Lets see... Put in an online appointment for 2:30 for an oil change and tire rotation. I arrive and am told (with apologies) that the online system allows for double booking. So it will be 90 minutes to wait. Fine.Car is pulled around front at 4:05. I check out (and they nicely tossed on a coupon for me, thanks). I ask casually if they added air to my tire that was low. They balk, run outside, whip my van in, fill it, and whip it out. Except... When I get in and check the pressure? The same tire they filled low was in the same spot. So. Clearly no rotation was done. My receipt said it was... But the computer doesnt lie.Ill go elsewhere next time.

Took good care of me. Oil change was fast and informed me of things I needed to know about my car.

I’ve brought my cars & truck to this Pep Boys for years. I had my back brakes & rotors replace by someone else in Oct. I came in to get the front replaced and they said that I needed front and back brakes & rotors. I told them to replace the front and I’d come back for the back. I decided to take my car to another shop and the mechanic said neither needed to be replaced! Ladies beware this store will try to charge you for work that you don’t even need! They have definitely lost my business, I will never have them service my car again, not even for a oil change!

This place was recommended so I wanted to have my car serviced there. I went Twice with an appointment and the guy to do my evaluation had called off work. I drove 17 miles to and from home both times without getting service and now that Im here for a 10am appointment, that I said I Needed specifically, they still didnt look at my car until 11. I just waited an hour in the waiting room where there was eventually too many people. I hope they do good work because they are already on a bad start with me. I take my time very seriously.

Sean & the team were fabulous on my synthetic oil change. On time, honored a coupon (without questions), & a great attitude. I Iive in Gurnee with relatives in Hazel Crest. Ill definitely be back!

Lady was very helpful even thou they were short staff. She helped me.andade.sure my tires where safe and pressure where it should be. Thank you tori.❤

They honored our appointment which was nice and the lady working the counter scored us a coupon

I received a great deal on tires they were very professional and my vehicle was treated very well. Im planning on taking my truck up there sometime in September to put tires on it great job Pep Boys.

Saturday June 5th i went into pep boys to get Tire rotors And brakes done on my car they want to charge me 1,010.00 for all for and i told them no and They messed up my tire bolts so I had to replace them. I will never go there again. They to high and sloppy.

I use Pep Boys 4 years not knowing that they were just constantly ripping me off and not maintaining vehicle properly

I went to the Homewood store near 183rd but they only sell tires now. The whole Pep Boys chain is changing to be a tires store.I didnt know it is changing to tires store.Maybe with a marketing research they found out it was more profitable to sell tires and not parts.I thought it was (as before) an auto parts store and that I could find a simple oil for a 2 stroke engine but found out otherwise.They sent me to Autozone where I found what I was looking for.

Busy Friday afternoon, but staff was professional and Ms. Angel and African American male at the front ( didn’t get his name) took care of my needs. Thanks!

2 new tires, was told the service would be a 45 min wait. The wait turned into a hour and a half wait and I ended up with a cracked tire pressure sensor. No RESPONSE FROM PEP BOYS OR EVEN THE CORPORATE OFFICE...JUST A COMPLETE RUN AROUND. HAVE MADE MULTIPLE ATTEMPTS AT A RESOLUTION FROM CORPORATE AND I HAVE NO RESOLVE.

Stock levels on the website may not always match whats actually in the store. So youll want to call ahead to avoid a wasted trip. Prices are usually very competitive, especially if you can catch a good promotion. Wait time can be a bit longer than expected, even with an appointment. The staff is professional and the wait area is clean.

Very good experience, very friendly, knowledgeable and timely

Its always interesting to see just how quickly the bill total adds up. If nothing else Manny is a personable service manager. Accommadations are a little seedy as expected, which makes a quick visit more preferred.

Their more than a tire shop. I know GMC is in good hands. Only place I take him. Manny was up front about what was needed to be taken care of right now. He helped me find the best deal for my budget. He was very patient with me ( I can be a handful). Thanks to Manny and his crew me and my baby are good to go. Thanks guys.

I called on advance to inquire about a sale on tires I read online. I met a true friend in Michael the Pep Boys associate who took my call. Courteous and patient he explained every thing I needed to know. That said, I scheduled an immediate appointment. When I arrived Mario welcomed me explained he didnt have a complete set of tires Michael and me dicussed a couple of days earlier but a set of 75 thousand mile rated Cooper tour tires were available for immedate purchase with free installation for just $10 more per tire. Well, it was. no brainer! I didnt hesitate to accept the better tire (the other tires quoted where rated for just 40k miles). All said, I didnt evev pay $10 more per tire instead I paid less and got more. Four highly rate Cooper tires installed, wheel alignment, tire disposing and tax included all for $601 dollars. Yes you heard me right! $ 601!! Oh, and by the way riding high and tight in about 3hrs. So I highly recommend tires at Pep Boys of Homewood, IL 18024 Halsted. Get them a call NO UP SELLING you on services you dont need or ask for! Thats great news!

I felt like I was getting the run around, I just needed my rear driver side tire checked and this shop couldnt make time for me. But the same shop can make time to sell tires to you. Need help on understanding how this works?

My daughter was on the hwy returning to college and experienced a squeeling noise when the vehicle was over 50mph. She 1st took the car to different auto shop where they told her they could not help her and would not even look at the vehicle. She then tried Pep Boys where Sean popped the hood and found the return spring on the accelerator had come loose. He then also did a complete check of the brake system to ensure there were no other issues. After test driving the vehicle Sean then sent her back on her way and did not charge her for the assistance. Thank you very much, its nice to know that there are good people out there willing to help.

Terrible... I made an Appt on line,Arrived early and They Wouldnt Honor It

We had a wonderful customer service experience today. Jessie, store manager is so nice and helpful.... I had all four tires replaced on my car. The service was very fast (less than an hour). I plan on coming back for all my auto needs. Thank you.

They are serviceonly now...they no longer sell parts

Very courteous and willing to explain things in detail to where you understand what work needs to be done to your vehicle.

Shawn went above and beyond for me and I am very grateful!I had made an appt online with a certain tire chosen. When I got there I wanted a different tire and it wasnt in stock. Shawn offered to go to another location ON HIS LUNCH to pick up the four tires! I couldnt believe it bc I was really only paying for 2 tires bc the other 2 were free. It was the Black Friday deal I found online ! Thank you Pep Boys! Ill be back!

Im a rewards member, so I bring our two cars to them for all oil changes and some light maintenance. My experience has been that Ive had two negative experiences that more impacted my time (how long they had my vehicle due to mishaps managing appointments) than a problem as a result of work done to my vehicle - and both times were a result of dealing with a manager named Manny. HOWEVER, I have had nothing but awesome experiences with Sean whenever he has been there to take care of us. Honestly, Sean always goes far above and beyond, takes personal ownership of situations, and has helped me out tremendously on a number of occasions. Give that man a raise. Seriously, give him a raise! Overall though as well, all of the techs and mechanics that I have interacted with have been super polite and helpful - even for things like plugging a tire. Ill keep coming back. Thank you!

Had a great experience here today, went in for an oil change and was treated nicely and with professionalism. I am big on customer service due to bad experiences at prior shops but Jessi was great! He helped me with my appointment and answered all of my questions. He was nice, very informative, had a great personality and made me feel welcomed. Definitely will be returning in the near future and will recommend them to friends and family for future services.

Best one I have ever been to. Amazing customer service, friendly and helpful staff. Jessie takes amazing care of all his customers. Keep up the good work!!!

Excellent service. Car looks Great!!! Thank you to Jessi, Awesome attitude and best experience the moment I walked thru the door. Took care of everything I needed with precision and care. 5/5 recommend. Ask for Jessi! “Why deal with the rest when you can come to the best!” Thank you pep boys!

Thank you Jessie for helping me with my battery when no one else would. I wouldnt have been able to get to work for a while had you not helped me. This guy is amazing. I highly recommend this place to anyone looking for a reliable mechanic.

The guys were great. From counter to tire techs! Came in at last minute with 2 bad tires. They got me new ones and I was on my way! Great people! Will be back in the future

My experience was excellent!!! Sales person was fantastic and helpful!!

Horrendous customer service, employees give customers the runaround when it comes to servicing their vehicle, and also poses a potential health risk to their customers because of their lack of not properly fixing customer’s cars.This location lied to a customer claiming that their vehicle had been fixed and was ready to be driven off, only for the customer to find out that their vehicle has not been fixed after almost getting into a wreck within minutes of them driving their car off of the Pep Boys lot. This is completely unacceptable and they should be held accountable, and reported. If they are unable, or unwilling to fix customers cars they should not be accepting any vehicles from any customers.

Mediocre service and con prices for poor quality goods.

Poor customer service no wonder they are going out of business, service manager said that they would be able to take care of the wheel alignment today before dropping it off . just so they can call me 3 hours later to tsll me to leave it overnight because they dont have man power to do the alignment..... waste of gas and time cause I cant leave it overnight since I work nights

Oil change and two belts replaced in less than two hrs! Pleased indeed!

Pep Boys took good care of me today and every time I visit. Although it is Saturday, they were fast and thorough with my multiple services. I am super appreciative and want to give a special shout out to the Service Manager Brian for being so kind and helpful to me!

I love the people at Homewood pep boys every time I’m there they take good care of me. They are courteous, kind and always on point when it come to working on my car. I am leaving the state and I will definitely miss Jessie( btw HE IS AWESOME) and his team!!! Thank you guys for always being there for all my auto needs.🤗🤗🤗

I needed a car battery. As soon as I walked in the door (out of the 20 below cold) I was greeted/welcomed by an employee asking my needs. I was out with battery in hand in less than 10 minutes. They even offered to install the battery for free (1-hour wait because of the weather) but I was in a rush. Would have been nice if I had the time to wait! Thanks and keep up the good customer service!

I had the best experience yesterday in Pep Boys. I came in upset about another problem with my vehicle. Jesse showed me another the problem I was having with my car. I was so grateful for everything he did for me. The repairs were at a fair price, and I will return for future repairs. Jesse thank you so much for everything you do to make PepBoys great. You are the best!!😀

Came in for an oil change that typically takes a couple hours, but today it was done within 45 minutes!Jesse and Gerard were very friendly and pleasant, which I appreciate.Keep up the GREAT work and excellent customer service!

I will not be going back to this location. I had an appointment for an basic express oil change. I arrived 15 minutes before my scheduled appointment. It took 15 minutes for someone to even acknowledge me at the counter and there were 3 men working besides the laborers. I had to sit in that nasty waiting room where there were ants and wait for 2 hours. During my wait time I asked the guy whats taking so long? He said we have to finish the other cars before you. Well whats the point in having an appoint for an express oil change if youre not going to honor it. He proceeded to tell me they dont offer express services! Excuse me there are posters up everywhere. They also have a sign that states if youre not satisfied for any reason you can get a full refund..well needless to say that didnt happen either.

Very friendly atmosphere they do good work u not in there all day and they play good oldies on the music go there check it out I did 😊👍👍👍

This place is terrible! They have had my car for seven days and absolutely nothing has been done. It was covered under warranty and they still gave me the runaround. Steer clear of this location. Customer service was poor and there was no sense of urgency in handling my concerns. Really bad experience!

Appointments are useless if six other people can make an appointment in your same time slot when theres only 3 people working. Plan to wait A LOT longer than youre expecting.

Great experience..the manager at THIS location was very helpful! I previously had another experience at a different location, and was very disappointed. But Jessie turned it around for me and got everything straightened out! Great customer service! Please make that visit!

Terrible terrible service. My car air went out. It is under warranty. The warranty company sent us to Pep Boys in Homewood. We brought our car in on July 2nd. We were told the person who works on air conditioning comes in on Thursday morning. We got there early Thursday morning. No one called us back that day. Called Friday. No 9ne answer the phone. Went up there, they said they were waiting on a response from the warranty company. So we waited a week. It is now July 9th. Nothing. They wont answer. My husband called the warranty company and they said they havent received any calls from Pep boys. Now we are in the parking lot waiting for them to give us my car back that they didnt do anything on. They dont deserve the one star.

Took an hour and a half to pay for services when picking up my truck. They have over 8 registers but only 1 worked. They had to reboot the card machine 3 times before it finally worked. Also, I dropped my truck Wednesday for rear brake service, the tech noted on paperwork that I was using $50 off service coupon that I also showed when dropping off my truck but when picking it up they wouldnt honor the techs handwritten note of the coupon I had to locate and provide it then for them to accept. Of course when accessing the Pepboys website, because its an instore coupon for Pepboys, its down for maintenance. I would think all service representatives should be aware of their stores coupons especially for common services like brakes. Needless to say I was finally able to get to the coupon but still then had the before mentioned issues trying to check out. Ridiculous!

Prices are outrageous. Left with a light on dashboard. Had to return to get it turned off. Person had a bad attitude. Not a problem since.

AMAZING customer service!! Very professional! Tammie and Jessie were super welcoming and kind! I will continue using this location for any of my car needs! Thank you guys!

All around great service.

Had an appointment. Waited for 35 minutes past the appointment time and then got told itd be 20 minutes before they could start on my car. Honor appointment times. Manage time better. Theres other places to get an oil change.

Thank you Jesse for the amazing customer service. You have definite made us very comfortable at your location here at Homewood. Thank you for taking the time with us.

This location managed to get the services I needed completed. Four stars only because I was there from 830 am until 215 pm for brake pads, tire change and oil change/routine maintenance. A bit of a long wait but their customer service was good and the employees did the best they could. Way better service than Matteson location, by far.

I went in today to get a oil change and was seen by the service manager Jesse such a knowledgeable pleasant guy excellent customer service his team worked very fast and with no issue I definitely recommend coming here for whatever issue u have with your vehicle that needs service

Shawn is so awesome and amazing!!!! He get the job done!!! Thank u so much for help me u r the best!!!!!!

Thank you Jesse, for the great service. I would definitely come back for future services. Great customer service.

The worst peopleBrought my truck 6 times never get it done right alignment that’s why this company it’s closing

Went in for an oil change and the Mechanic got the inside of my car dirty, as well didn’t give me none of the information for my next oil change. Service was trash!!!

WOW...LET ME BEGIN BY SAYING JESSIE SHOULD BE THE FACE OF PEP BOYS TV COMMERCIALS, ADS, fLYERS, great customer service, welcoming, and very new nice guy... furthermore the mechanics were par excellent. The level of knowledge and expertise made it a very pleasant experience. Thx!!!

Looks like they got some new staff. great energy and great service. music was nice too

My experience with Bryan was very unexpected from past history in the store. he was very warm and welcoming. His coworker did the job with a smile and was very helpful.

Oil was changed quickly and tires were rotated. I thought the tires were supposed to switch sides on a rotation, but Im no mechanic so Im not sure. No air was put in the tires. No offers for other needed services. Oil gauge was not reset. However, I was pleased with the service overall and do plan to return in the future. These were just ways I believe it could go from a good experience to a great one.

I suggest ALL Lyft Drivers to come here!! Jesse will take care of you 100% He’s AMAZING! 😊

I just want to take the time and give a huge shout out to JESSIE👌👌. Thank you so much for your service and making my first experience here at Pep Boys a great one.

Thank you Jessie the most amazing person that I have came across thank you for hospitality and great service you have my business.

Thank you Jessi, for helping me today when no one else would my tire bust on me on my way home and no one would help me I went to firestone and everything he only had one mechanic and still made it happen before 8 and checked my oil and let me know i had none and let me know he put some in it he is really a life a saver.

They installed a new tire for me and said I needed a new tpms sensor for my tire, an extra 100 dollars only to find out they never synched it to my car, I brought it again to them and they kept saying it was synched to my car even though the light was on the dashboard. brought it to a buddy that works at Firestone with the device to see if it works and it was never connected lol what a joke never coming back again!

I was greeted promptly and asked what I needed done. I was given a realistic timeline and told I would be called when my vehicle was ready to be picked up. I was called twice with status updates and questions regarding additional services that would be helpful and/or necessary to complete what needed to be done. When I informed the employee that I would not be able to afford anything additional, she was very helpful in making sure I could get what I needed at a reasonable price. Overall, it was as pleasant an experience as I think can be possible when getting a vehicle serviced.

Bad customer service. I was told it would be done by a certain amount of time and waited the whole day just to be told they wouldn’t work on it that day. They didn’t bother to let me know what was going on during the whole day...I had to ask. Expect to wait longer than you should.

Great customer service Jesse and his crew are great fast service and welcome you happily, no attitude unlike Orland park location or lansing location i highly recommend this location

I walked in not knowing exactly what I needed but Mike knew. Immediately on my drive home I knew he was right with the tires he suggested for me. I had to call him and thank him before I even made it home. I never knew my car would handle this well and I feel prepared for the snow. Thank you so much Mike, I will be back for brakes soon!

If u need help ask for Fred or Jesse they’re awesome very professional great service in and out 5 stars hands down!

I would never go there in a million years!!! Very bad service!!!!! I went for a wheel alignment and after, my car was veering to the left so bad I called them back.. the only thing they said was that the tech did the job properly.. what a lie!!! I had to go thru corporate which was still a joke, took 3 weeks to get my refund... DO NOT GO TO THIS PLACE.!!!!! IF I COULD RATE 0 STARS I WOULD GIVE THEM -10 STARS.. DONT WASTE YOU TIME!!!!!!

Terrible service and awful prices are just the surface. Told me that the service I needed was only going to take half an hour. It took way longer than that. No manager on duty to complain. Never coming here again. In fact, I am done with Pep Boys period. $40 to put the tire on the rim? Really? No thank you. Ill be going someone else from now on, even though those places are further away.

Shopping there for auto parts, they have a good selection

Unprofessional,Ignorant, and Unorganized.Are just a few ways to describe the customer service at this Pep Boys in Homewood. They absolutely dont have the customer in mind.I dropped my vehicle off yesterday at 6PM with George. He said they would look at it at least by 1PM the next day.(Keep in mind he seemed very incompetent and uninterested.) Today I received no notification regarding my vehicle status. No call, no email, no nothing. I called them at 3PM and spoke with George who accidentally admitted that he forgot my car was there!!! He let that slip and tried to cover his tracks by saying oh I remembered we just havent had a chance to pull it in yet . BS, I asked him how long it would be before they could get it in. He had to go check with the technician, he had me on hold for 10 minutes. So I hung up and called back. He answers and says oh I was is just coming back to the phone before you hung up. BS again, then tells me the technician has two cars ahead of me and gets off at 6PM!!! By this time its almost 4PM. No way they were gonna get my car in before 6. I knew it and he knew it all he had to do was be honest. I was fed up and went to pick the car up, George wasnt there to my surprise. There was a line of waiting people who all looked frustrated. I told whoever the other uninterested guy that was at the desk to cancel the order so I can take the car. This has been a huge inconvenience for me and very upsetting. They are very unprofessional and incompetent when it comes to their job. People like them give off the stereotypes that you dont want to assume. Please hire new people who actually want to work and know how to do their job at the highest professional level.

Ronnie, store manager, was extremely helpful and very nice. I came in with a check engine light. He pulled the code and told me it was a MAF sensor. He advised me on options between cleaning it and replacing. Even showed me how I’d do it on my engine. Great service! Thank you Ronnie!

I called and lenny answered. He looked up my parts and asked me if I would like him to pull them. When I got there he had them ready to go and checked me out quickly.

The most helpful retailer Ive had the pleasure of giving my money to. Greg, parts mgr. Is very customer aware and has always been able to solve my problem.

10 Oclock appointment for an oil change. Car was yet to be in garage even 3 hours later! They deceive you on estimated times. With little care in the world for your hard earned time.

Very well organized, helpful in finding what I need and then some. Personnel great and a pleasant experience. Will definitely return.

The service manager, Jesse was the best. Great customer service.

Vic, George and their mechanic, Greg helped me get going on my way back home. Greg identified what is causing the noise on my Dodge Caravan engine. I would have waited to get the parts replaced if I am not pressed for time. I recommend the teams professionalism and I hope it would stay that way. I have seen some negative reviews from this store but I did not experienced anything negative in this visit.

I went to this location for new tires and an alignment.I checked-in early at 8am and everything went fine.They said they would give me a call when the vehicle was ready.Around 2pm after no phone-call, I made the call and (after several holds) am told that the vehicle is ready. Its been ready...Fine. I pickup my car.After 2 days, my front passenger *brand NEW* tire goes completely flat. Mind you: It was not flat on my way to work, but when I came back to the parking lot, it was completely deflated.After driving very slowly to the nearest gas station down the street I find that I cannot fill up the tire. The air valve is not visible.I was so confused (I am not a car person) and prepared to swap the entire tire for my spare just to make it home: thats when I realized that the lugnuts were so heavily torqued that manual force proved to be impossible! [They used a hydraulic tool to overtighten instead of tightening it by hand with a torque wrench which--- in an emergency situation like replacing a flat, puts the customer in a very tough position, esp. in the middle of winter].In addition to this: after removing the hubcap I discovered that the technician had actually installed the hub on top of the air valve w/o a cap. Causing the spout to bend and release gradual air.... its almost sabotage.Im currently in the process of negotiating a new tire and so far Jesse Ramos (the service attendant who has been overseeing this job) has not offered any reparations for the erroneous installment of the orginal tire. They expect me to pay for a brand new tire.I hope this can all be settled fairly and that it was just a lazy mistake. But as of now, Im not satisfied with their service by a long shot.

Thanks Jesse and Jrod best service ever @pepboys in Homewood

The variety they have for custom part or accessories its not the greatest. They only carry for pick up trucks. And to pay at the cashier its horrible, they have 4 or 5 employees standing around and only one taking care of customers. NEED TO DO BETTER. CUSTOMERS COME FIRST NOT YOUR PHONE OR CHIT CHAT.

I went to Pepboys because I though I was in need of a headlight. However, Jessie Ramos came to my rescue. He was the most honest Service Representative I have ever meet. He examine my heard light and noticed that my bulb was not out but just need to be tighten. Can you imagine that honesty in todays society! Most would have charged me to replace a bulb that didnt need it.As long as Jessie is over this Service Department in Homewood he will have my loyal support.So if anyone reads this post and needs an honest and efficient services to their vehicle head over to Pepboys in Homewood.Audrey

Stopped in to ask if they can check my tire pressure since light came on and was given the 3th degree about it. They finally checked only 2 of the tires because they didn’t want to check all of them and they expected me to know which tire needed the air. Will stick with my usual location in Crestwood which is where I usually go to get my oil changes and service from. They have good customer service and they never give me a hard time over something as simple as checking my tire pressure.

Took my cars for wheel alignment, and the guy who serviced my car damaged two wheel covers. This happened too long time ago at the pep boys on Halsted street. When you take your car to pep boys take your wheel covers off before you go, because they will damage them.

Terrible service!! Be prepared to be there for at least 6-8 hrs. Even if its for a simple oil change

Worked With Mike on getting new tires and installing a power steering sensor. Good work was done, everything was done with in a few hours. they do have honest people working there.

My last post was kind of evil towards Pep Boys so I have taken it down. Just be honest with your customers and your company will be a success. The 3 stars is based on them reaching out to me and I wouldnt want no one to lose their job over my comment that I posted earlier because that could possibly happen.

Ordered tires and set installation time online only to show up and be asked if I was dropping off car, I was told they only have one worker and they didnt know when my car would be done. If I could give zero stars I would.Walked back up to this shop three hours after my appointment to have tires installed and my car wasnt touched. Took my keys and cancelled because I am now late for another appointment. People there could care less.STAY AWAY FROM THIS LOCATION AT ALL COST.

No complaints. The service was good. My brakes were done quickly and the Mgr. even worked with me a bit on the price.

They were great. 5 🌟

You could not ever never ever do anything to make me ever go to the PEPBOYS in Homewood location ever again... they over charged me for my part and charged me for 2 hours of labor and my vehicle was only in the back for 41 minutes... they are as crooked as a snake .... and my vehicle is terrible now...

I came in for a battery customer service rep is Joshua. Very knowledgeable, courteous, very professional. Service was delivered for the quoted price in very timely manner I highly recommend the trip to Pep Boys

It took over 1 hour to look at one tire, we was there for 2 hours

Pep Boys usually has what I need or want and their prices are reasonable. But this time they didnt have what I wanted.