I couldn’t have asked for a better experience trading in my old car and buying this beautiful new Atlas Cross Sport!!! Thank you Marco for making the whole process run smoothly and fast! Thank you Michael Q in service for helping me pick out the perfect vehicle to meet all my needs!

Marco Perez went above and beyond the call of service to accommodate my needs.I am extremely impressed with his diligence to professionalism. I look forward to recommending Marco to my business colleagues and anyone in the market for a car.

If youre going to buy a car from anyone, I highly recommend that you buy from Marco Perez. If you dont, you will highly regret it, just like how you didnt buy Tesla stock back when it was in the single digits. We went to several Volkswagen dealerships, but I was never impressed with any of the salespeople like I was with Marco. He was immediately warm and receptive. He made us feel comfortable and never tried to make a hard sell. It was easy to talk to him and he answered any we had knowledgeably. We were in and out quickly. Car buying has never been so easy or stress-free. He definitely earned all those awards sitting behind his desk, and I believe he deserves another one of those awards again this year! When we are ready to buy our next car, I will definitely be going back to Marco again!!

I highly recommend West Houston Volkswagen. I bought my car here about 2 months ago and was in a car accident 4 days later. I received my car back Friday from a collision shop not repaired correctly making noises, with small dents etc. I brought my car to West Houston Volkswagen and the service director Chris and assistant service manager Reginald went above and beyond to help me with the repair of my car. My car had several issues and everything was repaired in one day. Chris communication with me has been outstanding and made me feel at ease. I cannot thank Chris and his team enough for their service and professionalism.Thank you!

Save yourself the trouble and go else where. The used car team at this dealership does not know the meaning of customer service or honor. I found a vehicle online on Tuesday morning and went down to the dealership to test drive. The salesman I’d spoken to wasn’t there when I arrived but he had pulled the vehicle around and left the keys with another salesman. While on the test drive we opened the sunroof to ensure everything worked. The roof opened but would not close. I made the salesperson aware upon return. He told me he’d get it fixed and it was no problem so I submitted my application. By the end of the day I hadn’t received any updates on the application so I called the salesman I’d initially spoken with. It was then he told me that I’d been approved and he needed some additional documents to complete the loan. I thought it was unprofessional that he didn’t reach out to me to give me an update when he’d returned and found out I’d submitted the application but maybe he’d a busy day and brushed it off. I sent over the documents and sent the salesman a text to confirm is done so. I didn’t receive a response. The following day I text him at 2p asking for status. He responded that he hasn’t received the documents. I was floored. It’s 2p on the next business day, why wouldn’t he have followed up if he didn’t receive the documents the night before? I resent the documents, he confirmed he received them via text to which I responded “please call if you need anything else”. I did not hear from the salesman anymore that day. On Thursday, my husband checked in with him and he said we’d have an update by the end of the day. At 330p he calls to tell us that we’ve been approved but they needed to raise the price of the car by $1100 to cover the sunroof repair and that was the directive from his sales manager. I’m frustrated I’ve wasted my time and a credit pull. Thank God I hadn’t told my son and got him excited about what could have been his new car.

Amazing experience with Marco and Edwin, very thorough presentation, patience, and exceptional customer service. Due to the shortage of vehicles in market, I was surprised and impressed that VW did not take advantage of the situation, so no markups above MSRP!! Which was one of the reasons why we chose VW.No markups ✔Great APR ✔Warranty ✔Quality ✔My wife and I are beyond excited with our first Volkswagen vehicle, were looking forward to many wonderful memories with our Atlas. Thanks a bunch Marco and Edwin....highly recommend these elite professionals.💯

A car service representative told me my car was NOT equipped with TPMS (tire pressure monitoring system)…but it indeed does. It states so on the Volkswagen website and mechanics have also confirmed that information to me. Yet he denied that information and refused to provide adequate help. I had a lot of faith in this dealership until that happened. How are you going to tell me my car is not equipped with TPMS if it says so all over the official Volkswagen website?! So now I have a bad sensor on my car that they dont want to fix because they don’t acknowledge the FACT it comes with TPMS sensor

I like to thank you west Houston Volkwagon in Katy for a great experience buying my second car in this location special thanks to Stacy the sale representative for the great hospitality and super helpful great customer service totally recommend.

I cant say enough about the 5 star service we have received from Marco Perez over the past 10 or 12 years... We go back to him every time.. hes not only personable but he has your best interests at heart and works hard to get you the best deal possible. I will continue to come to West Volkswagen Houston and ask for him .. because I know he will get the job done for us. I never feel pressured I never feel like Im a sale.. I feel like I am a human being coming in and making a big purchase and I have a member of my family helping me. I highly recommend you speak to Marco if youre interested in purchasing a Volkswagen in Houston.

Thanks to Marco Perez and Edwin. Both of them are very professional and know their product very well in details and could explain the same to me as customer.

OMG I got my car serviced here and the windshield replaced and all I have to say is the service here is AMAZING! I made an appointment and was in the next day to get everything done. John Helped me and he was PHENOMENAL! Went above and beyond! And everything was done super fast. Definitely worth the drive for me coming out from downtown! 10/10 recommend!!

The salesman was pressure, he didnt care about the budget I wanted to stay within. He just wanted to sell a car... There is no 7 day MBG and none of the vehicles are covered by any type of warranty. For this to be a high end dealer. Im quite disappointed in what they had to offer. I have had my car for 4 days and my remote start no longer functions... Its definitely not covered... Theres that...

My husband and I bought a car for our son. We were assisted by Bert when looking for the perfect car for him. Bert was very helpful and respectful while helping us out. Great salesman and person!

I came in to this dealership the night of 01.04.2021 with a car and price in mind, and had the pleasure of dealing with Gabriel Valles, a great salesman that walked me through the features of different trim models and their benefits. After spending about 1.5 hours with me, a test drive later, and having him pull it in to the garage so I can see the color in the “sun” (weird request but he immediately obliged) we had decided on a car and I have never seen a salesman work so hard to get me the price I was looking for. Thank you Gabe, my mom loves the car and you got a customer for life!

We had a pleasant experience here until today.Very disappointed in the service or lack there of with used vehicles at this dealership. The salesman waited until 10 minutes before a scheduled appointment to let us know they wouldn’t be able to replace safety issues regarding a seatbelt and windshield while we were still an hour away (we were told the appointment was able to be done at 11 and he called to say it was at 10). We live two hours out of Houston. Wasted time, gas and can’t get them replaced until close to two months from now since this was the only day we we were able to get this fixed and this dealership is the only one they will use to fix the issues.

The buying experience was incredible! I was treated like a friend and not just another sale. Marco explained everything and was transparent! He made purchasing a new vehicle a breeze. I was in and out with my brand new 2021 Atlas Cross Sport within 3 hours! That is amazing! Go see Marco at West Houston Volkswagen! You will not be disappointed!

We purchased a brand new 2022 Taos from the dealership. I had negotiated the entire purchase via email and had set a time to come out to complete the purchase.Once we arrived, the selling agent was busy with another customer and we waited for almost 30 minutes for her to finish, so I could complete my purchase. Once she was able to spare some time, we finally got our paperwork going and was just handed the keys to the car once this was complete. Nobody walked us around the new vehicle and explained anything to us.Once we drove home, we found that the vehicle rattled near the windshield, so we had to go back to get this fixed and they sprayed foam to repair stop it which did work, but I wish this was done beforehand. We patiently waited for the notice of the license plate to come, but it never did, so we called in and they stated they emailed us two weeks ago, but I never did get an email.

Nicole Benoit is amazing. I got a hold of my sisters car for a road trip and realized it needed maintenance. I called West Houston WV immediately as I saw them while on the 10 fwy and asked for a next-day appointment since I was on a short deadline. Nicole was so helpful on the phone while making the appointment and after diagnosis. I walked out feeling extremely confident for the trip and knowing that when I return the car, my sister will be in good hands (and have somewhere reliable when she needs work done). Thank you also to the service department and those who performed all of the inspections on a tight timeline to fit one more car into their crazy schedule. I left confidently, happy and knew the car was in safe shape, but would also eventually need some work without breaking the bank. Thank you Nicole and team!

My experience with this location was not the most pleasant it took a month to get in issue resolved with the advisor Nicole B, She didnt want to correct the issue that the company had caused by not putting my tire on correctly and kept placing blame on me trying to get me to buy a new tire instead if replacing it. After a few trips and phone calls and taking off work I talked the service manager Chris as well as the GM Steve both were very nice and pleasant unlike Ms. Nicole who had no real intent to help me, but complained about the company that my tire warranty was under as well as accused me by saying You must have another nail in your tire you messed up the tire by driving on it when I called to tell her my tire was flat the next day after getting four brand new tires from them. Daniel ended up being my advisor and everything went smoothly and John the other service advisor was pleasant to work with as well. my Issue was resolved within a day when Ive been waiting for over a month for Ms. Nicole to get me off a donut tire. overall we will Not be going back to this location but instead the Cypress VW where we purchased our Atlas and Tiguan from even with the wait time it will be better service at the cypress location.

Best VW dealer I’ve been to in Houston. Had to drive in because of an emergency. The team took the time to look through my car without an appointment. I brought it in the next day and the team was clear on what the warranty covered and gave me a loaner vehicle. Special thanks to Nicole, Reginald and Michael in the service team. I’ve been to Archer and Momentum, and they don’t compare. Momentum gave me conflicting messages about my warranty and didn’t give me a loaner vehicle even though it’s covered under warranty. Archer sent me a quote for issues that were still covered under warranty; if you call they’ll ask you to hold and hang up on you. In short, save yourself the headache and go to West Houston VW.

Horrible service. Overcharged and added useless services to my bill for the car. Would recommend you use any other service center. Also the people working the front desk were rude and impatient.

Would prefer to give a 0; worst online sales experience ever, if you can not drive to the dealership and sit in the awful sales experience we all want to avoid, dont even bother calling this dealership. I have followed up multiple times daily with their sales staff, now their sales manager who told me to email him, which we did in less than 3 minutes the first time; they have had my trade information and the vehicle I have requested and 3 days later still no response or follow ups from them

WOW! Im Speechless... we walked into this dealership Monday night not even thinking we were gonna get a vehicle that day, Big Shoutout to Ms. Lori she was amazing, honest, kept her word and was never to pushy. We drove off the lot with a 2021 Volkswagen Atlas Cross Sport we couldnt be any more happy. Thank you so much again I recommended Ms. Lori and this dealership.

Just purchased a certified pre-owned Tiguan and had an overall great experience. Russ Ali was very helpful and efficient. No issues whatsoever and would highly recommend Russ if your in the market for a used Volkswagen.

Daniel is a great service advisor. Gave me great communication and made sure my issues were resolved, even helped after I had my vehicle back when I realized we had left my SD card in the old radio. I will keep going here because of the good workmanship and service like this.

So pleasantly surprised by the service I received at this dealership. I had previously had a very bad experience at Momentum BMW and subsequently began using a mechanic for regular service since my Beetle was out of warranty. After receiving a recall notice for the driver side airbag, I decided I’d give West Houston VW a try. The whole process was seamless, from making the appointment to the excellent treatment I received while at the dealership. They couldn’t have been more accommodating; a special thank you to my service advisor, John. I think you may have gained a customer 😉

I greatly appreciated the honesty, they were fully transparent with everything that they could offer. Lori (sales) and Eduardo(manager) were very straightforward and did everything they could to get us the best deal possible. Overall the experience was great, there were no false promises or gimics. Highly recommend Lori and this dealership.

Good place to buy a New car

That was a terrible experience! Sales guy keep asking us if we are buying a car now or not. After we told him that we only test driving it, he didn’t wish to provide us the lease information and asked to contact him again if we decide to purchase. I will not recommend this dealer to my friends as well.Alex

I personally would not recommend this dealership to anyone. Overall experience with this dealership has been beyond frustrating.

Went to the service department (Im out of state) for key fob issues, something I did to my fob, and the technician helped me out in less than a minute. Super friendly, fast, and great service :) Highly recommend this place for any services.

Fun and Quick car buying experience. RUSS ALI IS great man and really went out of his way to help us! Can’t wait to take that fishing trip with you budd and possibly even get some tutoring going on with the little one 👌🏿

As a thorough researcher, and careful shopper of automobiles, I am always sure to visit multiple dealerships, speak with different salespersons and managers. I can honestly say that with the purchase of our 2021 Tiguan from West Houston Volkswagen, we hands down made the right decision. The entire staff was very knowledgeable and welcoming, the office was inviting, and the cars sell themselves. Beyond that, I had the pleasure of working with Lorie, who treated my family like her very own. She provided information that prepared us to purchase the right vehicle for our family, and not just a vehicle from her dealership. She was sure to check in with us multiple times since our purchase to ensure that we were totally satisfied, and answer any questions we had.Ill be recommending the dealership, and especially Lorie, every opportunity that I get.

This is the first time ever I got an VW, I got my ID.4 here and let me tell you, Henry knows all about it, he helped us setting up the electrify america account and helped me even mount my plates on my car! Thats above and beyond attitude what makes this place awesome. Special mention to Lorie, who helped us with the paperwork. I just think they are sweet people. Awesome place and excellent experience buying a new vehicle. Yes, they dont Sell the product they help you chose what you need, unlike other dealers Ive seen. If Im getting another VW, you know where Im going! :)

Went there to lease a new VW Atlas and was very disappointed with the way they treat customers or conduct business. After the test drive I asked my sales lady for lease options & pricing, just like anyone else would & she flat out refused to give me any information unless she runs my credit !! I was shocked & tried to make sense of it by explaining, I would need to know my payment and numbers before pulling credit & thats how I have bought cars for the past 20 years. She went & talked to her manger, came back and said I can leave as they had showed a lot of customers numbers yesterday & now they will have to pull my credit before showing me any figures. I just left very disappointed and figured would share my experience.

The buying process was easy, called Stacy, told her what I needed and it was done. Communication was excellent. The car was ready to pick up when promised. Thanks.....

Purchased a VW last week from a CDJR dealer and called to ask the service department, at this VW dealer, the cost to inspect it (I want VW to inspect it) and do a DSG service. The service rep that answered the call had a terrible attitude stating they dont do used car inspections; I never asked him to inspect the car, I asked him to quote a diagnostic test (his attitude was so bad I just told him never mind and ended the call, didnt even get to ask about the transmission service). If this dealership wants new customers or retain customers, I suggest you look at your customer service policies/training.

Great customer service, follow up with clients, quick responses to calls and texts. Finance was helpful as well in explaining. Would recommend this dealership to the next person looking to buy or lease.

The only redeeming quality of West Houston Volkswagen is their new car finance manager. That is it. Nothing else.I purchased a Certified Pre-Owned 2021 Tiguan with 528 miles on it on June 10th, 2021. The vehicle was leased for 13 days per the Carfax report. It then sat at West Houston Volkswagen for almost a month, again, per Carfax report. We inspected the vehicle inside and under the hood and everything seemed fine. I only test drove it in their parking lot due to us having to sign a disclaimer that any malfunctions/accidents would not be covered under their warranty thus causing the dealership to have our insurance on file to test drive the car. That did not sit right with use since we didnt know the full history of the car at simply a test drive.Bert was our sales guy, on at least 7 occasions during the 4 hours we were in his office, my husband and I almost walked out. He was condescending, rude, and plainly an a$$. My husband mentioned that there were brand new Tiguans on their lot for only $300 more than what we were purchasing and we were told that their website wasnt accurate. Then when he mentioned we could go back to VW Cypress where he purchased an Atlas two years prior due to Berts attitude, he told us fine but you wont find anything. He acted like he was gods gift to car sales.We went ahead with the sale because we were tired of looking for cars after I was in a car accident and we just wanted to be done with it.Low and behold, 5 days later after driving 1/4 mile to Walmart by my house, I get back in my vehicle and a malfunction light was on and the coolant light came on. I immediately turned the vehicle off and called West Houston VW. Nicky told me that I couldnt purchase coolant anywhere because it is a very specific kind. When I mentioned that this is unacceptable that I have to add coolant at 5 days after leaving the dealership she said ok. I then asked for the manager. Boy, I didnt think it could get much worse than Bert but IT DID! Scott, the service manager, was just as rude. I was told that he didnt know what he could do, I did it, and it probably never got inspected before we left with the vehicle. We were assured and even in our paper work signed that the vehicle went under a 190-something point inspection while we were purchasing it. I become so agitated that I hung up and called a different dealership because I would NEVER EVER EVER EVER take my care back to them.Adam the Pre-Owned sales manager did call me this morning after I left a message to apologize and admitted that shortcuts were made and that my sales guy was rude and the service manager was in the wrong as well. He offered to provide me any accessory that I wanted as a token of apology which I appreciated but I would rather have a car not on the back of a tow truck.Demontrond VW in Houston was able to tell me exactly what I should do to get it to them. I have a full warranty due to the car having 528 miles on it and West Houston VW said they couldnt do anything. The car was towed to Demontrond VW where they fixed a rodent damaged coolant line, vacuum line, purge line and complete the inspection that West Houston VW failed to do. This is a non warranty issue so the warranty did not cover it but after a lot of back and forth, West Houston VW paid for the damage that occurred on their lot. The damage obviously occurred over a period of time and would have been visible to any mechanic had they just lifted the hood and looked. Adam and the GM of West Houston VW, Steve worked with Demontrond VW to repair my vehicle and West Houston VW paid for the repairs to it. I appreciated that Steve and Adam attempted to help, and covered the cost of the neglect from their dealership.

Amazing service. Henry Palacios help me to achieve one of my 2021 objectives.Thank you!

We just had the best car buying experience with Gabrielle at West Houston VW. We came in knowing we wanted to test drive the Atlas. Gabrielle took the time to understand our needs and most importantly our budget.He brought us a vehicle to test drive that would give us the best “bang for our buck” and was able to stick to our budget. He is friendly, and easy to work with. We were able to get everything that we needed for our growing family!

I bought a 2021 Tiguan from west Houston VW yesterday after hard researching and visiting lots of VW dealerships. Make it short. It was a great experience buying the car with help from Mr. Riadh Moumni. Riadh carefully listened to our requests and brought up transparent and reasonable feedbacks. I definitely recommend Riadh when my friend needs a car. Visit west Houston VW and find Riadh. You will be satisfied.

My fav dealership.. I will miss this place when I leave houston.. The shop is awesome, Reggie has been serving my baby for years... You want loyalty come here.. got my window done. So exited.. My baby looks good as new!!

I purchased a car via the website- it was super easy I really enjoyed my experience purchasing from this dealer. Once I came to pickup the car I meet both the sales person Russ and the finance personnel Joe. Russ was on top of all my questions and went above and beyond to assist me with the entire process even with things that were not part of his Job. Joe even called me the following day to make sure I was doing ok in my drive to Florida. I will recommend this dealer 100%, anytime. No pressure- no hassle- BUY HERE

Bought a nice cash car from them. Bert was helpful. The process was painless. I would recommend.

I can’t say enough great things about Nicole and the service department here. They took the time to listen to my concern and resolved it after another location could not. She communicated with me through the process and was always friendly and easy to work with. This was not a typical issue to repair and her knowledge of the VW brand made the diagnosis quick and accurate on the first go. I’m very pleased and will be returning to service my Atlas here in the future. Thanks, Nicole!

Rude staff, not v customer friendly service. Have got better service and deals at other dealerships

Just had first maintenance for my Atlas. I feel so lucky and happy had service here. All the staff are patient and thoughtful. They do care about you. Thank you guys so much, especially Nicole, good job. See you next time.

There are not enough superlatives to describe Stacy A.She should be in training videos of how to treat customers! She was fast, helpful, not to mention polite, and very profesional. She met all my car shopping needs with a lower price from competitor VW dealership.I had lots of different car shopping experiences during the years and West Hou VW is number one, thanks to Stacy A.

Wouldnt recommend them one bit. Bought a car from them and 2 weeks later (to the day) it broke down on the side of the road. They fixed it (we bought a warranty, which they hadnt even filed the paperwork for yet) it took them 9 days to fix it and somehow it has 1000 more miles on it than when we dropped it off!! The day we picked it up it says it needs to be serviced! They didnt even wash the car!! We bought our first car with Sewell, well be buying our next car with Sewell. This has been an awful experience.

Lorie from VW West Houston made going through a bad and exhausting situation with a different Houston VW dealership worth it. Lorie was so kind, efficient, helpful, and got me exactly what I wanted at a great price. The whole process was so quick and easy, I wish I went to VW West Houston first. If you’re looking for a new VW, I highly recommend Lorie and VW West Houston.

We would highly recommend West Houston Volkswagen. Henry took great care of us! The process of purchasing our new car was very enjoyable.

I went there for service and they were very organized, quick, and efficient in dealing with customers. The waiting area was comfortable so it didnt feel that long. They made a slight mistake and gave me a rental car free of charge for a few days.Great service.

I recently bought a car from west Houston Volkswagen & Russ helped me find my car and I am very pleased! He listened to my wants/needs in a car and pointed me towards the one I got and I couldn’t be happier! The purchasing process was painless and fairly quick!

Unfortunately I got a vehicle with a blown head gasket from this dealership. They said all deals are final when I brought this to their attention after a few days after buying the vehicle. I don’t feel safe driving this vehicle with my kids. Please get all used vehicles checked by your own mechanic before buying from this dealership.

I would strongly recommend avoiding this dealership and its Subaru partner. Their used cars arent inspected properly and they wont even call you back. Ive left multiple messages and havent received any call backs, but they still seem to have time to call me to try and sell maintenance packages.

I just had the worlds best transaction in working with Stacy Aslami at VW West Houston! Literally top notch service. Stacy reached out to me after an online inquiry and made car-buying a breeze. I never wouldve thought Id be driving off in a brand new 2021 Atlas for such a great price, but I let her know what I was looking for, the monthly price I was aiming for, and she made it happen seamlessly. She is also super fun to talk with--such a sweet and genuine person. I didnt feel rushed or pressured in any way. She listened and helped me drive out of there with every car goal of mine met and a smile on my face. Huge thanks to Stacy for all of her time and efforts. She was essential to my experience!

Service advisor Reggie was so professional, took care about the issues in my car. Really good service.

Russ Ali was super helpful in answering our questions and being responsive to what we were looking for. Great experience that resulted in the purchase of a quality vehicle.

I purchased a vehicle from Volkswagen and it took me forever to get financed. Thanks to Russ, I was able to get the truck I wanted for the price I wanted. He helped me every step of the way. He is knowledgeable about the vehicles. He truly puts customers first. He took great care of me. When you visit, be sure to ask for Russ Ali. Youll be glad you did!

We purchased a 2021 Atlas here less then a month ago and it already has all sorts of problems and the check engine light on. Also an SOS service immediately message. We have been back now multiple times for service and now they will not honor the warranty without charging you. Take your business elsewhere.UPDATE:I offered to pay the charge they were requesting. My card had a Mastercard logo on it. They still refused. I offered cash, check etc. as well. I waited an hour to speak to a manager and nobody came. Now I see their response is to accuse me of being dishonest. Definitely not driven by customer service here and no attempt was made to make it right.

I was not sure which vehicle I wanted but Laurie was so patient and kind to allow me the time I needed to compare and test drive both vehicles. She was not pushy like most salespeople. Laurie is very professional and explained the details for each car. She really knows her stuff. That was fastest experience with finance that I have ever had. I would recommend this dealership and especially work with Lauire. She is amazing.

I found vehicle and called to confirm vehicle. Tony answered In used department. He told me he will check and get back to me. He never called. I drove there and see Vehicle and approached Tony. He didn’t seem happy to see me. He just blew me off and o asked him sticker price is different than your website and other car websites. He kept walking and told me it’s mistake. I drove down the road and purchased vehicle same day from Momentum BMW.

I have to say Im incredibly disappointed in my experience. At first all was well during the purchase of our vehicle (as always sales person treats you like royalty when they want to take your money). I was leaving my lease vehicle from another company and was told by the sales agent that he will take my vehicle to return it. Well a month passed by, I received a call from the dealer asking where the vehicle was (I assumed they had sent it back). I had to speak to the sales manager of VW to figure out where my vehicle was at since the sales agent was off that day. After wasting time and Henry (the sales agent) figuring out that he ?forgot? to take the car back to the original dealer, his manager had to have one of his guys help drive the car back to its original location. The lack of responsibility and communication has left a sour taste in my mouth. I will never again visit that dealer for another VW. Furthermore Henry promised me a cargo liner which Ive never received. At this point I never want to talk to that guy again. Only reason Im giving the dealer a 2 star is because the gentleman that helped me drop off my leased vehicle was great.

Just had my car checked out and they were very fast and courteous as usual. Reggie squeezed me in and got me taken care of very quickly.

Shout out to Mr. Gabriel Valles and for helping us purchase our 2021 VW Atlas recently. The transaction went smoothly. He also helped us set-up the tech in our car even days after we purchased it, just one text away.Jeff in Finance also helped us out get the best deal for our new car. I recommend purchasing your new car from West Houston VW.

Officially had it! The dealership that treats you like dirt once you’re off the lot. Be prepared to have your calls ignored. Promises not kept and met with a you are out of luck attitude. If you want a -NO HELP AT ALL- customer service, you’ve found it here!

Joe in finance is an absolute gem. The positives of this dealership end there. Do not shop here if you want the terms of your signed contract to be upheld. This dealer made a clerical error and then refused to honor the signed terms. I went back to the location to discuss and the situation escalated quickly thereafter. After a very rude and heated discussion with Steve (GM) and Adam (used car man), they threatened legal action and to repossess the vehicle from me. Ultimately, we went our separate ways after I was called a thief and a dishonest man. I do not recommend this dealer.

0 start if i could. Do not buy from their used inventory. I just purchased an 08 Honda Accord not a month ago and it started falling apart inside 3 days off the lot. I had the car checked out and it was flood damaged and never reported in the carfax. This place is shady.

Gabriel started the buying process off with quick and clear digital communication after I inquired online. Gabriel directed me to a specific salesperson, Henry. I made an appointment to see vehicles. Henry was at the door at that allotted time. Henry was always considerate and calm thus making the car buying process less stressful.

I normally dont write reviews, but with the help I received from Reggie at the service center I felt I needed to. The other day I punctured my tire on a random piece of metal in the middle of the road and he was able to help me out the same day. Reggie even went above and beyond to pick up the tires himself so that I could have them mounted/balanced/aligned that afternoon. Reggie has always been very helpful with all of my previous visits, explaining what exactly they are seeing with the car, and my car always comes back in a better state than when I brought it there. I would definitely recommend this dealership to a friend. I know that service at a dealership is usually a little more expensive than some smaller shops, but you get what you pay for. After bad experiences elsewhere, I will only bring my car here. If you get any service work done here it will be done right. Thanks Reggie and the rest of the team in the service department!

We purchase the vehicle from the showroom floor, saying that you would expect the car to have been cleaner than most due to every person touching and sitting in the vehicle. It was around 6 when we drove off and the next day I notice alot of hand prints all over the car and the interior of vehicle was dirty. I took cleaning solution and white cloth to wipe down, no surprise there my cloth was all black from the dirt that was left. Seem like the cleaning crew did the bare minimum to get my vehicle cleaned and during a time like this would expect a higher quality of service from them. I was very disappointed.

We knew exactly what we wanted, had already researched and test drove elsewhere. We did a car search on a Saturday morning; WHVW had a CPO car we were interested in, priced fairly. I made an appointment for that same day at 3pm. I spoke with Russ for about 10 minutes on the phone prior, asking questions regarding CPO warranty, and car specifics; he was patient and clear. Test drove at 3pm, trial on a backroad and trialed our carseat. Went home, discussed. Came back around 6pm, and by 8pm (thanks for staying late!) we had everything signed, and the car was ours. Russ was great, as well as the financing gentleman. Great experience. Well be back in the future.

Russ was absolutely wonderful to work with, and I had an awesome experience. I got more for my trade-in than other dealers offered, and he was up front and fair with the whole process. Russ made an important decision easy and effortless. Thanks again!

Excellent dealership. Very knowledgeable Service Manager. Friendly & helpful staff. Whats not to like? Highly recommended.

Do they not have enough employees working here or something?!? Everytime I try to call they put me straight on hold and leave it there.. I understand being busy but come on guys you could at least say its gonna be a minute and not just leave someone on hold waiting for any kind of answer

Gabriel (salesman), Adam, and Jeff (finance) were all very helpful and patient. They worked out a deal for our family. I would definitely recommend them.Thank you for our 2020 Tiguan!

This is embarrassing, but our key to our VW CC wasnt working, or so I thought. We took it to be looked at and expected a two or three hundred dollar expense. But, to our surprise, they said the key worked perfectly. We picked up the car, and yes it worked fine. No charge. 👌

Sarah Santiago is one of the best employees I have dealt with in VW west Houston. Thank you so much!

Was wanting to purchase a volkswagon atlas sel. . and did some research that when i called volkswagon customer service 1800 number they couldnt even answer my question which i deemed suspect. So supposedly you can only get either an sel with a hitch or with a bumper, but for whatever reason you cant get both. Right there should be a red flag i mean not having a bumper and getting rear ended is extremely unsafe why would volkwagone even make something that is considered not safe is beyond me. Makes not want to buy a volkswagon ever and for a colleague of mine to have purchased a cpo volkswagon and have all the issues theyre having is not worth putting ones life at harms way.Have a delightfully day

We had an excellent experience! Henry did a great job working to get us the best deal possible on our purchase. I highly recommend this dealership if you are looking to purchase a VW.

Perfect dealership in every way!!!

John in the service department was excellent! I did not purchase my VW from this dealership but if all the staff is as great as John, my next car will be purchased here. I called and he got me in same day with a loaner car. Highly reccomended! Thank you!

Pretty good service from all staff here. Bought a car recently and so far, service was amazing!

We’re so glad to meet Lorie working at this location, she is very helpful, sincere and professional. She researched available inventory based on our requirements before we came in and had vehicles ready for test drive. She’s patient with our questions and not pushy sale. The whole sales process was efficient and hassle free. I cannot say enough great things about this dealership went above and beyond helping us.

Lorie Haines treated us well after a bad experience at DeMontrond

I find it interesting that I submitted a review about a year ago regarding the purchase if my 2017 VW Golf (New) at this dealership. It is no longer listed here; so, I will resubmit my review, in part, till I get a better chance to outline things tomorrow. I purchased a VW Golf 2017 at VW West and after purchasing paperwork was completed I inspected the vehicle and noted a rather offensive door ding on the passenger door which was not there prior to purchasing the vehicle. They were accommodating by offering to get the ding repaired and offering a loaner vehicle in the mean time. I received my vehicle back with a nice repair job only to notice an abnormal vibration in the ride after leaving the dealership. I returned to the dealership as soon as I was able (7-10 days) and had them look the vehicle over. They said that the wheels were in balance and offered an alignment...on this new car. I payed the fee and noted no improvement...after having left the dealership. I took the vehicle to another dealership and had them look at the vehicle when they noted a bent rim and a badly out of balance wheel and noted no tool marks indicating that an alignment had been performed. The factory markings on the bolts were still in place indicating that the ppl at West VW had done zero with the alignment and yet charged me for the job. The other (Not West VW) dealership balanced by wheel and informed me that there was a badly bent rim which I did not get fixed until later. So West charged me for two wheel balancing(s) and an alignment without any improvement and lied to me about being nothing wrong with the vehicle. When I get a chance, tomorrow I will write another review with dates and receipts in order to tell the story more accurately. I just find it interesting that my review is not listed here any more. Neither has the manager responded as he has with the other reviews (curious). I monitored the review for about a year and noted no response to my grievance. It seems that this dealership has problems with how they treat their inventory as well as products that they have already sold. I do not trust these people.Reply to Mr Steve P (3/18/2021)No, Mr Steve P, I do not think you have the authority to remove a review as the review process would then have no validity. I simply find it curious. You guys respond to all the good reviews or reviews that may appear to be spurious in nature, right away. Its been nearly a year since I posted my initial review...and...crickets. Agreed that some reviews which do not have rhyme or reason may be removed. However, I have receipts from visits and compelling evidence from valid service centers that work was not done. In addition, I spoke with service representatives (or are they managers?) each time I was there (at West Houston VW) and did not find that my problems were fixed. After having given West Houston VW several chances to resolve my problem I decided to visit another service center. The second opinion discovered many problems fairly (as long as it took to get the wheel on a balancer and the car up on a rack) quickly. And I had been to your people 45 +/- days earlier. The out of balanced wheel, the dented rim, the lack of adjustment to the nuts required to do a wheel alignment were all very compelling; and I payed for all these services. These guys balanced a wheel that was badly out of balance at which point the ride of the car smoothed out significantly. The bent rim still needed to be trued. Had I returned my vehicle to West Houston I decided I would be met with more of the same. So I decided on a public forum in order to address these inconsistencies in your service department. The $200-500 I spent at your service center for services that were arguably not performed is certainly a frustration for me and a reason why many car dealerships sustain the reputation they have.Good Day Mr P

I wish I was able to share that I had a wonderful experience, however that was not the case. We were not a priority to anyone at the dealership. Quite honestly we were there for over 3 hours at a time with no answers. We were given the run around every time we called it went it. It came to the point where we went to another dealership and got into the EXACT same car. Very unprofessional and rude employees. Will not recommend to anyone.

This has been my car dealership for the last 10 years. From the sales department to the service department. Nikki, Reggie, Chris always go above and beyond to make sure my car is up top notch everytime. If I had to say one thing personalized service with a smile The service is amazing and the sales team works hard for you.

I have been to several dealerships in Kansas City and Miami but this resolved to be the worst customer service starting with the workshop manager where they refused to service my VW Touareg, of course I contacted VW central to do my complaint, I recommend you reconsider unless it is an emergency, this is the worst and I swear I will never return

Do not buy second hand car they are liars in same month car give me $5000 expense

My husband and I just purchased a car from this dealership. Lori Haines was wonderful to work with, the sales manager was very kind and helpful, and the guy we worked with in the finance department was amazing. If you are looking for a family car, look no further than W Houston VW. We had a wonderful car buying experience and look forward to having our new Atlas serviced here as well.

I cannot say enough great things about this dealership. Just leased my third vehicle from them and Stacy went above and beyond helping us. Her customer service was top notch. When we arrived she had both vehicles I was interested in ready to go and the process was seamless and very fast. We have a VW dealership a lot closer to us but I will always make the drive for the service we get at West Houston Volkswagen.

I highly recommend West Houston VW! This was by far the best car leasing experience I have ever had. I worked with Henry and he was very professional, knowledgeable and transparent about everything throughout the process. He made the whole experience easy and enjoyable and we arrived at a fair price for the vehicle! If you are looking for a great car salesman and dealership, Henry from West Houston VW is great and I would definitely recommend you buy your next car from him! 5 stars!

Called this dealership and was a straight shooter. Told them exactly what I was looking for payment wise and another bid, I received from a competitor dealership. They told me to come in and they were CERTAIN they could beat the offer. I go in and played the whole bait and switch with these guys. Wasted 2 hours out of my day to do talk to them, and I did not make the deal because they did not beat the other offer. The people are unorganized and it took them 10 minutes just to set-up a test drive when I was the ONLY customer in there. Would not recommend doing business with these guys. Take your business elsewhere to a dealer that actually will stick to their words.

I have to commend Mr. Russ Ali on the conveniency of helping my mother and I purchase new vehicles. He was very attentive, very open and honest called it how it was (none of that beating around the bush talk) and was very willing to work with us to get us the best deal and price possible so you can walk out of there satisfied and in new cars. I would most definitely recommend him if you’re looking to purchase a pre owned vehicle. And they got a good selection and for very good prices as well. Would def take advantage! Thank you Mr. Ali for the wonderful experience!

My wife and I purchased a used Toyota Highlander from this dealership in September. Our sales rep, Russ Ali, was first class every step of the way. He allowed us to handle the process the way we wanted to, without being pushy. Also, he gracefully answered our questions and went above and beyond to make sure we had a wonderful car buying experience and were happy with our purchase. Finally, the same was true when we sat down with the finance manager to sign the contract. Will definitely consider buying from this dealer in the future.

I’ve been looking for a new (to me) vehicle for several months and I’ve visited a lot of dealerships in town. All were nice and helpful but there was simply no comparison to how Genuine and completely relaxed Russ Ali was and made me feel.Russ and the team made the process so simple, easy and efficient I barely even knew I got a new vehicle. West Houston Volkswagen exemplified the way this process should be done.Thanks Russ!

Excellent experience. Reasonable price, no hidden fees and no pressure to buy. Ask for Lorie

Feel that I wasted my time here again. Please stop telling people you have a car in your lot for sale before my arrival and then ten mins later when I get there It miraculously disappeared / you don’t have it /but can sell you something else! I am a person that knows what I want. These sales tactics are dishonest. This is NOT the first time this has happened to me with this dealership when it comes to looking at a rare VW they had listed on their website for sale. Twice now, If the car is still listed, but NOT there, they have told me it is and then when I get there, see it see if I want to look at something else instead. In my opinion this is very inconsiderate. Im not talking days or hours here, Im talking about Im exiting Barker Cypress now, is it there to see or should I keep going type call.