Thank you Mac Haik for putting me back on the road! I love my new Ford Escape and the service I received from my salesman Ismael Sanchez was amazing!! He even helped me set up my Ford Pass before I left and showed me how to use the app and all of it’s functions. I purchased another Ford at another Ford dealership in Houston and DID NOT get the service after the sale that I’ve received here! I’ve also used their service department here and their service advisors are the best! You’ve definitely earned a lifetime customer! 🙌

Omar Padilla had assisted us via email and then in person. We traveled 1.5 hours and they did not disappoint. Omar was very accommodating and communicated throughout the whole process. Also very patient with our little one. He gave us updates on our vehicle as it was coming in and was very honest with our trade in. Definitely will be coming back again.

I have always had excellent experiences with Mac Haik Fords service department. Even when I dont have an appointment! They are fast, upfront with the pricing and the car is ready when they say it will be. Cyrus is my guy, but all of them are great!

!!Buyer beware!!Test drove a vehicle, made a bogus offer that I knew they wouldn’t accept. Told them my top price I was willing to spend but then purposely went over that amount by 3k. They rejected offer but told me they had other vehicles in my price range if I was interested to which I said yes. Go back the next day to look at another truck they recommend, then asked for full price including taxes and fees and not to my surprise it came out 100$ over my previous day offer including the 3k. Searched the web for the truck and found it posted online 3-4K cheaper than what they offered.The day before the manager guaranteed me (because of my low ball offer) the prices were set online and they had no control and the margins were small. They even went so far as to put a new sticker on the car to try and prove their point. Also gave me the spill about car shortage and how prices are going up.Point is they flat out lied and purposely raised the price to squeeze me. Have to play their game to see what type of people your dealing with. I did the above to draw them out and check their honesty before approaching the real vehicle I wanted. Will not be doing business here!!!

I had a great experience with the service department after making an appointment at another dealership only to be told they wouldn’t even look at my vehicle until the end of the day. I drove to Mac Haik with no appointment and their service advisor, Reynaldo, got me taken care of. I was prepared to wait awhile, but he gave me a realistic wait time and they got me out of there faster than I even expected. Everyone I encountered was friendly!

My fiancé, Charlie, loves his new truck that he purchased today! Our salesman, Eric Miller, was very easy to work with, friendly, and got us the best deal! All of the staff was very nice and friendly as well. I would definitely recommend you call and ask for him😀

I made a request for test drive online for the new Ford maverick and got called by Josh from sales to meet at 9am for test drive. I arrived looking for him and told front desk about my appointment only to be told by another sales associate that the maverick wasnt available for test drive. I dont like having my time wasted after I had already arrived. I will be looking into test driving maverick at later date but will not do business with Mac Haik ford over this.Time is too valuable to be wasted. Their team is not on same page.

Luis was my salesperson. He was absolutely amazing! Told him what I was looking for/needed and showed me just that. Didn’t waste time trying to show me a higher priced version or other vehicles. Finance team was also amazing! Definitely recommend!

I have not used their service center until this week and they were nice and professional. They set expectations on when my car would be ready. I found Ron to be super helpful. I have had bad experiences with other Ford dealerships, so they have gained a customer this week.

I purchased a custom ordered 2022 F-250 last week from Mac Haik Ford in Houston. They have been advertising “Priority Invoice Pricing” since early this summer. I was very skeptical because the two Ford dealerships nearest me have been asking much more than MSRP with one adding $19,995 of “dealer accessories” to MSRP. Mac Haik lived up to their word, I received “Invoice Pricing” which was almost 5% below MSRP. They didn’t pressure me to get “after market” accessories as most dealerships do. I only had them add tinting to the front windows. If you’re interested in custom ordering a new Ford, I would highly recommend Mac Haik.Eric Miller was my salesperson. He was good about responding to my emails as I tried to track the progress of building and delivering my F-250.

We bought Explorer here. Good car and great service. Mr. Ellis was honest and professional in sales. Thank you.

Chris and Eric are great, patient and honest.Willing to work things out and i was glad i ended up getting a great car from Mak Haik

I recently had a Check Engine light appear on my 2018 F150 4x4 and was concerned that it was something major. My local service garage handles all of my company fleet issues based on proximity to our location. They ran the diagnostics and felt like it was a bad Catalytic Converter.So I took it into the Mac Haik Service Department on a Thursday and had to leave it for diagnostics. My Service Writer said they were backed up but that he would do everything he could to get me rolling as soon as possible. I was certain I would be without my truck for the weekend and possibly longer but he called me the next morning before 8AM and said it was ready to be picked up.It was a defect in the Catalytic Converter... covered under warranty. With all the Supply Chain issues in the world I was happy to get it repaired so quickly.25 years of doing business with Mac Haik and Im as happy with them now as ever.Keep up the great work!Thanks

Max hail Ford is a very professional and efficient business. They treated me like I was the most important person doing business with them. They called me by my name and they were fast and professional. I would recommend them to everyone.

Sebastian was awesome! Quick, easy, hassle free. Love my new Bronco!

Julio Aparicio was the person that helped us! Very helpful from start to finish I definitely recommend working with him I love my suv!! We’ll be back soon for another vehicle!

I tried to stay within the Mac Haik family but looks like the third time was not the charm for me and they were on their tax season scam posts. All this back and forth and low-balling me on my trade, made me know why salesmen and finance Dept have shady reputation. My salesman was very respectful of me but very pushy and then he tried to get Carlos, the Super-Scammer-Game-Runner from finance to come and educate me. Trying to offer me $10,000 for my trade only to tell someone later that that was ALL a hoax and that they had no plans on decreasing the dealer price because they wanted cash out of my pocket... even though I told them that with my Cap One Financing and with me playing with my numbers in the Cap One Navigator, it ensured that I did have to put ANY money down. In the end it seems that the vehicle was over my budget and it wouldnt work for me due to a little negative equity I had to roll in. Yep it is safe to say that I am done with Mac Haik.!!

Bad service still trying to get a hold of manager from Ford service Paul no answer.. not even from Carlos…. I believe it’s almost 3 weeks my car there, supposed to be ready by Wednesday or Thursday of last week, then Friday. Friday came and did get a call from CarlosO call he did not return the call.. callSaturday my car not ready it’s Monday again no call.. still waiting a call from Paul, no more fromCarlos….

Elaine Latham is an outstanding service advisor. So thankful she has joined such an awesome team. Quality work, caring service, and a no hassle service department. Thank you for a job well done.

Great customer service! Salesman Mr. Ellis Manager Carlos & Finance Manager NelsonWe have bought several new vehicles at Mac Haik Ford and will continue to send friends & family! Again Thank you for taking care of us!

Easy in and out for an oil change and a recall for my F150 backup camera. They were able to actually do the oil change then transfer the keys over to Service to get the camera done without me by having to be there. Shout out to Juan in the Quik Lube department. Very professional and helpful with researching my truck and getting everything I needed complete. Overall a great experience!

Purchased a new 2020 truck from this location by Sebastian! Hands down the best service and experience! **Pro advice** I do recommend getting your loan from your local credit union. Max haik does offer in-house financing but I got a super low rate from the credit union. Also the quick lube center at mac haik ford is affordable and quick for maintaining my new truck.

As always had an amazing sales rep help us with our purchase. Thank you!!

I took my truck and Jerry was my service person. He was great!! He listened to everything I told was making noise. Kept me informed on what was going on with my truck. He was very professional and ver kind. I would go back to the dealership and I would want him to take care of my truck. Very pleased. Thank you Jerry!!

Good selection of vehicles …I bought on from Jason. He made it quick and easy. Fastest and easiest car I’ve ever bought.

Great dealership did half the work upfront over the phone to cut down on time at dealership. This is the second vehicle I have purchased from them. Will be back, thanks again.

Very good experience. They aim to please, but dont play around and give it to you straight. We got a good price. Hope the car we got is as high quality as they say. Every interaction we had was pleasant.

Very good experience. Went to buy our daughter a car after having a terrible experience with autonation. Night and day difference on customer service and vehicle quality. Salesman was very friendly and easy to work with. Highly recommend.

We haven’t even received the plates for our newly purchased truck and have been in the dealership 4 times!!! 😡 Three of which, nothing has been done to the vehicle and I have just waited hours and hours of my time for nothing. I would definitely NOT recommend. Save yourself the trouble of never ending excuses and EXTREMELY poor customer service. I honestly wish someone would have told me before I came here. I’m here at this moment and regretting the decision of coming and buying at this place more than EVER!!!I would like to add that the issue was not by the service dept but with the pre-owned service dept. Thankfully, the service dept got things done. ✅

We came to see a car but in this market of course it was sold. However, Ismael showed us something similar in our price range. We ended up extremely satisfied as customers. He was very nice and honest, and made sure to get the answer to all of our questions, which is always respectable. Thank you guys for helping us find our family a great vehicle to make more memories together!

Super easy going, nice staff, competitive pricing, world class service! Josh Ross very nice salesman

Excellent service all the way around. From sales to finance to make ready.

Wonderful experience today. Elaine was superb to deal with. Very thoughtful, thorough and professional. Great work.

In my opinion they are con artists. They did a 15 minute job and charged me roughly $300 in labor, sold me a $70 part for about $150 and then to add insult to injury, charged $50 for misc supplies. (None were needed. They removed 2 screws, replaced the part and put the same screws back in. All inside the cabin.) All of that despite the verbal price they gave me the day before that was ~$200 less.Do NOT trust their service department. Will never buy a vehicle from them or get service from them ever again.

I bought a 2014 Ford Explorer used from Mac Haik Katy in 2019. They did not disclose that it had a open recall on the front door trim panel. The panel has pulled away on the drivers side and is starting to pull on the passenger side as well. When I took my car to be inspected they informed me of the recall. Mac Haik in Katy refuses to help me because the recall expired in 2019. Ford refuses to help as well. This is horrible customer service. Last Ford I will ever own.

I wanted to trade in my car so I submitted an online appraisal. The manager calls me and says they really want my car but I must come down for a real appraisal. I drive out of my way to get an appraisal only for them to never get back with me on the number. After three days of waiting I call Lawrence, the salesman, to get the number and he mumbles about telling me he has to go check. He calls me back with a hilariously low number. I said, wow you’re at least 5k off of almost every other dealership, not to mention their online bid. His next questions was “well, how much do I owe?” How the heck does that have anything to do with the trade in value. My car is super sought after with very, very low miles. Go somewhere else unless you want to give away your car.

5 stars isnt enough!!!! Melvin Jones!!! Man man man he worked his magic juju!!! Customer service was on point thank you for you professionalism and the chance you gave us, from our business to yours thanks

Hands down the best car buying experience of my life. Salesperson (Elena) and financing (Manny) were fantastic. Listened to what I wanted and delivered in a quick and professional manner. This is the 8th vehicle Ive purchased overall from 8 different dealers, but Ill never go to another dealer, my experience was that good. Top notch.

Seriously, the best customer service I have ever received. Juan Soto from quick lane was super helpful and honest. I genuinely felt he cared about my car and wanted to make sure I was taken care of. He transferred my car to Cryus in the full service department and he also went above and beyond to make sure my car was serviced in a good time frame and kept me updated every step of the way. Great job guys!

From the sales process to communications to paperwork. They were helpful, knowledgeable and efficient. I would highly recommend for you car needs. Thanks again Brandon, P.J. and the rest of the staff. We are very happily satisfied!

They got me a great deal on an awesome used truck! A Platinum F150 4WD! Everyone was helpful and friendly. I was smiling ear to ear when I pulled out in that truck!

I was helped by Jerry in customer at Mac Haik Ford - Jerry is knowledgeable and courteous. I highly recommend Mac Haik Service Department, and if hes free... ask for Jerry and tell him I sent you.

Ismael Sanchez was super helpful and got me into a great truck. All around wonderful experience.

Awesome customer service team…..Tamel was great ! Manny was great ! Both of them took their time with me and made sure I was satisfied with every situation or decision I made and was offered. You can’t go wrong at this location. The truck I purchased was practically brand new. I couldn’t have asked for anything better. This location 5 stars hand down

Amazing dealership with amazing people willing to go above and beyond for the customers. Couldnt be any happier with my purchase.#1 dealership hands down with the best prices

They got my car in and out fixed in faster that I was expecting it was a recall but got on it and got it done thank you

Terrible experience, I’ve taken multiple vehicles in for repairs and maintenance and they never fail to amaze me on how much they don’t care about customer service. 1st they don’t take appointments so they just spit dates out to take in your vehicle and depending on what mood they are in they will either help or move you to a later date. They also charge what ever they feel like and don’t honor Ford discounts even though they are a Ford retailer. The sales side is awesome but the maintenance department (earl) has much more to be desired. If I could I would give them zero stars.

Very friendly and respectful. Honest quote and completed all repairs on time.

Kept me updated on servicing my F-250 with 97,000 miles and have had my truck serviced there since 2015.Wouldnt have any other shop work on my truck! Thank You all in the diesel shop!

The Easiest and Fastest way to finance a car, plus the best price in Houston..! Sebastian the seller guided me to the best option, thank you Sebastian.!!

Excellent, honest salesman (Ellis), after dealing with so many salesmen over the years, who were trying to manipulate me, Ellis was a pleasant surprise.

I sold cars in another lifetime and hate the car buying experience. Mac Haik and the sales force there, Carlo, Nelson, et al, shot straight with me from the beginning. If everyone there is as straightforward and helpful as those guys, people would not hate to buy cars. I would highly recommend the Katy Freeway location to anyone wanting a good experience in car buying. Finance is usually a pain, but it was relatively painless. In and out within 2 hours. A record for me.

The service here is always mediocre, at best. I recently dropped my truck off for an oil change, state inspection, tire rotation and repairing my stereo/screen display (because they didn’t do it the FIRST time I took it in for this same issue). They kept my vehicle for two days and didn’t even complete my state inspection. Needless to say, I had to wait for my truck again when I went in to pick it up when they told me to. My service advisor didn’t even realize that my warranty covered my maintenance and tried to charge me. What an unnecessary ordeal and pure laziness. I’ll either try a different dealership or be done with Ford. Vehicles are too expensive to be dealing with this type of poor service.

Nelson helped make our car buying experience a pleasant one. We knew what we wanted and he is very knowledgeable and made everything go smoothly and efficiently. We drove away very happy.Two thumbs up!

10/10 would NOT recommendJoel was my salesperson and he was super nice at first and told me if I had any further questions to give him a call except he will not answer any of my calls. Guess I won’t be purchasing a vehicle from there after all. Terrible customer service.

I was looking for a Ford F-250, when I met Edgar Velasquez he was very professional and helped me view a couple of options. He made me a comment about a dodge truck and caught me by surprise since it is a ford dealership. He told me that they could find any type of car, truck or suv at any price.I was surprised at how well he handles the sales business, he is very patient, He guided me step by step throughout the entire process.I totally recommend this place to buy a new or used vehicle, Ask for Edgar Velasquez

Juan Sanchez helped us get our new Expedition! He was helpful and made the process easy!

Jerry handled everything smoothly and efficiently. I appreciate it!

Excellent service. Cyrus Makvandi did a great job in taking care of my issues in a prompt professional manner.

Great vehicles. I just purchased my second vehicle here. Mark White did a good job helping me and they took care of business quickly.

I had been in quite a few dealerships, including other Ford one, before I came into Mac Haik. All the others looked sad and run down, showrooms empty and questionable sales reps. that was definitely not the case at Mac Haik. lively atmosphere, friendly and helpful staff and sales reps. Had a better selection than other places as well. found exactly what I was looking for and was on my way quick!

Always prompt and very thorough. Our service advisor Jerry is the best!

Big Thanks to melvin for making my process easier. From the calls to online just helping make sure i finished everything you was right. Preciate the help on my new car !!!

We recently purchased a 2020 Ford Edge fro Mac Haik Ford and had the most pleasant experience yet. I had purchased a new truck last year and my wife needed a better vehicle to drive, so we returned to trade in her vehicle. We found what we were looking for, test drive it, had our vehicle appraised, filled out paperwork and left finance completely satisfied all within 2 hours. Done! Fast and professional!

I live in Austin and was in the market for a 2021 Ford Explorer ST. Found that everyone in Austin wanted to mark up their cars above MSRP and Mac Haik Ford in Houston was willing to deal. I know due to the pandemic and chip shortage that inventory is at all time lows, trade in values are high and APRs are higher than normal and not many incentives through Manufacturers.Worked with the salesman on the trade in price (after sending VIN, pictures, etc) and negotiated on the cost of the 2021 Explorer ST. We went back and forth and haggled on dealer add ons, trade in allowance etc but finally came to a price I was good with.Drove 3 hours, arrived on time, we looked at the car and said yes to finalizing the deal. I was preapproved through Ford Credit, and two other lenders so I knew what APR I would get for the length of the loan I wanted. When we get back to finance Ford Credit wanted to charge me a ridiculous APR which made me pretty irritated because I am above 800+ FICO.So my choices were to take the high APR and keep the $1000 FoMoCo Credit or take my low APR through my other pre-approved lenders and lose the $1000 credit. I chose to walk and drive home without a new car.Before they handed my trade in keys to me the dealership offered to take another $1000 off the cost of the car and let me go with my lender.Now my wife is driving a minty 2021 Ford Explorer ST and Im happy with the dealer and will buy from them again.

Great service finish my car in the time they said they would be done good customer service Ray, Carlos in the other guy thanks a lot

Flew from Atlanta to Houston to buy my Mustang GT. Omar Padilla and Kyle Samples were very easy to work with and went out of there way to take care of me. Excellent dealership experience.

Rashad Richardson was super helpful and accessible throughout the entire process. He is a professional and provided great service. Ask for Rashad.

I always get good service at Mac Haik Ford. I trust them because they are the experts on Ford vehicles. I dont mind paying a dealer a little more to fix it right the first time. Service manager Cyrus always keeps me informed on the progress of my repair.

Disappointed, sales representative was awesome. But dealer wants to MARK UP a pick up truck 15k over MSRP, very disappointed and frustrated, reason why I have bought previous trucks from Planet Ford or Auto Nation.

Received a recall notice for a repair needed or it could lead to a crash. Scheduled an appointment and arranged a ride out —. Arrived and they didn’t have the parts. Told me they’d call when parts arrive. Months later, no call. I scheduled again confirming they had the parts this time. Dropped off the car and Uber’ed out. Got a call 2 hours later to get the car. No repair again. “Inspection first” per my VIN says the service writer. He would call me when the specific parts for my VIN are available. All the while I’m getting notices from Ford corporate that my recall repair that may lead to a crash still hasn’t been done. Repair never got done.

Highly recommend! Ismael and Mr. Barry went above and beyond to make everything go smoothly! Car is amazing!

I got my Chevy Equinox from here and loved my whole experience. This was my first time buying a car and they really helped me with any issue or question. Shelsy was the one who helped us with everything financial. Adrian is the car salesman that sold us the car, he helped us a lot.

Overall a very good experiences. Scheduling was easy and communication was great with Carlos and Jerry. Car delivered as promised in expected condition. I will use Mak Haik service going forward.

The man named Joel at this dealership is a real piece of work and has some inner demons he needs to work on before interacting with customers. He promised to fix my friend’s truck and never responded after that.He will lie and say anything for the sale. This cannot be a healthy work environment or incentive system at this location because the service is complete b*llshit.Please fire this man and clean up the entire location of the demons that are influencing the staff.I will be visiting undercover in the coming days to witness this myself and if the management does not clean up the staff, I will wreck shop by having all my family write negative reviews based on the service I get.And I have a big family, I’m Mexican.Goodbye.

Mac Haik Ford is an outstanding dealership to buy my vehicles from. They provide me with a clear (no hidden fees) price that is fair. Mac Haik Ford is a trustworthy, no gimmicks, quick processing, and a 5 Star business. The salesman, Abraham Godinez, listened to my needs with no-pressure, knowledgeable about the vehicle, and he went above and beyond by delivering vehicle to me.

Very positive experience. Knew what to expect when we arrived and everything went according to plan

I was very happy with your service and professionalism. I will recommend Mac Haik to my friends and family 👍👍

Barry Graves in sales department was so professional, helpful and excellent customer service.

My daughter bought a truck from Joel and we highly do not recommend doing business here or with joel in particular. He dropped the ball after the sale do the truck and ignored her. As well as hung up on her while she was talking to him. Highly do not recommend. Still seeking management phone call

This is an update to my review I left on Friday, June 18.After experiencing a horrible customer service experience with the Service department at Mac Haik Ford that was centered around a serious lack of communication, and expressing that here in my Google Review, I was immediately contacted by Paul, the manager of the department.He listened to my complaint, addressed that it was unacceptable and uncommon of how the Mac Haik team conducts business and was willing to do whatever it took to resolve the situation.I took my vehicle back for my brakes to be serviced on Monday, June 22 at 7AM and by 12 the work was complete.I must say, Paul is a man of his word and his team did a great job in resolving the situation. Thank you!

After getting the runaround at another Ford dealer, we were leery. But, Jason Richardson was awesome. So helpful and professional. Highly recommend Mac Haik Ford in Houston

I would like to give Rey so much kudos for helping me last Friday. Not only did I receive GREAT customer service and great service on my vehicle too, but he was human, incredibly empathetic and I was not expecting that whatsoever. Because of Rey, i will be back.

Earl in the Truck Shop was very professional and was able to make my experience easy and efficient. He ordered the necessary part and called me when it arrived. This allowed minimal downtime on the vehicle from its daily usage and they got me turned around quickly. Would highly recommend

Easy in and out, great service as well. I highly recommend these guys.

In a time of dealers marking trucks thousands of dollars orver MSRP, Mac Haik was a pleasure to deal with. My salesman Ronnie was great the whole process.

I left my car there on Monday. Kept getting updates about them not being able to get to my car. Today’s Thursday and they finally said we didn’t find anything your cars ready for pick up. I drove it around the corner and the same noise that I told them about I could hear so clearly and feel on the gas pedal like I told them about. How are they the professionals but couldn’t help me figure out the noise that I had a hard time describing. Why was it on me that they the “professionals” couldn’t find the noise. I understand it’s busy but when you finally got to my car 4 days later I expected something to get done. Not nothing. I don’t recommend this place. They’re for sure understaffed. Most of the “issues” they were having were because their only mechanic made his own schedule.

For right now I am giving them a 3 stars cause the first previous repairs they didn’t fix the problem so I had to take it back again to the dealership so they can redo the work again and still won’t know if the repairs they did is not giving me the same problem until next oil change I will know so for right now 3 stars . Service advisor Paul was excellent on communication with me about parts and what was need it to be done again he gets the 5 stars.

The best dealership service a man can get. Thanks Jerry for your awesome help. God bless.

EJ was a great sales rep. He was knowledgeable as we walk around the car lot. EJ stated lets take a ride to another lot down the road. We made the drive and we found the vehicle I wanted their. The process was flawless. Please reach out to EJ a week prior and let him work his magic. It make the process so much easier. The finance employee did a great job too. He found me a intrest rate uncomparable with my previous lean holder. Thank you for your service. Hands down best vehicle buying process I have ever dealt with. Thank you

I enjoyed dealing with this dealership and my salesperson very much. I was on the hunt for the mew Mach 1 so I had been in contact with several dealerships in Houston. This dealership and salesperson went out of their way to find me the car and get the deal done. I appreciate someone who actually wants to do the work to make a deal.It was really a no haggle approach with this dealership and I got top dollar for my trade. I am tough to please and well you could say I am left very happy!

Good price for the apim and the sevice was great i liked the treat

Service Dept was efficient and had my truck back the next day! Great job. Only complaint I have is the parts department loading door and area is a joke! No organization or professionalism is on display in the parts department loading dock!

We have purchased several new cars from Mac Haik. Always a great experience. Knowledgeable sales counselors and friendly/efficient finance managers. In and out in less than an hour!

Took 3 trips to get brakes repaired. Went in mid Sep 2020 requested to have brakes replaced. They only did the front not back (why???), replaced the pads but not rotors. Driving it home noticed vibration when braking on freeway. Got worse and went back early Jan 2021 and found out they did not do the rear brake and they thought the problem was rotors on front needed resurfacing (not charged for this). Again vibration. Went back in May 2021. Told I needed new rotors and pads on the front AND charging me for both. Why do I have to pay for brake pads again? Negotiated to not pay pads.This is the most recent issue with Mac Haik. Total of 3 issue with maintenance and 1 with purchase.

Beware Mac Haik dealerships. Purchase a Ford EcoSport, completed purchase order, bank issued full payment to dealership. Was notified by Mac Haik Ford they sold the vehicle before I could arrange pickup. When I was notified by the salesperson at Mac Haik Ford they tried to sell me another EcoSport that was $5,874 more than the one I had already purchase.Stay away from this Mac Haik dealership, as I felt like this is a classic bait and switch, although I reassured since I had a signed vehicle purchase order. Still no vehicle and no resolution, will purchase from another corporation that values its customers.Follow Up, Contacted BBB no resolution. Signed purchased order with dealership which confirmed the vehicle information and price, bank issued payment, and confirmed insurance information with dealership all of this was completed before the dealership notified me that they sold the vehicle to another party. The response from the dealership At that point the Purchase Order represented an offer to purchase, not a contract.

I went to Autonation Ford first since we bought our car there and is closer to home, just to be disappointed by the level of customer service at the service department. First impression was bad and will never return there.We read a review for Mac Haik Ford and in particular about a service advisor named Jerry. He goes above and beyond for his customers and should write a book on delivering great customer care/experience.We were there on a Saturday around 9:30 am with a check engine light on, he did not make any promises but said let’s try to get this issue resolved in a timely manner. The mechanics had our problem solved, oil changed and tires rotated and ready to go. We had the car back the same day before 2, and I understand not every issue can be fixed this quickly every time.I highly recommend this dealership.. Jerry was awesome... thank you. You have a loyal customer for life.

Without a doubt the worst experience I have ever had with a car dealership.Response to their response below:Really? Thats strange to say you would like to learn more about my experience given that I have emailed both the Sales Manager and the General Manager and neither of them even bothered to contact me back!

It was a lot better than where I took it the first two times for the same service of an oil change and tire rotation and balance! At least I could tell it had been done!

Excellent customer service! In and out in a reasonable amount of time. Relatively easy transaction. Loving our new vehicle!