Visited Napa to purchase a replacement bulb for the back up lamp. At first there were no employees inside. Started looking for a cross reference book to find the right bulb. Finally a lady yelled across the store to see if I needed help. I gave her the info about the car and she proceeded to look it up and provide me the wrong bulb as I have the original in my hand. She noticed that it was the wrong bulb… Very wrong and suggested that I Google it to find the right bulb. When I went to check out, she was holding a couple of products and was standing on my side of the counter. She said “we’re going to have to wait for ‘that guy’ to ring us up because I need to buy these things”. We waited a very uncomfortable length of time… Maybe five minutes and finally she said “well; he’s taking too long I’ll go ahead and ring you up. “. Horrible service to the point of lacking Basic decency

One of my favert parts house huge has lots of parts everyone nice friendly Curtis easy excess to the store in and out every one is so helpful.come see them come check them out.

The website claimed they had the part I wanted. I showed the woman at counter the website listing and in stock claim.She asked me if I really needed before she sent someone in the back to look for it. Really? I drove 10 miles after I called to make sure they had it. She told me try a competitor because the sale would have been less then $10.NEVER AM I EVER GOING TO DEAL WITH NAPA AGAIN!Does this woman realize that there are other choices? Does she understand customer service? Courtesy? I wonder if drugs or alcohol were easily available in formative years or now?Seriously i have never written a review like this. Anyone listening at NAPA?

Dorothy was a sweat heart and knows what she’s doing very satisfied with her she got me in and out quick

There employees always really helpful .

Bad service. Credit debit card machine did not work and the lazy employees did not care to help.I went across the street to autozone with no issues..Napa has horrible customer service.

The employees are quite knowledgeable. They helped me pick out the perfect brake pads. I would definitely recommend coming here if you want quality parts. Seeing as they carry better brands than autozone does especially for brakes.

Horrible Customer ServiceI ordered an item online, picked it up and paid for it in person at the Napa at Antoine Drive. Ted was the person who checked me out. He refused to apply my 5$ Napa rewards to my order, and stated “Your account does not have any rewards”. I then pulled up my Napa rewards account on my phone and showed Ted how I clearly am due a $5 reward, and he still refused to apply the rewards to my balance. Ted did absolutely nothing to resolve to issue, and constantly mumbled where it was near impossible to hear him. I hope Napa Auto Parts is happy with the $5 they stole from me because I will NEVER shop there ever again! Thanks for nothing “TED”!

Good parts

It was good very helpful

Awesome! These folks are good! They spent 20min helping me find a screw that would work for my license plate bracket.

Super friendly staff, unbeatable prices and great customer service all the way around! They had majority of the parts I needed necessary to repair my brand new vehicle. JJ was extremely knowledgeable and helpful! A thanks to Michael, too. I recommend this location to anyone in need of parts.

The best NAPA I’ve been too! Other places, like XL Parts, were highly rude over the phone. However, from the moment I called this location the staff were super friendly and helpful. I got a great deal on parts for my 2019 Dodge Charger, saved over $5,000 and walked out with a friend. Thank you JJ for all your help :)

The last time I called I spoke to a lady and she was so nice I called again I get greeted by a rude male worker who can barely speak proper English. I just had to get off the phone and act like I got the information I needed I will be calling back later to speak to someone else

Dorothy was ABSOLUTELY AWESOME in helping me find what I needed; THANKS

The old guy was rude. They said that I needed a receipt for a warranty

Helpful staff, good price

The only auto parts to have big truck brake lights

Nice people, good prices .

They confirmed a case of COVID with employees there and have yet to shut the store down. So the employees there and customers they deliver to most likely came in contact with the employees that have COVID.

Horrible customer service and employee doesnt know around his small store.

Horrific customer service. If I could give 0 stars I would.First greeted by James, I explained that my headlight was burnt out and I had purchased the Napa brand headlights with the three-year warranty only 6 months ago and Id like to get a new one. He asked if I had a receipt, I said no but you should be able to pull up the transaction with my phone number or credit card. He then explained he cant do that but his supervisor Sandra could.Sandra was busy helping another customer, so I waited 10-15 minutes before she finally was available. I explained to her the same thing, and she replied We dont have any warranties on our headlights. I said Im pretty sure it had a warranty, and if it wasnt three-years then I might have been mistaken and it was only 1-year, but I was sure I had purchased them because of the warranty. Sandra again said No we dont have any with a warranty, maybe if it had happened within 30 days we can replace the bulb but certainly not past 30 days. I then asked Sandra to show me where the headlights were in the store.She took me to the aisle that had the headlights but stayed at the end and was now joined by James. James proceeded to state 6 months is way past 30 days. I said yes, clearly.At first glance I didnt find the same headlights I had purchased earlier, so I decided to call my local Napa, and they confirmed that yes indeed there are headlights with a 3-year warranty. I went back in the store, found the Napa brand headlights with 3-Year Warranty printed on the front of the package and took it back to the counter to James and showed him.James just looked at me not saying a word, then he looked over to Sandra. So I waited again until Sandra was free and I said here they are and pointed out the 3-year warranty on the front of the packaging. Sandra then repeated normally we dont do anything past 30 days . I said its on the package! Sandra then said well I am going to have to call corporate to see what to do. I said go ahead. Then Sandra said but Im not going to call them today. Come back tomorrow.I walked out at 6:45 pm, without a replacement headlight and had to get on the road to make a long trip that night with 1 headlight and not enough time to drive to the next closest Napa because they all close at 7 pm..Thanks for nothing.

Excellent service! I needed a discontinued part & the gentleman went above and beyond, matching similar parts until he found one that worked! Very happy to solidly recommend them!

Good store.

They helped me out so much!

Best place to get aluminum brightener!

Courteous and well versed counter help. Clean and well organized inside and out.

They had the part I needed, but the lady behind the counter was a little rude and short with me when I asked her a question, I didnt ask for the manager, like I would have done in a similar situation, but I was in a hurry, trying to finish the work I was doing on my car.

I love NAPA Auto Parts and I also love the lady who always helping me there I believe shes a supervisor she is very lovely and nice and respectful

Expensive but professional. And high quality parts. I go there when I need quality parts for my favorite vehicle. Which is a classic. Not playing around with her.

Very poor customer service. The older latino guy ignored me for like 10 minutes just to continue a conversation with a female co worker he was talking to. Also the older white lady has a very sour attitude

Great staff. They go above and beyond for customers

Very helpful employees.

These guys were very helpful and actually saved me some money.....customer service loke that doesnt happen frequently these days.

Great customer service .Was at the auto zone across the street manager was yelling at his employees so I decided to cross the street Napa employees were well mannered

Have great customer service and they are nice !

Not to busy

Great customer service and they have a great variety of parts for imported cars

If you need it, Their will have it $!!!

Great place employees very nice and helpful

They were busy but very helpful.

Good honest people work here too. Im extremely impressed.

Quick stop to buy oil and parts

The employees are great ted and Stan are very respectful and knowledgeable

Very unprofessional at the Antoine location.

Great service far better than people across the street

Had to wait a little but the service was great.

Awesome company to work for great benefits

Helpful and knowledgable staff.

Good prices but was given the wrong parts two times. I guess I just need to remember NO AUTOMOTIVE PARTS AVELABLE

Awful service.

Very friendly great staff!

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The best warranties

Bought a starter installed it... bad starter. No queston had 1 deliver same day

Need security they stole my signs off of my truck be careful its not a good neighborhood to be in.

Very helpful associate she was great

Great Guys wiling to help.

All good

They were not busy and answered my questions fast and friendly.

Quick service and knowledgeable

3 customers in front of me only one guy that works there I just needed to buy some fuses I asked if he was the only one working there he told me yes and it was going to take a while for him to get to me left the store and came to advance auto parts

Very helpful and patience.

Friendly staff to answer your questions.

Like shopping there for a replacement parts

Great service, knowledgeable employees

Great service

Knowledge service

Fixed me up today

Second Saturday, 8am to 9am everything is 30% off

Good service

Very helpful people

Friendly and Professional

I just like your products

Easy in and out

Expensive

Good

Wait was long!

Staff is friendly

Got what I needed

High

It was useless, they told me that they had all the parts that you occupy but they were not lies, I went to buy some shock absorbers and they told me to go the next day and I did not have them and they tell me for tomorrow and it took me an hour looking for them and they told me We do not have them for tomorrow and I go on Saturday and they look and nothing else has two and I ask him two are missing and the person who did not know when he arrived is upset I asked him on Monday and he said I did not tell him to give me my money better and still he gets upset with Migo very bad service

Good attention and good location if recommended

I went for some brake pads, found them, and came away happy. Excellent customer service I congratulate you.

Good deal

The service that they give you here is very professional, the problem is that when you go by a car part they dont have it there you have to order it for the next day, they rarely order it for the same day and possible if you return to pick up the time that they indicate to you that they may not have it yet, that is, sometimes they look bad with the client, giving you an exact time for the delivery of your product if you go to a part of your car and need it emergency because the mechanic is asking for it or She is waiting for her I do not recommend this place because they are rarely that they have the parts there you always have to order. (Thanks good day) 👍👍👍👍

Great service

Very good care and were concerned to find the part you needed without having the sample or part number

Excellent atention

Oh rasisya people in this place

Bad customer service, they are angry, better stay at home and they didnt even have the part. A thermostat that they had to be a special request

I cant believe it, faster than Autozone, more assortment of parts than Advance, and friendlier than OReilly !!!!

My good deal

Good prices

The spare parts are of high quality