Excellent service. They always will find a good option that fits your need. Also, the time invested during the purchase will be worth it.

Shirlyn Ahia was totally AWESOME! Very professional and really on top of things! She reached out to me in every which way possible and it was great! Great communicator and helped me to understand what was wrong with my vehicle!

Checked in my vehicle at 1245, for a 1pm appointment. I waited over an hour for two tires to be checked and possibly patched or replaced. No follow up call, I looked outside to see my truck parked. Checked I. With the service person, said one tire was unable to be patched and a new tire was needed. I waited another hour half for them to change replace the “bad” tired. I didn’t leave till after 430pm.No calls to ask Permission to change the tire first hour, and second hour. I think waiting her 3 hours to check a puncture and replace a tire is excessive, and service could’ve been more proactive with follow up calls. You also don’t offer any warranty on the tires other than to cover defects.Waste of time, money, and patience. Will not return or recommend to anyone.

The coolest an Affordable auto deals. And they Outstanding Trucks to Fullfill your needs

Great dealership, and sales professionals. I have purchased two cars from this dealership within the last 2 to 3 years. Just ask for Mike. He is a great sales professional.

As a first time buyer, Guyson & Adam made this experience the best it could possibly be! My husband & I were able to get a reliable & affordable car for our growing family. I highly recommend anyone looking to purchase their first or any vehicle for that matter, to come here. No regrets, no disappointments! Awesome!

Guyson was super helpful in buying us a new Hyundai Tucson! He was very considerate and flexible to our requests to strike a great car deal. Definitely recommend this nice and friendly service!

We worked with both Andrew and Guyson and both were incredibly kind and helpful when it came to our trade in! They were attentative and personable and took the time to get to know us as customers. We were incredibly pleased about our deal we were able to make and would happily come back to make another purchase in the future.

Guyson was terrific. He was very knowledgeable and friendly. No pressure, just very helpful. Highly recommended

Thank you Guyson Shimabukuro for your excellent customer service and making our buying a car a great experience. streamlining our process was great! we appreciate you. we will buy our future cars with you.

Great car buying experience for my first car. Guyson was awesome and made the process easy, while cutting me a great deal. 100% recommend.

Service rep understood the problem with my truck and courteously provided an educated analysis. Upon the technicians further inspection they promptly ordered the replacement screen display without hesitation. Much better then Cutter Chevy who doubted the problem, asked a bunch of nonsense questions and wanted me to do a daily monitoring and recording of the problem.

We loved purchasing our vehicle from Guyson. He was awesome and so was everyone we dealt with during our experience. It’s a great place to purchase a car!

Bought a used car, Guyson and Mark were very helpful in guiding me through their inventory and patient while I decided what I wanted. Walked out to the parking lot a few times to see different makes and models at different price points. I really liked that they did not have a big mark-up on the price of their used cars in spite of the current scarcity on the island. Their price was in line with the blue book value which was great. Highly recommend.

I own a older truck so getting parts usually takes time and getting diagnosed for the problem with the truck takes time so having patients is required. But all in all Jn service did a great job thank you

Guyson is the best salesperson Ive ever come into contact with. He made sure I went home with the vehilce I wanted and at a great price! Would recommend anyone looking to purchase a vehcile to come here first!

Appointment as scheduled easily and conveniently. I dropped the vehicle off, as always, before opening hours, and the work was finished on-time as promised.My Service Rep, Mikey, met me at pickup and thoroughly explained the details of service and charges.A professional and seamless experience.

Great Customer service from Guyson. He seemed to really know the vehicles he was showing.

I had such an awesome experience with Guyson Shimabukuro and the entire process of buying a car from home was so easy and simple! My daughter loves her car!! Thank you!!!

JN has the worst Service Dept. I emailed and chatted with two different individuals about a battery warranty that on their site says has a 30 month replacement. My battery had already died and I needed a jump to get to work that day and no one bothered to contact me back to simply verify if there was any other stipulations. I would have been happy to take it in but I knew 100% it was a faulty battery. Long story short, four days and 3 jumps later I bought a new battery. My car has not had any issues since. Thanks for nothing JN. Once again this is specifically for their Service Dept. Just go somewhere else. Trust me.

I worked with Guyson he was terrific! I’m extremely pleased with the service and new car.

This was a wonderful experience for me. It was something that was last minute and nothing planned. Guyson helped with everything I needed and he did an amazing job in helping me find the car that matches me and something that I wouldnt regret buying or driving. I cant believe buying a car would have been so easy and so fast knowing that I need my vehicle for my work. Thank you so much again Guyson I wouldnt be able to go to work without your help and great service.

We came to JN just to check out the cars on the lot, as we have been looking at cars for the past 2 weeks. As soon as we pulled in, Guyson came onto the lot to meet us. He took the time to get to know us and our needs, and proposed a few cars that were within our preferences and budget. We ended up choosing a Hyundai Tucson with very low mileage at a competitive price. He was super helpful with the entire process, even staying late to get the car ready for us so we could leave the lot the same day with the car. Although we were initially approved at a decent APR, Guyson and the JN team were able to secure us an even LOWER APR a few days later. Overall, it was a smooth process and were very grateful for Guyson and the JN teams help in finding us our first car.

#grateful thank you so much for letting the community use your parking lot today so I could get my vehicle Washed by the kids it says a lot about your dealership its amazing how much we all have that we could share I will definitely be showing you lots of support in the future

Just had a pretty terrible experience. Went on their site and got a quote for selling my car. Then they required an on-site appraisal appointment. I took off work and drove 30 min. They agreed the condition of the car matched what I had entered (basically new w/ a little over 5k miles) but then offered $10k less than the quoted price. They offered me $23k!They said the offer is from Carfax. I said the link is on your webpage.Then they said they had a similar car on the lot and it took awhile for them to sell, which they did for $30k.They lowballed the offer that came from their own site, but also wasted my time by scheduling an appointment and having me leave work.I guess the manager felt his time was more important than a customers.Next time JN maybe be upfront with the customer. I could accept that you felt you couldnt sell the car...thats business. What isnt acceptable is that your process is deceptive. Dont quote a price, schedule an appraisal, then not honor the offer.$23k is $7k below the lowest value from the quoting tool on YOUR SITE! It never switches to Carfax.com..it is YOUR SITE!

My husband and I just bought a Brand New Equinox and couldn’t be happier! Very smooth purchasing process! Got there at 12p and was driving it off the lot at 4! All thanks to our Sales Rep Richard Diep and the Finance Manager Andrew Davis!

I got my vehicle at a wonderful price but I am beyond annoyed with this dealership. We purchased my car over 3 weeks ago. They needed a weekend to look up what was wrong with my AC but they also needed to get the plates switched and oil changed. I understand it is difficult to change an AC but ever since then we have been given the message of Hopefully next week we can have your car ready for you. I was suppose to be getting my vehicle today. This is what they sent me and I was told maybe next week.

** This is for the Service Dept. Only! **BLUF: Lied to, overcharged, and unsure of they actually did anything.Took our Acadia in because the airbag light came on (apparently a common issue for these models) after searching online found out the cause is known by GMC. Normally the soldering in the seat sensors goes bad. There is a service bulletin from GMC talking about it.Took it in to get serviced and the service Dept charged twice the labor from the service bulletin, and didnt fix the issue. The seat was not pulled, so they did not re-soldier the rear sensors. Requested the oil changed/basic services but the tires were not rotated, and filter looks the same(most filters do)... so I paid $500 for potentially nothing!THEN WAS LIED TO!My wife and I were specifically told, multiple times, that it would not pass safety if that light was on. I called multiple shops/inspectors and all of them said it was fine...Got the inspection done somewhere else and passed, no problem.Make sure to take pictures before and after so you can ensure they actually did the work.

Bought a car from JN Chevrolet. Guyson showed us great hospitality the entire time and was such a joy to work with! 10/10 recommend.

Richard Diep made the sale transaction as smooth as possible. He was very calm and understanding of what I wanted. Great customer service.

People are great, but how can one rank a car dealership that has no cars to deal??? 🤯

My husband had someone call him from this dealership to let him know they had a ZR2 in stock and asked when we could come in. He’s been texting him throughout the morning and when we arrive at the dealership we started the process of getting our trade in value. As we started this, my husband watched another salesman sell the truck right in front of him. We drove all the way down to Honolulu to buy this vehicle, had been in contact with the dealership all morning and then watched them sell it to another person. It doesn’t seem like they have great communication between salesman and managers. Please don’t waste peoples time.

Ohh my gosh the staff and facility was amaizing and very accomidating, even stayed extra 70min to make sure we all set with our new lease veh.

Took a friend to pick up her vehicle yesterday but when we got there we were a little early which was fine as my friend was told that her vehicle would be ready more towards the end of the day. When we got there, there was this very unreasonable family, the parents and their two sons where being very hostile towards one of the female advisors there. The advisor stayed very professional even when this family just degraded her in front the the whole department. They kept throwing out names and saying that they spoke to so and so and just kept badgering this poor woman. The family finally left, so my friend and I decided to go upstairs to sit in the waiting area till her vehicle was done. The family was then upstairs speaking with people up there. Around a quarter to 5 my friend got the call that her vehicle was complete so we headed downstairs, when we got there the family appeared again looking like they won a battle with smug looks on their faces, still giving the female adviser a hard time, they were there for a little bit and then left. You know I’ve worked in the customer service industry for many many years and the biggest thing that has always bothered me is when company’s cater to difficult people and accepting whatever excuse they give them, that they know this person or they work here or there, the customer is not always right. Good workers are hard to find and after a while hard to keep if you keep stepping on them. I have to wonder if everyone even knew the whole story or even thought to think about how their staff was being treated. So for me I give their service department 5 stars and beyond for having to put up with such unreasonable people and the company who put unreasonable people first and the wellness of their staff second a negative 1 star and below.

I haven’t have the chance to work with the sales department so I dont have anything negative to say about sales, But the service department from front desk to manager have zero interest in Customer service. I have been trying to fix my vehicle since last year 2020, calling the service advisor to track an Special Order part. They replaced the wrong part and challenged me that I took it in for that issue when I have a paper copy of my concern. If I have the option to not work with this dealership I will take it somewhere else, unfortunately is a warranty claim and Im stock with people that hate their job or maybe just where Im from. I have been nothing but respectful and patient, but when Someone that is supposed to help me tell me that my concern is wrong it speaks for itself. If you want to fix my vehicle just release it and I will take it somewhere else, don’t waste my time by telling me lies.

Well it wasnt the car I expected to drive away with, but its very understandable because of my credit score .The sales person Mark did a great job getting me to a comfortable monthly payment, even though I wanted an equinox, the car that he set me with was just about the same, so for now, this will do, like they say dreams gotta be put on hold, but you always can go back to it later.

Everyone at the dealership was courteous, welcoming and very helpful. Mike was especially helpful and I never once felt like I was pressured into buying my vehicle. We reached a fair deal for both the dealership and myself. Would definitely recommend.

Service was good and my sales person, guyson, was a delight to work with.

Went for slow leak on rear left tire on 2019 Camaro 20 runflats.Could not find leak but service was fast.

Ask for Guyson at JN Chevy! Super friendly, and knowledgeable. Made the car buying process seamless! Military friendly!!

I had such an awesome experience! Thank you to salesman, Mike for being so patient and proactive during our search for a new car! For anyone who is looking to buy/lease, I highly recommend this dealership!

I was quoted $480 for installation on parts. When I went to pay the price jumped to $832. I emailed the quote paperwork to the service person and no response from their manager yet. Wheres my refund?

Mike was awesome. Kept me informed and helped out with my warrenty company.

We felt welcomed even though we didn’t had an appointment. Customer service was on point and everyone was very accommodating to what we needed. A very pleasing experience.

My experience with JN Chevrolet was outstanding! They have great customer service! Micheal Marcelin was very professional and thoughtful. He picked us up from the airport in the new Vehicle (2021 Chevrolet Traverse)I want to purchase. The dealership was suppose to be close at 6pm, but they stayed open for me. I was so happy! Micheal saw how tired we were and bought us Wendy’s. I was so great full for his great customer service. He goes out of his way to help others. We need more people like him in this world. JN Chevrolet is very lucky to have him there. Also,He helped me find an reasonable insurance company for my new vehicle. I am well satisfied with JN Chevrolet!

This time, the service was extremely good and the lady that handled my issues was extremely good at keeping me informed at all times. I hope she stays there!

I spent a good amount of time (3-4 hours) being indecisive and asking to see multiple options of trucks and financing options dependent on my monies down. I def did not make it easy for Gavin or Jason, but Gavin was patient and honestly between him and Jason they let me make MY choice. Super grateful for them and their help and patience.

This place is the biggest ripoff Ive ever had the displeasure of going to. They charge over double what dealers on the mainland charge just for a diagnostic. They claimed my car had an issue that would cause it to fail safety inspection. I took it elsewhere, and passed inspection no problem. They disrespected a member of my family when they called to find out why a diagnostic and a brake fluid flush (dont do this, its a joke) cost so much. They make you sign all kinds of paperwork waiving your rights to various things like estimates under HI law, or theyll refuse to serve you. I will never go to this money-grubbing establishment again. GM should be ashamed to have a dealership that operates like this.

Had my truck serviced on March 19. They serviced it fast but when I got home there were oil smudges on the hood and left fender. I would have thought the mechanic would have at least took the time to clean it. So today I get my diagnostic check from Onstar and my tire pressures are 55psi when the recommended pressure is 35 psi. It even says that on the door. I was wondering why the ride felt stiff. I truly am disappointed.

They will not let us cancel our warranty.

This is the second interaction Ive had with JN. This time things were very much improved only because of Kimo the sales rep. Even though Kimo was a rockstar, the previous interaction was so bad that I would still not recommend JN to friends or family unless they had no choice. Then I would tell them to work only with Kimo.

Had a great experience with JN Chevrolet and Mike had all the answers to my questions. Will definitely go back the next time I need a vehicle.

These guys are horrible... purchased 2020 Chevrolet 2500HD Duramax Diesel in November 2020. After a dozen plus emails, going down to dealership 3+ times i finally have license plates and registration the date 5/4/2021. The worst part is after almost six months I still dont have a safety check. Mike Marcelin(salesman) text me a google address where apparently i can take care of it myself. Jason Hattori(General Manager) apparently doesnt care although I have an email from Him stating the Safety check will be finalized by JN once the plates are in.... bottom line these guys horrors.This truck is 1 of 14 I purchased island wide for our company. In contrast to Servco Chevy, Cutter Chevy and Servco Toyota JN leaves it all out there to be desired. JN scores and F and would get no stars, had to put one to warn you. Aloha

Beautiful selection of brand new and used cars at affordable prices to go along with friendly service.

Great service and easy negotiations. In and out the door very quickly compared to previous car buying experiences.

Went out their way to order my vehicle and take delivery.

The entire experience and the guys there where so awesome and met all our needs and whatvwe wanted

Awesome people, great customer service from Guyson Shimabukuro. Call him up for all your car needs. Thank you for finding my Truck. Love it!

Seila is awesome. She made it such a easy process for us. Wasnt even planing to buy a car that day but she was able to show us that we where able to get a better deal than expected. Glad we came here that day.

Took my car in having electrical problem. Every now and then the car battery completely dead jump start car runs for weeks then dead again. I have the extended warranty truck is 2016 Colorado they had it in JN Chev 2 days and didnt fix anything and this is not the first time l had problem before with them. So lm telling my family and friends and anyone who listing dont buy a Chevrolet buy a Ford or a Honda the services sucks.

Mike Marcelin was the sales person & he’s amazing! From beginning to end I felt comfortable & cared about! I always felt he had my best interests at heart! He was open & honest every step of the way! Mike Marcelin & the staff & management at JN Chevrolet Honolulu are amazing! I have & will continue to recommend them to everyone I know! Myself & my family are very satisfied!

Great experience all around. The shuttle driver Jared was great also, very professional and courteous.Mahalo and Semper Fi!

Customer service in the service department has always been great whenever Ive gone in. If I lived and worked closer and didnt get a discounted price for normal maintenance at a shop closer to me, Id probably take for all my servicing. I only wish they would do noral maintenance on my pleasure car. Im told that they dont service cars older than 10 years, so I end up at specialist shops that charge an arm and a leg.

Kimo is a great salesperson. The entire process was easy, well communicated and a pleasure.

Fast, courteous, professional service.

All ways great service and excellent personal aloha Billy B&C towing Hawaii

Returned for service for the same problem they “fixed “ two months ago. This time I had to pay to fix the same problem because they said it was a different reason and my warranty expired. I have no way of confirming it. Kind of sketchy.

The staffs are professional, and my day was productive since there was a WiFi connection.

Service Department:Bad costumer service, it seems that they always right, there no costumer concern is what ever they think the issue is.

JN amazingly squeezed me in to a full schedule to make sure my flat tire was fixed and I was safely back on the road thank you so very much JN service you are so awesome!

Mikey and Ben always had quick answers and were very polite. Super fast service too!

I greatly appreciated the staff, all were very helpful and accommodating.#chevytrax#bluetrax😈

Absolutely horrible. Will never recommend or buy a car from them EVER AGAIN!!!!

Service was quick and employees were helpful. Came in the replace remote key fob for my vehicle and inquire about key fob replacement for my second vehicle. Will be ordering one for my second vehicle later thanks to information I received from the guy at the parts department.

Service was quick and fast.

My second wonderful experience here. The sales staff really makes you feel welcome. I walked in knowing exactly which vehicle I wanted, and my salesman Cliff and the general manager James worked very hard to get me the lowest possible payment. It was much appreciated. Theyre honest and straightforward, and have great inventory. Love this place, give it a chance, conveniently in the middle of town.

James Baylis is the best. Weve worked with him previously and have no complaints. Excellent customer service and very easy to talk to. Thats why we specifically requested to work with him again. With the assistance of Jason Hattori, they did an awesome job assisting us through the process. We would definitely recommend James and Jason to anyone looking for a car.

Sending a huge MAHALO toCHRIS YAMAGUCHI, Service Advisor. Chris demonstrated exceptional knowledge and service. He explained the repairs that were to be completed in terms which I understood. I am extremely pleased with my visit. I will be sure to refer family and friends to Cutter ChevroletLani Ramos-Harrington..

Went to get my car door handle fixed, they wanted 97$ for the handle, 100$ for the labor, and they couldnt do it that day. A basic Google search gets me the part for 25$. I think Ill take 1/8th the price and getting it done in the same amount of time thanks.

Fantastic buying experience! Seila our Sales Rep was wonderful! Easy, relaxed, and an enjoyable experience.

Went in for price check on my lease truck and end up purchasing. Awesome customer service by Richard D and the team. Thank you Chevrolet for also supporting the military community! Mahalo!

Quick Service. They were available during a local holiday. Spacious waiting room.

Steve, our salesperson really worked hard to make everything possible for us to be happy and satisfied with our truck purchase. We certainly were!!! We initially didnt intent on buying anything when we came in, however was presented with a nice deal.We truly appreciated all Steves effort in coming through with the extras for us in this sales transaction! Thanks also to Robert, the business mgr., for all his help too!!! He was such a great guy! Although we werent exactly happy spending so many hours at the dealership, the end result was knowing you got two happy & satisfied customers (:D!!!

Staff was friendly, courteous, helpful, honest, and willing to work with our budget.

Seila is a great sales rep I got here and got the car i wanted with no problems she made car buying so easy and stress free for me. If you need a vehicle just come see Seila.

Seila: best costumer service i ever had. i highly recommended her.

Royally ripped-off on my trade in, truck had apparently been sold before it was sold to me.... so had miles on it not from the dealer and wasn’t really “new”. Found a chip in the paint and back of steering wheel and cluster was scratched up after “detail” that put swirl marks in the paint of my beautiful new truck.I spent six hours at this dealer waiting to sign papers....excuse after excuse and they still fudged the paperwork up, put the wrong signed first. Now I will have trouble reregistering the truck. then they didn’t pay my trade in off for over a month while I still had to continue making payments on it... they sold it to someone in their service department the week after I traded it in..... while I was still having to pay for it!!!! Then the dealership owed me money and that took weeks of calling daily to get them to figure out where the check was.I have major buyers remorse from this dealer. I was misquoted for bed liner, steps and service before purchasing the vehicle. Salesman didn’t stick to “deadlines” on providing me with info on where my check was. Said “I’ll text you this day”, then when I reminded him the day after, I never heard back until I went into the dealer. This happened on three different occasions. Now I won’t be purchasing any steps/ bed liner from the dealer.The whole mess was frustrating to me. I regret trading in my car looking back. The other Chevy dealer on island is just as bad. At the time we considered buying our second car at this dealer but will be going elsewhere. I’m replacing the truck as soon as possible. This whole experience made me regret going back to a Chevy.

I absolutely loved our experience on purchasing a brand new vehicle from JN Chevrolet!!! Austin was amazing. He was super helpful and patient. Braven did an amazing job with the numbers and Ron was so welcoming! I absolutely love the team!

It was great to get a truck with such low inventory on island. The JN Auto team worked hard to accommodate with the new social distancing requirements and our schedule.

My experience was nothing short of excellent. James gave the best service and I got the best price for what I wanted. After switching different cars and models, the amount of time it took still was really quick. There was no complaining or attitude at JN Chevrolet unlike Cutter Chevrolet. I highly recommend this store if you are looking into a new vehicle.

Walked into JN Chevy not sure if I would find the right car. Guyson was extremely helpful and worked with me to find the right SUV for the right price. Created a no pressure vibe. Im really happy I walked.

Let’s start by saying the guys here take really good care. Noel is one of the best salesperson around. Helps you get what you are comfortable in and is not like other salesmen that rush you to get into something just to get you into a deal. He likes seeing his clients happy and satisfied. Best choice we made. Thank you Noel for pointing us in the right direction. Definitely dealing with you guys in the future.

The most easiest car purchasing experience we’ve ever had. Gavin was so knowledgeable, down to earth and easy to work with, and he was super understanding and kind when it came to our fussy sick one year old. Highly highly recommend requesting him for your future Chevy interests. Thanks Gavin!!

Our salesman Mr. Kimo was a great help for me especially while I was in Samoa and we did everything by phone. The process was easy and smooth and I cant thank Mr. Kimo enough.

GUYSON SHIMABUKURO is the man! My husband and I got a new truck and we couldn’t have done it without him. He helped us find the Right truck for all of our needs and was very patient with us both. Amazing customer service, we felt so welcomed being there. Didn’t wait long either. We were in and out! Our new truck is just so perfect and we owe it all to Guyson! The best experience we’ve ever had at any car dealership! Thank you again, Guyson!

Needed windshield wipers, they had in parts department, I will be bringing my truck there for service .

Gavin and Guyson are the dudes to go see if you’re in the market for a new vehicle. These dudes would NOT leave work until they got me in the vehicle I desired. Very knowledgeable men who knew exactly what I was thinking before I even said anything to them. JN Chevrolet has an outstanding group of sales associates. I give them a 10/10 for sure. I left with a truck I will keep for the rest of my life. Thank you Gavin and Guyson!

Best experience purchasing a car by far was with Gavin. Before we even looked at a vehicle I had an idea of what I was looking for, style of vehicle, range in years, and approx price range. Instead of showing a bunch of cars that would not meet my needs, he listened and lined up 5-6 cars that I may be interested in. We didn’t have to walk the entire lot he made it really simple to hop in each one. I only test drove the ones I was highly considering. And at the end of it I was pleasantly surprised by what I chose but also meeting the terms I was hoping for! If ever I should purchase a vehicle again it will be with Gavin. Thank you for your help I really appreciate your hard work and service.

No greeting whatsoever and the service agent was moody and disrespectful.

Quick service, very easy purchasing process. Guyson was a great salesman!