First time getting products from Morphe. I landed here because Sephora didnβt have the deluxe set of makeup brushes and then I stumbled upon Morphe. π€© I got all the brushes I needed, a new face pallet with blush, bronzer, highlighter, brighter and contour ππ½ plus it came with a mirror inside. The eye brushes came with a leather case and the face beat collection comes with a makeup bag as well.
After a terrible experience at ulta (pearland) I decided to go to morphe where the employees are actually experienced/professional...... and let me tell you! Jesse was fantastic and super friendly. He genuinely cares about the customers. He helped me find a foundation, concealer and he even sold me on the moisturizer! Thank you!
Ok I just had to leave a review ! Greyson was absolutely amazing !!!! I needed to get new foundation and I found my shade right away ... so I started looking around . Greyson came up to me with a brush and was telling me how a brush with the foundation I got would do the best, I said I usually use beauty blenders. He told me a personal experience he had with both and how his acne got better with the brush ( I was currently going through a break out on my face so this was really ironic that he brought that up) . He was so nice and made the whole experience amazing . Also 10/10 on his makeup and sales skills . Overall best experience Iβve ever had in a makeup store
The store overall is great, they have a big variety, and overall beautiful eye pallets. However, the majority of the workers were doing their own makeup in the back of the store. When I entered the store no one came up to me and asked if I needed help. I had to go to a group of them that were all talking amongst themselves and doing makeup to ask for help. Overall, the store is great but the employees not so much
I would never go back to this place ever again in life. I finally was willing to try another brand besides MAC and thought let me give them a try. I went to get a color match to see what matched my skin the best. The artist literally put a dab of foundation on my cheek and Im like can you at least do one side so I can see and then the man had an attitude and was like well Im not about to do a whole face of makeup. All I wanted was him to put foundation on one full side. So I will stick to MAC where they treat customers nice and with respect. FYI I had already bought the bronzed pallet so its not like I didnt by anything
Had the best customer service here ever! By far the best Morphe store around! Candice with the blue hair definitely took care of me and was so helpful and over super generous! I recommend everyone going to Candice for guest assistance!!! Thank you gurl for the Jeffree Star Hypothermia Highlighter!!!
The associates at this location are so sweet I had to return some of the things i didnβt like I canβt express how sweet the manager was how nice the associates were I would definitely go there Again and recommend to everyone outstanding service better then ten starsWay better then even the service is offered in huge department stores
Love the product and prices, but the customer service is terrible. I purposely walked in and out of the store 3 times within 2 hrs and not a single person looked my way let alone greeted me. Please dont turn into another M.A.C Im a makeup artist and I worked for Sephora and M.A.C. I dont understand why cosmetic companies keep these employees that have no passion for their job. M.A.C is doing much better but theyre known for being rude which is sad for the employees who adore working for them. Do better Morphe. Im all for this product!!
Absolutely love this store, from the moment I walk in the staff make you feel like family. You need anything they will take you directly to it. Love love love this store.
Love this company. This location, however needs to restock and reset many of their displays. Out of alot of products...
New products in store so it was super busy! Employees were polite trying to help as many as quick as possible. My product must of gotten beat up in the rush. When I opened the product at home my star was broken to bits. The product works fabulous though! I highly recommend it.
Great staff, great products. I have always been a fan of this brand. their artist brushes are reasonably priced, the shadows are highly pigmented with little to no fall out at all. I recently bought a lipstick there, the liquid lipstick for $9 and when i say that it stays put, IT STAYS PUT. Im so glad they finally put a store near me.
Bad service and lack of service both. Walked in with family on a regular Friday at noon and was never acknowledged or greeted. Group of 4 to 5 staff chatting behind the checkout counter for a while that we stared at for a bit to see if someone would offer assistance but nope. We walked around ourselves for at least 15 minutes shopping for products and did not get any service either. The store was not busy but they had at least 7 to 10 staff on hand doing nothing for us. My niece went to ask someone to look for a product that was empty on the display shelf but the girl never came back to us with an answer. We ended up buying about $100 of Morphe products and even the one checkout girl named Kayla M. was not friendly. She didnt greet us or asked if anyone helped us. She looked and spoke as if she didnt want to be there or maybe she just didnt want to deal with us for some reason. Like your products but your brick and mortar staff really is a negative that definately leaves a bad impression of your company overall. Not sure if I am a fan anymore due to this experience at your physical store.
I love this place..the staff is just so friendly and helpful...β€β€β€β€β€
From the moment we walked in, we felt like home. Holly is just absolutely wonderful. I called yesterday to inquire about Jeffree Stars Unicorn Blood lipstick and from moment I asked for it, she looked and told me they had it. I went today and she remembered me. Not only that but she was super sweet and helpful. I had a bad experience earlier in the week since I had ordered the lipstick to wear on my wedding day and they lost it in the mail and I was desperately looking for a store that had it. This lipstick is always sold out and I was amazed they still had some and just overall satisfied with how the staff is. Everyone was so welcoming and made us feel like part of the Morphe family. Thank you again Holly and thank you Morphe for saving my wedding makeup look!!!
I went to the store today and everyone was very nice, prices were great and the products are fantastic ...a lot of these 1 star reviews are unreasonable, 1 star because you HEARD it was bad??? Get it together lady.... they place is great
I love Morphe products. The staff is friendly and helpful.
I will not be returning back to Morphe at the Galleria Mall. I walked in the store with my Hispanic family and we were not greeted at all. A minute or two after another group walked in and they were greeted immediately itβs as if the workers purposely greeted them only because those customers were the same race as them (the employees). I was never asked if I needed help with anything the workers didnβt even want to look our way. They do not respect or treat their customers fairly and it made the shopping experience uncomfortable. All of the employees should be fired I would give 0 stars if I could. I still purchased a few items anyways. Go to the Morphe at memorial city mall instead their customer service is so much better.
Love Morphe, theyre always so welcoming and helpful!
I was trying to get some makeup for my sister birthday and literally every person in the store was rude, anyways... I was trying to get the Jaclyn Hill pallet and I ask this guy for a pallet and he donβt even get close to me to show me where is it, he just show me with his finger where is it... idk if they think Iβm like a joke.. or they think Iβm not gonna buy something because Iβm a guy but very disappointed and disrespectful, the cashier was rude too, thank u, but next with this store, next time Iβll order online.
Athena is very nice I will come back soon
The store itself is beautifully but the Jeffree star items were so picked over it was frustrating! It felt like none of the things I wanted were in stock.... but the staff was amazing and all morphe items were in stock!
Oh boy. This is going to be a long one. When I got in there. The music was so loud. The floor was shaking and I couldnt hear anyone! The employees were super rude and one snatched the stuff i had in my hand and put it in a morphe bag and gave it back but left before I could say anything. I ended up buying two things. The brush collections were missing brushes and had doubles and the eye shadows had scratches and were horrible? I called them just to be put on hold mid talking and the manager picked up and told me to either call online service or come in. I WAS IN HOUSTAN FOR A TRIP! Then I came in two days later just for the same manager to have a dead face. Treat it like it was MY problem. Then complain that this had never happened before to her and no one had returned these items ever before? I had two other bad experiences with Morphe and that was the last straw.
The prices are my favorite. The store is a bit difficult to navigate given the number of times Ive visited, you really have to know what your shopping for.
Beautiful I love the range of products their formulas are perfection and staff is amazing !
Staff was super friendly and helpful
My little peace of heaven on Earth
The salespeople are always so helpful!
Very nice place to buy items to look hott and young
Good quality and good prices.
Oh my im afraid to even go I aint trying to get bothered I want to enjoy my makeup shopping nd have a positive and respectful experience π€·π
I got a jeffree star concealer and the color said peach of the display so i purchased peach but apparently the color i tried wasnβt peach because itβs very orange.
I have been looking forward to visiting the Morphe store here in Houston, Texas. I have previously purchased their brand online and was excited to see the entire line of products in person. I was especially hopeful to experience make-up by Jeffree Star (who isnβt otherwise sold in retail stores). The idea of sampling his products before buying was enticing. Sadly, I could not have been more disappointed.I scheduled a time to visit (February 27, 2019 around 7pm), bringing along a friend who works full time as a celebrity make-up artist in Los Angeles. We were absolutely stunned by the filth and lack of inventory as we arrived. Even testers appeared to be missing (or stolen)...while the few that were left rested in the wrong places.I looked for assistance, but the store appeared to be vacant. We helped ourselves to the limited Jeffree Star testers, opening a lip liner...which I quickly put back as it was nothing less than disgusting. Why wasnβt it wiped down or, at the very least, sharpened. My friend commented he felt it wasnβt sanitary to use testers in such a state. I had to agree and we moved on.We checked out the few pallets left, although the first one I touched turned out to be just the carton...Iβm assuming the actual pallet had long since been taken by someone with sticky fingers. The next pallet was broken.Where were the people who worked here?! I finally found them. All 5-6 of them. They were all together, sitting around a vanity mirror, putting make-up on each other and gossiping. There were literally more people working the store than customers.I asked if all the inventory was out. Someone said it was and then quickly went back to socializing. I felt embarrassed and irritated at the same time. Disrespected and frankly questioning the cleanliness of the store, my friend suggested we leave. We couldnβt believe it. We had been so excited to shop the Morohe store.In short, the store is filthy, the help...unhelpful, the inventory low, and what make-up is there appears used/abused/neglected. I worry about the health of those who dare to try the testers. I doubt anyone has bothered to wipe anything down in a long while.Sadly, this experience could not have been more disappointing. Iβm not coming back nor will I recommend it to friends.
Sold out of James Charles palette
Affordable Quality Makeup.
Good customer service
Holly was great!
So glad your in the SW Houston area!!
Loved it!loved it loved it!!!!! Enough said
Talented artists
Daughter loves it
Beauty
Nice
ππ π½
Very kind