Chorus did an amazing job installing our alarm system and home networks!!! They were all extremely professional!! They took the time to walk me through all of the home entertainment and alarm systems and answer all of our questions. They did not leave until the job was done and all of our questions were answers. We will be using chorus for all of our home network, entertainment systems and alarm needs from here on out. We are absolutely loving all of our new stuff!! Thank you to everyone at chorus for doing such and amazing job! Will recommend to everyone I know!
I highly recommend Chorus! It’s rare these days to find a company that offers such outstanding service. I enjoyed working with Justin, Joel & Cody. They are all very friendly, professional & knowledgeable. Thank y’all so much!Cody gets extra kudos from me. He is a true asset to your company. He worked hard to get the whole security system set up correctly and went through and explained everything so I understood it clearly. He also put up with my sweet, but annoying puppy!
Chorus was very thorough, professional and knowledgeable. They gave great advice with installation and regarding security. They provided great instructions on how to use everything. I am very happy with the products. We purchased in wall and ceiling speakers and a security system. Most importantly, I am VERY happy with our Chorus representative, Lauren Beard, who made sure we were updated and were all set up to go. We were also happy working with Cody throughout the process on the security side of things. We are not yet finished with the installation of the TV’s. However, I am very confident we will have the same great experience service we have already experienced. Looking forward to following up with that review.
Chorus is the most responsive company I have worked with for anything home security or internet related. They are so knowledgeable in everything they do and take the time to make sure the customer understands how to use their products. They are also always available to check in after the fact if there are any issues. I absolutely love working with this company!
They were right on time and did an awesome job installing my mantle mount and TV. They didn’t just throw it up there, they asked about the tension to see if it was right for me. They asked questions and did exactly what I asked. I will definitely hire them again if I need anything like this done again.
JD and Cody have been great while switching my home and business system over to them! Great price, great equipment and great service!! Would highly recommend them to anyone!
Mike and his colleague did a wonderful job mounting my flat screen TV today. They were on time, professional and fast. Mike even moved my outlet and cable jack to create a wireless, tidy appearance to the space. The job was completed within an hour. This is my second time using chorus fir this device, and I look forward to working with them again!
Honestly cannot say enough good things! 1. The customer service is next level, amazing. 2. The technology is incredible and super user friendly. Overall, chorus has truly gone above and beyond, exceeding all expectations. I will definitely be recommending Chorus to everyone I know!
Everyone from Chorus has been fantastic to work with. They completed my install today and I’m extremely happy with the results! Would recommend to others.
True professionals from beginning to end. We really like the quality of the cameras for the home security system. Both Justin and Cody provided A+ customer service throughout the entire process and we are very pleased with our decision to go with Chorus SmartSecure for both mounting our television sets and home security system.
Kevin and the team at Chorus did a thorough job installing my new security system. In addition, he took the needed time after installation to ensure I understood how to operate and personalize my security system for my family. I highly recommend using Chorus for all of your security and home AV needs. The product they install is competitively priced and worth the investment.
Chorus has very knowledgable sales reps and techs. Products are easy to use and look good in my home while keeping it safe at the same time.
The Chorus team was very informative, timely, and friendly. They provided great service and made my experience very enjoyable.
Cody did a great job with the installation of our new home security system. He explained everything well and always asked for our input when deciding where to place the equipment. 10/10! I would recommend this service and Cody as the installer.
Absolute professionalism from Jason and Cody. Both were knowledgeable and took the time to answer every question we had. Jason checked in on us during installation, and Cody didn’t leave until the system was running as expected despite a few hurdles. Jason and Cody are the reason I chose Chorus over Vivint. I am sure Vivint has just as good of a system, but I highly doubt I would of gotten the same time and effort from a larger company. I will be looking to do some home networking in the near future, and I already know who will be my first (and only) call after such an amazing experience with the home security system.
Very nice professional personable staff, took time to really explain everything and super friendly as well, will definitely continue to use them and refer to all I know as well 😀😊
Mike, Jody and Brent were awesome. They were very knowledgeable and were so easy to work with. They were very patient in explaining everything to me. They did a wonderful job!
Donnie was prompt in arranging an appointment and answered all of our questions. The install was fast and easy despite some unknown issues popping up. All around excellent and would highly recommend!
True experts in setting up TV, sound bars and a fabulous new universal controller! Great company!
Took the time to test every contact/glass break sensor. They even named each sensor to my request and Cody was very patient with me in teaching me how to use the app.
The team did a wonderful job. They are very knowledgeable and professional. The products are easy to understand and we can come and go and feel protected in every aspect. Excellent customer service!! They have brought “harmony to ours lives!”
We met Taylor months ago and the timing wasn’t right when we first moved and he was great about understanding our needs. He made us feel so comfortable each time we spoke to him. From the recommendations, the products, to the installation we really appreciate this company and will be recommending it to all of our neighbors. Chorus really brought harmony into our home!
Had my installation done today for home security and smart devices in my house. Kevin, the technician, was super knowledgeable and friendly. Helped answer all my questions, even hypothetical ones about how the system works. The company was very responsive when I had a concern about the system as well. All in all I would highly recommend Chorus Smart Secure for alarm system and smart house setup.
They were on schedule, very professional, extremely courteous, very skilled and very helpful. Would recommend them highly.
Chorus was referred to me by a family member. From the very start Taylor came over and explained and suggested only the necessary things he felt my house needed and I didn’t feel pressured nor like I was being suggested unnecessary items. Taylor was extremely polite and professional and honest. Then for installation I had Greg! Greg showed up on time and really worked quickly and efficiently to get everything installed. He took all the time I needed to make sure I understood how everything worked and make sure I was comfortable with the placement of everything. Greg was very personable and kind and Taylor and Greg were both just pleasant people to work with. I’d highly recommend Chorus to anyone just off their staff alone. High quality equipment without the ridiculous price is always a win!
Great people to work with! Can’t say enough about them!
We were very impressed with both our Chorus Sales Contact, Taylor and the System installer, Greg. Both were very professional, detail oriented, thorough and asked good questions to see what our concerns were and how their offerings could compliment our lifestyle. They were patient, answered our questions and made sense of our security/sound system needs. We’re very happy with the outcome and at no point did we feel like a number. We highly recommend Chorus!Kind Regards,Julie
We used Chorus for our new home and have really enjoyed working with them. From start to finish they listened to what we wanted and helped us find solutions that would work for us. Peyton took time to really listen to us from the very beginning and we appreciated that so much. Jody, Mike and Aaron have helped through install and programming and honestly felt like part of our family. They even left for lunch one day and asked if they could get me anything while they were out! :) They were a pleasure to work with and so responsive to our questions and training. We now have a system that’s easy to use and does what we need. Would highly recommend them all. But especially the tall one... Mike, he’s hilarious.
I was so stressed out about getting a new security system! I wanted to make sure I got the right equipment and level of monitoring for my own personal needs. Everyone at Chorus has been so helpful, even though I probably was high maintenance! Joel texted me about an hour ahead of time to let me know he was on his way. From the very start, he listened to my concerns and answered all my thousand questions. I was a little intimidated by the idea of high tech gadgets, but the pad and the app are super easy to use. Even after Joel had only been gone for an hour, I had another question and he answered it immediately! Such good customer service! Im really happy with my choice to go with chorus. Already feeling safe! Highly recommended!
We needed to update our security system and saw all the positive reviews for this company. The system is easy to use and the owner is very responsive to questions. This service is very reasonably priced - less than what we paid in Huntsville. Everyone at Chorus Smart Secure is friendly and helpful. We feel confident that our home will be well protected.
I highly recommend Chorus! We knew exactly what we wanted and when we talked to Taylor, our sales rep, he laid out a solution that was tailored to our situation. He was knowledgeable and helped us put together the perfect package. The install turn around time was quick and the equipment high end and workmanship of the installation was perfect. No mess. The tech showed us how to use the system and made sure we were comfortable with the system and features. The system is working flawlessly. We are very pleased with the entire process.
Do yourself a favor and only call Chorus for your security system, video and audio needs! They go the extra mile to make sure everything is perfect for your home. I cannot say enough about how great the entire team are, especially Cody and JD, who went above and beyond to make sure we were happy with every detail of our installation and service! 200% recommend Chorus--They exceed ALL expectations!
We recently decided to upgrade our surround sound system in the family room. Justin came out and completed the initial survey and assessment of our existing audio/video equipment and made a recommendation of additional equipment and layout- he provided us with an estimate the same day and listened to our needs and stayed within our budget. The two technicians, Jody and Cody, arrived on time and did a FANTASTIC job installing and explaining the new equipment. They are extremely knowledgeable went out of their way taking additional time to ensure every speaker and component provided the best sound quality. Every single question I had was answered and I felt like they actually cared about me as a customer- not that they were sent out to just complete a job and try to up-sell us equipment. I would recommend Chorus to anyone who is in need of any audio, video, or security equipment.
Great system and install team did a great job, explained all the features well, took care of everything. Highly recommended.
Awesome experience with Chorus!Justin, Mike & Kevin were all so friendly & professional. I will definitely be recommending them to ALL our friends & family.
Taylor was very knowledgeable and professional. Jody and Brent were awesome, very competent and efficient. These guys are pros. They brought “harmony to our house”Highly recommend!
From the first day we received their welcome email to the day of our install, Chorus and their team were great! The technician that came out to do our SmartHome install was amazing. Greg was on time, courteous, and truthful about all the services that I could add on in addition to our current equipment. He didn’t try to up sell or put any pressure on additional products that we didn’t need either. The whole process was explained from beginning to end, and everything worked perfectly when he left. He even fixed our door lock while he was here so it could fully lock and close properly! Thank you so much Greg and Chorus SmartSecure!
Justin, Jody, and Brent have been awesome. They have brought Harmony to our home. The sound system and tv mount could not be better. We are already rattling the neighbors walls.
From the original meeting to the install nothing but an excellent experience. I would highly recommend to anyone looking for a security system. The ability to custom create a package that fits your needs is extremely nice.
Joel was very professional and courteous. Answered all questions efficiently and made good suggestions that I felt were specific to our home. Clear training instructions.
We were introduced to the Chorus team through building with signature and they really finished out our home in style. Options were thoroughly explained, prices discussed up front, and life style was taken into account as what we may need. There’s no product pushing and several items they actually recommended living in the home for a few months before you consider getting that item. The install team that came out were very friendly, a few minutes early, and quickly installed their products into surfaces I wouldn’t have felt comfortable maneuvering. If you are looking for smart home options or security I’d highly recommend speaking with a Chorus rep to cover your home.
Great guy’s. Easy to talk to about adding or changing your system.
Greg Carpenter of Chorus, there are two types of people in this world - talkers and walkers. You are a walker. You get work done. Thank you for your professionalism, thoroughness, and effort in getting our system issues resolved. Also a shout out to Clay and Peyton for being extremely responsive to our needs.To Chorus owners and leaders, folks like Greg who take ownership of whatever task is thrown at them make your company shine compared to your competitors.Don’t ever get so big that you fail to recognize their value to your bottom line. I’ll recommend Chorus to anyone seeking security, A/V, and related services because of the way Greg walked through this job and the speed with which your team took care of me.Thank you for your service to our country Greg.
I love my new alarm system put in by chorus. Greg Carpenter patiently worked with me to help me understand the app and all its features. Would definitely recommend and we loved the technician Greg.
Mike and Cody were both very professional and accommodating. We had just moved into a new home and had 6 other workers in and out and they rocked on and got everything accomplished with a smile on their face. I felt comfortable asking questions, which was nice because some people rush through answers and make you feel bad about asking... not with Cody and Mike.I would highly recommend Chorus.
I worked with Joel and Lauren for my security system service and installation. They were professional and thorough. I would recommend Chorus to anyone
All the guys with Chorus, especially Mike, were some of the best people we’ve worked with. They were professional and courteous but went above and beyond the call of duty! We’re THRILLED about the work they’ve done and would highly recommend them to anyone!!
Chorus is the best with home security/audio/video needs. Their showroom is key in showing what all they offer. Best part, though, is how you are able to get only the components you want or need. And then add on later. Highly recommend Justin McCarty there - extremely helpful and knowledgeable!
After conducting a search for companies to use to install home theater speaker I received a recommendation to use Chorus and couldn’t be happier with my choice. Competitively priced, timely service and quality installation. Eric and Brent were the techs that worked on the installation. Both were professional, courteous and very knowledgeable. This was a tricky install due to the home construction but they found a way to make it work. GREAT JOB GUYS! You represented your company and yourselves very well.
Our technicians were very courteous and professional. Kevin explained exactly what they were going to do and then they completed the installation efficiently. After the installation was completed, they patiently walked us through operation of the system through the app and the touchscreen.
Chorus made our whole experience a breeze! Taylor met with us and listened to our needs. He customized a plan and helped us determine what was needed and where it was needed! I would absolutely recommend them for any audio/video, alarm system, WiFi lighting, cameras, door keypads, etc. They follow up and make sure everything is to your liking and your 100% satisfied. Great company to work with! Highly recommend!
Chorus SmartSecure made the process of buying a security system for our business so easy! Great customer service!
I have met 4 different individuals during the installation process. All were superb. Could not have been more courteous, knowledgeable or professional. Always on time and respond to inquiries. Whoever runs the company knows how to hire the right folks. Just good people.
The entire process was amazing and simple. Very professional teams came in, setup and cleaned as they went, throughly explained everything, dumbed it down when I needed it, and were patient with me.I had TVs mounted, the guys gave advice on distance and height. They laid a internet mesh system and walked me through each important area to me and tested speeds and showed me the app and walked me through how to use each portion.The alarm system was the exact same experience. Setup and walked me through everything and setup a truly connected home.Lights switches, thermostats, again all teams worked with each other and communicated with me what steps were being taken. It was great. I have dealt with other companies and the coordination and patience of Chorus and quality was top notch. I’d recommend them to everyone.Amazing experience, beginning with Taylor - Eric and Caleb, and Kevin. Couldn’t be happier.
Very nice experience. Professional installation, system works great. Lauren and Greg both were kind and professional with customers service.Thank you guys.#highlyrecommend
New system is in! Love it.
Justin and the whole team at Chorus are amazing! The products they carry and the service they provide are top notch. Drop by their showroom in Riverchase for a look yourself.Chorus just put in a cell phone booster for me. What a difference! I can get and make calls from part of the house that was a dead spot. Awesome work guys!
I could not be happier with my experience with Chorus Smart Secure... I used to know them by AV Pro. Anyway, I had Jody and Mike install a new Mantel Mount TV mount onto my fireplace and it looks amazing. I was most pleased with Mike and Jody’s patience and attention to detail for the installation. They were so professional and thorough that I will definitely support this business for any future needs.
How do you give a company 6 Stars? Woo! Harmony at Home, indeed! Peyton, Jody, Brent, are like the new homeowners dream team. 5 TV’s, a eero mesh, and a internet signal so strong it could host the Olympics. The relays are clutch!Chorus is that rare local business that sells you want you need, and then makes good on all you want. They did it all, unbox, install, haul away and leave you with all the new Goodies.So glad Cindy Edmunds told me about these young Turks! To be the man, you have to beat the man, and there’s no beating Chorus. Low Voltage for the win!David & Kelly BannisterAbingdon by the RiverHoover, Al
If you ever need a security system or any audio equipment installed you should call this company first! Workers were very knowledgeable and courteous. They were very particular in the way they did their job. I just can’t say enough good things about this company!!
Jody with Chorus was great - thorough, knowledgeable, and professional. Would highly recommend.
Did an excellent job installing TVs for us. Very professional. Very interested making us happy. Answered questions. If you need any of there services, you should call them.
I was initially very pleased with the instillation of my chorus alarm system. But now the equipment is corroding the batteries they put in and every set of new batteries put into it. The last set was black like it had been set on fire. I called customer service and the only option I was given was to pay a technician $75 to come out + $100 per every additional hour to fix the defective equipment. I do not recommend this company or the equipment they install.
Five stars is not enough. I am thrilled with my new security system. First, Justin came to my home and expertly determined my needs. My installer, Greg, was so professional and patiently explained everything. I will definitely refer Chorus SmartSecure every single time.
We really like the security technology and app interface Chorus offers. The team has worked patiently with me through a major renovation and have made sure everything is working properly once all the installation was completed.
Mike did a great job with installation, communication and overall professionalism.
I am so happy with my chorus install Aaron and J.K. are the most professional people I have ever dealt with!
Chorus (Jk and Aaron) showed up on time on a Saturday morning to be sure I had my installation completed before ncaa football games started. I was shocked with the professionalism displayed and the quality setup they provided. I would recommend Chorus to anyone. WOW!!!
Greg did an excellent job installingJustin did an excellent job proposing and getting us the right system.
Kevin Johnson is a pro at what he does! He was great with setting everything up and very knowledgeable about the system. I’d give him 10 stars!! 🌟
They were professional, courteous, installed 2 TVs quickly and efficiently. They even gave me some tips to improve my WIFI.
Jody made a service call to my house today and he was very friendly and knowledgeable. If he didn’t know the answer to my question he found out quickly. Two thumbs up for Jody 👍👍
Great service today from Chorus. They installed a WiFi network and hung three TVs. The install was seamless and the two servicemen were professional and helpful. Would highly recommend.
Loved working with Taylor and Greg I’m updating our system! They made it easy and efficient, answered all of our questions and saved us money!
Eric and Brent are amazing - courteous, professional and very competent. They installed 2 TV’s perfectly, and essentially did a custom built-in job on the third. Not to mention patiently explaining how to operate everything. If I ever need TV, wifi, or security system help, I’ll call Chorus again.
The team from Chorus were great. They showed up on time and were very professional and took the time to show us how to use everything. They are very eager to please and I would highly recommend them!
The professionals that mounted my TV were very personable and easy to work with. They did an excellent job and were attentive to detail. Would definitely recommend!
This is a Great company! They have Great employees that care about their customers! I will definitely recommend them to anyone that might need their services in the future!!
These guys are great! You’ve GOT to visit their showroom for yourself! They can make your home smart, secure, and fun in so many ways. Justin really helped us out.
The team that came to setup our TVs were very helpful and took pride in their work. They raised concerns about the location of the TV that I did not think of and even cleaned the screen spotless. I would 100% recommend them to friends and family.
Technicians were very helpful and took care of explaining what they were doing and answering my questions. Professional and personal. Great experience!
This company is top notch! Got there on time and did GREAT quality work! I would HIGHLY RECOMMEND using them for all of your home security/home theater/etc needs
Great experience using Chorus to mount my 65” hdtv. The guys arrived on time and were friendly and professional throughout. Would highly recommend.
Had some bumps in the road with equipment, however the installers worked through for a solution and knocked it out of the park!! Even though it took more of their time, they took care of every detail. Jody and Mike are top notch!
Moving is a very complicated process that often leaves people with headaches. I can personally say that my experience was flawless. There was no question unanswered and every task was completed to my likings. Can’t appreciate this kind of professionalism enough
Overall great experience. Knowledgeable, ability to troubleshoot, efficient.
I love working with company representatives who value their customers’ time. Greg was a professional in every since of the word.
The guys were great!! Arrived on time, worked quickly, and were great representatives for their company. The work they did was awesome and priced really well. We will always use them in the future.
Your guys are so rude that I cancelled the services!
These guys are amazing! Our entire process from the initial informational session, to the installation was seamless! Chorus walked us through every step of the way! This team knows their stuff and it shows- true excellence! Thank you Chorus for showing our family that we matter!
Guys showed up when they said they will and did a great job.
Greg Carpenter was very polite, professional and knowledgeable. He answered all of the questions that we had. Truly a great asset to the company of Chorus and I recommend it to everyone.
Greg took his time and made sure everything was connected correctly. He patiently walked me through the app and the features of the system. I highly recommend Chorus!
Kevin with Chorus was GREAT!!! He installed my system in about two hours and even fixed my door bell (so I could use the video bell)! I am so excited about my home security system! It’s amazing.
The tech did a great job. Thanks 😊
Great installation! Chorus team was on time, friendly, courteous and very knowledgeable. They cleaned up after themselves and were a pleasure to work with. We will certainly recommend them to our friends and neighbors!!
These guys are rock solid, the real deal. Chorus hires the best of the best and they do an unbelievable job. With any company, your people are what make you great. Chorus has achieved this and has gone beyond it.The guys in the field are hand picked and are usually the best of the best from other tech companies, ultimately building a team of people with first hand knowledge & experience from many different competitors and industries. What does this mean?? Well....there’s not much they can’t do when it comes to home and business technology needs. From networking, audio/video solutions from mild to wild, security solutions, home automation solutions, and much more. Simply a one stop shop for the technology minded home or business owner and also a great place to get started for the first time.They have done my camera installations, access points, tv’s, rack wiring, pre-wiring during construction, and all of my audio needs both inside and out & around my pool. They also did over 100 home automation z-wave switches. No one but them will ever touch my stuff. 1st class people, professional, and extremely knowledgeable.Best decision I’ve ever made in my new home project!! I will find lots of work for them at my place. Hope you all will give them a shot too.
I have never written a consumer review. When you read the last sentence in this review you will understand why I wrote this one.I was on the backend of finishing the build on my new house. It’s the last home I expect to buy and I plan on working remotely for the rest of my career. I need a lot of bandwidth for the work I do and I had 1G of fiber running into the house. My office is upstairs and I only needed one dedicated data line for my VOIP which connects directly thru my Atlanta office. Prior to moving I had been running all other devices in an 1800 sq foot apartment, including my laptop with mega security thru WiFi and multiple VPNs. My wife and two kids watch a lot of internet TV and my son plays Xbox all night. I knew I needed a lot of bandwidth and it had to able to cover all areas of my 3500 sq foot house. I was not going to deal with the same weak network issues I periodically had in the apartment or the prior home I lived in for 25 years.I’ve used top of the line wireless routers and range extenders, all with little to no success. My builder’s design consultant was aware of my needs and she mentioned a lot of the new owners in the subdivision were working with Chorus Smart Secure to address everything from video doorbells to completely smart homes. She arranged a meeting for me with Taylor Philpot. Taylor met me at the house a couple weeks before closing and I told him my concerns and desires. He walked the entire house, he looked in closets, attics, tapped on walls and checked out the AT&T POD and the prospective equipment to be provided.Taylor was very matter of fact with me. He knew I knew just enough to be dangerous to myself. He also knew I’m financial prudent- cheap. He talked me thru the problems and alternatives for remediation. I understood the basics of a mesh network but was still concerned that the plug in the wall products were not going to cover my entire house and I would suffer signal deterioration. Chorus is a vendor for Erro Mesh. Taylor explained Erro to me in detail and still saw I was skeptical. He said read up on it but don’t look at the paid propaganda articles. Look at what I thought to be independent comparative reviews; look at the specs and performance compared directly with other like products. I did and in almost every article Erro was deemed to be the best product in the market to meet my needs in a cost effective manner.I called Taylor a couple days later and told him I wanted him to fully spec out a Erro network for me but... I knew Chorus was Sonos dealer too. This was early June and was aware that the new Arc sound bar was due to be released on 6/10 and I wanted it. I was closing 6/15 and I needed it everything installed so that I could be up and running in the new house by the EOD 6/17 in order to continue working with minimal disruption. Taylor said with preorders by big box stores and Covid related delays the product would not be available on the open market until mid-July. I told him I knew vendors around the country and could source it myself somewhere else. He said he would speak with his logistics manager and also Sonos to see what could be done.Long story short, Taylor moved mountains to get me the first Installed Sonos Arc in the state. On 6/17 Chorus techs wall mounted three TVs, installed two Sonos Beams and an Arc. Best of all the Erro network was in place. Everything was tested and calibrated. They techs walked every inch of my house looking for any internet loss and found none. Chorus not only provided me with great products and service, they patiently educated me on what I thought I already knew. They never gave me a hard sell or tried to get me to buy anything I didn’t need. Chorus products and service pricing is inline with most other dealers and cheaper than what you pay if you use a big box store which really surprised me when it came to installation. Their product knowledge and customer service is absolutely outstanding.
Workers efficient and friendly. Made the experience easy. Would recommend and use again.
The service was great! JK and Phillip went above and beyond my expectations. I will definitely be recommending Chorus to family and friends!!!