Eric was Amazing! Great Energy super efficient and Friendly. 20 🌟

Convenient, and usually busy... Plan on giving up control and waiting your turn...

Super fast, friendly, and convenient. Open Sunday with a couple of knowledgeable and cordial guys. In and out in minutes.

Earnie was less than pleasant. Had an attitude like he didn’t want to help the customer. Instead of trying to help me do my return or even check on my existing account, he said I’d havw to figure it out on me own. Should be flipping burger if you don’t like working face to face with customers.

They just want to get you set up, then dont answer the phone when your internet goes down.

They keep messing up the wifi

Nice people but they cant do much to reset passwords, look up stuff on accounts. What is the point of the store??? And forget trying to do it on line.

Very nice store they have everything i want but I couldn’t make a purchase because the employees there are not well educated at the phone customer service gave me another offer but in the store that Spanish girl is so geru and has a very bad attitude! I don’t know how they hired her in a good store like this

It was an awesome store. Service was perfect. Camila knew exactly what I needed and quickly did what was needed. In and out time was less than 15 minutes. I am never going to any other xfinity store. 11 out of 10

Terrible customer service !! Went in for a few questions and a man named Nestor was helping me and he was rude and seemed like he didn’t want to help me at all. Xfinity should really rethink of who they want working for them because if they hire people who are disrespectful to their customers especially if they are management they will definitely lose business. They need to hire a new manager to run that store because he definitely seemed like he didn’t know not one bit of what he was doing !!!

Just came for the store for new mobile connectionAnd very unprofessional staff . Very poor customer services. If i can i will avoid this place for future .

I ended my service in the spring of 202 when I moved out of state. I returned my equipment to the Kirby Drive location in person. After waiting over 30 minutes to talk to a representative, I was able to turn in my equipment. I asked if there would be any other charges or actions needed to be taken to close out my account. I was assured that everything was in order, that my account had a $0 balance and that my account would be closed.Now I have a derogatory remark on my credit report from a collections agency working on behalf of Comcast/Xfinity.It is for $70. I assume this is the price assigned to an equipment non-return.I cannot get in touch with anyone at the Kirby location or at Xfinity customer service online or by phone. I reported an error to the collections agency over a month ago but they have not taken any action to remove the derogatory remark.I am disgusted that Comcast/Xfinity is so disorganized and takes the livelihoods of its customers so lightly that they would damage their credit in such a way, costing their customers time, money, and opportunities that will never be reimbursed.I blame the careless employees at the Kirby Drive location for messing up my credit score. This is the last thing we need during a pandemic when people are already financially crunched. On top of it all, when you call the customer service line, theres some fake platitudes about being in this together. What a load of bull!

I came in to switch my service from Sprint (worst company ever & I was with them for 20yrs!) to Xfinity. What should have been a simple 30min tops process ended up taking 3.5hrs, because Sprint is just a terrible company that likes to pass people from one chat to another. I had an appointment, got there 15mim early, thinking I could take advantage of the extra time, b/c again, this should have taken no more than 30min. Hector was a freaking saint. He helped deal with the unprofessional individuals at Sprint, and honestly, he never acted irritated (unlike myself) and was unbelievably kind. I will come to this store again, even though theres one closer to me, just because everyone there was so nice and professional.

Dont get wifi with these guys you will regret. Multiple outages in a single week. Im not the only one, go to down detector and check the comments. Absolutely terribe service.

The lady who helped me was so sweet and kind.. Was an easy experience.. Took care of everything fast.. Thank you

Dalinda took care of us when the call center agents we spoke to messed up our Subscription.It was smooth sailing and superb! Great of her to call us back the next day to update of a new schedule opened for technician to come.She is a very valuable employee who knows her job well.👍🏼👍🏼👍🏼Kudos!

Long lines. They really only be having one person at the register when I come here. Wait time is extremely long at this location.

The staff at the store was very courteous and help me I dont think I was in there 3 minutes and I will gone home I like that

Well protected store space. Very helpful staff.

Great serviceGot my equipment and new plan

I have to say I been to a few Xfinity store and I recently went to this location and there’s a guy there name Cesar his very nice and helpful his new but nice guy he help me out and explain how to set up my cable and internet me and my husband are very appreciate it that he took his time explaining how to set up everything I will be going back soon to switch over for a mobile account great Customer service need more stores like this one .

Henry was so helpful and gave great customer service. He takes a lot of pride in going the extra mile to make sure each customer receives a remarkable experience and leaves the store feeling that their patronage is valued.Henry resolved my issue right away and set a great example for the other associates who were working during the time I was there. I wish more people in customer service had his great attitude and respectfulness!

Impressed that even though were on a pandemic their is people that are willing to have Great Customer Service.Thank You very much Henry for the fast, efficient, and kind customer service.

I took my Son into the store to let him simply transfer his existing phone service to Texas from Florida. I already have a existing account of four years. In order to transfer the number the salesman had to talk to a tier 2 technician. He called and we were number 27 in the que! Xfinity REALLY needs to get with the game! The salesman explained that Xfinity is still trying to work out the “bugs” in their system. In my opinion you shouldn’t be advertising for phone service until you already have the “bugs” worked out. I don’t blame the guys at the store, they were very apologetic and friendly. But Xfinity puts their employees in a very awkward predicament!

Excellent customer service. Very polite. Did not attempt to oversell us. Henry, the store manager is great.

If you need anything done, go see Clark. He makes sure that not only do you get the answer you seek, but that you understand why certain policies are in place. He helped me get internet and gave me the information I needed to go forward with my payments and account. Great customer service. 👍

Great staff, very helpful

Tony was the man! Really got us taken care of and upgraded us to cable upgrade set up with our internet package renewal. Wont be switching to any of the other guys like I had planned.

Xfinity located in Kirby Drive the personnel are excellent. Very cordial

Great customer service. Didnt have a long wait.

Long story short: bad, unapologetic, unhelpful customer service. Go to a different store if you have the choice. This place will waste your time and sanity

The employees are very friendly and helpful. They put together a great service package that work for my needs. Very good location too.

Stay away and save your money for service that’ll actually work. I’m a ganer and can’t even play one match and customer support doesn’t know what know what their doing and doesn’t help they don’t speak English. Waste of time and money

I got this promotion mail from them, claiming upgrade today and get all of this. Drove all the way to the place and got told by a lady this is for new customer only.Seriously, it literally wrote we hope yourre enjoying all the great features of your xfinity internet. and it wrote its an upgrade offer. How could an upgrade offer apply to new residence only?

This is the fastest Xfinity customer service experience Ive ever had in my life.I salute the team here. Thank you so much

I was met at the door, very friendly, fast service!!

The store manager was very professional . Nice guy too. He helped me out through my experience....

Dalinda is so friendly and helpful. She solved my problems right away. Great customer service.

Very nice guys in the service is great

I had a great experience at this store today. I was adding new TV services and equipment...I was in and out in 15 mins. Very happy with the service and people working at this location.

They didnt have a plan ready. Now internet is on off on off every minutes a day long

Terrible service. I dont blame the employees, Comcast is just the absolute worst

Customer service was very professional and helpful.

Went in to return an unused cable box. They disconnected my account. Had to sit on the phone with xfinity support for 30 min and no joke sign up for service again because they could not reverse the request.

Most helpful, knowledgeable, polite staff (3 visits across 12 months, same staff each time) of any cell phone store in Houston. Small store, probably helps.

Terrible customer service.They don’t know what their doing.

Only one person at the desk helping another customer. I was waiting in line for 20 min!

Beyond terrible. Be prepared to wait and wait and wait in a crowded and cramped store while super slow sales people move like snails. Came here to return a router (should take a minute) and have to wait behind customers buying phones and spending an hour here.

Had a great experience. Clark was nice!

Horrible customer service. I do not understand why some people apply to do certain jobs, if they are not going to be tolerant with certain races.

Purposefully slow on customer service...

Doors were locked during business hours in violation of OSHA regulations despite the door clearly being marked with signage indicating it must remain unlocked, even once inside it took me 30 min just to drop off a TV box....

Fast and too the point.

THE WORST BUSINESS ON THE PLANET. customers mean nothing to them.

They are rude and not helpful. Went in to return equipment and they wanted me to wait an hour. Business as usual for Comcast.

Have to wait in line to return/drop off equipment; why? Also, 6 associates servicing 3 customers (2 associates per customer). Probably the most inefficient way you can possibly run an operation.

Communications here are bit difficult...

The employee looks at me and receives the second person and I am the first

Good service.

Just ok

Good location 👍

Well, take care, they need to give a little more information and about the products they have in stock

Very good service and they treated me quickly.