I called to see if they had a part for my KW. I sat on hold with the automated system for about 5 min. Then a parts person come on the line and asked me to please hold again. I am still on the phone on hold and it had been 22 min. I will be taking my business elsewhere. They need to go back to H@H. Seem to be better then. Do not recommend anyone trying to call and get parts. Better go to store maybe they will help then. Cause no one can pick up the phone.

Staff is very friendly. Would definitely recommend

Most expensive place and worst experience. Truck dont run like before 70 mph. From a check engine light to $5,618.02. I noticed my truck only run about 63 mph after they change my ecm and engine wire harness. Since I was in Greensboro North Carolina they said to take it to Greensboro dealer . But surprisingly I have to pay again if I want to run 70 mph. I called service department again but know manager its not there. I Dont think its fair they charge me for quality control inspection $702 and my truck cant even run like before. So I guess I will go back again hopefully they dont take 2 more weeks for a 15 minute job. I remember those days when it was H H. I never had problem.

Started out going to H&H for parts and their parts department is defiantly the best that weve dealt with anywhere on the road or intown. Tony, Terry and Mike have always went out of their way to help us. They make sure if they cant, they will find someone that can even though we didnt own a Freightliner. They have treated us so well and been so friendly, professional and knowledgeable, which is something you dont get a lot out of a parts department. When we call or walk in they know who we are its awesome that they can remember their customers it makes it a more personable experience. We kept telling them they would be the reason we would buy a freightliner for our next truck. Well we went in there to start trying to find a new used truck to add to the fleet and got introduced to Jack Reagan. Now Jack is awesome, best sale person weve dealt with and very knowledgeable about all the different Semi!!!. He actually took the time to make sure that he was finding us the perfect truck and not pushing the first available one on us. Jack had patients and went out of his way to make sure everything was set up and ready every time we went up there to look at a truck or do the paperwork. He also went out of his way to make sure we were very happy when we walked away. One of the 1st sales people weve meant that actually cared about the customer and not his commission or what his gain was out of the situation. He spent quite a bit of time with us over that last couple weeks and he was very professional, knowledgeable and friendly but once again made us feel like we were at home and part of they family. Jack did end up helping us find the perfect truck and man is she a beauty, she was the perfect addition to add to our fleet. Jack has made our experience there a fantastic one, he will defiantly be the guy we continue to go to in the future and build a friendship with. We will always appreciate everything he has done for us through this process. Mike Albertson is also very knowledgeable and talked to us about other things and helped us out with some knowledge on one of our other trucks, he is also one of the sales guys up there. He has a vast amount of knowledge about a lot of mechanical things as well different engines and systems on the trucks that will help us in the future. Also cant forget out Rhonda Edwards she was our finance lady and she was super nice, organized, and professional as well and also provided information for us in the future and had everything set up and organized for us, and provided copies of everything to go home. If you need a Freightliner Dealership for Parts, Sales or Service this is Hands Down the best place around. Their whole staff there is knowledgeable and care about what they are doing and dont act like oh its just a job .. No!! each one of these employees take pride in everything they do and treat each customer with the same respect. They also sell parts for more than Freightliners we have 2 Peterbilt 587s a one has the ISX15 and thats why we started going there if they didnt have it, they would always help us find somewhere or tell us who did. Absolutely Incredible staff that H&H has, they will always be our first stop when were in need of something.

I purchased a 2015 Coronado Glider from H&H Freightliner in March of 2018.  The truck had approximately 375,000 miles on it and they sold me a Freightliner warranty with the truck.  The sales staff was knowledgeable and gave me more for my trade than I thought it was worth.  I felt the entire sales process was fair both in price and actions.  I have been extremely satisfied with the truck and it has given me reliable service.  I have dealt with the service department at H&H on multiple occasions both for routine service and other repairs.  On all occasions, they have been fast, friendly, accurate on estimates and timelines.  If they tell you your truck will be done on a certain date and time, it is done then.  I have both scheduled appointments and have just dropped the truck off.  If you need a place to wait, they have a great driver’s lounge with comfortable chairs, shower, and laundry (all free for you!).  I wouldn’t take my truck anywhere else, and if I buy another truck, this is my first and only stop if I was in the market for a Freightliner or Western Star.

Nice n pleasant crew, but out of service time of 4 weeks sucked our pocket book. They didnt have any loaner trucks nearby.

I want to send a big thank you out to Jack (Jake) and Tim for all of your help. All the staff at H and H are the best! You have helped make my dreams come to life and I thank all of you! I’m one happy and proud customer that will be sure to return and bring you repeat business! Thanks again for everything....

Jack Reagan is phenomenal! H&H will provide you with Five Star Customer Service Experience from the time you enter the door up until your final sale. I highly recommend them for your next purchase! Thank you Jack and the team for everything you do!

Great service come with a wait if you want great service here go here drop it off and go home/hotel cause youll be a while

Wish they had an express service lane. It would be great! If their service department is anything like the parts department then they’re top notch. I have had experience with getting some mechanical advice with no hesitancy and as a woman didn’t feel intimidated. Thanks H&H

I brought my second truck from there man go to jack that’s a good dude man he makes sure it’s the best deal he can give u and not like other dealer treat u like family don’t be going in there wasting my dude time with no money either. Jack u the man

I only deliver new customer trucks to this facility great personal to work with that receives vehicle in.

Salesman was awesome wish I could remember his name very informative helpful

Honestly its a good Frieghtliner dealership so I enjoy the friendly helpful staff in the parts department

The staff is very good and they will do what it take to get you rolling again I have been dealing with them since I bought my freightliner never had no problem I am very satisfied with their work and products 😀.

Great spot. Air dryer bracket broke. Got here at 5 am. Started a 10 & went to sleep. At 8:30, I woke up. They had a bracket, air dryer & governor. Nice! Let me install it in the parking lot & finish my 10. I drove past Carolina Freightliner in Rocky Mount to come here because of the online reviews. I made a great choice. Superb part selection.

Very good prices on their parts good services...

Great Guys in Both Parts and Service.They do everything they can to help you get what you need.

This place does good work

Just replaced my EGR due coolant leak($2500) in Doggett Freightliner, AR & 2000mi after got check engine light ...went to fix a problem to H&H, been told at first its EGR but then its wire hurness $3000 and 3 days down time. As soon as I get out from the dealer got check engine lite on again..cant wait for another downtime, another bill, another dealer....3 stars only because nice personal

Avoid this truck dealership, you’ll wast your time, they just collecting your information but in fact they dont have that truck what you asking.

Amazing establishment with very attentive staff... You walk in to a clean establishment where you are greeted by a receptionist with a very positive attitude! She pointed me in the direction I needed to be and checked on us even after we left from her. The sales and service department also had very excellent staff members.... A special thanks to Brian for helping us out today!!! Highly recommend this company for all of your semi truck, dump truck and box truck needs!!! Thanks to everyone involved in our wonderful experience!!!

There truly are angels amount is. I pulled into this dealership shortly before they were going to close up for the night.I had some problems with my trailer airlines and electrical line. A very kind man from the service desk took care of me and my trailer problems and did it quickly and with a smile.I cant tell you how great full I am for the fast and friendly service. Its not comon now a days to find a place like H and H Freightliner.I cant say thank you enough.Dorothy Landers

The staff here are courteous and professional. An all and good experience. Additionally, there is a free shuttle to a from the Econolodge, for drivers who expect to be laid over for the night.

Parts department was great! Thanks guys!!!

Couldnt ask for any better, service is second to none, parts department is on point and everyone treats you like family.

Went in for a dot inspection, found backup light not working, 1600 dollars later my light works again, make you want to become a company driver again. Between rates and prices for service, makes it hard to make a decent living as a owner operator. Anyone want to get into owning I have a truck for sale.

They are like family 👪. We take our vehicle there. Great service. 😀💙🇺🇲👊

They are fast and friendly. They give it to you straight.

My freightliner was leaking coolant from the water pump today I pull in around 1600 and Adam Richards in the service department was amazing came out looked saw it was leaking very understanding and was able to get me in right there to fix it. Very professional Everyone one in there treats you with kindness and professionalism. Outstanding place I will be back Great drivers lounge with showers and free washers and dryers Again I will be back and will recommend this place to anyone

Really great facility. Bryan and Adam at service department went above and beyond helping me with my repairs. Really empressed by their professionalism. Mike at parts is a great guy too, very friendly and helpful too.EXTREMELY comfortable chairs in the drivers lounge where you can make them to lay practically horizontaland and take a nap. Theres a shower and laundry too.VERY clean truck service invirenment and overall.Definitily will be looking to stop here again in the future with any of my issues. Thank you, guys

Best Freightliner dealership in the world!! I didnt say the fastest, I said the best.

I tried to do 1/2 a star but I guess its not designed that way. Initially, I took my truck in for issues with the turbo and was told there was nothing wrong with it and was charged a diagnostic fee. I continued to have the same issue so I went to another shop for a 2nd opinion and was told it WAS the turbo and V pod. I went back to H&H and explained the results of the 2nd opinion and gave them a copy of the invoice stating what the other company had found. H&H stood on there word and said it was not the turbo and V pod. I reluctantly, left my truck. This was day 1 of my 2nd trip there. My truck sat for 4days waiting for the hose and a “specialist” to come in. When the part finally came in and my truck was considered “repaired” that was a $1400 job. I had my truck for 2 days and experienced the same issue. I went back to H&H they did another diagnostic and to my surprise I was told it was in fact the turbo🤨 I left my truck Wed evening so it would be 1st for Thursday but my truck sat yet another day. When I called, I was told they were waiting for the night specialist to come in and break it down. I went IN Fri morning and was told they were just getting ready to begin looking at my truck when I was under the impression all of this was being done Thursday night. Now, Im being told the manifold is cracked and the part has to be ordered so now it looks like Tues. I am frustrated beyond words!! My truck has been with them almost a week, they have given me an estimate of over $5,000 for repairs, they have done 2 diagnostics, replaced some pipes and hoses to the tune of $1400 meanwhile Im STILL waiting. I want to believe they are working on it but I haven’t seen or heard any progress from them. Why do I have to be angry and irrate in order to get people to do what they are supposed to do, and it may not solve anything! I feel completely disregarded and I feel like Im paying top dollar for substandard service. It’s Sunday and I STILL don’t have my truck, Im waiting..... So that means Ill be out of work AGAIN at least until Thursday. Very disappointed.

I went in to the parts department, great customer service. Quickly in and out.

Its ok. Always beside. They do have some great mechanics

Best customer service Ive had in a longtime... Terry and Tim helped expeditiously ... A-1 service

Really bad. I called in to trade my truck for new freightliner, and was told they will email me credit aplication. They never did and i called and emailed the sales person mike, he never got back to me. I guess they dnt want my business. Im a go some where els.

Very poor customer service. They lack communication with the driver and prefer to communicate via email with the company so they get 3rd hand information. My truck was down for 6 days because of this and after 4 days they finally decided to call me and still somehow had to call me again on day 5 to ask the same question and get the same answer. So apparently there is a horrible lack of communication going on here. Hopefully i will not have to bring my truck here again. Once that problem was solved the repair was done quickly.

I like this placeFriendly truck parking, the associates knows what they are doing and is very good place... In and out and also, ride to the hotel in case... Thanks H&H

Great customer service, they got me right in and out quickly. They set my gauges from which another shop didn’t know how. Additionally they show me how to set it next time if I use someone on the road, if I couldn’t get there. I shop at there parts store and they were just as friendly and helpful. Good service in this day and time is hard to come by, so I am a customer for life at H&H now. Great job, keep it rolling my new friends.

Very friendly workers in the part and services sections, they alway willing to help thanks guys!!

Great service and help

This is the best place around to get Parts with the best customer service in the country

Friendly and knowledgeable staff

They were extremely courteous and done A great job. They got me in and out even though they had a extreme work load. Definitely recommend them. Great people!

Quick summary the tech at night didn’t do what he said he was going to do then over charged for the service i talked to a manager an he fixed my truck up no charge with speedy service . So they’re a great business who’s willing to right there wrongs an are not out just to make money an half fix your truck !!!! I give them a 10/10 for that alone .

It’s feels so good after meeting the H&H Freightliner Family, doing business with professionals like Carl Howard(VP), Brian(Our Sales guy) Mike and Rhonda. We closed a nice deal on a KW T660 at an excellent price, it was worth it to Fly half Country to work with these great people, we are looking forward to buy more Trucks from them! We advise you to come to this location if you are interested in buying New or Used Trucks.Thank you so much H&H Freightliner!

In for no regen problem. They told me that it would take 1 hour diagnostic first and then they would call me and let me know the status. If they are still not able to find the problem they will let me know. They never did so I assumed that that was it. They billed my warranty company 2 hours diagnostic time. And billed me another 2 hours for clearing the computer after installing the part. What kind of computer would need 2 hours to delete the previous stored codes? It took almost like the same time to replace the bad DEF pump.

H & H Freightliner in Hope Mills, NC, is magnificent. I been broke down 2 times prior 2 this time. So, when I showed them my receipts from previous work done by the other freightliner, they assured me that they would resolve the problem & they did.THANK YOU GUYS, for the dedicated work.

In and out in a jiffy. So fast in fact that I left my credit card on the counter (thought I had put it back in my wallet). Terry called me within minutes of leaving to let me know. Definitely appreciate the service.

Outstanding lifesavers. We pulled in with our Newmar RV on a Freightliner chassis on a cloudy day with a broken windshield wiper arm. Turns out the wiper arms are not FL so they couldn’t even order the part. BUT One of the techs took it apart, cleaned it up, fashioned a temporary fix and made sure it worked. AND he showed me how to replace it when I got the part down the road. Great service and an education. I’m super appreciative.

Very good place to buy a truck no other dealer has helped me the way they have if you are looking for a New or Uesd truck this is were you need to go. If you are going to get a used truck go to Brian he is the man with the plan to get you in that truck.

Save your money, go else where!! Theyll never get to you truck. Not your quick and convenient shop. But if you have weeks to burn, it might work out fine. Good luck

Fast friendly service. Personnel was very good.

Good people fast and friendly

I would give zero if theres an option.Im surprised that no response from a management to a negative feedback.Or they think that theres nothing to improve.Or they want to hear just what they want to hear.

Service super excellent ! Thanks guys, you saved my life .. Happy Holidays to everyone ! DMC TRUCK INC .

This dealership has earned my visit anytime Im close and need repairs, awesome pricing and work. Friendly and professional services. Just a great overall experience. 36 years of dealing with dealerships this one really impressed me...thanks H&H freightliner for getting me back up and running. 👍👍👍

Came in 1st at 8AM for loss of power DEF issue. They fixed it around 4pm and said I failed DOT inspection due to brakes on one axle was low. I mistakenly asked them to fix it now it’s after 10pm and I’m the LAST person to leave after paying $100 for DOT inspection and over $500 to replace brakes one ONE axle.I learned I could have got DOT for $60 and brakes replaced for $300 at truck Stop down the street and would have been able to make in home in time to see my children. Now I’m driving nights with no time to spare. They have no care for your time here the mechanics talk about life to each other when they should be busy fixing drivers trucks. Smh. If they hired a black mechanic things would have moved faster. The only white guy that cared about me was the one that taking my money smh

Great thank you to the guys and girls in the service department and mechanic Matt Davis. Got our motorhome issue repaired and got us back on the road. Great people. Thanks again Chuck and Vicki Bromley

Great staff

Nice people

The staff is excellent the bathrooms are clean the shower is immaculate its just like home

Great place to get truck fixed. If you can ever get someones attention.

Communication between the shop and owner is horrible. That was the last time i will bring my truck to them unless i absolutely have no other choice. The parts department is stellar. The shop i can’t say the same this is a place for mega carriers and not single truck owner operators.

They are nice and clean yards nice and friendly people Im going to find out just how good that work is Ill let you know

Great service. Very knowledgeable staff.

I must say, Im appalled at the low level of customer service at this location. Never heard staff laugh and boast about having a poor rating and a high level of complaints before. They think its funny. The communication skills are very low. They charged me for work done, that when I questioned them, they hadnt even done the work. They are highly over-priced due to taking advantage of being the only freightliner around. 50 miles down the road, I had to fix their repairs. This is also one of those fix one thing and break another places. Many of their techs are young and appear to be frezh out of vocational school. Their troubleshooting skills rely on reading the manual. Even if you know the problem, they will tell you, youre wrong. Then they hold your truck hostage behind their 7000 volt fence. I would never trust my truck in the hands of these incompetent fools again.

Tryied to get ahold of service dept no one would pick up at 11am... get there to ask if they could do a 2 min job was told sorry we it will be 3 days before we can help you have to deal with CARS with water in fuel.... well Im sorry last I checked your a frightliner repair shop not a car shop... and they are very rude and snooty. Definitely will let my company know not to use them.

Great place to deal and spend wheels money

The staff in the service department were awesome! I dont know what that girl with the bad rating was on.. these people do a very good job!

Did wonderful work on my truck

Great place and quick servive

Horrible! Service dept has poor attitudes. Came in for an oil leak, a PM, and a steering wheel adjustment. Got in at 7 when they opened at 4:30 still not finished. The oil leak was fixed before lunch because they started the PM took over 3 hrs for that. Then suddenly they find loose components. I will never be back here.

What a great dealership, went up and beyond to get us up and running, I want to thank Niki Davis for her smiling face, and great personality,and to Dean the tech who work on our truck after hours on Saturday so we did not have to come back on Monday, you all are the best

We had some issues on our 2015 Tiffin Phaeton and called the service department . Exceptional service by Andy and the young lady (I apologize for not remembering her name) at the service desk was exceptional. The entire staff was friendly and professional.

Absolutely horrible, service department was by far the worst I have dealt with. Wasted my time was supposed to order parts on a Tuesday, Friday came around and parts for my truck was not ordered yet. With no accountability. Acted as if it was not a big deal there solution was we can have the part here Monday. Oh you mean now you can have it here in 3days when you couldnt even order it in four days? What a joke ive already told my friends not go here you have been warned.

Great parts department. Dont deal with service department much but Adam seems to know his stuff.

All around great place with great service. Good people with good prices in both sales and service!

Damn good customer svc. Friendly and they dont rush you...Went in for some mud flaps and mudflap bars and they were deffinately relaxed and professional. Anytime Im up n down the I95 corridor and need something I will make them My priority stop.👍👍👍

Excellent company to do business with!

Took my 2018 Freightliner Cascadia (3383 miles) into H&H on Saturday January 6 at 12:30PM for Electrical issues, bunk heater not working, and passenger seat air leak, all of which should have been covered under warranty. I was informed that they would not get my truck in until Monday which i was ok with. Told by the gentleman behind the counter that they would check the truck Monday and let me know what’s going on with it on Tuesday. Tuesday rolled by and no call. I called them Tuesday night and asked about the status of my truck and was informed that they have not brought my truck in that they are short handed at the time and they would get it in first thing Wednesday.Wednesday night rolled around and still no call from them. I had to call them once again and ask the status of my truck. Was informed they ordered parts for the truck and they would be in Thirdlsday morning. I would be able to pick up my truck Thursday night.Thursday night i called once again to check the status on my truck and was informed the parts they ordered were wrong and would need to reorder a new part which was only an hour and a half away. The truck would be ready by Friday morning.Friday morning i called once again and was told by Nikki that the truck was not ready and probably wouldn’t be ready until Tuesday.This truck doesn’t make money when it’s sitting and when i finally got tired of waiting, i went to pick up my truck.I was charged because they couldn’t duplicate the problems, one of which is a common Freightliner issue of intermittent cruise control, and the other common issue is bunk heater missing fuses when made in Mexico.When i did pick my truck up, my truck was dirty, ransacked, Dean left his jacket and grease in my truck. I will never be back again and plan to file a complaint with Freightliner direct.By the way, yes i was charged like $200 for this.

Worst shop ever!! The staff in service dept have very poor attitudes. The worst attitudes I have ever encountered in my life.The one exception is the evening service manager he is a gem amongst some common rocks. Hes is truly too good for this place.They left my windows open, took me two days to get rid of the flies. Took almost 8 days to replace a wire. What a shame this place is! I am going to purchase a 2018 Westernstar in two months, you can bet it wont be purchased here.

Great service,great place and people To do business with

Decent Prices. Parts people very knowledgeable.

Great service and great people to deal with. They get you in and out the best they can.

See Mike in parts

I brought my 2014 Cascadia to them on a Tuesday afternoon when I was on my home time. I was having an overhead done (valve adustment, and a transmission PM service. Also I had a coolant leak that was affecting the waterpump and a couple of less important issues. Both my fuel gauge and opti-idle were acting odd. They were busy but they got me signed in pretty quick.I was told it would be ready on Saturday, I ended up not getting it until Monday which was a bit inconvenient.When I picked it up the leak was fixed and the truck was definitely running smoother but about a mile down the road I saw a long crack in the windshield that wasnt there when I dropped it off. I took it back and they fixed it. All seemed fine. Out on the road I realize that the truck is losing air pressure really fast when the truck is not running. I suppose an air-break was in order. I investigated to find pinholes in the passenger cab airbag. PINHOLES! I managed to patch those holes but Im still losing a significant amount of air. I will have to get it checked and my fuel gauge is still acting up as is the opti-idle.I dont know what to think...but what I know is that I most likely will not return for ANYTHING.

Very nice people, well knowledge mechanics

The service and parts personnel are very friendly and courteous. They made sure all my questions and equipment issues were resolved.

They did a great job on my truck

My truck has been in the shop for over a week and because of them Ive lost out on 2 opportunities to pull UPS loads for the holiday. First, I was told the truck will be ready the Friday of that week I brought it in. When I called Friday to pick it up, I was then told it wont be until Wednesday of the following week before I can get it. I asked by what time? By 1 pm. Call them 12:30 to let them know I am on my way to get my truck and now they say it will be 2pm before I can get it. I think these folks are in no hurry to fix my truck because I live here in town and they are taking advantage of that. What they seem to forget is that I am a Independent Contractor and the more I wait for them to fix my truck the more money Im losing sitting around.Heres another reason why I am dissatisfied with H&H every time they repair my truck and I started down the road something minor is either wrong with the truck or missing due their fault.

Always prompt and courteous service from the parts desk.

If I was you [driver]Id fine another place to get my truck services,because these guys work the way they look,,except maybe one,they have very nasty attitudes (matt)and the warranty lady (brenda)they need human relationship program,,if they ever get my AC-DC fix Ill try my best to never aquire there service again,, sorry bunch of mechanics

The only fast thing about this place is when you pay your bill. They are very slow with getting your receipt and paper work.

Friendly staff! Greeted at my truck before I could even go to line one!

Very nice professionals are there.

Great guys at the parts counter!!

This place is awfull most truckers have they canine companion w them this place expects you to place your pet in the heat outside prts cannot come in its 100 outside by golly my baby isnt going to b put in a fenced in yard then they tell my husband the only hotel he can go to is travel lodge double hell no worthless you spend ur hard earned money w them and they fo this ashamed next step ANIMAL ACTIVIST

On ce ppls n trucks