Buffy was great! She was kind and helpful and makes us want to go back to buy diamonds. She is a real diamond! She genuinely wanted to help us and did not feel pushy at all!

Jared The Galleria of Fine JewelryThe staff (especially Andrea) was very welcoming, friendly and knowledgeable about my jewelry needs. The store is very clean and has safe measures in place for staff and customer protection. I am pleased with deciding to come to Jared’s for my service needs. I am looking forward to doing more business with them.

We were greeted with a friendly welcome and everyone was very nice and helpful!

Awesome customer service they where very helpful didnt feel rushed or pressured.

My fiancé and I purchased our wedding bands here. Andrea was amazing, so friendly and creative with helping us pick the perfect set. A truly great experience ❤️

Omg what a most excellent afternoon we had at Jared. Miss Nichole was amazing. My Bff got engaged and we went to look at rings.. we eneded up gettin all she needed on the first go!! Who does that!? How did she know!! Well chiilllee.. Ill tell ya.. Miss Nichole kniws qhat shes doing!? She did her thang and some!! Im not gonna show the ring we picked but I will say she def made the experience and the weight of nervousness off my bff and she was a giddy as a schoolgirl with her first crush!! Thank you Jared!!❤❤💃🏽💃🏽🥰🥰😍😍😘😘

The girl was nice and helpful. This place is very expensive for normal people... We can afford anything in the store, but why spend that kind of money...

My fiancé and I worked with Jared for about a year, in short - the people working there are kind and helpful but the workmanship of their jewelry is just not quality.The center stone on my engagement ring was coming loose every 2-3 weeks and Jared would “fix it” only to have it come lose again and again, but they reassured me that although I could physically see the center stone moving - it was safe. So I took my ring to another jeweler who told me that only 2 of the 4 prongs were even TOUCHING the center diamond, and that it was extremely unsafe to wear without getting it fixed, and that the work that had been on the ring was poorly done. I got a 2nd opinion from another reputable jeweler and they said the same thing.In the end, we cut ties with Jared and asked for a portion of the ring cost back due to such poor work done on the ring. We have since been at Steeds Jewelry in Vestavia, and they have helped to fix all the problems Jared created!Again, the people there every time were so kind, nothing against Buffy, Andrea, etc because they truly tried to help us, but the actual workmanship on my ring was awful. Save your money and head to a different jeweler!

Wonderful service. If you are in the market for a ring see Nicole.

My older brother has been a practical fellow since Ive known him. Hes the kind that you would expect to have been in the Air Force. Not excessively vain, but he values the possessions he acquires. Humble, humorous, helpful, healthy. We almost grew up without him at a very early age. Where would I be without you? I love you, bro!

I cannot say enough good things about this location. My husband and I had a 2 star (at best) experience at the Montgomery store. I came to the Hoover store with the intention of simply returning the item that was purchased at the Mtgy store and getting a refund. But when I arrived, Austin and Buffy were so understanding, helpful and friendly that I ended up exchanging the piece for 2 other awesome pieces of jewelry. I highly recommend that you make the extra drive to this store. You wont be sorry. The staff is better and the inventory is better.

First time Ive went thier excellent service the young man that helped us was great cant say enough about him highly recommend this place

I got my fiances engagement ring here. It took quite a while to finally get it sorted out. They surprised me with extra warranty costs. They wouldnt fix it 2 months ago or do the mandatory inspection and rhodium service due to covid. ... The wedding is very soon... They wouldnt answer the phone until she got to a district manager. Then when we show, I get jumped over for a visor vs mask. The mask caused an eye infection for two weeks. It will be diamonds direct in the future. If she doesnt have the ring back by the wedding, I will not tolerate it.

The lady who answered today was super rude; arrogant and told us “we will be very busy”. When I asked her about getting three rings resized. Then I talked to the assistant manger, a male; he said “I didn’t hear the conversation of her being rude so”. I said, what?! So I’m other words, her being rude never happened.. no apology.. nothing.: in fact, they act like they don’t want customers. Poor disrespectful staff.. and very poor management.. . Go to Pensacola Jewelers, they size quickly and do it without any flaws. They are experts with not messing up the diamond setting. Jared’s is a nasty experience and they have messed up rings according to their own reviews.

Do NOT purchase from Jareds post-covid. Their employee says their policies have changed by 90%. I drove 3 hours to get my semi annual inspection and they would not help. Said that they could not get to me the following day either because they no longer do inspections on Saturday. You now have to call for an appointment, I called and no one answered, the employee told me that they are busy and will not stop what they are doing to answer the phone.

We have purchased several pieces of jewelry and we always have excellent service from them- Jeff has always been our ‘go to man’ to settle our desires in the jewelry department. Wanted a purple sapphire- Jeff found it! Very pleased with the atmosphere of the Jared family

Felt VERY unwelcomed. Ugh I didn’t like the way the salespersons made me feel. 😥

Since purchasing our jewelry we stop by every few months for cleanings. The folks that work at this store are very friendly, generous, and accommodating. This place is awesome!

Buffy was a great help! Definitely see her for your jewelry needs!

Buffy was great! They took 15 minutes to size a ring while everyone else was estimating 1 to 2 weeks. Great place to shop and buy! Thanks again Buffy!

If I could, I would give zero stars. Dont waste your time here. Please do yourself a favor and just go somewhere else. The store manager here, Lynn, is awful to customers. My fiancé and I ordered my wedding bands over a month in advance and were PROMISED that they would arrive on time. It is now 6 days after the promised delivery date and still no rings (5 days before the wedding). My fiancé just waited over 4 hours to pick up the rings today because Lynn said they would be in transit. After having to beg to receive the tracking number for MY rings, it is clear that she lied about the delivery time and wasted our time. When I called her to talk, she put the blame on anyone and everyone but herself when in fact she simply over promised to make a sale (and probably a commission). Please please go somewhere else if you are shopping for anything that you will value. Lynn doesnt care about you and she will belittle you and your concerns as a customer. Dont waste your time here.

Awesome Team, Awesome Customer Service! Everyone at Jared does such a great job making sure that you are satisfied. I appreciate Kelly (manager) and her team taking the time with me. I have been shopping here for years. I also recommend all of my friends & their significant others to Jared. Normally they send me to do the shopping for them. I will continue to do business with them in the future. :-)

Great jewelry store. Remarkable customer service and very knowledgeable about their inventory. My new happy place to spend my money😊

I recently lost the center stone in my wedding ring I have had for almost 30 years. It was very upsetting because it had more sentimental value than $$ value. My husband decided to replace my set and we bought it at another store where we asked if they would include an appraisal. The sales lady said they would during the sales process but when we picked the ring up it was not an appraisal but a certificate not accepted by my insurance co and she then stated they did not do appraisals & referred me to Jared if I wanted to get an appraisal. When I walked in at Jared the salesman greeted me and I told him what happened. They were willing to have their appraiser (who comes in once a month) do the appraisal for me even though I had not purchased the ring there. During the discussion I found the exact same setting but with a certified diamond rather than the one I had purchased at the other store. Much prettier diamond. I ended up buying the set from Jared, having it sized the same day, getting an appraisal and certified diamond all while saving $500 off the price I had already paid at the other store. I returned the other ring and am very happy with my Jared purchase, will definitely be a loyal customer from now on.

My daughter and I had a wonderful experience there. They have a very appealing selection of products and the gentleman who helped us (Mr. Johnson) was great to deal with.I would enthusiastically recommend the experience we had to anyone looking to buy jewelry whether “off the rack” or custom.Finally, I was impressed with their commitment to following up on our ring fitting as well as the quality of work. It’s really a great place to find jewelry to love.

Very friendly environment with great customer service.

Love going into Jareds. My husband got my engagement ring from there and I have to go in every 6 months for the inspection on my ring. Everyone is so nice.

Awesome customer service, Buffy is awesome!

We brought my engagement ring in for sizing. We did not purchase the ring at Jared but needed it sized because it was purchased at an out of town jeweler. We were very happy with the sizing, it was perfect, the cost was very reasonable and it was ready right when we were told it would be. We were a little disappointed on how the associate that met us at the door spoke to us. When she realized what we wanted we felt as if she talked down to us and was rude. Very sternly she asked why we didnt get the ring sized where it was purchased. We felt as if that was none of her business and didnt appreciate how she spoke to us. The lady that helped us when we came to pick it up was incredible. Her name was Angie and she was very sweet, friendly, and helpful. We asked to look at men’s wedding bands and she showed us some beautiful rings. We have decided not to purchase the ring at Jared for fear we will have to work with the first assicaite that we didn’t care for at all.

I really like Jared at the Galleria. I find them knowledgeable and prompt. They solved my problem with a diamond necklace that I treasure. Not only were they helpful they made me feel important to them. I recommend Jared for help with jewelry repair or a good choice of jewelry for a loved one.

Myself and my fiance had a terrible experience buying his engagement ring. When we first purchased the ring, we noticed deep scratches on one side, which the staff had fixed for us. Following that, we decided the ring needed to be sized, so again went to have that done. When the ring was back from being sized, we got it home and discovered that the inner portion of the ring was badly warped and ruined.When we went back to handle this issue, we were scolded for not bringing it to their attention sooner. We requested a duplicate ring be sent to replace the one they mangled, and were told that it would be overnighted to the store. About 5 days later, the ring finally arrived and we went to pick it up. Staff were again abrupt, rude, and dismissive. We felt rushed to go away and disrespected.In compensation for our time and their repeated mistakes, we were given a coupon for an offer which is currently posted to their website. The coupon requires the holder to spend $300 on LeVian pieces to get $100 off. To say we have no further plans of purchasing from Jared would be an understatement.I see that many others have had a much more positive experience, and I am glad thats the case. My intention is not to drag any one person down, but rather to convey our individual experience that it may benefit others.

Taking back all my stars that I gave them! This place has changed for the worst! They have new employees and a new manager that is not at all friendly!We took some pieces in to get new batteries and a ring that the stone came out of. It is going on a month and we had not hear back about the watches. So I called today to check on them and The Manager tells if I havent had a call from them then they are not ready. I asked could you check to make sure they havent.Im the manager I check everything in and I havent checked any watches in, in several weeks!! Rudely towards me! Her whole attitude was harsh even the way she answered the phone. You know she could have easily said let me double check on it to make sure. But no she didnt even offer! I know when we do get our stuff back we will be paying off our account and N.E.V.E.R. shop with Jareds again! That use to be a good store to shop at. As you can see I praised them the last time. This time I take my stars back and wouldnt tell anyone to shop there!*This was my original review a few years ago. Down below, It was great service but now not so much!Once again nothing but fabulous service from everyone in this store!We came in to get a battery for my husbands watch and I walked out with a beautiful piece of Levian!Great service and friendly sales associates!The GM Kelly always makes sure everyone is being taken care of!

I stopped by Jared because I had lost a stone out of my wedding band. Nichole was my associate and she was absolutely fabulous! My bridal set had not been purchased at Jared, but that didn’t matter. She was so friendly and professional. She quoted me prices for replacing my stone, setting and tightening all the other stones, and a dip to brighten the white gold. I was able to drop off my ring around 2:30 on a Friday and pick it up at 6:00 and it looked like it did when I received it 5 years ago. I will definitely recommend Jared!

I went to this location (I live in Memphis) and received such great care and deals that I will now consider Jared before the actual Pandora store!!!! Three charms for $45... I left happy!!!!

We went to Jared today to purchase a gift for my 16year old daughter. My husband and I decided on a Pandora bracelet gift set and purchased additional charms for the set. The gift set included several charms and earrings. When we went to check out, the manager could not get the promotional price correct and gave several prices that didn’t match what we were purchasing. Finally, she said that the reason the price was different is because the earrings were not included in the set. They showed me a Pandora catalog that had the earrings included and tried to convince me that they were not. The manager then made a huge (fake) show of yelling to the other associates to remove the earrings that “aren’t included” in the gift set from the promotional displays on the floor. At this point out of frustration I paid for my purchase and left. Once I got home, I called several places and Pandora themselves who confirmed the earrings are included in the set. I returned to the store and low and behold, the same promotional display had the earrings included again, despite the manager fake yelling at her associates....Because the manager knew they were included and lied to me. She charged me the full price but did not provide what I paid for. I called her out on it and returned my purchase. I then got the exact same set, with earrings, $70 cheaper at Reeds Jewelry. I will NEVER shop at Jared’s again. Ever. I only gave a star because I had to.

While I did not ultimately end up buying my engagement ring from here, the experience here was excellent. They did everything they could to meet my needs, but as in any free market, sometimes someone just does a better job. If you are looking for a ring, I would add Jared to your must-visit list and give them a chance. You will have a better experience here than most places in Birmingham.

Bought a Pandora ring for my son’s girlfriend at Christmas. Had to order online at the last minute and was able to pick it up within a couple of days. He was happy and she was happy. Only drawback was that they do not touch Pandora jewelry as far as maintenance and the box they gave us would not hold the ring in place. Minor drawbacks.

Had a wonderful experience picking out a new wedding set for my 20th Anniversary. Nicole Steinbach was wonderful in listening to what I wanted and helping me find what I wanted. The specific setting was not in the store so we designed what we wanted and it was sent off. I absolutely love the finished product!

A variety of styles in engagement rings. Setting were great. The solitar diamond labeled the same clarification and color as my current diamond was visibly less quality. So Ill probably get the setting here and the diamond elsewhere. Customer service was really great!!!

Great customer service. They are knowledgeable curtious and have a great product. I have bought all my wifes jewelry there for the last 5 years

Ask for Jeff!!! He knows what hes talking about. And very good at giving advice. Loved my experience there.

It was such a GREAT experience!! My husband and I were able to attend the Le Vian showcase and see all the beautifully crafted pieces they create! Jeff was awesome and we even got to meet a Le Vian family member who was so sweet and down to earth!! They really made us feel so welcome everyone was so nice and made us feel special!! Jeff does such a wonderful job at representing JARED! He went above and beyond! I left that night so happy with the beautiful ring I know have on my finger!! I recommend the experience!

Very professional people here. They make you feel at ease and they are a friendly environment. Clean restrooms. I recommend this jewelry store for all of your jewelry needs.

This place is terrible it literally ruined my whole Valentine’s Day I ordered my items and they never sent a shipping email so I called and they said it would be the here the 13th the next week I receive a email saying that it would not be here until after the 14th right after they just told me it would be here good job way to ruin the whole day Jared’s I ordered them 20 day early they had plenty of time I will not be doing any more shopping with this terrible place if you don’t want to be disappointed go somewhere else like Kay’s or zales you’ll thank me later please don’t waste y’all’s time

Wonderful experience! Couldn’t have been anymore pleasant. They helped my husband and I find the perfect rings.

Summer was very helpful in getting a ring cleaned for me and also showing me a few things, possibly for Mothers Day, will definitely be going back!

Very pleasant and professional staff especially Mrs. Angie Wallace. Beautiful selection of jewelry.

Inflated prices. Store managers should have some sort of power with working with cash paying clients. Giving them a break of some sort

What a joke, DO NOT SHOP HERE!!!. The amount of ignorance and incompetence from the person I worked with was rediculous. The whole experience of buying a ring for my fiancee was absolutely awful. Told the salesman that the only way to contact me was via email because of bad service at my house and I was told he made a note of it to ensure that I would be emailed when the custom ordered ring arrived. Outcome was that they tried to call my phone 1 time and that was it. They allowed my ring to sit there waiting for over a month and never emailed me. On top of that I had tried to go in once to make a payment while waiting for the ring to arrive (not knowing it was there already) and was told I couldnt make a payment as well as no one could give me any updates or info on the ring because the sales person I worked with wasnt there..... when I finally go back again to complain that we are past the time it was supposed to take to get the ring and that no one has emailed me, they tell me my ring had been there almost 2 months. I begin to voice my disappointment with them and how they have ruined this once in a lifetime experience for me and the manager asks what can we do to make this right? I respond to her with what are you able to do to make this right? Because this is 100% unacceptable the manager just sits there and doesnt say a word as if I didnt just ask what she could do to make this right. I will never return to a Jared anywhere to purchase anything and will ensure that I pass this story along to everyone I know in hopes of saving them from this greif. Maybe someone in corporate will actually read this and try to make this right because this located did nothing to right their wrongs and mistakes. And on top of all of this, 1 day after receiving the ring and giving it to my fiancee there is already 1 of the small diamonds that has fallen out and because of my experience their I dont even want to go back in to try and use the warranty. Spend over $6000 for no real service and a ring that falls apart after a day.* UPDATE* after posting this the corporate got involved and seemed to be the only people trying to make this situation right. They have done a few things to make the over all experience not as bad as it was. At least they have a decent corporate headquarters. Thank you.

I dont understand how Jared and Kay are sister stores. 100% amazing customer service with Jared and 100% dissatisfaction with Kay.This Jared in particular, has fantastic, friendly, and considerate customer service. Very satisfied customer here.

We have always been loyal customers to jared’s at multiple locations but am very disappointed with this location. My husband bought earrings for me as a present and when he gifted them to me the back of one earring would not stay on. I called and was told they would definitely take care of it. He brought them back to get fixed and had to pay for it which is ridiculous because I just got them. Yes it was past 30 days but it was a present. It would have been different if it was 6 months later. Well he paid to get it fixed and it still unwinds off. The quality of the product and service is not good even when a lot of money is spent.

One of the top jewelry stores in the state. Top quality, expertise, knowledge and very professionalism I highly recommend Jareds if you want the best.

My husband and I had a very pleasant at Jared The Galleria of Jewelry at 3460 Riverchase Galleria, Hoover, AL. My engagement ring had two loose stones, so we stopped by there to have it repaired.We were met at the door by Jeff Gibb who was very friendly and professional. He looked at my ring and said they could fix it within two hours (other jewelers wanted to send it away for a week or two). I left it with Mr. Gibb.Meanwhile, we looked at anniversary rings which Mr. Gibb showed to us. He found out what we were looking for and showed us several examples. We were just looking so did not purchase one at this time; however, when we do decide to purchase it, it will definitely be at Jared with Mr. Gibb as our salesperson! He is so pleasant, it makes you want to purchase anything!!I picked up my ring after two hours - it was waiting and ready.

Summer was fabulous. Thanks for a job well done.

I had the displeasure of working with Assistant Manager Tonja Biggs. After visiting the store to simply have my rings cleaned I was scolded by Tonja for “not having had my rings inspected in over a year.” This could not be further from the truth. Not only was my inspection up-to-date, but I know several of the other workers there who have inspected my rings and could vouch for this . After informing her of this, she repeatedly tried to tell me that I had only come in to have my rings cleaned previously and that they were never inspected. There was clearly some type of mixup in the system that was not showing updated information. I understand glitches and mistakes happen but it was her unprofessional and condescending attitude that made me upset the most. I know she is new to the job, but the rude behavior was uncalled for. Thankfully, I was able to speak with the manager. She cared and was able fix the issue. The other staff is nice but this bad experience turned me off. I hope corporate reads this and provides her with additional training. We had purchased a total of three rings and are very happy with the quality. Sadly, the experience with her will be the reason that we never make another purchase here.

This place is great if you want to stand around and be ignored. Employees are hanging out and watching the game, but they have no I retest in selling their jewelry.

Absolutely terrible customer service. Who would have thought adding a couple of stones to an engagement band would prove to be so difficult, especially after we were told it would be no problem. After 4 weeks of misleading information the ring comes back completely reshaped, triangular spaces turned round with tiny round sapphires and filled in. Very disappointed with the results. Going to try to find a competent jewler that can fix this mess.

They were very friendly, down to earth employees. They were not snobish or pushy. The selection of jewelry was alot more than most competitors that I visited. I will definitely shop there again, and would recommend them to anybody except those who like the rich snob treatment.

What a great place to any type of jewelry. Ive dealt with Jared for the past 5 yrs and have always had excellent service.

The Assistant Manager Lynn is amazing. Your company is fortunate to have such a polite, knowledgeable and professional employee.

Great place to shop been shopping here for years

I had such a great experience, I purchased twice from Jared Jewelers, and look forward to my next encounter with their friendly staff.

Love the service

I purchased a $500.00 bracelet from Jared in Greenville, SC that was defective. After being give recycled bracelets for months, I stopped in the Hoover, AL store for assistance. The manager there was OUTSTANDING, corrected the situation even though the piece was not purchased there. I can tell by the secure clasp on this latest piece that I had been given recycled pieces in Greenville, SC. I drive from Greenville, SC to Atlanta to have my car serviced as a result of a similar experience. Now I will be traveling to Hoover, AL for my jewelry purchases. Thank you Jared in Hoover, AL, I will be a return customer.

Fast and very friendly willing to help as much as possible near river chase galleria

Me and my fiancé went to the Jareds in riverchase mall in Hoover Al. Sustain Houston and all the staff was very friendly and helpful, purchased our wedding rings there about 12ish and by 2 they had our rings sized and ready. Very good place to go... highly recommend it!

We received unbelievable help from Susan and fromLynn! We will definitely be return customers

Bought a ring and the stone fell out 2x with in 5 months. The second time they decided to replace my ring instead and when I picked it up it was replaced my ring with a ring that had a fake stone (took it 2 other stores to get it checked). I take it back and they replace it with a real stone again. The very first day I decide to wear it that stone falls out. Now its been 7 months (1 month was waiting on them to get me a new ring because my other one wouldnt hold the stone) we can not get an exchange or a refund so now its being reset and will probably never stay in so I have a ring I cant wear and out a lot of money.

I would stay here again, real nice in detail just wonderful!!

They have a large variety of rings and are very helpful. They can resize and work on your jewelry in the store so that it is ready the same or next day.

From the moment I walked in I was helped and treated very well. The employees at Jared were very knowledgeable about there product, which made my experience with them excellent.

Our experience was awesome and nicole was the best!

They were great! Worked with me and stayed within my budget!

While visiting Orlando,FL we went looking for a replacement ring,it was an awesome experience we bought and they sized the ring in a few hours,great staff,glad I went there,she loves her ring!😄

Buffy was awesome! I recommend her and the service was excellent!!

Not impressed with the service as it was pushy and person wasnt interested in actually listening to what we were wanting. Also, good luck if you need to update any information such as your address...apparently that just isnt doable and they have no tracking of the communications they send to customers...very disorganized.

Great people!

Wonderful experience! Buffy in Hoover, Alabama is GREAT!

Great customer service...

Buffy is the best! Request her.

Excellent Service

Mediocre service. Sales agent assisted another customer in the middle of my transaction. I completed the order on her iPad, received an email confirmation, and walked out.

DO NOT SHOP HERE!! THEY SOLD ME A $40 RING OFF EBAY FOR $300. RIP OFF!! AND SCAM ARTISTS!! BUYER BEWARE!!

Very professional and thoughtful