Great experience purchasing a mattress!!! Eric was very knowledgeable, honest and professional. Went in late to see what sales were happening, walked out very satisfied with a mattress that we will enjoy. Highly recommend. Vast selection and good pricing.

Great service!Eric has a lot knowledge and was able to help me find the right mattress. I’m really happy with the service provided and would recommend to visit this store.

Best experience Ive had buying a mattress bar none and Ive shopped exclusively at Mattress Firm for the last 10+ years. In the past, Ive told associates I wanted a pillowtop and they immediately take me to a specific brand and have me determine the firmness I want and thats pretty much it - to be clear, this was another location, not the one in Holly Springs.Yesterday Jonathan asked me what I was looking for and I told him the size but that I wasnt sure about much else. He first had me determine what level of firmness I felt most comfortable on, then took me through the store to try each major brand. He went over the pros and cons of each helping me decide which features were most important to me.I chose one based not only on comfort but longevity and support when I occasionally throw out my back. It was a great experience and I strongly encourage anyone in the market for a new mattress to see Jonathan.

Our experience with Mattress Firm was very pleasant. The salesman Jon Strider was extremely knowledgeable and very attentive to our needs. His recommendations for our sleeping habits...( Side sleepers) vs our budget have been a great compromise. I would highly recommend you contact Jon so he can get you on the path to a great night of sleep.

Eric Partridge is the man to see if you need a mattress!! He was so amazing to work with. Highly recommend taking the trip to see him

I had a wonderful experience with Eric- he was kind, flexible, and ultimately helped me get the mattress I really needed! I have a very sensitive back and went to 3 different furniture/mattress stores, and Mattress Firm had the best one along with the longest warranty. A little pricier than the outlet/clearance furniture stores, but worth it. Thanks again Eric!

No pressure sales! I was given time to sample several mattresses and had all my questions answered. Great buying experience. I’m a 3 time repeat customer and all three times had the mattresses delivered out of state and it still was a breeze!

Met With Jonathan and he treated us as if we were the only ones there. He never pressured us into one direction or another. He did point out pros and cons of some of the mattresses based on what we wanted. Excellent service from an excellent human being.

Had a return phone call from the manager of the Holly Springs store this morning. She addressed all of my concerns and assured me that she would take care of a part that I was missing on a remote control. I appreciate the quick response and professionalism and care shown. Definitely will return and send anyone I know to this store!

Eric is the bomb dot com, give him a raise!!! Literally was the biggest help when it came to getting my full size mattress on the car so we could be on our way instead of having to wait for a truck and I’m so glad!! Made my night after a long day of mattress shopping!

Eric Partridge was exceptional and handled us with great service. Could not be happier with my experience at Mattress Firm! He made our trip easy and helped us find the perfect mattress for us.

Just had a great experience at Mattress Firm in Holly Springs! Eric was very helpful, but not pushy. He gave us an amazing experience and worked some pricing magic to get us a tempur pedic with adjustable base. We also worked in pillows, a mattress protector and delivery at an amazing discount. I highly recommend him and this store.

Faith at the Mattress Firm store in Holly Springs NC was wonderful! One of the best customer service experiences I have ever had. She was so knowledgeable about all of the mattresses and helped me get just what I needed. I would recommend this store to anyone looking for a new mattress. Go see Faith!

We had a great experience at mattress firm in Holly springs. It was clean our salesman was very friendly they werent pushy about anything and would definitely go back and buy there again

Excellent service from Faith! Painless process and she took care of us quick! She listened to my needs and pointed us in the right direction! I highly recommend! We can’t wait to get our new bed.

Eric Partridge was amazing! Our family lost all 4 of our mattresses in a move and Eric helped our family get set back up! He was knowledgeable, kind, and funny! Fully recommend MattressFirm! Ask for Eric at the Holly Springs location.

We had a good experience working with Faith K., store manager, at the Holly Springs store. We found Faith to be very knowledgeable, professional and personable, and she provided the attention and guidance we needed in our purchase of a mattress. The store was clean and well organized and care was taken to make us comfortable in our mattress testing.

Very very good sales personnel helped us..accommodating..and followed thruwith the 72 hr.sale..we left there veryhappy..would definitely recommendthe Holly Srings Mattress Firm..Thank you..

I asked to chat via text and Faith responded immediately, and helped me with matching an online price and upgraded my shipping. It was so nice to have a local connection at a national retailer. I know if there are any issues I can call or stop by the store that is 10 mins from my house!

Johnathan was super helpful and friendly! Great experience! Wish the store had more options to try from more of the online brands and memory foam mattresses.

I personally recommend coming here if you are looking for a good deal on a mattress. Dean and his team mate CiCi were very helpful in helping me find the best mattress and frame for my budget. I will most likely be coming back for another bed soon!

Faith did an amazing job working with us to find the right bed/base combination for the my wife and I. She talked us through the differences in each mattress and base to let us make the best decision. When it came to pricing she was able to make sure we took advantage of each discount from the mattress to the “$200 free gift” in which we picked pillows. She also was able to work with us to find the best time for delivery. Would definitely recommend.

Our sales person Faith has been a great help during the process of getting the correct mattress. She was very knowledgeable and helpful with our selection. Thanks

Very good customer service.

I went in today to get a couple of not real expensive mattresses and I could not have been treated better had I been buying a $6,000 mattress. I dealt with Jonathan S. and he was knowledgeable, helpful and personable. They had a great selection and they were equipped with all the Covid accoutrement (which I appreciated). I highly recommend Mattress Firm, they have everything you could want PLUS A+ Customer Service. What more could you need?

My experience was excellent. The salesperson was obviously fully prepared and quite capable of answering all of my questions and concerns on all product lines and option combinations. The supporting staff was extremely supportive with specific recommendations on product and services to fit my needs and expectations. I had reviewed the products online but had been unable to find a level of comfort with any option. But the in-store experience allowed me to make final purchase choices without effort. Good job Eric.

Sales was most helpful in assisting me in choosing the right mattress for me. Relatively quick and easy.

Great experience beginning to end! Our sales rep John was extremely knowledgeable and was able to help answer any questions we had. Will be a returning customer for sure!

Amazing customer service and very knowledgeable! Walked in uncertain about an in-store purchase and walked out confident making the right decision and purchase! Got the Rolls Royce of all mattresses!

Free delivery in just a few days if you dont need any setup help, and they have some of the trendy mattresses you hear about online, like purple. They have an affordable/discount bin if things are tight or you just need something for nonpicky kids.Jonathan Strider was so helpful, and even stayed after close to help my husband and me choose our respective mattresses for our split king. We probably wouldnt have bought the same day without him. He was helpful, understanding, knowledgeable, and friendly without ever being pushy.A good store, with a good employees, that I would definitely recommend. For the first time in a decade I bought a mattress without planning to add toppers.

Upon walking in, I was quickly greeted and helped. I was offered to take a look and see what was in inventory and had all my questions answered. Staff is very friendly and helpful, and the store is extremely clean.

Great service! Eric was awesome at explaining all the features of each mattress, and telling us the honest truth about each one. Highly recommend this location!

Eric was a fantastic salesman being both personable and knowledgeable.

Very nice selection of mattress. Store is clean and smelled nice. Personal cleaning station at the front door. Faith was my sales person. She was very friendly and knowledgeable about their products. Left very satisfied with my mattress buying experience. She is my goto person for all my bedding needs!

This is my second time at Mattress Firm in Holly Springs. The first time, I did not buy anything but I still received superb customer service from Jonathan. Last night, I ordered a box spring from them. When I came home, I realized I needed a low profile and not the 9” one. I called the store and Jonathan picked up the phone. He advised me these particular ones were on backorder for at least a week and half. Jonathan went out of his way and found one for me after calling several places. And to top it off, the box spring is going to be delivered to my house THIS week. THANK YOU!!

Eric was a fantastic salesman. We had a miscommunication on a free pillow the day before. But he called me and attached a code. Shows great professional and personable qualities to have thought about me no less than 24 hours after the visit.

I have yet to receive my mattress but the customer service was so amazing. Thank you Eric!

Every time I’ve had to reach out to them for questions or support they have been over the top accommodating and helpful. Pleasure to work with.

Friendly and courteous staff. Jonathan worked with us to keep us in budget and get the mattress we wanted. Also like the idea of the 120 day exchange policy, if we decide we dont like the mattress we purchased. 10/10 experience.

We got an amazing price on a mattress we have been saving up for! Excited we found such a low price and was able to get home and get comfortable before we thought! Thanks guys!

Great service and was very personable I live out of state and they set up a great way for my mattress to be sent to my home in FL. However the salesperson kept saying I could have gotten a free pillow. So I asked how I could get a free pillow and they never answered it and kept teasing me about it. I flat out said I want the free pillow and they kept making jokes. Even now I don’t know how to get the free pillow. Very weird interaction. Am i getting a surprise pillow?

We had a wonderful experience when we came in to the store this past Sunday. We hadnt been in the market for a mattress for too long but we knew we definitely needed one. Dean quickly greeted us and asked us what we were looking for. We never felt pressured to buy anything. He worked with us and was very patient while we figured out what we wanted to buy. He was also very kind to our boys. Dean went above and beyond to make sure we got what we were looking for and in explaining the process. He even threw in some free gifts we were not expecting! My husband and I would definitely recommend this store because of the wonderful customer service we received from Dean!

Had a great experience at the store. Faith was very knowledgeable and worked hard to find us the best deals on the mattresses we needed. We ended up replacing all the mattresses in the house!

Helpful staff and good value.

Quick and easy. didnt try to up sell. I let him know what I was looking for and they didnt disappoint

Eric, the salesman was very knowledgeable and helped me pick just the right setup. Now, maybe I can get some good sleep.

My husband and I visited Mattress Firm last Wednesday and met Liz, very helpful in helping us decide on a mattress, she is very down to earth and does not pressure anyone to purchase a mattress. We told her we would come back as we talked about our decisions, so we went back this evening and met the store manager Dean and C.C.(she speaks Spanish), which was helpful because my husband and I both speak Spanish as well. Between C.C. and Dean they helped us finalize our decision and we went home with a mattress we love. They gave us a great deal which made things even better, and they keep their store very clean and sanitized; walking through the door you could smell the fresh scent. This store has a great team and they all were awesome, if I need anything in the future this is my store! Thank you so much you all were great!

They told us information on the mattresses we asked about. Good information and no pressure to buy a more expensive model.

Colin Riley knows that mattress shopping is something people don’t want to spend a lot of time doing nor know much about. He was able to get a feel for our comfort requirements while staying within our budget by giving us discounts for the best deal we could get. Additionally, the mattress was ready the next day and they give you a 4-month trial period in case you want a different mattress.

Dean was great at hearing our concerns/needs and sharing a variety of options. He was quite knowledgeable, patient, and highly committed to helping us find the best mattress for our body and sleeping styles. Not only did he never pressure our time or decision, but he also went out of his way to ensure he could save us $ and make the most of our transaction and buying experience.

We just moved to the area and needed new mattresses to replace our ancient ones. This place is fantastic. The customer service we received from Nancy is top notch. She is knowledgeable and didnt try to push any sales. She was patient as we tried many of the mattresses on the floor. We highly recommend Mattress Firm in Holly Springs. Ask for Nancy, you wont be disappointed!

Many models to choose from. Salesman John was professional and knowledgeable of the products sold.

The salesman was extremely helpful! He took all the time in the world, made notes, discussed with me all the available options, pros cons and promotions going on. All in all it was great experience, I would never buy a bed anywhere else! :)

My experience with faith was amazing. I am so happy she is back in Holly Springs. She was so accommodating and I highly recommend her.

Dean and Cici were great to work with. They were willing to price match and ended up giving us the best deal on what we wanted. They were very informative and helpful. I’d definitely recommend.

Amazingly helpful and willing to work with you. Cici was super helpful. The thing I loved was she guided us through to find us the best mattress. The best part though was she asked the budget and was willing to stay away from the top of our dollar.

Excellent customer service! Super friendly and quick and knowledgeable. A++

Dean has been ABSOLUTELY WONDERFUL to work with! He made sure that my husband and I were all set! He was so professional, courteous, and kind! We will be back to work with him in the future! Thank you so much for your help! God bless!

I just wanted to thank Dean for all of his help today! He was extremely helpful and got my husband and I in our dream bed! Cici greater is when when we first went in before the Covid-19 quarantine. We’ve been waiting for things to open up so we could go in and get a larger bed. Boy oh boy did we! It is so comfortable and the delivery will be NEXT week. That is awesome!!! Thanks again for taking such good care of us and I hope everyone comes to your store in Holly Springs, NC!!! Thanks Dean!!!!!

Dean and CiCi were outstanding their customer service was fantastic. They helped me throughout my entire mattress journey I first went in and really didn’t know what I wanted. I bought two mattresses the one for myself I didn’t love when I got it and was very high called them they switched out the box spring for low profile no questions asked. When I went in to exchange the mattress they gave me no problems they honored the price and sale I paid as well and they helped me and really educated me to what I needed and wanted. I am so happy with my purchase and the customer service. Thank you again guys for your patience with me and my husband and for the outstanding help and advice. Great customer service would go back again when I need another mattress.

Staff was kind and knowledgeable about the mattress to help me find what I need.

Loved the service at this store. Cici was amazing and so knowledgeable about their products. We purchased an adjustable base. We were so impressed by the product. We can’t wait to start improving the quality of our sleep.

Great service. Knowledgeable salesman and very helpful.

Great Experience.My husband and I stopped in to the Mattress Firm in Holly Springs on Sunday 7/28 and could not have asked for a better shopping experience. The two workers, Dean and CC, were very friendly and helpful. They gave us our time and space to browse and were available to answer all of our questions. They were extremely knowledgeable about their products. They were very considerate of our budget and ensured our financial needs were considered with what they showed us. We were so pleased with this experience we ended up buying two sets of mattresses instead of the one we went shopping for. I highly recommend this store.

Great staff-CiCi and Dean took time with us toMake sure our purchase was what we wanted.Never rushed us. Excellent service. Beds were received as promised. Delivery men were polite and took time with our set up. Definitely would recommend this store for any of your bed needs . Fabulous experience!

Guy who helped me was extremely nice, and I love my bed

I went to several places. The store manager here in Holly Springs really knew her stuff. I have back, knee, and shoulder issues and the tempurpedic bed I got after testing several is the best thing I ever bought. 😴 Thank you!

The Salesman Tony was very knowledgeable and no pressure sales. I went in just to look but purchased a new Mattress.

I had the best time and experience today working with CC! She was very knowledgeable as well as pleasant and helpful to suit the needs for my family. She remembered me and everything that I told her I was looking for when I initially met her on Wednesday at Mattress Firm. She was very attentive to myself, my wife, and kids to suit all of our individual needs and we are very happy with our decision to shop with Mattress Firm of Holly Springs.

Staff was very helpful in finding beds that would fit my budget and needs, was knowledge about the different features and benefits of different brands and types, and made the buying process seamless.

Dean and Cici were so helpful and awesome to deal with. We bought a bed back in February and it just wasnt for us. They made the return and new purchase seamless!

CiCi was so very helpful and answered all of my many questions. Very excited for my new mattress! Highly recommend this store location

My wife and I came in to the store after shopping online and I couldn’t be happier than coming in directly to the store and speaking with Dean and he went above and beyond taking care of us. Not only did he help on finding a mattress and adjustable base that worked for us but helped on price. That doesn’t touch though on how he made us feel valued and understood with our needs and making it work. This isn’t a place to sell you what you don’t need to drive sales, but what YOU need with your partner and to make it work. I can’t be happier with the experience and hope you come as well and speak to Dean if you are shopping.

Quick and easy!! Dean and Cici are polite and earnest in servicing customers! The process couldn’t have went better. Thanks guys

Service in the store was great!We haven’t received the mattress yet, but we were very pleased with the buying process.

Carol Ann was fantastic at the Holly Springs location. She worked with us, had amazing patience and stayed late to make sure we were taken care of!

Dean was so pleasant and knowledgeable about all the mattresses.And not pushy.Will definitely recommend

Theres a reason why this store has almost a 5 star rating after 160+ reviews. The service is fantastic. Great touch. They didnt try to pressure me into something I didnt need. The salesperson saw we were trying to just get a bed for our guest room and kept the beds she showed us in our price range. It was a great experience all around. Highly recommend for a low pressure, high knowledge sales experience.

Excelente costumer service !

- We went here looking for the purple mattress, experienced such great service from CiCi. Looked at everything, she was patient the whole entire time. She was so informative even about things we did not know mattress firm did or provided. She wasn’t pushy at all which made the experience better definitely looking forward to our next visit. My son enjoyed her wonderful customer service too and he’s 4. The store has a great selection and a area for younger kids to entertain themselves.

I have been shopping for a mattress for several weeks. Mattress Firm became my last stop because it was a fantastic shopping experience. Trevor Everette spent a lot of time helping me pick out a mattress. Even after being to multiple stores, Trevor educated me and I ended up picking a mattress that was completely different than what I was expecting. The knowledge was excellent. Far above any other store I visited. I am very excited to get my new set.

We came here to shop for a mattress and the whole experience was awesome. They are very knowledgeable and honest about the products. We really recommend this shop for those who are looking for a great mattress shopping experience.

Dean and Cici.....they are so awesome. They were extremely nice and helpful. We were looking for our boys and came out with a mattress for us. Our mattress was sooo old. I just don’t know how we went so long without one. They made it possible for us to sleep in peace. Go and see them before the state gets locked down!! Our delivery is in 1 day! Can’t beat that.

We usually hate going into stores like this because of the nature of the environment of buying. Its fun and its annoying at the same time. We walked in - in search for an affordable day bed. Long story short, we walked out with a quality day bed - well under the budgeted ceiling price we stated to the sales rep.Ci-Ci was our sales rep and she did a magnificent job!!!! We couldnt have been more happy with our experience. We walked in - told her what we were in search for, when we wanted it, our price range, and she handled our requests with the utmost professionalism. She was the type of person you wish you encountered every single time you went into this kind of environment. A true professional.

Cici was extremely helpful and knowledgeable. She made you feel welcome and was patient to answer all my questions. If you have to get a mattress I would highly recommend going to her.

Great experience here. Cici was great at helping me pick out a new mattress and was not pushy at all or trying to steer me toward a more expensive mattress at all. She was very knowledgeable when it came to mattresses and how they would affect your back. They have a huge selection as well and at all price ranges.

We visited on 6/7/20. Dean and Cici were excellent. It was the perfect balance of no high pressure and full customer service.

Very knowledgeable salesman

Dean&Cici were very nice and knowledge of there merchandise in the store and knew exactly what I wanted, that would fit my budget,I would highly recommend this Location,I am very satisfied with my purchase.

Cici and Dean were incredibly kind and knowledgeable in helping us find the perfect mattress. They knew exactly what questions to ask us to point us in the right direction. They were patient and did not pressure us into making a decision. Highly recommend this location!

CiCi is AMAZING. She was super helpful and guided me to getting a perfect mattress. The service my family and I received was remarkable. Their facility is clean and welcoming.If you looking for a mattress, I highly suggest that you come to Mattress Firm in Holly Springs. 10/10!

Me and my wife purchased a mattress a little over a year ago. Our initial sales person was awesome. A year goes by and our adjustable base on one side is not working. I go back in the store and expect some sort of empathy and help. The sales associate pushed me out of the store and handed me a 1-800 number to call and tells me sorry dude should have bought a warranty. I agree with that statement and was not expecting mattress firm to cover 100% of repair. I was just looking for some help and guidance on how to get the mattress base repaired!!! Zero help or concern. Spending over $4,000 on a mattress, you would expect some level of service before, during and after the sale.

We had great service Cici and Dean today. So glad they were open my in laws will sleep better tonight.

Friendly staff and all information was available to make my purchase.

I was in need of a new mattress and came to mattress firm. I was instantly greeted with a warm welcome and got great information about what mattress was right for me, and all of my questions were answered perfectly! I left here so confident in the mattress I chose and the customer service was impeccable!! Carolann helped us out today and she was fantastic! Carolann was so sweet and helpful I would recommend her to anyone and everyone! Thank you mattress firm and Carolann for this amazing experience!

Cici and Dean were very friendly and gave us a great deal on a queen mattress and box spring! I highly recommend you go see them first!

Great experience. The saleswoman made it a very chill and easy visit to get exactly what I needed for cheap.

Cici and Dean were so amazingly helpful. They gave us the best deal. We were so pleased with how quickly they assisted us. Great service and happy people that took care of us.

Dean and Cici helped us out very much, and provided great service. Will be recommending them for friends and family!

Outstanding customer service! Barry Harvey helped me and was extremely knowledgable and took time to ensure I understood the differences in merchandise, so I would purchase what was best for my sleep style.