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Verizon Authorized Retailer — Cellular Sales
5848 Westheimer Rd, Houston, TX 77057, United States
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Verizon Authorized Retailer — Cellular Sales
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Da
Review №1

Amazing service all around. Double O and Sarah made my switch from T-Mobile so easy. Everyone in the store was friendly. Would 100% recommend coming here.

To
Review №2

Cellular Sales is the absolute BEST place to purchase Verizon products. My sales agent, Tess Anifowoshe, was fantastic! He had my new phone activated and all my data transferred in less than 10 minutes. Very professional, courteous and expedient. Superb customer service! Way better than the corporate Verizon stores.

Mo
Review №3

OO helped me get a new phone with a nice deal. Great

Mi
Review №4

Tamim helped me take care of my bill payment. He was quick and efficient .

li
Review №5

Tamim helped me take care of my bill payment. he was fast and helpful

De
Review №6

Tamim was very helpful with answering my questions and helping me take care of my bill.

Ya
Review №7

I came into the Verizon store to get a new phone and Tamim was helpful and quick on setting me up on a new phone.

Ha
Review №8

Wow what more can one say as to level of of service you get from Verizon. Jason was truly understanding of the issue I had with AT&T and came up with a fantastic plan to replace it with. Customer service everything when dealing with a company you pay for service. I hope to have another 30 plus years with Verizon like I had before switching to them. A big Thanks to Jason 👏

Di
Review №9

Taking was quick and efficient in helping me transfer my information to my new phone. Thank you for being quick tamim

Jo
Review №10

I went to the Verizon store to get some information about my bill and tamim was very helpful

Rh
Review №11

Tamim did a great job helping answer my questions and setting my mom and I with new phones. He was fast and efficient.

Mi
Review №12

Tamim was very helpful with answering questions and helping me pay my bill

Ky
Review №13

I came into the Verizon store to get a new phone. Tamim was very helpful setting my new phone up and showing me how it works

Ph
Review №14

Tamim was very helpful with setting up my new phone and tablet. He was quick and efficient with setting things up.

St
Review №15

Tamim did a good job explaining everything and setting up my new phone. He was fast and efficient. I will go to tamim in the future.

St
Review №16

Tamim was very helpful with giving me information for our account. He was also giving good recommendations for new phones.

Ad
Review №17

I went into the store to get some help on my bill, Tamim took the time out of his day to make sure everything was setup correctly on my account. If your looking to switch over ask for tamim

Ed
Review №18

I came into the Verizon store and Tamim helped me pay my bill. He answered some of my questions and was very fast.

Al
Review №19

I went in to upgrade my phone. I met OO who attended to me professionally and he is highly favored. Thank YOU OO

De
Review №20

Tamim was very nice and helpful with explaining how our bill would look with new phones. I wanted to get a Samsung phone and Tamim took it upon himself to make sure I get what I wanted.

Fa
Review №21

Tamim was helpful with my bill pay. Thank you for being fast and efficient.

Ro
Review №22

I came into the Verizon store to get some help for my pgone. Tamim was the rep that helped me out and gave me information I needed to understand whats wrong with my phone.

M
Review №23

I went into the store to get my Verizon bill paid, Tamim did a good job being fast and efficient.

Ii
Review №24

Tamim was very helpful and quick on taking care of my phone bill payment.

Gi
Review №25

Tamim was very helpful and knowledgeable with the gizmo watch, he set everything up and was quick.

Ma
Review №26

OO assisted me with a new iphone 13

Ro
Review №27

Thanks for taking care of me Tamim. Fast and efficient service. If you need help don’t waste your time at other places. Go see Tamim!

Mi
Review №28

Tamim was very helpful with answering my questions and taking care of my payment to Verizon.

Su
Review №29

Thanks for making my day OO. Very patient and nice

Mo
Review №30

Grateful to OO for his fast response and service

Is
Review №31

Tamim was helpful in answering all my questions about my bill. Thank you

Pe
Review №32

Pie was a great help. His knowledge and expertise was a bonus to his great customer service. I was reluctant to get the new phone but he showed me it was the better option

ja
Review №33

Tamim did a phenomenal job setting my phone up. He stayed late and made sure everything was working.

SB
Review №34

As a business customer who spends alot of money at verizon wireless i was not convinced on value. But tamim has made me change my whole perspective on Verizon. He is very knowledgeable and efficient he knows the promotions very well.

Ma
Review №35

I would like to say this is the best customer service I would like to see if I can give you right more than five star I have to pay the five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Li
Review №36

Tamim was wonderful and patient with setting my new phone and transferring all my important information. If you want top notch service and quality ask for him.

Mo
Review №37

I went into the store to look at a new phone and ended up being quickly led into the sales process. Apparently this is an authorized retailer instead of a verizon corporate store and while the sales person was nice and helpful the process was full of hidden fees and lies.I was charged $120 in fees plus $75 in taxes on those fees [$80 of the fees were apparently reduced but added right back in for the free phone case and screen protector that I had explicitly said I did not want to purchase] and I was enrolled in a mandatory device protection plan without my permission and when I tried to have it removed I was told it wasnt possible except by verizon support. I had thought the amount being charged was the device activation fee and the taxes on the phone but when I saw the itemized bill that was not the case and those other fees were also charged directly to my verizon account.I called verizon to cancel the protection plan which they confirmed was not actually mandatory at all. I was also informed that I had been charged two verizon $35 activation fees due to some technical issues during the setup. Verizon support was thankfully able to remove one of the fees but I had never been notified that it had happened or was even a possibility during the setup process at the store.Overall the experience left a very bad taste in the mouth and Ill definitely drive further next time to go to an actual Verizon store and save myself $200.

Ju
Review №38

Redesya Brown worked very hard through system glitches to get me a new phone. Her help is greatly appreciated! You have a loyal person working hard for your customers!

Je
Review №39

Tamim was very helpful in solving my phone problems and setting me up with a new phone. He was fast and efficient. Thanks Tamim!

To
Review №40

Great service by the representative OO

Ed
Review №41

I really appreciate your assistance OO

Su
Review №42

OO is the best. I usually go to the corporate store at 1700 post oak, but I came to this store and OO provided great customer service. He helped me with my e-mail and transferred my data to my new phone of which I got a great deal. Best guy in the business by far. I will be referring my son and grandson to him. I collected his business cards for good measure. Thank you so much OO.

De
Review №43

Thanks again double O! Youre the best salesman always working with us. Going above and beyond with helping us! You are never afraid to handle our thoughts and ideas thanks so much! Definitely recommend to come an do business with double O hes the best!

Ko
Review №44

OO is a respectful and really professional salesman ..everythingent flawlessly and he gave me the deals I didnt know I had on my account. Awesome service .

EV
Review №45

Tamim did an excellent job setting my new phone up. He made sure everything was working right and my information was on my new phone.

Be
Review №46

Tess was SO VERY HELPFUL with all my Verizon needs! He even helped me with things I didn’t know I needed help with👍🏼 Thanks so much Tess! You are the BEST!

Pe
Review №47

I met OO. I needed help to transfer my data to set up my new phone. I had already tried. He was so very helpful, personable and professional. I will go back to him whenever I need anything else on my phone. He also helped me set up a new Monthly Plan and i saved about 50%!

Su
Review №48

I went to the verizon and tamim helped me set my new phones up. He was very patient and helpful

Xi
Review №49

Lexi is amazing! She did a great job and is so polite and sweet! She was very helpful and I am very satisfied with Lexi’s service.

Re
Review №50

او was very helpful OO

Pe
Review №51

OO was awesome and wonderful. he was truly concerned with my customer satisfaction! I had some issues with my cell phone transfer and he tried absolutely everything to help me. he figured out how to help back up my phone so I wouldn’t lose my valuable photos or videos. he got creative to help me save my music and notes. All the while, he was kind, patient and genuinely helpful. I will be shopping here from now on, and I highly recommend him and this store to any and everyone. Thank you OO7 as they call him.

Br
Review №52

It was a great experience with Olusola, despite the difference in languages ​​it helped us a lot. Hes a very nice person, I recommend him if you come to this store

Te
Review №53

OO was right. I was wrong

Gl
Review №54

I went into the Verizon store and tamim helped fix my phone and solve my service issues.

Om
Review №55

Great service by OO. Helped transfer all my information from android to iphone

Ch
Review №56

I came in to check up on my phone. Pie was able to help fix and explained.Thank you.

Ma
Review №57

Tamim took his time, you can tell he really loves his job as he took his time throughout every process. And even though he had a mask on you could tell he was smiling.

Jo
Review №58

Jason was an excellent friend. He did not treat me as a customer but as a friend . I bought a new type phone and he took the time to set it up and show me how to use it .. he lete use it and show me where I made a mistake in using it. He took the time to show me everything . He explained the bill line by line . When I left there I was confident I knew how to use that phone and knew he did the best he could to give me a good deal on purchase . He is an excellent person who treat people well.

He
Review №59

Thank you OO for your patience and calmly assisting us to switch over

Re
Review №60

Gracias OO. Good help for us

Ro
Review №61

Tamim customer service was nothing short of amazing. He’s was thorough, took his time to explain the intricate details of my plan and left me feeling involved and not forced nor regretful of my new purchases. Great job Tamim! I definitely recommend Tamim to help with your next purchase!!

jo
Review №62

This store is magnificent. I came in with a phone issue and OO treated me with the utmost patience and respect. I am very pleased with the reception and service OO especially provided. He went above and beyond to help me today and it will not be forgotten.

Lu
Review №63

I want to say thank you to Tess for the help I received from him the man knows his stuff he gave me the best deal plus on top of that he was able to give me the phone I really really wanted it the Gold iPhone 12 pro max all I can say is beautiful phone thanks Tess for being Santa Claus n giving me a late Xmas gift thank u .

fr
Review №64

Pie was quick to help with my issues. He was great. I recommend asking for him.

Ja
Review №65

If you are looking for an outstanding customer service representative for your phone needs, come to this store and ask for OO. I leave it at that. Experience is the best teacher. Go see for yourself. Ask for OO....the Amazing gentleman

Do
Review №66

Pie was able to fix my iPhone. It was quick Nd easy. I will have to come back and upgrade with him. Thank you.

Ca
Review №67

OO was very helpful. Better than the corporate store

JV
Review №68

Great service, the representative Ashley listened to what I was looking for, gave me several options and explained everything in detail. Recommended.

Jo
Review №69

I like to take this opportunity to say HUMAIR is one of the best Verizon Wireless salesperson I’ve ever encountered! She was very kind and sweet and help me get the phone of my dreams the IPhone 12 Pro Max!!! I bought it on a Tuesday night and the customer service she gave me made my decision clear to acquire the IPhone 12 Pro Max answering every one of my questions and going ABOVE and BEYOND to make sure I was satisfied with the product! Being a first ever Verizon Wireless customer I have to say I was treated very well by this young lady. The next day she assisted me in setting up my phone even more and showing me how to navigate and taking the time to actually having me learn it well. She even returned my phone call to continue to assist me on the IPhone 12 a few days after. It’s very hard to find true and caring help and she provided that with me 100 percent. If a manager happens to see this review, please give Humair a raise, she deserves it and rare employees like her are truly hard to find. Just wanted to say thank you to Verizon Wireless for giving me the opportunity to join your mobile family and a special sincere thanks to Humair for just being the person that you are. You’re Amazing sincerely thank you!!!

to
Review №70

Came in oct. promised two gift cards for porting over. The rep said we didn’t have to do anything for them. Called no gift cards where sent out. Checked with the store no gift cards where ever done. Had to call Verizon directly and still not a promise of me getting me. Was looking forward for them since we are struggling because of Covid. Not a good experience. If I do get them we have to wait TWO-THREE more billing cycles which will be 6 months since I originally got the phones and 3 months after I should had received them. Extremely poor customer service would not recommend this location.

Mo
Review №71

Mr OO WAS VERY HELPFUL

qu
Review №72

I will like to Express my sincerest gratitude and respect for OO7. Hes very good and professional. He went above and beyond to satisfy my phone needs. Great Verizon representative 👍

It
Review №73

Amazing stuff and store. I worked in mobile for years and Made me miss it. Would definitely be back. Extremely helpful and friendly

To
Review №74

Amazing customer service experience, I was helped by Daniel C. I started a new phone plan with Verizon and got a new phone as well. He was extremely patient and helpful, very responsive to every question I had, took his time with each step of the process, and really did his best to provide the best possible service. I highly recommend visiting this store and if you do, ask for Daniel!

Ma
Review №75

This is for OO and Jordy. I want to thank these to people for giving us such great customer service. Very hard working and very understanding with every problem and found the solution. Very professional!

Yo
Review №76

Had a great experience at Verizon! I have been doing all my business with Olusola Oyebamiji. He is a great salesman always able to workout a great deal for us! Always enjoy coming to the store for any issues an ugrades. If thinking about moving to Verizon I would definitely recommend. An when youre there ask for double O!

Ha
Review №77

Olusola is very experienced and knowledgeable. He took his time explaining the promotions and plans. Ill always come back to this store to work with him.

Ma
Review №78

Great experience 10/10, everyone there was insightful on the products and was given everything I wanted

Ch
Review №79

This place will charge you extra 40 Dollars to open the service. So called Service fee. The Verizon on San Felipe has no this charge!And service is so reckless and unprofessional!after you joined, you will find they give you a broken phone, and mess up your bills for months. all these we have to fix by yourself, they wont see you after you joined the service.And This is just an authorized place, you can just go to the Verizon on san Felipe for much more professional service and NO extra ridicules 40 DALLARS to open an account!!!

Ma
Review №80

OO was awesome. He took care of all our phone needs

Be
Review №81

Thank you so very much OO

Go
Review №82

Thank you so much Olusola for your good service. God bless you

GR
Review №83

Olusola was truly concerned with helping out and ensuring we were satisfied! We had some issues with cell phone transfer and he absolutely did everything to help us. He transferred information from the android device to the new iphone . All the while, he was kind, patient and genuinely helpful. I will be shopping here from now on, and I highly recommend it to anyone.

Mo
Review №84

Went to purchase a $20 sim kit to activate a new phone and they did the entire activation process installed the new sim card, reconnected my new device using existing phone number. Best service in town. They definitely made my day. Thank You.......

Ma
Review №85

Thank you OO for hooking us up pretty fast

Br
Review №86

Pie was able to get me into a new phone. Customer service was great here! Every one is friendly.

Ba
Review №87

Many thanks and gratitude to the formidable and eloquent professional Mr Olusola. Awesome customer service. I will always come back here for my phone needs.

an
Review №88

Olusola Thank you for providing the best of the best service by a phone representative. Ill always come back here. 100 stars

DA
Review №89

Gracias Amigo OO for helping me with my LG V60 and the Dual screen application. Great man is Olusola

Gr
Review №90

OO and Jamaal attended to me. It was a pleasant experience

Ma
Review №91

Pie fixed my device and upgraded me today. He was great and very helpful.

kh
Review №92

Was very helpful person (Don)

Ch
Review №93

Very friendly employees who are very knowledgeable and want to help find you the best phone option!

Je
Review №94

We appreciate your support and help Olusola OO

Jo
Review №95

I am most grateful to OO. Im so excited about my new phone. He was very good at it. Knowledgeable and helpful

Ky
Review №96

Very friendly store and good customer service. OO welcomed us and helped us as soon as we walked into the store. The customer service representatives in the store knew what they were doing and did it with such great attitude. Such a great experience! Ill recommend coming to this store every time you need a phone.Thank you.

Ja
Review №97

OO stayed after closing to help me in an emergency! I am very grateful for his diligence, patience & customer service.

Ri
Review №98

Getting my Old phone to work well was an ish. I stepped into this store for the first time and OO hooked me up with buy one get one free deal. Thanks for the assistance with them New phones plus iPad.

Ka
Review №99

OO7 was nice and provided quality service by getting us new phones and helping with the info transfer.

Ch
Review №100

Grateful to OO for his assistance in upgrading me to the new iPhone 11 Pro Max. He made it easy

Information
10 Photos
100 Comments
4.7 Rating
  • Address:5848 Westheimer Rd, Houston, TX 77057, United States
  • Site:https://cellularsales.com/stores/verizon-5848-westheimer-road-houston-tx-77057-5600/
  • Phone:+1 713-785-1238
Categories
  • Cell phone store
  • Telecommunications equipment supplier
  • Telephone company
Working hours
  • Monday:11AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:Closed
  • Saturday:8AM–9PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
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