You can buy here,but No Returns! if you want to return something, even a rug... you cant because their policy is All Sales are Final and no return on Special order. But a little thing...very important thing! All orders from them are Special. So I bought the rug and didnt like a color. Inside store color was what I like it. But our *Specials * order been greenish. And decided to return. Unfortunately not in this store... so be awareDefinitely not customer oriented store!
Aptly named for exquisite taste and style all its own, Modern Furniture is easily one of Houstons best kept secrets in Home and Office furnishing. Every piece on full display in its sprawling Fondren showroom is a captivating showcase of unimaginable beauty and elegance in design excellence.Every time I visit the store, I come away even more impressed. On my second visit on October 13, 2020, I purchased nearly $7,000 worth of one-of-a-kind Living Room and Office furniture Im unlikely to find anywhere else anytime soon, and theyve been worth every penny.Karen is the ultimate host, patiently guiding me through my choices and answering every question. And at no time did I feel pressured to buy anything. When I had a problem with a unique floor-standing lamp in my purchase that stopped working after one week, Tommy quickly stepped in and ordered a replacement, no questions asked. Even amid the pandemic, delivery and setup have been second to none — on time, professional and excellent to perfection.Modern Furniture is not your run-of-the-mill furniture store. It represents the high end of design excellence, with impeccable customer service to match. I am very happy with my purchases to date and highly recommend you give them a shot.
I had an amazing experience picking out unique furniture with an outstanding staff!! I recommend coming here for at least one thing to my create great energy in your space; leave with more than one thing if your can- the staff will be with you every step of the best. Karen was great for me throughout my entire process and Im stoked for what Ill be receiving at the price I got it.
I never write reviews but chose to write one for Modern Furniture based on my recent experience. I just bought my first home, and I went to stores all around town. Majority of the stores I visited either had a small selection or their prices were significantly outside of my budget. Karen at Modern Furniture went over the type of furniture I needed and made every effort to accommodate my budget. The large ticket item was a large living room sofa. Although several in the store were under consideration, Karen also provided several catalogs with customizable options to select from. Karen ordered the piece for me and communicated regularly on delivery updates. The staff delivered and installed the sofa with ease. Since the largest part of my budget was spent on a sofa, Karen aided in selecting other pieces that matched. Thanks to her help I was able to decorate my new home within my budget. Based on previous negative experiences buying furniture for apartments from other stores, I wanted to leave this review thanking Karen and everyone at Modern Furniture. The process could not have gone smoother.
Melva was extremely helpful with us trying to find a furniture set. I would argue that I came here just for her because her service was so beyond par.
I ordered a product from this store and could not return it, the seller said that this was a special order, but when ordering, he did not specify that it would not be possible to return it, it’s good that I didn’t buy furniture from them, otherwise it was also impossible to return it, since almost everything in this store is a special order, very disappointed!
Beautiful furniture but a bedroom set is almost 7k. Too high for furniture thats probably made in a sweat shop by people being paid 1.70 a week. Karen was nice and friendly.
Think twice if you want to buy here, I bought a very expensive desk there, when they delivered it was scratched on the top of the desk, and they said they will replace the scratched part, 4 months later, I still waiting, I just moved to my house, so I start using the desk, after 1 week of using it, one piece of paint fell down, they said there is nothing they can do, and the only option is to send somebody to fix it at my own expense. They push a lot to pay it in cash, so I dont have coverage from my credit card. Ive been buying a lot of furniture for my new house, and so far this is the worst post sale service.Just to add to my original review, the Desk was deliver to my NEW house, never was moved from there, what I told them is that I NEVER USED until I moved, they delivered in November, I moved 3 weeks ago, so after only 1 week the desk was damageMore than 2 years has passed and they never deliver the defective piece
After understanding the whole situation turns out there were some misunderstandings between me and them and fixed my problem after that.Thanks Modern Furniture and Team.**Old**Got my order partially wrong and already spoke to a person at their store about my order and was ready to take all the responsibility. Due to Covid-19 I was not able to take any delivery and when thing were little better i requested them to make my order right and was told by the same gentleman i spoke with earlier its been 2 months and we cannot do anything but you gotta pay for the new ones to add to the mess they were charging me the delivery for the mess they made. I dont know what to say but i dont think this is how business is done.
This is the best furniture store for modern and contemporary style furniture. We recently got a new house and had the entire house furnished from here. They have a really good variety of very trendy furniture. Tommy(owner) was awesome. He gave us really good prices. We really appreciate him helping us out with any issues we had. He was willing to work with us and give us reasonable options. The furniture is beautiful and we were very happy with the overall experience.
When Management replys to me in a good respectful way I change my review. Thanks for being professional.
I absolutely LOVE this store. I cant possibly tell you how amazing my salesperson, Karen, was. I felt very comfortable in the store, and every piece of furniture, and every accessory, is gorgeous !!!!! I have purchased a lot of pieces from them, and I love every one of them. Karen guides me and shows me exactly what Im looking for. She has been the sweetest and smartest salesperson I have ever had. Everyone who works there is wonderful. Thank you, Karen., and, thank you Modern Furniture !!
They have some really nice contemporary and unique furniture there. Sale reps are very friendly, too.
Very happy with the entire purchase to delivery experience.Excellent quality furnishings here...Antonio has been a pleasure to work with.
Karen provided excellent customer service. Would highly recommend this furniture store. Greatly appreciate the level of customer service provided.
Very helpful staff. We walked in with an idea, but walked out with the assurance that we made the right decision on our selection. Our purchase was delivered on time and with great care.
Great selection and prices, nice quality! We purchased an Italian leather sofa, a small table and stools..all beautiful.....Staff was very helpful delivery as promised! Tommy the owner and Karen....thank you!
Karen helped us out and she was very nice. We have bought from here before and like the fact that we can negotiate prices. We got a good deal compared to other stores. I would recommend it for people looking for beautiful contemporary furniture at affordable prices
Efficient Delivery and customer service.I bought a Toupe Sectional. The quality looks great as they provided samples of materials used. The salesman was very professional and helpful. Delivery was super-fast... The saleman, Luis is a great guy and ready to work with you, providing all the assurances and full of confidence in the products. If you ever need one sectional, request to work with Luis.
Beautiful, good quality furniture but really expensive.
I LOVE Modern Furniture! Tommy, Tommys sister (apologize Im old and I often forget names), Luis, and the entire staff is awesome! Prior to going to Modern Furniture, I patronized another furniture store for 20 years. I am quite loyal when I find what I like. I happened to venture into Modern Furniture and I am always impressed with how outstanding the showroom looks. Im greeted with a hug and a smile. Tommy is always willing to work with the customer to provide great customer service. I furnished my condo in the Four Seasons with the awesome Michael Amini Overture Furniture from Modern Furniture. I get so many compliments. Now Im remodeling three (3) rooms in my home in Pearland and I purchased another Michael Amini bedroom set from Modern Furniture. I ordered the furniture and it arrived before my contractors had completed the remodeling. No problem! Tommy stored the furniture for me! I went in to get a sample of the color to match the paint. Tommy went out of his way to get a ladder, cut me a piece of the panel that I purchased and happily gave it to me so I could match the paint. Being a business owner myself, I understand why it is posted on the window prior to entering, no photos, The person who had an issue with this could have saved herself the discomfort and read the sign before entering. Most furniture stores prohibit photos. Thats not new news. Thank you Modern Furniture for the most beautiful showroom Ive seen which drew me away from the other furniture store I had patronized over 20 years. Your place is always gorgeous! You and your staff are always welcoming and accommodating as possible and I appreciate all you do to make my experience exceptional. I love my furniture and all the accessories I purchase at Modern Furniture. Im always so happy with your displays which makes it hard for me to leave the store. You offer just the modern furniture and quality I adore. Thank you for your awesome service.
Modern furniture has the best selection and best prices in houston. The owner and staff are extremely helpful and they can pretty much find any style of furniture you like and can order it and have it in your house in a few days.
Very nice and welcoming place. The staffs are amazing, especially Luis.
Good service and attentiveness. Answered all my questions, and has good insight on what would work for me.
The place is a scam. They rip you off. The furniture is not good quality and over priced just because it looks modern. Bad customer service and they dont respect customers satisfaction. Very un-professional business.
Im new to the Houston area....building a house & looking for furniture to fill it. I was greeted warmly by Luis (not sure if thats his correct spelling) but from there my experience turned bad. I have a husband who is away alot but wants to be apart of the entire home building experience to include decorating so I go to alot of places to see what I like take pictures of things to send to him to get his input. I took 1 photo & Luis was nearby along with some other workers then proceeded to look around more stop to take a 2ND photo & Luis tells me company policy is to not allow customers to take photos. He couldnt give a valid reason as to why I explained my situation he still did not care. I asked if they have a website & if it showed all the things that were displayed in the store. Instead of focusing on my question he told me things that are on display in the store are their for a reason so you can come to the store to look at it even though I already explained to him that my husband isnt available to do that. Needless to say I left & will not be returning for anything at all!
Due to the fact that one cannot rate 0 stars, I am assigning 1. Modern furniture is hugely overpriced, and to make matters worse, they judge customers based on looks. I had been eyeing some velvet purple chairs and a purple rug for months. Although a bit pricey, I was willing to save for the purchase on my meager teacher salary. Since I dress professionally Monday through Friday, the weekends are reserved for letting my hair down--knee length shorts and a t-shirt that may or may not match. I guess they assumed that I couldnt afford anything, because of my sub-par look. On more than one occasion, I noticed how the employees/owner, through nonverbal cues, were totally offensive, as they guffawed behind my back, as if to say that I could not afford their products. Coupled with the fact that I was raised differently, I learned as a bank teller during my college days that you never judge a book by its cover--the old cliche is timeless and altruistic. Needless to say, I went right across the street and purchased the same items for almost half the price. My chairs will arrive in a few weeks--so excited.
The furniture at Modern Furniture is so beautiful!! Everything is top notch quality and the prices are very reasonable. Karen and the whole staff at Modern Furniture was extremelty polite and helpfull. I would definietly buy more furniture from Modern Furniture.
Love this store The best quality and fashionable contemporary furniture in the city. The experience with the salesperson was professional and I got what they promised
Horrible customer service and they will steal your money!!!! Stay away from this place if you dont want to lose your hard earned money. They always change names of their business and will run off with your money soon. They are a big scam operation. Karen and her sibling Tommy runs the show.
Pricing is high but furniture is nice.
Nice selection of modern furniture with a friendly staff.
Friendly and nice staff. Prices are a little bit higher than their neighbors.
The Best Modern Furniture Store In Houston Texas!
Love this place,!!@@
Great service
This store is my favorite for furniture and to decorate your home, they have variety and quality, very kind in the attention and they pack everything very well so that your things are taken care of in the delivery, without a doubt I will return for more things