I called to find out about storage space and Larah answered and was a big help! She was quick and efficient in getting me pricing and getting me all set up with a unit. Couldn’t be much happier. I highly recommend asking for her!

100% Awesome!! There are absolutely NO words to describe the customer service that Ashley provided us during our recent visit to rent a storage unit at the Holly Springs location! From the time we walked into the office, and the smile that she greeted us with (even behind her mask) and the friendliness in her voice was exemplary! Her professionalism and willingness to assist is beyond anything I’ve ever experienced! The units were clean, well lit and we feel confident that we chose the very best place to place our items! Thank you Ashley for a great transaction!!

While in the process of moving, I called several places and this one really pulled me in. Larah is amazing. She walked me through the process step by step and quoted me some really great rates. I have no doubts that my things will be safely stored here. Thank you Larah for your kindness and resourcefulness.

I have to let it be known how amazing this storage facility and staff is. I went in to make a payment and I was a bit frazzled but the young woman Barbara was so calming and helpful. She made ne forget what my issue was prior. She took my payment and was so polite. I definitely will not use any other storage facility!

Ashley was phenomenal. Her attitude is always positive and professional each time I am in the office. She has never once been rude or mean to any customers. I really like her professionalism and respect on all levels.

I’m a third party out of state helper:). Short story...mom’s CC# was stolen which is on autopay for her unit. Card was canceled and payment was due today. She is still waiting for a new card. Victoria was amazing! Efficient and helpful with additional advice that made this issue painless. I would highly recommend Public Storage solely for their impeccable service. Thank you Victoria.

Larah the property manager was awesome and was able to accommodate my needs. I would highly recommend.

This storage unit is fantastic especially because of the manager Ashley. She is super sweet and respectful. She will go out of her way to help you out and get you what you need while being sweet and respectful along the way you can tell she actually cares and that means a lot and its hard to find these days . Highly recommend this place . Also they will contact you for your payments and kee you informed. Thank you Ashley :)

My experience was great! Larah helped me find what i needed. Answered my questions and got us a great price. If you are looking for storage see Larah in Holly Springs/Fuquay Varina.

I have had a unit here for 7 months, and need another one. Hamdi called me after I made reservation online, and found me a unit that fit my needs even better than the one I reserved. Im very impressed with the customer service

Great service and so polite Barbara was knowledgeable and treated me with the upmost courtesy job well done.

This was our first time renting a storage unit and we had a fantastic experience. There was a slight maintenance issue with the first unit we were assigned so we called the rental office. They answered the phone on the first attempt to call and Ashleigh was incredible. She was extremely friendly and understanding and she had us in a new and better space in less than five minutes. We will definitely continue to use Public Storage Holly Springs when we have storage needs.

Thank you Ashley for providing us great customer service! You truly made this an easy and smooth transaction and we are happy to now be a part of the Holly Spring Public Storage “orange door family”.

Very clean and the security is top notch.

This is the first and last time we will ever use Public Storage. We rented two spaces and paid a good amount of money to do it. While the front desk at this location was kind and helpful, our experience with the company as a whole was negative. We were given different information by the 1-800 number twice than what the local company gave us so they didnt communicate the same across the board. There was some confusion and we closed out on the 1st but instead of pro rating or trying to work something out, they charged us the whole month even though they said they would consider pro rating and get back to us. We will never use Public Storage again due to the lack of communication and lack of customer service.

Very clean. Highly recommend

Stopped in to make a payment and the lady Ashley is very nice!

Screaming at the top of my lungs! What an awesome place to do business with, I had to move out @ the last minute and things wasnt going well. I called this location and spoke with Ashley and she was able to get me a space onsite. Keep up the great Ashley and thanks for everyday!

Kimberly was awesome to work with to get signed up. I had a very last minute need for storage. Called a few hours before they were closing. Kimberly got me all set up quickly and explained everything very thoroughly to me. I met Ashley on my 2nd month at Public Storage and she was just as friendly and amazing to deal with. A great place for storage if you need it short or long term.

I couldnt be more grateful for the help from Larah. Ive never rented storage before and she has made me 100% confident i have made the right decision. Thank you for all of your help

The facility is very nice,clean,and well maintained. Ashley was a giant help and super friendly!

Miss Barbara made everything super easy.

Very nice facility - My mom stored here while I stored at another location and will be using Public Storage again in the future.

Ashley set me up in 5 mins. Quick and easy.

Ashley was very helpful. The e rental was extremely easy and very quick.

I only had space just for a month or so but had some problems vacating the unit and Ashley was so very helpful with my situation. This public storage is clean and kept up. I would use this site again in a heartbeat. Thank you.

Staff super friendly and helpful, I liked that the Units were kept up and clean.

Stopped by to look at a mattress for sale. Units seem very clean, they are indoors so its air conditioned, and it seems to be well kept. I dont have a unit so I cant speak to how they run things.

Ashley was great to work with -- very helpful, knowledgeable and friendly!!

Ashley is super friendly and great with answering my questions!

Ashley, Jason, and Kim are the dynamic trio. Met them on yesterday and they were able to help me get setup with a storage unit. Easy enough... If you’re looking for short term or long term storage, I highly recommend this location.

Ashley was great, super nice very helpful

From the moment I walked in the office they were super helpful. I appreciated that they did not try to up sell me on a larger storage unit than I needed. They were very patient with me as we went and checked out two different sizes and walked me through decided how much we needed. I hate the sleazy salesmen that tell you long winded stories and up sell you on things. Got none of that here! Super friendly and offered opinions but let me decide what I wanted.Update: we had to change sizes and the management was great at that too. Helped remotely and what we got ended up being perfect.Great experience and would recommend!

Ashley and Jasmine were both awesome. Move in and move out was super easy. Great staff and great prices. Highly recommend

Just to rave about the superb customer service I always receive from the staff, one in particular is Ashley. They’re always so jovial and able to assist. But Ashley go above and beyond to make sure each time she’s in front of a renter she’s speaking to us. It doesn’t matter if she’s just getting off the buggy cart in 100* weather. My rental is ending this month but I had to stop by to leave a raving review for Ashley. Keep up the good work, it makes all the difference!

The ladies in the office are great. If you need storage please go see Ashley & Kim. I definitely recommend 👌

Thank you Ashley for helping me get my storage unit up and running! Great location and kept very clean.

Had a great experience with this public storage and the staff was amazing. They were very helpful and kind throughout the whole process.

Public Storage has great prices with a convenient location in a great area They even offer insurance for your items. Ashley at the front desk made it an incredibly pleasant experience. She is quite knowledgeable and inviting. I would recommend to anyone.

Ashley & Kimberly are always nice & helpful. Very good service!...

Kimberly was so helpful! This is a great location!

Came in to rent a unit and Ashley helped me so much and great communication thank u

Ashley was great! She helped us get the space we need in a quick time frame. 100% would recommend 😊

Ashley was fantastic. The cleanliness of the front office and unit I rented was on par. Super happy with the personable staff at this location and was happy to see the safety precautions in place because of COVID. Thanks!!!

Do not recommend this facility.If I could give zero stars I would. 6 months in to your rental they will increase your rates. Multiple issues with gates broken and left open or not working at all a couple of months into our rental. Customer service person called to try to get me to update my review but when I refused to give a better review stating it was based on my experience, she then got hostile and proceeded to say” LET ME TELL YOU SOMETHING. I just hung up. There is no reasoning with someone like that.Edit:Beware! They have made Another, Significant, price increase in Jan2021 on my rental space.Will be moving from this location ASAP!

Ashley is outstanding very professional and goes out if her way to make sure customer is satisfied.

Ashley at the Public Storage Broad Street, Holly Springs, NC is a gem!!! Excellent Custer Service!! And a pleasure to work with, so very helpful. She definitely deserves five stars and was the reason I chose to store my belongings with Public Storage.

Ashley was amazing! Great personality and helped us get everything we needed at a great rate. Would use them again in the future.

Wonderful Staff….Ashley was most helpful!!

My experience with Ashley was exceptional!

We had Ashley and she was absolutely fantastic and made this experience super easy

Awesome service and extremely friendly

Ashley was very helpful and friendly

Came to office and was helped. It was greatly appreciated.

Ashley is amazing I highly recommend calling her for the best deals on storage in Holly Springs!

Ashley help me up at the front desk today and I have to say that I am overly pleased with her customer service and she was absolutely amazing with executing her information on the storage unit and gave me the upmost respect.If you decide to put storage in public storage you will not be displeased.

Ashley helped us out. Was super quick and easy and got right in and out.

The units here are brand new and very clean. Ashley was able to quickly get us set up with a unit that fit our needs at a price much lower than other storage places. The security here is top notch as well. I feel confident placing my items here for the time we will need it.Thanks, Ashley!

Kimberly was able to begin our appointment a few minutes early which was very helpful. Her attitude, knowledge and willingness to meet our needs were outstanding. She’s a great person to work with and I highly recommend her and Public Storage.

Called in with some questions about the online rental process. Kim was kind and extremely helpful in helping me figure everything out,

Dealt with Ashley. Very pleasant and provided quality friendly service. Very thorough and professional!

Ashley is awesome at this location. I’ve been here 2 other times and I have always been satisfied. She got me in exactly what i needed and it was a very comfortable experience. Definitely would recommend again and again.

Ashley provided excellent customer service!

Kimi was super supportive and respectful just such a good vibe and spirit thanks for the help kimi. 🙂🙂

Staff was easy to work with. Nice facility and reasonable rates. Would use them again in the future.

Great Service at the Holly Springs location. Ashley was extremely helpful and very knowledgeable of the products and availability.My primary purpose was purchasing moving and storage supplies. I was extremely grateful that Public Storage carries them.It would be beneficial if Public Storage advertised this when googling moving supplies. I went to several different merchants trying to locate these supplies without success. As I was driving down the road I pulled in on a whim to see if the Holly Springs Public Storage carried supplies... I was pleasantly pleased and was able to purchase what I needed.Thank you

I came in looked for storage, and Ashley got take care of me. She was really nice 😊

Front desk was wonderful and the unit was very clean and seemed never used.

Absolutely great service. I would recommend the business for your storage needs.

Very clean and well maintained establishment. Staff took care of all of my needs. Highly recommend.

What a great experience thank you Kimberley, Jason and Ashley.

Great first experience. Ashley was very patient with me in helping me find the right size storage for my belongings and even stayed late so I could come after work. She was thorough in the contract and transparent of any and all costs. I left feeling confident with all of my questions answered!

My husband and I came in today to rent a space. We were so lucky to be helped by Jasmine. Jasmine was awesome - knowledgable, super friendly, customer focused, and very helpful. She helped us decide on the perfect sized unit for our needs. She showed us the unit and it was very clean. In fact, the whole facility is very clean. We could have rented a storage unit anywhere, but anywhere would have not had a Jasmine! I would definitely recommend the Public Storage in Holly Springs.

I came in spur of the moment and Ashley was great and very courteous to me thank you for all the help definitely recommend

The sign on the door said be back at 3pm. I waited 30 min. for nobody to return, dont know who is the manager now but they are never in the office!

Rude staff. They force you to buy a lock when you bring your own and refuse to refund my reservation even when it says it online.

Kimi was very kind and sweet helped through the whole process.

Met with Ashley today, found her to be very professional, friendly and thorough. Assisted in every way to ensure a comfortable and pleasant environment in view of pandemic conditions.

I was in need of a nice clean space to put my stuff and I looked around and ended up with this place.. Its clean and feels very safe. Ashley, you were amazing! I was needing things to go quickly and smoothly and you gave that to me.. Thank you for your kindness and quickness..

We’re buying and selling and for the first time we didn’t use Security Self Storage. Public Storage has 30*10s, which is what we needed. You get a ton of emails from them, but none when your payment is coming due. They locked our account and the keypad said see manager. Apparently our payment was due the prior day. For as many emails as they send you, it would be nice to get one when your payment is due. They’ve added to an already stressful time. This place is a lot less user friendly than Self Storage has been. The staff there are the only reason I give an additional star. The’ve been nice, but we won’t be using this place again.

Stopped by location for some pricing for future move. Very clean place with nice staff. Will definitely be using!

This place is the greatest!! Got a flat tire and jason came running out and changed it without hesitation. 100/5

I had such a great experience with my checking working with Kimberly and then when I got to the unit and Ashley was such a help in getting me into the unit and clearing it out for me!

Ashley was the sweetest and such a pleasant person! What a great experience!

The employee kimi was very polite and respectful.

Amazing customer service, very friendly and pleasant. Helped us get into a newer building with no additional fees. Thank you so much for all your help and taking the time to explain the details of our rental. Ashley goes above and beyond, and definitely recommend Public Storage in Holly Springs.

My parents are moving from Indiana to North Carolina and needed a storage unit. My dad was able to reserve a unit online, but you need to come in-person to finalize renting a unit as you are required to lock the unit. So my dad asked me to swing by on my way home from work to finalize the rental. I arrived about ten minutes before closing and Amy did not hesitate to walk me around the property and show me the unit. The unit was clean, well lit and we completed the rental paperwork. Amy was extremely professional and made the storage unit rental a breeze!

Ashley was very friendly and helpfulUPDATE - Even though I had insurance coverage through my renters insurance, I was told that I had to purchase Public Storages insurance and that I could cancel it the next day. I asked if I would receive a refund if I canceled the next day, and Ashleys co-worker told me that I would receive a prorated refund of the premium. I just canceled today and was told that I would not receive a prorated refund.UPDATE 2 - I received the proper refunds. Initially I gave a 5 star review, then 3 star after the first update, and now 4 after this second update.

Very helpful and polite staff. Great customer service!

Kimberly was super helpful with a last minute storage need. Highly recommend this location!!

Pricesare a bit much but not having to worry about security.

Unfortunately our review for this location is being updated. We finally decided to leave this storage unit location due to lack of caring from employees and the drama that continued. The last straw was when we had to contact the police based on an employee threatening us and management that seemed to not care about their customers.At the time of the initial rental my storage space was somewhat dirty but nothing a broom wouldnt fix. I was happy with the online prices. (Beware - pricing does increase, watch your bills!)The main reason for my 1 star review is the experience I had with Ashley.previous review: upon arriving to my storage unit yesterday, Ashley had the door open to the office where my storage unit is located and asked me if I had a hand cart in my storage unit which is right beside the office. I said, yes and she asked me to leave it outside of the storage unit. No problem. I did. I, then, asked if she had a broom that my storage unit was very dirty from when I rented it - she told me because of this review she wouldn’t be willing to help me - put the broom outside the office and when I asked for “corporates phone number” she said nope I won’t give it to you and slammed the door. She kept saying she has nothing to do with that, it’s not her problem and that because of my review she wouldn’t help me.Also updated the picture of my first review of how my storage unit was dirty.

Renting the unit online was super fast and easy especially because I needed one that day. Once I made an appointment Amy walked me to the unit and then the rest of the process was quick and easy too. So far Im happy with the price and location and the great customer service from Amy as well. There were a few fees that I didnt know about or overlooked online maybe but they did not overshadow the experience.

Ashley was amazing! She helped and advised me on ways to keep my furniture safe and secure. She gave some really good tips and suggestions.

Great service and I Would like to take this opportunity to personally thank Kim for her kindness. The first time I met her was after I had a major back surgery. I stop by there to pay mu dues and I was wearing a back brace. She never forgot my name and she always ask how am I doing every time I stop there to pay my bills. Kim, I just want you to know that I deeply appreciate you. You are an awesome human being. Thanks for everything.

Ashley was very good! Great customer service patient and available to help. It is great to find people willing to help. I just came in with my brother in law and we had everything taken care. Great Service!

Fast service. Clean facility. Friendly associates. Safe and secure facility.

Ashley was absolutely amazing to work with! She was knowledgeable and friendly. Helped me choose the correct size unit and walked me through everything. Definitely recommend seeing Ashley at Public Storage! Great experience.

Thebest storage place out there very helpful employees....

Ladies are always nice.