of the great food we are going to create for years to come.
The showroom is really informative with all of the models on the floor. The people were very friendly and helpful. If youre in the area stop in and see everything set up and ask questions. They are great.
Great service. Went in to look at their grills. Sales staff showed me the grill I was interested in showed me the features of the grill and accessories to go with it. A few minutes later it was in my truck. Vary well built grill. Looking at many meals with family and friends on this.
I stopped in to look at the grills in Holland and wound up taking home a silverback. Hi got home and put it together. It went together well and it is built out of all quality material. I seasoned the grill and the next day I did some New York strips. I also did some asparagus rapped in bacon at the same time. I watched some YouTube videos and that was helpful. The rub is awesome! All in all I am very happy with my purchase
Stopped by the Holland, Michigan location today to pick up a new Chimp Pellet Grill. Mark met me at the door and walked me around the showroom explaining what I needed to know about the grill (that I hadnt already learned from their great FB site).Picked up a cover and a bag of Competition Blend Pellets, at Marks suggestion, and headed home to unbox the Chimp. Couldnt have been much simpler to assemble. A half hour later I was loading up the hopper and seasoning the grill.What a great local business to support. Thanks Mark for taking the time to help me out today. Looking forward to more visits to try their rubs and sauces, and pick up swag.
Worth the trip. Was told about these grills from a local so I decided to drive up. All their grills are on display. Knowledgeable staff to assist in selecting the right options. I had my truck and was able to take it home immediately. Well constructed. I got the Grilla and it is fully assembled. We used it immediately and worked great. If you are in the market for a well built grill, Grilla Grills is an option you need to consider!
This pellet smoker is great. Easy to assemble. It’s made to perform and delivers what they say it will
The best pellet grills Ive ever had!👍
I purchased the Chimp along with a few accessories for my husband for Fathers Day! I’ve heard nothing but great things from friends and family who own Grilla Grills. We loved the showroom, we were helped right away when we walked in and left with exactly what we wanted! My son even got to play the arcade game that’s set up there too, it made his day!
Great customer service and awesome showroom.Next time maybe I will try the ice cream.
The people at Grilka grills are very helpful. We love our grill!
Helpful sales. Thus far after one use, I am quite happy with my grill.
Great visit as always! Great product and people! Would not but any other product!
Had to change my review after some time of use. I have the grilla grill, its a great smoker. But its a poor grill takes forever to get to 400+ degrees and its in my garage. If you want to cook steaks it just to slow to heat. For a hot enough temperature for steak. The Grill has been on for over an hour and is at only 365😪 kind of expected more out of a 850$ grill. I have not open the grill door. The grill has actually decreased in temperature it is around 355 and will not get hotter. Out side temp is 40 it is warmer in my garage. I would not recommend this grill.
Stopped at the Holland MI location they where very helpful and got me set up with everything I wanted. Assembly at home was easy. Start up and WiFi connection was easy. First impression on the grill it is awesome. First smoke on it was great, very happy with my purchase.
Would definitely recommend going to the showroom in Holland if possible. Its an experience in itself. Great customer service and atmosphere. I bought the Chimp after much research. The grills here are built like tanks unlike most of the competition. And you CANNOT beat their Customer Service. Get in the Jungle everyone!
I recently purchased the Grilla Grills Primate and also converted it to run on NG with a kit they sell. It is an all stainless grill, down to the fasteners. The quality of this Grill is outstanding. The fit and finish are flawless and everything is a heavy gauged stainless. This is a unique grill in that it can serve as a Grill/BBQ as well as a Griddle. It includes a HUGE high quality cast iron griddle that can swapped with the grates.I added my GrillGrate.com custom grates from my last Grill as well as the Griddle Grate I had with it to give that a test. Before I used them as a custom fit, but they can be added to the top of your current grates. Here am cooking my first Burger and it was outstanding.Great job to the team at Grilla Grills! You have created something truly outstanding.If you are in the market for a Grill, Griddle, BBQ, or Pellet Smoker, you need to be looking into this company.