Robert Martin, our Sales Consultant, was awesome. He helped us through every step of our purchase. Chris Griffith, our F&I consultant was great too! The Sales Manager, Alina, was very helpful and informative. Our Customer Consultant, Jorge or “Elvis” was awesome! We would definitely recommend Lone Star.

My experience was amazing thanks to Jose Damian he is awesome. he is always very helpful and very knowledgeable. He makes you feel important and valued as a customer and also make driving hours just to come to this dealership worth it, because of his presence.

Laurina listened to our goals and desires for the truck. She brought options back and met close to our monthly desired amount. Chris was able to get to our desired monthly which was such a blessing. It was such a joy to work with everyone every step of the way! My husband is not easy to please but was very happy with the treatment from everyone! and my kids got Lone Star Bears which they carry around!

Ian was fantastic and helped locate what I need during the critical shortage of trucks. The process was smooth and fast and the additional support to add the few after market upgrades I was looking for. Overall great experience.The final step of signing the papers was probably the fastest I have ever had. The finance group was on top of their game and somewhat prepared for me when I went in to sign.

The team at Lone Star was AWESOME. It was one of my best buying experiences. Harry and Jorge Elvis were amazing. They both made my wife and I feel like we were more than customers. They gave us that feeling of being MVPs. Dont get me wrong, when you are making a large purchase this is how you should be treated, but having purchased several new cars at other dealerships over the years, the Lone Star crew were the only ones to follow through.

Excellent visit and service as usual. I worked with CB Bogan, and he made it all the better. I’ll definitely be looking for him again for my next service.

It was great. Orban the sale rep helped me and made the process simple. Thank you for all the help

I purchased a new 2021 Trail Boss.Andy was very helpful and friendly, got me the deal I wanted without hesitation. Had an awesome experience everyone to the general manager was very friendly and attentive. Will definitely do business with lone star in the future!

Friendly people, quick service for a dealership. I higher recommend them. Quality work.

Everyone was very friendly, patient and helpful. They were willing to work with us to make things work. We got amazing service while there waiting to purchase. They are quick as well. We didnt have to spend all day there like at other dealers. They continually checked in to make sure things were good after purchase.

As usual Johnny was awesome, I trust him as he has earned my trust time and again in the multiple vehicle purchases I have made from Lone Star through the years

Great service at great prices. Thank you dystani for helping me with everything.

The service was quick and easy. My service advisor CB Bogan was awesome and very helpful.

Robert Jones is great to work withElvis made the process easyJohnnie runs a top notch Dealership!

Ted Kim was very helpful & we were happy to find the truck I wanted in stock.

The dealership and the General Manager Johnnie Smith is amazing. I see why he is the GM. His customer service impeccable service from him.- Bar none one of the best I have had. It was a true pleasure working with him.Now the receptionist on the other hand is very rude. Called today to see if my tags were in and she refused to even tell me her name and Im a customer there. I asked her what her name was so I would know who I was speaking with and she said receptionist and that is all I have to give and I dont have to give you my name. I was flabbergasted!!!! It is people like that who give the dealership a bad name. Mr. Smith was so awesome to me and my wife we bought two vehicles from the dealership but yet the receptionist is rude. That is not good. I really loved my experience at the dealership and I would not let a rude receptionist ruin the relationship I have established with the dealership. I also have a customer who would like a 2021 Suburban black fully loaded but the receptionist being rude. smh and it is a dang shame for her to be acting like that with customers who call in for assistance over the phone.

Everyone was friendly and catered to us in every way we could imagine. We were in a hurry and they got it all done as quickly as possible. Great team.

Roadside service was terrible 1 hour wait turned into a 2 hour wait DFW towing service. I would not recommend for your customers Tire Warranty purchased, flat fixed but tire seems to be out of balance. I was told that the best they could offer.

Our salesman Harry was wonderful. He made the car buying experience pleasurable and painless. Josh Frank made sure our vehicle was running perfectly. Our kids love their teddy bears and we just had a wonderful experience r, from reception to finance.

They were very professional and knowledgeable about the issue I had. Made suggestions to help me better understand my warranty for future issues that may come up. Just an over all pleasant experience.

Lavelle & Brandon was great sells man & very perfessional; definitely go to guys 🙌🏾

Everyone is courteous and accommodating. I always take my equinox to get oil changes and tire rotations. When I go for that service, if my car has some kind of service due or recommendation they make me aware of that service.

From scheduling my appointment to the check out process; everyone I encounter was prompt and courteous! You guys are officially my go to for all my service needs!

I purchased a vehicle from Lone Star Chevy last month. I stopped by today to ask for help setting up a second phone. Without hesitation, an employee jumped into my vehicle and installed my second phone. He even offered me bottled water. I always get great service at Lone Star. I guess that’s why I keep going back every two years to buy a new vehicle.

Mr. Valentin was my Service Advisor! Awesome man! He has been with you guys for a long time! Oil change and tire rotation all went great! We have bought 4 vehicles from Lone Star Chevrolet! I only bring them here for service and maintenance!! Love this place......

One of the best car buying experiences ever! I had the privilege of working with Brandon Johnson and he made the car buying experience seamless. Honestly, by the time I checked out Lone Star I had been to 6 other dealerships and was frustrated in my search. I was confident that what I was looking for was between Lone Star and another dealership in Conroe. Im glad I went to Lone Star first! I got my car, a great rate and an awesome experience all rolled into 1! Ive had my car for less than a week and my salesman has checked in with me and continued to provide with the support and even added services! Thanks Lone Star, youll see me again!

Well I went to the appointment I had to do the oil change in my Tahoe, the representative of the service department behaved very kind and responsible. He told me that they would call me through the intercom when the truck was ready, like in about 45 minutes more or less ... wait 3 hours and 30 minutes until the representative looked at me and told me your car has already been ready for some time they havent called you ??? and indeed the cashiers were talking and I had many sheets ready to call people and they werent doing their job, thats why they made me wait as long as other people who were there with me.

At first the head sales guy or whatever kinda made me feel inferior. Like I didn’t deserve to be inquiring about financing a vehicle with Chevy just by looking at me. I was actually there for an oil change for my ex husbands car. At the same time I was looking to buy a car soon. So I thought well, another used car is just going to mess up on me fast again & im tired of dealing with car issues. So I said to myself why not? Why not just finance something that’s going to last me & be more efficient. I can afford it. Head sales guy might not have thought so but I honestly could. Then I met James. He was excellent. You should definitely look out for him when you go next time. Very helpful.

This dealership has great selection and experienced staff. The GM works diligently to ensure customers are satisfied. My sales person Robert was dedicated to make sure I was completely satisfied.

I feel confident have expert people doing my vehicles service. Also its easy to schedule an appointment and the service is fast.Thanks!

This is my second car that I purchased from Derrick Ward. Excellent customer service. He send me letter letting me know that if I need a new car he would be happy to assist me. That keep him on my mind so when I was ready to buy. He was one of the first people I thought about.

The vehicle looked good after the repair. However it took too long in my thinking. It tookalmost a month. Thats too long.

I made an appointment and went in for an oil change. It was fast and everyone was very friendly and professional. The GM took the time to stop and talk to me even though he was getting himself some snacks from the vending machines. I really enjoy going there!!!!!

I have purchased several cars from Lone Star Chevy, a big part of why I come back is my sales person Donovan. Im sure all his customers feel the same way. The entire team is always friendly and very helpful.Thank You!!

Service Advisor Derek greeted me and explained that there would be a longer than usual wait time, so I appreciated the heads up. The cashier was kind as well. Im sorry I dont remember her name.Yes, I would come back to get my vehicle serviced here.

We had a great experience. Especially Ida, she is a great assets to your company. She took her time with us was patience and answered all of our questions.

I will never take my car to get service or buy another vehicle from this dealership ever again. My wife dropped her suv in at 8am for oil change and tire rotation. We received a message on what other problems they encountered. We called the number they provided to ask them questions regarding other maintenance issues. They never responded back. After calling three or four times for a response, they finally called my wife, stating that they have been real busy. Seriously? After 7 hrs you finally decide to call us back. Very bad communication service at this dealership.

This was my first time to come to Lone Star Chevrolet for service and I was completly satisfied. The day of my original appointment a tropical storm came to Houston. My appointment was changed to the next day with no hassles. When I arrived, my service contact Derrick, was there to help me through the process of checking in and took care of all of my questions. I would highly reccommend this service department.

It was such an easy and efficient experience. Robert Jones was excellent and basically laid all of my options out and didn’t waste a second more of my time getting me into the vehicle I had chosen. He was very knowledgeable and answered all my questions genuinely and with details. This has been the best experience of buying a vehicle yet and get had me in and out in less than 3 hours! That’s a personal best for me!

There were amazing, Kevin was very knowledgeable and JOHNNIE SMITH really offers an amazing service. He actually took Care of my personally buying my 2021 Corvette.100% recommended, great service, great people.

Everything about my experience here was better than every Chevrolet or other dealer that I have been to. The staff was professional, straight forward, and honest. Robert did everything to make my buying experience A+. Marcus in financing also made everything a breeze. I will be purchasing again from Lone Star in the future and will be sending any family and friends there who are looking for a new vehicle.

Everyone on the staff that I had contact with was amazing, super friendly an informative on my purchase. So glad I chose this location an they could provide me with my dream car.No doubt..5 star service @ Lone Star Chevrolet

Loan Star Chevrolet is one of the Best Car Dealers if you want to buy a new truck.Cesar Rojas, The sales Representative was Great and Help me to get the best price and best Truck,Just go there and find Cesar and He will take care of everything for you. Highly recommended.

We brought our daughters 2020 Trax in for an oil change and tire rotation. When we got the vehicle back I noticed that some of the tires seemed low on air. I checked the pressure and 2 were low. I know there is not an issue with the tires as I have since filled them with air since then and they are fine. Also, which this is minor, but she had a window sticker from the last time the dealer changed her oil and it was still on the window and had not been removed. Which makes me wonder what else was not done? Did they actually rotate the tires? Did they actually change the oil? Very disappointed.

Donovan Thomas, was a phenomenal sales rep. He made the process simple, clear, and swift. Finance was a similar experience as well. I have no complaints.

Excellent sales experience! Mr. Jones and the finance guy (sorry we forgot his name) were exceptional. They had everything ready as promised when we arrived and made the experience a great one. We appreciate their effort in making sure things went smoothly. Thank you!

Our family drives Chevrolets. Business with Lone Star is outstanding, bought 5 vehicles from there.During long years for servicing assistance, we met John Antonelli, real professional, trustful and reliable at all our consultations and appointments. After services done, we always leave Lone Star very satisfied.Thank you guys for all you do!!!

Great job by the whole team! I was in and out of the store in less than two hours and got a great deal. It was my best experience at a dealership to date! Thank you Lone Star Chevrolet!

I bought my first car today and I am so glad that I picked Lone Star for my first purchase. I didn’t know anything about buying a car except from what I had seen on TV and movies, but it was not at all like that. Mickeal was very welcoming and didn’t once make me feel pressured. He was very knowledgeable and was able to answer my questions. I went in nervous, but in moments I felt confident about the car I was buying.From beginning to end, their entire team was fantastic. Marcus and Jorge (who is hilarious, BTW) helped me as well during the sale and I left with a car I love! Thank you all so much for making buying my first car such a pleasant experience!

1) I received air bag recall about 2 years before, but Chevrolet would not replace them, putting me in danger. I contacted you several times and was just put off. When I got the newest recall, I made an appointment to get it done and showed up early to get it done. the job took a couple of hours, which I had been advised ahead of time. The next day on my way to a doctors appointment, the alarms on my truck telling me to service air bags went off a couple of times. I called the dealer and was told that the service person that did the work was at lunch, so I asked to be called back to get the problem checked out because I was afraid the bags could go off while I was driving. I never got a call back. Either the next day or the following I was on the way to doctor again, when I backed out of my driveway On Star came on saying impact was indicated and the live operator came on and asked if there was any injuries, I explained what was happening, and went on to my appointment, and called the dealer to try to get them to fix the problem, and mentioned they had never called me back as they had told me. They did call me back this time and told me to bring it back in to check it out. I took it back in, and they fixed it this time (so far) and was told they cleaned the connections and put electrical grease and checked it out, It is working OK now, but I have no idea if it is or not. I hope it was. I bought the truck there new and have had good service for the most part, and they seem to have fixed the issue, but I guess I will never know unless I am in an accident.

Went there to purchase my first pre owned vehicle with my mom, the Dominican saleswoman there was very kind to us and helped us a lot I don’t remember her name, one of the men there I guess he was like the one in charge Ted Dowell tried to get us to finance with the dealership instead of the bank which we politely declined. We signed all the paperwork and everything was great. But later on our bank told us the dealership was trying to sell the car to us for 4,000 dollars more than it was worth. So my mom asked to negotiate the price which Ted did not want to do. He was very pushy about things and my mom didn’t want to buy from them anymore, he then got an attitude and was very rude and disrespectful. She hung up and he proceeded to call her several times. They were more worried about getting a little commission rather providing the best service to customers. In my opinion buying a car is a big thing and even though you guys have a life, so do we and if you don’t care about that then you should rethink careers if all you care about is making a quick buck. Disappointed with the service from him specifically. Will not be buying from this dealership.

John Antonelli is our service person and he does an A+ plus plus job getting what we need done to our car in a very timely and professional manner

Ive been there before they remembered me and it was a very easy and pleasant experience.

I liked the constant communication I received from the service department representative and also the speediness and accuracy of the work performed on my car.

The work, major or minor repairs are completed as stated in a manor reflecting my own workmanship.

Customer service is really great. Jose did an amazing job at making sure I had a loaner vehicle while waiting for mine to get fixed. GREAT JOB

Made an appointment, i was received and taken care of promptly. Info was verified. Vehicle was taken to get diagnosed. Was notified of issue and repair. Had it ready thr same day.

Been buying trucks from Lone Star for a while now.Mr. Robert Jones is always been phenomenal.When they say they have rebates and employees discounts they mean it.Last truck we bought has some issues while it was getting ready for deliver.They wouldn’t let me take it until everything was done right and I was satisfied.Highly recommend!!!!

I went in for a Simple Oil Change and they broke my Camaro and tried to make me pay for it!!!! My Service Advisor of 6 Years Mike Duffy was extremely rude to me and said that it wasnt their problem and that I needed to pay almost $400 to have it repaired!!!! He then had the nerve to tell me that I was going to have to Rent my own car to use for a couple of days until it was fixed!!!! I went to the GM of the Dealership the next day and he took care of everything for me.They have lost my business forever and my friends and familys business!!We will be using Parkway Chevrolet for all of our future business!

Just finished a great service experience at Lone Star Chevrolet.Service rep John A. was fantastic. Prompt communication, let me know what really needed to be done to keep my car running at optimum capacity and when it wasn’t right, he fixed it.Highly recommend John and the team at Lone Star Chevrolet.

Well after purchasing a vehicle for 100k they threw only 2 cups of coffee cups @ 2 hats. At least set of Carpets or set of Key tags would have been great. Not a professional dealership maintained poorly such as restrooms so on 👎🏿

Ian Jackson was very professional and sure knows how to take care of his customers. Highly recommend him. Also want to give kudos to Jorge Esquivel “Elvis” for taking care of me and providing great customer service! Overall best transaction I’ve ever experienced.

Marisela was so helpful, friendly, The Best sales representative . Her happy personality & with a smile .

As always the work Lone Star does is second to none and we were always kept updated as to progress.

The sale person assigned to was extremely pleasant there was never pressure to buy now. He was extremely knowledgeable of the product we had questions about and again never pressure to buy. He answered all our questions.

In 2007, my husband and I bought our very first brand new car (Chevy Impala) here. 3 years ago we came back and bought a brand new Equinox, and this evening we traded in our Impala for a used car at their lot. New or used, we have always had the most wonderful customer service here and will continue to do business here in the future.

Harry Daggett is a great representative of Lone Star Chevrolet. He was very informative and had great customer service. My wife and I were very pleased with our visit. My two children were also given stuffed bears which they love.

Great staff, great deals, have buying from them for years, my kids have grown up and they buy there vehicles there also, honesty, and selection what more could you ask for 😊

The person that checked me in… Not the tech because I didn’t meet the tech, however the person who greeted me and looked at my information on your computer was wonderful made me feel very important, and then when he took me to the young lady so that she could print up the paperwork for me to sign, the young lady was awesome… And when I checked out and paid your cashier was awesome. The people were awesome… I was there for two hours over two hours for an oil change...and I had an appointment… i’m not able to leave and come back later to pick up my car because I live too far away and your shuttle doesn’t go that far… So I’m forced to wait. So if anything could be done better it would be if I have an appointment that things don’t take quite so long… But because everybody was so wonderfully nice I didn’t really mind the wait

OMG! Talk about world class service! From the sales lady, Laurina, to the used car sales manager and the finance manager, everyone was AWESOME! All were very professional, patient and listened to my wants/needs and help me 100% along the way which included having my purchased vehicle transferred to their dealership. I was also given a very fair price for my trade in and the Lexus I purchased was incredibly priced. Believe me, it was several thousands less than the competition. Thank you!

Jose did a great job of getting me in and out in record time.

Harry, Ida, and Mo made it effortless and put no pressure on me which was refreshing for a car dealership.

Cars are hard to come by now but they had what I needed. Everyone from my sales lady marisala( probably misspelled that) to James in finance was really nice. All in all a great experience. Next time I need a vehicle I will definitely check there first

Service was fantastic! The process was extremely smooth and fast. Derek provided professional support and made everything extremely easy and quick. Very high quality service. Please note that I have had a recent experience with my wifes car with a different manufacturer brand service, and I can say that Chevrolet and in particular Lone Star is several step above competitors. My wifes next car will be a Chevrolet. No doubt on that.

Excellent customer service! Bought my 2020 Chevy Silverado Trail Boss and it was the best car buying experience. Superb service and communication all the way through, I highly recommend this dealership. Thank you Johnny, Luis and Jorge!!

When Sales Manager,, Johnny Smith & our Salesman, Wells Eckhardt give their word, it is exactly what is done. Extremely pleased with our purchase. First class!

Best experience car buying experience out there! I was able to choose between several different models and colors..no gimmicks. Lone Star never disappoints!

Great Communication from Service Provider.Shuttle driver and Cashier was extremely Professional

My experience with Lone Star Chevrolet was awesome, my 2nd vehicle in 2 years. Donavan Bassett is off the chain, I was looking to buy a new silverado before going to work, so my time was limited. Donavan showed me several trucks and even one that was still in make ready, which I fell in love with, he took my application and to finance and rest is history. I made it to work in my new silverado on time, whoohoo to Donavan Bassett.So if you are looking for a new chevy, great customer service, even if your credit is not the best and you need to vehicle today, go to Lone Star Chevrolet, ask for Donavan Bassett, your chances of driving today is great.Thank you Donavan Bassett and Lone Star Chevrolet.

After shopping around Lone Star had what we wanted. Josh was knowledgeable and easy to work with.

Gary Ortega did a awesome job helping me get my dream car. I had a great experience.

Service on my vehicle was good as always. Very quick. But this time. Someone went into my compartments. Took quarters out. This is not acceptable.

Sales person was extremely professional and hard working. Really felt like he wanted the best for me.

Price Increase!!!!! Basic, yes, Basic Oil changes jumped up to $102 up from $62! When I arrive no one greeted me. I had to reverse from one bay and go the the next bay before someone came over. Oh and my wait time with an appointment for this Saturday morning was 1.5 hours. People that got here after me left before me. The guy that brought my vehicle around parked my car outside the bay when everyone else’s car was right outside the cashiers inside the bay. Go elsewhere people. That’s how they reward existing customers.

1. Absolutely the most professional, courteous, and comfortable oil change I have ever received, but also the most expensive. I would love to do this every time, unfortunately just couldnt afford to.2. Taking care of my warranty issue was first class. I have never felt more important or indulged in my life. I have bragged about this with everyone I can tell. I wouldnt go anywhere else. My next car has to be from Lone Star Chevrolet.

Keep up the good work. I appreciate the $10 off coupon.

Harry, the finance guy, and the GM were pleasant to deal with. No high pressure sales, very straight forward and honest. A pleasure to deal with for sure!

Excellent customer service. Friendly and attentive. Awesome experience

It took 15-20 minutes before my husband and I were acknowledged. After that, my experience picked up. Mike assisted us. He was very polite and professional. I received my car diagnosis within 15 minutes of leaving it and it was ready in record time.

Dropped my truck off to the body shop and was told 3 weeks getting it back!!Was pretty stressed over the whole situation!They delivered in record time in just 5 days I got a call telling me that it was ready to be picked up!!I was super excited to get the news!!Thanks to Bedie! She rushed it through and delivered it back early for me!!I will certainly recommend friends and family to that dealership for anything thats needed!!

The actual service received from Lone Star was excellent, the only complaint was with Chevy road side assistance, as the Blazer exhibited a load bang and the smell of burning just 0.5 mile from my home I was scared to drive it to Lone Star so called for road side assistance, was told that tow company was appointed and car would be collected around 8 am Monday, by 10 am no one had arrived, called company and was told that claim had been rejected, no reason no correspondence. I had no choice but to drive it to Lone Star.

Received my vehicle at 8 as scheduled and was done by 9. Everyone in the dealership was friendly and pleasant

They completed the oil change. Only complaints would be i had to go track down an employee to get my car serviced even though I had a 11:00 a.m. appointment then got pointed to 3 different people because the guy who was suppose to check me in was no where to be found. After it was checked in took about 2 hours to get a call that service was completed, no big deal went and had lunch and got the call. Upon paying for service and being told my car was complete it took 30 MINUTES for them to bring my car around that had been done for at least 45 mins by the time I arrived back at the dealership. Not exceptional service but they completed the job at a very lackadaisical pace.

Your service dept is top notch. Derrick was very knowledgeable and helpful with getting my truck picked up and back on the road. I would recommend your service to all GM owners...

The salesman, finance manager, GM and all the supporting staff are top notch.

Ask for Luis pastor !We went in for a pre owned truck came out with a 2021 !! He is the nicest guy ever he is bilingual super sweet man ! He deserves a 10 star

10/10. The only reason I rated Lone Star Chevy 5 Stars is because that’s as high as the rating system can go. Perfect customer service among all staff I interacted with. Jose D. was my service advisor and was super helpful and knowledgeable about my issue. Gave me a fair quote and didn’t attempt to tack on extra fees or unnecessary work on my vehicle. As long as I’m in this city, this is the only service provider Im going to for any repairs on my car. 10/10.

My service writer, CB Bogan, was extremely personable & really made an effort to make sure that all the services needed would be done. I was in and out very quickly.

Was super everything perfect thanks Lonestar Chevrolet again, we recommend

I called and made an appointment for 15000 maintenance - job was done quickly, but I found out that the vehicle was not vacuumed. Asked the advisor and was told that he was busy and simply did not have enough manpower. A little disappointed - many dealer shops that I have been to provide both car wash and vacuum services for each maintenance service.