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Houlton Powersports
381 North St, Houlton, ME 04730, United States
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Houlton Powersports
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Fu
Review β„–1

Houlton Power Sports was great to deal with. Second year renting a side X side. Nelle is awesome not sure how old she is but she is old school customer service. She went out of her way to try and help with a trailer situation I had. She is just great πŸ‘. I will rent again next year as well. Maybe buy if things are right Im from CT but will buy from Houlton power if and when I buy. Thanks Nelle,see u this winter for a snowmobile rental.Myles

Ad
Review β„–2

I love my new quad. Always wanted one. They did a really great job of selling me one, however on the phone, when I ask questions, I can’t get straight answers.

Ha
Review β„–3

First of all, I wish to thank you and your staff for their patience, knowledge, and the overwhelming desire to satisfy my wants.Austin and Mark worked together very well to provide me with the best experience in getting what I wanted, turning in my trade, and working my way through the financial aspects.I am only now starting to enjoy my new side-by-side and the benefits of having one, though I expect over the years to get many many hours and miles of enjoyment, and help out of this awesome little Workhorse. Thank you, and I will be recommending you to everyone I speak with. Respectfully,Victoria Wells

St
Review β„–4

Austin did a great job...my husband walked in and came out with the trailer he wanted. First time there, will definitely deal with them again!

Ke
Review β„–5

Great folks to deal with. Rented a sled from them. It worked great and had lots of fun.

Mi
Review β„–6

Came up to Northern Maine from central Florida with our Forest River Camper to spend the summer. Camper developed a problem with the gas furnace which required immediate service. Forest River referred me to McCluskies RV in Presque Isle, however, the owner (Gary) informed me he only works on campers if they were purchased from his dealership. Called Houlton Power Sports and talked with Alan in the service department and he was more than happy to assist me and scheduled service for the following week. Alan was very professional, polite and courteous. His service applied a temporary repair and ordered the part from Forest River and replaced the defective part two weeks later when it arrived. Hence, we were able stay and camp in Northern Maine until our original return date of of mid October. Thanks HPS and Allan for stellar customer service and genuine human compassion!!! I am a fan of Houlton Power Sports!!!!

To
Review β„–7

My 1st snowmobile purchase was with HPS. It was easy and very pleasant. Austin, my salesman and Mark in the finance department, both made this process simple.

Ke
Review β„–8

Definitely a customer oriented business! From start to finish the staff was attentive, accommodating, friendly, professional, I could go on. We will definitely be repeat customers!P.S. we love our CF Moto!

Ma
Review β„–9

Had family from away rented side by sides from HPS great service, equipment, support from Nell and staff. Top of the line all around, highly recommend. Thanks HPS for service

ma
Review β„–10

I rented a 2021 Polaris 850 from Houlton Powersports for a whole week at a very reasonable price. Nelle met me for the pickup after hours as we had a long drive up which was much appreciated. While they loaded the sled on my trailer they even let me take a new Lynx for a quick ride so I could see how it felt. Dropping off was just as easy even though they were very busy. Everyone I spoke to and dealt with was beyond helpful and accommodating. Im familiar with Maine hospitality but Houlton Powersports goes far above and beyond. I cant recommend them enough

Da
Review β„–11

Great people to work with from the ownership to the sales staff to the service department.

Ja
Review β„–12

Hit the trails with some out-of-town friends. Great experience start to finish!

Ke
Review β„–13

I have nothing but good things to say about houlton powersports Ive rented side by sides for 2 years and Nell has always tried to accommodate my needs look forward to renting snowmobiles this winter

gr
Review β„–14

I wish I could leave 10 stars.This was not a well planned trip. This was a last minute, spur of the moment, lets see if we can make this happen kind of trip. And it only took one call!!The sleds were reserved, and all the arrangements made quickly and easily by phone. 3 members of our group had their own sleds. HPS gave us a place to unload them and plenty of parking for the trucks. Nelle made sure we were prepared and had gear available for us. We left with new sleds, maps, headsocks, everything to make a perfect day!! And she was waiting for us upon return.Moreover, the next day it was discovered that my daughter had left a pair of gloves in the storage compartment of her rented sled. They were handmade gloves, knit by her Mom. Nelle immediately responded and assured my daughter they would be in the mail and on the way in the morning.Dont go anywhere else !!!

Lo
Review β„–15

From the sales team to the service department to the parts department and the finance department you will not find abetter group of men and women to do business with!

st
Review β„–16

Thanks. The service personnel were very knowledgeable and courteous. Celebrate Easter. Please get to know the savior if you don’t already.

Ke
Review β„–17

Great place to rent snowmobiles, it was the only place we could rent 850s in the state of Maine. Nelle Murchie was awesome to deal with, she organized the three rentals over the phone with us. Would rent from them again.Thanks again .

dr
Review β„–18

Great service when we rented two sleds for a long weekend. The machines were well maintained and very fun to ride! The delivery was extremely convenient and that alone has us planning our next rental experience with HPS! Nel was very responsive, knowledgeable, and helpful! She’s a great asset for your business! Thank you very much!

Se
Review β„–19

I had picked a Yamaha Kodiak 700 as the quad I wanted to pull logs out of the woods with. I went to HPS and told them what I was going to do with it, and found that they couldnt get that model. But, after talking with Austin and John about substitution options, they recommended the Kodiak 700 EPS SE model. A little more money, but, after adding an aftermarket winch to the other Kodiak, I still wouldnt have the 4wd differential lock or the power steering that the EPS SE has. A very good recommendation, because I needed all four wheels locked to get out of the woods this afternoon. Ill trust their recommendations again.

Mu
Review β„–20

I recently made a second purchase from Houlton Power Sports. The Sales Staff and all departments are very friendly and knowledgeable. I will remain a Customer for life.

Pe
Review β„–21

Fun fun fun

Ed
Review β„–22

It is a nice place to visit for atv and 4 wheeler parts and service. Sells as well

Ma
Review β„–23

Always love going in there. Great people, great products. Love doing some of my Christmas shopping there

Do
Review β„–24

At this time, I would like to extend our sincere apologies to the utmost extent. When the negative review was written, it was mistaken for another ATV distributed out of Aroostook County Maine. The review was sent by office staff that should not have sent without upper staff’s first proofreading. That negative review was sent by this office but TOTALLY WRONG AND DOES NOT,IN ANY WAY SHAPE OR FORM,DESCRIBE Houlton Powersports. As a matter of fact, we have NEVER had any dealings with Houlton Powersport. Please know that again the negative review out of this office was a huge MISTAKE. Houlton Powersport has a 4.5 rating and please look at that not at our negative review. Just simply not true.Deep apologies and embarrassing on our part.

jo
Review β„–25

Decided to travel to Island Falls Maine For snowmobiling with friends. My friends suggested I choose Holtons powersports for my rental and I have to say Ive been more than satisfied with the ease of renting a snowmobile from them. Their service included dropping off in picking up my sled Which made my vacation a more pleasurable one. My rental agent nell has been nothing but superior and I will be back again thank you all at Holton power sports.

Br
Review β„–26

Great sport center.Sales. Rentals.Very helpful.

Ry
Review β„–27

Great service from these guys. They delivered my UTV hundreds of miles away to my house. They continue to deliver after the fact. Special thanks to John.

Ja
Review β„–28

If you like to travel 20 hours from Atlanta Georgia to make reservations for snowmobiling for 4 only to be told they didn’t actually make the reservations then boy this is a place for you. Decided to treat the kids for a snowmobile play date called John at Houlton the day before requesting two double sleds for a group of 4. We decided on two touring models and submitted my credit card information to hold the vehicles. Was advised I would be receiving an email with confirmation as well as the agreement form to look over. The next day after not receiving an email I inquired about my issue only to be told that they had no vehicles actually available other then one single sled and a double sled. If I was a hamster and could eat my young this wouldn’t be an issue, but since society would look down upon this I couldn’t just decide which child I loved more. Overall I guess I’m disappointed as now the other rentals providers are booked up as well. Let it be known to call twice to book once.

Cl
Review β„–29

My grandson loves the ride of the Arctic Cat sales parts and service are phenomenal make it a point to go see the boys and girls at Houlton Powersports theyre helpful for you

Kr
Review β„–30

Had just what we were looking for. Got us in-and-out and back on the trail very quickly. Fair prices and great service!

An
Review β„–31

Great people with amazing service highly recommended

Br
Review β„–32

Last year,, I was looking for a new trailer. I was 2 hours away. I called and told them I was on my way there. When I got to Houlton, I texted them to tell them I was in Houlton. When I got there, I was told the guy who deals with trailers was out on a call. I waited 1/2 hour. No one else in the showroom paid any attention to me. As far as I could see,, I was the only customer in there. I went outside to where the trailers were displayed to see if anyone would come over. After another 15 minutes of being ignored, I left. I texted them and thanked them for wasting my time. I didnt get a response until the next day!! Great business plan!!

Sa
Review β„–33

This our second transaction with Houlton Power Sports. Amazing service just as we remember. Traveling 6+ hours a day to make the purchase from this business specifically. Unmatched service! We will see you again in another couple years guys! 😎

Ki
Review β„–34

So far so good! New to the area and need tires for my Kawi Nomad 1600 motorcycle. All ordered. Very efficient on the front end of things Well see how the rest goes.

Da
Review β„–35

The crew at hps are knowledgeable, hard working, and very friendly. They always go above and beyond to help out their customers. I highly recommend doing business with them.

Br
Review β„–36

Excellent experience

Br
Review β„–37

Amazing service and sales team that will get you what you want!

Da
Review β„–38

Great Place, Great Deal, Highly Recommend..

Da
Review β„–39

Decent inventory of equipment but every time Ive needed a part its been a special order. Im not talking rare parts either. A clutch or wheel bearing for brands they sell should be a shelf stocked part. Staff however is knowledgeable and helpful. Prices high but hey, show me a power sports shop that isnt.

Ev
Review β„–40

Always a pleasure buying from this place. John and Austin are top notch!

ma
Review β„–41

Great service from some good guys! Quick answers and good info. Easy to work with.

Le
Review β„–42

Excellent dealer !

St
Review β„–43

Great people! Easy to recommend!!

Rd
Review β„–44

Did get my side by side back as promised

Ri
Review β„–45

We went in looking for parts to an R V since they sell them. We alked in the door and the first persone to greet us was nice, however as soon as I told him we were there to look at the selection of RV parts he said ok and walked away and left us standing there. We had an associate come in who was finishing up with answering questions for another customer who had questions about RV parts and when he was done we asked him some prices on some of the items they had that were not priced, he said he would go look them up and never came back. We looked around for an associate when another guy walking around eating an apple asked if anyone had helped us and we said yes but the guy dissapeared and never returned. He then walked around trying to find someone else to help us (after we told him what we were trying to find). He found another guy and pawned us off on him (by now it had been 20 minutes just trying to get someone to help us get prices). The guy eating the apple then went and sat in the corner at his desk and answered his phone, doing nothing further to help while another employee left us there for another 10 minutes to go try to find a simple price for something in their store. This experience was very frustrating. I would go there again because the price was reasonable and I like to try and support local businesses, however they need to work on customer service. If I do go back I wont bother trying tonfind anyone to help. As the owner of multiple businesses I take pride in providing a great customer service experience to EVERY customer regardless of whether they are just looking, spending a few dollars, or thousands, which this business does not, unless you are there to purchase something far more expensive than what I needed. I also make it a point to be sure all of my items are priced so in the case everyone is busy a customer can see what they are going to pay. In this store very little items including 4wheelers or any powersports were priced.

ch
Review β„–46

Great staff

ph
Review β„–47

I wanted to update people on the RV that I purchased from Houlton Power Sports .My partner wrote a review about two weeks ago about the problem we had with the 2008 Tioga . We continue to find things wrong. We dont use the awning but did see that it was ripping and starting to fall off . We checked it and found it had rotted. If you do buy something from Houlton Power Sports make sure you are prepared to check out everything . DO NOT TRUST TIMWe were to trusting

Sa
Review β„–48

Awesome place, people are great, good deals. You want to ask for Tim Drake the sales guy

Je
Review β„–49

Top notch customer service - they really go above and beyond even when there’s no sale involved. I had trouble crossing the border without a certain document and they spent all the time I needed until the situation was resolved. Much appreciated!

Ry
Review β„–50

Great spot. Friendly. Excellent service

Jo
Review β„–51

Justin and Mike bent over backwards, to help me with my Yamaha Raider.The dealer I bought it from, wouldnt listen to me about an issue the bike was having. Kept telling me I didnt know how to drive a bike. Mike listened to me and discovered the fuel pump was defective. Justin ordered a new $600 pump, had Mike install it and at no charge to me.I didnt buy my bike at HPS, but they sure treated me good!My bike is running good now!

Ak
Review β„–52

Very friendly

Bo
Review β„–53

Ive only been here as a Kinek customer, not to buy power sports equipment. Customer service is top notch. If someone is free, theyll even help you load your stuff into your car. Prices are reasonable.

Da
Review β„–54

Great sales and service!!

Sc
Review β„–55

We had a very good experience

Gr
Review β„–56

While traveling with our RV and Smart car in tow, the power cable had issues. Jonathan took the cable to have his tech clean it. We offered 2 times to pay, they refused. THANK YOU!

Le
Review β„–57

Great service and people

Da
Review β„–58

Purchased 3 ATV and 2 snowmobile since they opened, always been very upfront with pricing and ready when say it will be, also great parts and sales departments

Do
Review β„–59

Justin and mike got us out of bind when two of our sleds broke down while we riding in the Houlton area.They took in both sleds right away and fixed them in about an hour allowing us time to to get in plenty of riding. Now, thats what I call service.

Ch
Review β„–60

Excellent customer service along with a friendly, knowledgeable, and helpful staff!

Sc
Review β„–61

Good people great place awesome deals

Co
Review β„–62

Very friendly easy to talk with

Sk
Review β„–63

Great place great people great prices

Ed
Review β„–64

Fantastic selection of gear and supplies. Friendly staff, open early...

An
Review β„–65

Great to work with. Got a great deal on a new sled. Would buy from them again

Ly
Review β„–66

We bought a 2008 Fleetwood Tioga from Tim. Unfortunately when Tim said that he would have it gone through from end to end he didnt follow up. The auxiliary battery was bulging out and could have exploded. There was a rats nest in the compartment. He told us that he got new tires for it and without telling us it was 2 new front tires. We had a blow out on one of the back tires. He promised that the backup camera worked or would be checked out. Never done, doesnt work. Basically all he did was show us how the slide outs work and thats it. When I called about some beeping noise I was brushed off. Justin the mechanic was amazing to us, though. He helped us with a fuse problem and made room in his busy schedule to repair a metal piece that was hanging out from the bottom when the tire blew out.We bought from HPS because we wanted to buy local. Not go to a large dealership.Our Tioga is our home now not a seasonal thing. HPS (especially Tim) needs a lesson on good customer service! The rubber seals on the the sides of the slide outs were missing pieces and that has caused water to run in the RV when it rains. The bumper was rusted out and we had to have one built because Fleetwood doesnt make this RV anymore ( which Tim failed to tell us). The oil for the engine and generator were just changed and it was found that it was extremely dirty ( which is dangerous).This has cost us a lot of money and time. I plan on contacting the BBB. Hello this is K Philip Jurson I purchased this motorhome with my partner and everything she wrote ie very true. If I had it to do over I would not shop at Houlton Power Sports again.

ch
Review β„–67

Very helpful service and staff, went for propane fill for the store!

to
Review β„–68

The staff there are very nice to work with I just bought a 4 wheeler from them had some small problems but they are fixing it right now my salesman John is a very honest and can be trusted at his word I will buy from them again Im the president of the fort frontier atv club and mike the manager Is trying to help us with some donations thank you mike god bless

Al
Review β„–69

Very friendly and accommodating!! Really appreciate the great service.

Ma
Review β„–70

Great place to buy stuff at

Ge
Review β„–71

Great staff knowledgeable in all areas of outdoor recreation. ATVs, Snowmobiles and RVs it the place to go for information, sales, propane and service!

Di
Review β„–72

Very helpful staff. Great service.

Do
Review β„–73

Nice to do business with .They are friendly and very knowlegable. Great selection of parts.They take care of their customers HIGHLY recommend !!

Ca
Review β„–74

Great choices. Fair prices

Li
Review β„–75

Go to this place every year when we are on vacation, great employees and good deals.

ta
Review β„–76

Heading for the trails on the side by side .... The ΓΈlΓ© man got this last summer from Houlton Powersports what fun this machine is very enjoyable and comfortable ride

De
Review β„–77

Ive had limited experience here, but recently I limped my motorcycle in needing air in the tires and state inspection. I was taken care of quickly and courteously and for the minimum charge necessary.

Mu
Review β„–78

Great place. Good staff and $$

Ni
Review β„–79

High recommend houlton powersports to anyone! I bought a brand new sled from them and couldnt believe the level of service! The sled I chose was in the crate, they had it put together for me the next day and ready for me to pick up even though they were swamped with sled sales that week! Jon H. Is the man to see!

Ed
Review β„–80

They got you covered all your power needs are met

J
Review β„–81

Dave in parts was awesome to deal with, would buy again. Cheers!

Br
Review β„–82

Free parking at their shop. Also they are a UPS Store that will receive parcels and ship for UPS. Very friendly very helpful

Ro
Review β„–83

The staff is second to none!!! Never too busy to pump propane, excellent people

Am
Review β„–84

Love that place! The crew is more then helpful when you go in,

St
Review β„–85

Great service!

St
Review β„–86

Kinek shipping point. Very convenient drive from Fredericton.

Al
Review β„–87

Great selection positive people, helpful too!

da
Review β„–88

Needed propane and they didnt have to wait for the manager to service my tank.

Sa
Review β„–89

Took my sled there to be fixed and they fixed everything the way it should be. Not over priced and they dont try and the every cent.

Ch
Review β„–90

My first experience with Houlton Powersports was last winter when my fiancé’s sled blew up in the middle of a snowmobiling trip. I found them by chance and bought a used sled with low miles at a very reasonable price and saved my vacation. This year I had more sled trouble and decided it was time to upgrade my own sled. I did lots of research and decided on the 2015 Yamaha L-TX DX. I looked around my own area and there weren’t any real good deals on one, so I decided to check out Houlton Powersports again. I talked to Jim over the phone and they were offering the best price on the sled I could find and he offered me a good deal on my trade in, and to top it off I could test the sled out in the fields behind the store before making the purchase. So I packed up the truck and drove 400 miles up to Houlton. Normally the store closes at 1:00 PM on Saturday, but they stuck around until after 2:00 in order to uncrate and put my sled together. The level of service you’ll get at Houlton Powersports is unmatched. Every one of their staff is extremely friendly and helpful. The parts department doesn’t try to upsell you on name brand oils or parts; they’re extremely honest and very knowledgeable. It was a long drive, but I wouldn’t hesitate to do it again.

Ja
Review β„–91

Houlton Power Sports provides Canadians and great service through Kinect alowing goods to be shipped to their address for a few dollars per item.They are however being very narrow minded in their customer service as they charge Canadians $5.00 to dispose of trash in their dumpster.They do not realize that usually the customers have smaller vehicles and all of the extra packaging make is difficult for the purchaser.The other problem is, they are charging double the exchange onCDN dollars.Very poor thinking on somebodys part.

An
Review β„–92

Friendly service!

Ma
Review β„–93

Good people.

Ja
Review β„–94

Ben was great!

Te
Review β„–95

Store is clean and staff friendly.

Bl
Review β„–96

Great friendly business

Ri
Review β„–97

Awesome service

Br
Review β„–98

Awesome sales and service

Ra
Review β„–99

Very helpful

Sc
Review β„–100

Very knowledgeable.

Information
24 Photos
100 Comments
4.6 Rating
  • Address:381 North St, Houlton, ME 04730, United States
  • Site:http://houltonpowersports.com/
  • Phone:+1 207-532-4381
Categories
  • ATV repair shop
  • ATV dealer
  • Snowmobile dealer
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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