I would highly recommend D&T Appliance Service. They replied promptly to my on line request for service and offered an opportunity to have my refrigerator/freezer repaired within a very reasonable amount of time since we are in the middle of a heatwave. The technician arrived within the stated arrival time, did a thorough assessment of what was causing my refrigerator to malfunction. A huge shout out to the tech Ricardo, he was polite, professional, and very knowledgeable. The service charge was very reasonable, having a refrigerator that works: priceless. Will definitely contact D&T Appliance Service for any future appliance repair needs.

This is the second time I have used this company for my fridge repair. Very knowledgeable technicians, quick and responsive customer service when setting up service call. I am very satisfied with their service!

Office staff were friendly and helpful when I made the appointment to have my oven and cooktop repaired. The technician, Marcus, called before showing up - and even took his shoes off in the hall before coming into my condo unit. He was very knowledgeable and fixed the oven problem. The cooktop repair will require a second visit, since it needs a part that had to be ordered, (but that won’t require another service call payment). It’s so expensive to repair the high-end European appliances that are in my condo building, but I feel that D&T charges are reasonable under the circumstances - and very good quality.

The technician is very skillful and knowledgeable. Knowing what need to be done after quickly diagnosed the problem. Wisely use the service time, do not over charge. I have called this firm twice for 2 different device repairs, both visit turned out very satisfied. Highly recommended.

D & T Appliance repaired our LG French Door Refrigerator/Freezer by replacing the compressor. The technician (Ricardo) was prompt, efficient, and courteous.

Nick performed an efficient repair of refrigerator (replacement of compressor.) The compressor was covered under warranty which D&T took care of.

I was able to get a service appointment quickly, and the tech was great about communicating when he was running late. They took care of all the warranty paperwork, too. Easy, fast, and reasonable pricing. Would definitely use them again.

Our technician, Marcus, was great to work with, handling a power cable recall and replacing the door springs on the dishwasher, and diagnosing and replacing a heating element on the oven. Both he and D&T were prompt and responsive to our questions and in setting up the appointments.

Excellent communication and service. We highly recommend D&T Appliance Service!

When I called about my broken washer, they were very responsive. I left a message and they got back to me in the same day, They were able to send a service tech that same week. Justin arrived in the time window and was professional and thorough when explaining the issue with our washer. I was very happy with his service and it was pretty reasonable to fix! Would hire again!

We have been waiting for over a month for our washing machine to be repaired. After LG sent us to D&T they took over a week to schedule an appointment which took another few days to happen, all in it was 11 days from initial contact with LG who immediately passed the work off to D&T to when the tech entered our home. The issue was exactly as I described it on the service call and the technician was in the home for all of 15 minutes before leaving with parts needed to be ordered. Another week passed without any communication and went we called back their earliest appointment was two weeks without and chance to schedule something sooner. We had no choice but to wait. D&T didn’t fail to disappoint, we were called the day before the appointment and told that the needed parts did not arrive and they will call us to reschedule once the parts do arrive, i asked “what’s the ETA?” and was told that there was no estimate. So, I directly called LG and after about 30-45 minutes with the repair number I was able to determine that D&T was attempting to order a discontinued part that will never be available, but there was an approved replacement part that is in stock and can be available soon. So, I called back D&T and gave them the correct part to order, which got the part on order. Sadly, D&T then turned around and told me that we needed to another eight days to get the repair scheduled, three more days than the parts will take to arrive. So all, start to finish, it took over 6 weeks for the repair and would have taken longer if I didn’t directly get involved and call LG. Oh, forgot to mention that my wife is a front line medical worker who is eight months pregnant so we do not want to go to a laundromat out of respect for her patients and the desire to protect them from any additional chance of COVID. So, we have been washing our clothes in a bathtub the best we can. If there was any way not to use D&T we would have taken it.

Icemaker repair: fast, friendly, super helpful! Our icemaker failed while under warranty. They scheduled service quickly, showed up on time, diagnosed problem, ordered part, came back and all is fixed. The technician was super knowledgeable. Also, the D&T service rep is awesome. I asked her a question via e-mail, and she talked to a technician and got back to me right away. Highly recommend D&T Appliance - I will use them again.

Called on a Monday morning to get a portable dishwasher repaired. I was able to drop it off that morning and received a call Wednesday that it was fixed. The cost was much lower and a higher quality than expected. They were able to fix the problem without having to order and wait for expensive, and unnecessary parts. I highly recommend D and T.

Very professional on time and good customer service. They came to fix a noise of my LG refrigerator that they had originally fix back in May. The service person quickly fix the problem and offered to discount the call price due to the east and fixing it which I thought was extremely nice and very professional. I would highly recommend this company for all your appliance needs

My experience with D&T was a very pleasant one. Service Tech Joe was knowledgeable, friendly and prompt. Prior attempts for service with the LG factory reps was a 3 month trial with nobody ever showing up for the repair. When D&T was contacted by the holder of the service contract, they promptly contacted me and set up a time. The tech showed up on time and when parts were needed to be ordered it was only a few more days before he was back and had my appliance fully repaired and tested.I would recommend D&T to anyone.

Our technician was polite, friendly, and very knowledgeable! We were thoroughly impressed with Joe! We would ask for Joe if ever we need service again!!!

Samsung convection oven not maintaining temperature. Chad came on time, ran methodical diagnostics, ordered the part, and installed it a week later. Very happy with the result and the professional service

We contacted D & T on Friday morning and Nick arrived Saturday morning. He quickly diagnosed the problem and replaced the compressor in about two hours. We were very impressed by his knowledge and professional demeanor. I will highly recommend D & T for LG refrigerator service.

Great experience getting fridge repaired.

Super impressed with the company, The scheduler asked me questions so they knew what appliance I had, make & model so they had an idea what part was needed. They did have to special order parts, called before coming, came on time went right to work. tested everything to make sure it worked. And also gave me some advice to my hard water problem. Andre was very good technician!

Part for dryer being sought by D&T; waiting for subsequent repair.Refrigerator ice chute repaired.

Diagnosis of issue right on prompt schedule after part ordered service man outstanding issue solved. Will call again if another appliance needs repair

We had Jay from D&T come out to troubleshoot and repair our dishwasher. He showed up on time, was totally professional, found and corrected the issue immediately. Cost was really reasonable.

Work performed was great. They had the parts on the truck and were able to fix it the same day. Biggest problem I had was cost. Im in the service industry we charge $75 an hour. This repair was for a new compressor with a flat charge labor rate of $550. The service tech was on site for an hour and a half maybe 2 hours. The part was warrantied from LG so they had no cost there. In my opinion $550 was a little steep. But we need a refrigerator.🤷‍♂️Update: It could be the same cost at other companies, I wish my industry made that kind of money. You guys fixed our range a few months back as well that service was great as well. Took a bit to get parts but thats not your fault. I dont think I will buy LG next time around.😉Thanks!

Professional, punctual, & friendly~Chad was informative, capable, affable, & honestly; a delight. We are now able to fire up the oven again! Thank you for providing the service you truly offered--much appreciated.~Angela, Shawn, & Colleen French, Minneapolis

Technician who worked with us was a real pro! Thank you!

Overall fantastic experience. My compressor went out on my refrigerator and with everything being under warranty I spent more than a week trying to get LG to call me back to schedule an appointment. With no movement there, I finally just called D&T direct, they were at my house in 2 days and were even helped call LG directly to get the warranty number so I wouldnt pay out of pocket. They were professional and meticulous with the compressor install and even took the time to solder lines that were kinked from the manufacturer. I will definitely be using them again for future appliance repair needs.

Chad serviced both my washer and dryer. Had a particularly vexing problem with washer and he didnt give up trying to figure out various solutions. He had a terrific attitude, great thought process, was consummate professional. And he fixed the problem.

Two technicians came out and repaired a dishwasher motor within an hour. Both were professional and quick. I’d highly recommend!

Great knowledge. Solid customer service. They stand by their work. Highly recommend. Great Hopkins business.

Didnt do the repair since their quote was 85% of a new unit. Their trip/quote plus labor plus part markup was just too high. Bought the part, installed myself saved hundreds.

Chad Istel was my service technician and he went above and beyond service. He was on time, efficient, accommodating and very professional. He had to order a part for our refrigerator and made sure he was back the next day to replace the part. He made sure it was accommodating for both my tenant and myself to meet there the next day for the repair. He also helped out with another repair that I through at him that day!! I definitely would rate my experience 5 stars! Thank you Chad! I will definitely call D and t Appliance again!

You get these brand new appliances and they work right up until the warranty goes out then you got a call somebody unfortunately for me everything went bad at one time so I had Andre from DNT come bye did a great job nice guy even the dog liked him

It took over a month to fix my washing machine. This was not good service.

Very professional and knowledgeable team. Accurate diagnosis and problem resolution. Have used this for for many years and will continue to do so.

If I could give more stars I would. After a few false starts with other service companies assigned by LG to fix our refrigerator we were fortunate to have it reassigned to D&T. They came prepared not just to diagnose the issue but with the parts to repair it on the first visit. There was excellent communication prior to the service appointment, and they arrived well within the window set for the appointment. They understand what service really means! THANKS!!

Marcus was courteous and thorough. Appointment scheduling was easy and responsive.Though hoping to have no more repair needs soon, will use D&T for sure!

They fixed my Viking range that had a very difficult electrical issue that had snowballed into more issues. Their pricing was extremely reasonable and great service on a difficult repair.

I would highly recommend D &T appliance repair.Their scheduling and follow through was first rate. Their technician was kind, professional and very capable.

I have been a customer of D&T Appliance for more than 10 years and they have always done excellent work. Recently, Marcus came to our house to repair our dishwasher. He was very professional, clear in explaining things to me, and did excellent work. I also appreciated that he wore a mask, and respectfully asked me questions about our family & Covid-19. Im pleased D&T is taking Covid-19 seriously.Very happy long-time customer of D&T Appliance.

Had a good experience with Service team. Very responsive and timely. The service person was knowledgeable and even though the issue was very minor, he patiently looked through everything and fixed it.

Joe was very knowledgeable, thank you for your service...

I was happy to find a service for my LG refrigerator. No one seems to want to work on an LG. They arrived promptly on time had the part I needed in their truck had my refrigerator running within 3 hours. I expected they would have to order the part and I would be without a refrigerator for a couple of weeks. I am so happy I found DNT appliance service. Friendly and very professional.

Honest, professional & thorough. Technician Nick came in & fixed it within 30mins. Job was to replace Lg fridge compressor, even had the new part on hand! Fridge was working in no time. A+ guys

The problem was not really the dryer like Jason said, it wasthe electrical box. When we replaced that part, the dryer worked greatSo much work for an unexpected problem Thanks

I set up an appointment to have them come out to my mothers house for a Sub Zero Freezer that went out. She is 82 y/o, called me after and said how nice he was and really had a great experience.They ordered a part and will put it in when it gets here👍🏼

From calling to get an estimate to Justin replacing my induction stovetop, my experience was better than a 5. I would give them a 10 out of 5. They were professional, courteous and good at what they do. Their communication was excellent and the job was done perfectly. Thank you for the great experience.Gary

Nick did a great job on repairing my refrigerator! He’s professional and fast. The refrigerator works well now. Thank you Nick!

Chad got here on time, and not only fixed the problem, he showed my wife how to fix it if the icemaker froze up again. But he also said to be sure to call if it does.Great guy, great experience.

Good experience all around. Easy to make an appointment, service person came on time, and most importantly, replaced our freezer compressor quickly and efficiently. Would definitely use D & T again. Very satisfied!

We had a great experience with D&T. Our home was struck by lightning and our appliances were being affected by the electrical surge. Dewayne came out to diagnose some of the issues we were having and it couldnt have gone better he was very knowledgeable about everything appliance related he did a thorough job going over everything. He answered all our questions on things and we just felt taken care of after he left. He really knows his stuff. Overall from scheduling to the service it was A+.

Very friendly and knowledgeable. They also had reasonable prices as I shopped around at a few other places. You can also drop off your appliance, and save on the diagnosis fee.

Great job interview by Ashley and Owner Tom, thanks for the time out if youre day.

Prompt service. Excellent technician. I am very pleased.

We were very pleased with the excellent service, and would definitely recommend D&T to anyone else.

Replaced defective compressor in our LG refrigerator and had called earlier than scheduled to get job done sooner. Timing worked out well so we were up and running faster then expected!

Our fall back refrigerator/freezer technician retired, so we had to find a new service company. After browsing the internet and Angies List for prospective service companies, we called D & T Appliance Service Company during non-business hours with a non-emergency service request. We received a prompt call back. We provided specific information that would help the technician perform proficiently when s/he arrived.A technician was scheduled to accommodate my work schedule and had a 4-hour time window for arrival. As requested, the technician called 30 minutes before arrival. Jay D. arrived on time. Did thorough assessment and provided professional options and recommendations. Technician was knowledgeable and courteous. Also removed shoes at front door.We have used a variety of technicians in numerous specialties over 5 decades with our businesses and homes, so we have a lot of experience with a broad spectrum of service requests. Was extremely satisfied with service! Would highly recommend!

Very fast response and very courteous. Will definitely be using them again when needed.

Timely response to request for service. Clear communication about the appointment time and the washing machine issue.

My year and one half old washer decided to break down. The manufacturer recommended D & T Appliance Service. I found these folks to be the ones to call in Covid times. I received advanced notice for my appointment. Tech Jay called ahead and showed up on time.They are great at taking precautions seriously. Jay maintained distance, masked up and used hand sanitizer before and after the visit. Living in a house with a health care provider, I was impressed with the service.They are worth the first call in the new normal of Covid. Thx D&T

We had called a plumbing company to have our dishwasher installed. The tech was having problems and called Chad from D and T. Chad spent 5min on the phone helping our plumbing tech and together they got the problem solved. Thank you so much, Chad! I definitely recommend D and T, they go above and beyond.

Had Tom out to repair my Frigidaire refrigerator. The freezer door was not sealing properly. It was in warranty and needed the door and freezer gasket replaced. Parts were ordered and the repair was completed quickly and the refrigerator has worked perfectly since.

Joe has come to our home to repair a washer in the past. Very nice guy and did a great job. Under extended warranty we had to replace that washer with a new one, same make and model. As did the first one, this new one quit completely after just 18 months. Joe was the tech who came out and looked it over. Ordered parts and came back to replace absolutely everything electronic and then some. These things take a lot of time, so we have an old beat-up washer as a backup. If the newer washer quits again, I wont blame Joe and D&T. The make and model is a lemon. Stay away from Frigidaire top loaders!

Props to Joe and his team, they were super responsive and accommodating. I had them install a Bosch dishwasher in my condo and they did a fantastic job.

Over the course of 3 weeks we spent 244 dollars for 45min (total over 2 visits) of the repair technicians time to diagnose and replace a washing machine motor, the cost of the part was covered under warranty. The machine still doesnt work and they havent called us back. The repair technician was nice enough but seemed to be rushed to diagnose something/anything and move along.Its good business when you charge a full hour minimum and only 15min diagnosing a problem. Then repeat two weeks later and charge a full hour (at a higher rate) to fix the problem in just 30min. On top of that it took 1 week for a tech to come to the house, 1 week for the part to arrive, and then we had to go to the back of the line (1 week again) for the part to be installed.

I was very impressed with D & Ts customer service!! Responded quickly to my request for service; they called to set up an appointment and called again to let me know that they were on their way to the service call. Also, they were very knowledgeable and professional. I would definitely recommend them to others and definitely would use them again.

The tech called and said hed be there in 30 minutes, which he was. He was knowledgeable about what was wrong with my new Bosch dishwasher and successfully fixed the issue. He was very thorough and did a great job.

Knowledge, fast, and friendly. Repaired my Viking range and GE refrigerator in the same week.

Knowledgeable and professional. They where punctual on all appointments.

Very unprofessional. The woman answering the phone must have been having a bad day or hate her job. She was rude and did not know how to talk to a customer. Was told that my area is not one they service despite my zip code being listed on their website. Maybe they should update that. This place was also my last resort seeing as how few places will service LG appliance. That being said I would personally take your money and business elsewhere to a place that cares about their customers.

Excellence in Service and Knowledge. Very Fair Pricing. I would recommend D&T Appliance to everyone needing appliance repair.

Had a terrific service call on my Bosch dryer. Came out to determine why the dryer was not heating. It needed a control board. They had the part at the shop and came back to install it the same day. Will call them again.

We had the tech out for LG French Door Refrigerator diagnostic and repair option. We had a leak in our Freon line plus it would have needed a new compressor under warranty. The repair would have cost too much so we bought a new refrigerator instead. We asked for recommendations for a refrigerator that is worth buying and bought a different brand.Thank you even though it was hard to part with this 7 yr old LG.

Be very cautious of their service pricing and parts. Check with manufacture first to see if they will service your appliance. Manufacture pricing for parts and service is 50% of D&Ts pricing. D&T work is good but pricing is high.

D&T and Dwane did an outstanding job repairing my refrigerator/freezers ice maker. I was very pleased with the process of making an appointment and with the skill, qualifications, and experience of the service repairman. Most importantly, they got the ice maker repaired quickly and efficiently and at a very reasonable cost. Great Job D&T and Dwane and Thanks Again for your help.

They serviced and replaced just about every part on my brand new LG dishwasher, and it still doesn’t work properly. On top of that, they also chipped my brand new countertops after being told (the second time) to be more careful. Back to square one with another service company since D&T also did not log any of the work done, so LG has no records of the work that has been completed. Stay away from this company!

D&T has helped me out twice and both times, totally fantastic! Flat charge to come out, make a diagnosis, and explain exactly what the next steps are, timing, etc. Calling and making an appointment is easy, the staff is friendly and knowledgeable, the whole experience is great.If possible, ask for Jol Arroyo. Super nice guy, really great to work with!!!

D&T Appliance helped me with a Bosch dishwasher safety recall. The staff is accommodating and pleasant. The technician called 10 minutes prior to arrival and was in and out in 15 minutes.

D & T serviced my Bosch dishwasher and I was extremely pleased with the service. The technician not only fixed the issue I needed repaired and he found the two dishwasher rack wheels that had fallen off a few prior. He dug under the toe tick area of cabinets and found them. He said me having to order two new ones which I had priced out at $10.00 per wheel. Fixed the issue and saved me money. I would recommend them to anyone.

Their customer service people are rude. The technicians are ALWAYS late or just completely incompetent. They are the only company that I can use per my appliance warranties. I can guarantee that once my warranty is up, I will never use them again. The first time a technician came out he told me I was doing laundry wrong and that my machine was fine and did nothing. He then said, “call if the problem continues and he would come back and replace a possible part ; that might be causing the problem.” Why the hell wouldn’t he just replace the part to begin with? He came back out the following week and actually fixed it. The second time I had an issue, I waited for a tech from noon-4 (the window that I was given). He called at 3:45 saying that he was running late and asked if I would still like him to come out. He then sounded annoyed when I said, “of course, I need my washing machine fixed”. We needed to wait for a part to come in, so I made a follow up appt. The same tech came out to fix it and again called at 3:45 to say that he was running late. Once again he sounded annoyed to have to come out. I just can’t with this company. Don’t use them; if you don’t have to.

Id been having recurring issues with my refrigerator and since Im a fairly technical guy I did a considerable amount of Google sleuthing to determine what the issue was. I went so far as ordering parts and installing them, only to find out that I had gone down the repair path. I threw in the towel and called D&T.I was able to promptly schedule an appointment and the technician arrived during the specific time window. Upon arrival he almost immediately thought he knew what the issue was, confirmed it and thorughly explained the problem. Apparently the control board was programmed to run too short of defrost cycle and what was happening is ice was building up around the fan preventing airflow. The solution: an updated control board that allows for a longer defrost period.He proved the value of experience and product expertise. Had I continued to try to fix it myself I would have inevitably continued to throw parts at the refrigerator without actually fixing the refrigerator.

I would not recommend this service. The company management showed its true integrity, in a very unfortunate way. I think the owners would be appalled if they knew what I know. Problems and mistakes happen. Its how they get resolved that matters more. Management took NO responsibility/accountability for flooding my kitchen and basement. Ive have had good experiences in the past w D&T but wont any longer.

Fantastic friendly service. Amy is a lifesaver. Highly recommend D&T appliance!

We had D&T come out to fix a Bosch dishwasher. The repair was expensive and the work was incompetent. We are waiting on the 5th visit from D&T to address a leaky connection from the dishwasher drain to the garbage disposal. This repair has taken an unbelievable amount of time in phone calls to schedule appointments and then waiting in 4 hour windows for service people to arrive.

Jacob went the extra distance to get the job done. Thx!

Service was great both on the phone and in the home. Thanks Marcus!

The only reason they dont receive zero stars is because the tech that came to the house was actually a nice, competent person.Every other aspect of this interaction has been a complete failure. They showed no sense of urgency. They did not offer solutions when there was a problem. They only offered excuses and why things couldnt be done.We had to wait nearly 10 days to get the initial visit. After a service visit to the house and determining what part needed to be ordered, they set up a return visit two weeks out, at 8:00am. (side note, the part could have been available as soon as 48 hours) At 4:00 pm the night before the return visit, they called to tell us the part hasnt arrived and they needed to move the appointment out. How far out? I asked. They didnt know because the part is on backorder. When will it be back in stock? I asked. Again, they didnt know and told me I could call Thermador directly if I wanted, but theres nothing they could do.I called Thermador and found out that the part was NOT on backorder, nor had it been on backorder. A quick web search found the part available at four suppliers. When I called D&T back, their response was but it isnt available at our regular supplier. I had to tell them to order it from another supplier and send it via rush shipment. We dont normally rush ship anything, but I guess we can do that was the reply.They told me that the only time they had available to come back and install the part was on a Friday morning. I said yes simply to get on their schedule. Remember, it has now been a month since the oven broke and Ive already taken two days off work for the previous visits.Unfortunately, I cant take this Friday off so I called to see what options are possible. Of course, all I get is a monologue on all the reasons they cant change the schedule, how busy they are, why things cant be done. Again, not even the hint or suggestion of a solution.Im waiting for the final, return visit. Still dont know when that will be because even after expressing my frustration, the best they could do was to promise to call me back soon with an alternate appointment date. Im worried theyre checking their calendar looking for a day of the week called Soon-day. I barely assume that the oven will get repaired sometime before Christmas.All sarcasm aside, they are obviously not a company that uses any technology for scheduling, ordering, CRM, etc. To anyone in need of an appliance repair, I would STRONGLY recommend you use anyone else.

Reckless driver.