They do not have sprinkler turn off key for water shut off you think they would?? Being a sprinkler store! I had to go to store locally to Auto rain sprinkler.

Living in Houston for 3 consecutive years had the sprinkler break. Always happy that I was able to find the parts I needed quick and in one spot.

Great price and fast delivery time. Great company to purchase from. Customer service representative reply to any of your questions the same day. Work with Ms. Winter Troy, she was excellent to work with. Will definitely do business with this company again.

Ordered a Rainbird sprinkler controller shortly before the shipping cutoff on Tuesday PM and received it on the east coast early Thursday morning. Excellent service, free shipping and a good price. Very pleased.

I ordered a new sprinkler controller last week from Sprinkler Warehouse and I wanted to comment on the experience.The website is easy to use and helpful.My order was quickly processed, with plenty of email communication and tracking provided. Packed well, all new product in good shape.My order was received the next day (I did not pay extra for this), as it was shipped from Florida, where I reside. But the ordering process and speed of shipping are impressive.I will order from Sprinkler Warehouse for any of my sprinkler needs in the future.Well done!

Working with Sprinkler Warehouse (SW) to redesign and build one of the irrigation zones in our 3/4-acre yard has proven to be a pleasure. The folks at SW have helped me greatly. I have run into several problems and lots of questions, but I got immediate responses from SW overnight and lots of good advice. Working online with SW is like walking into your local hardware store where you know the people that work there -- and they know you. The SW online site is excellent - easy to navigate and understand. I strongly recommend SW to anyone wanting to build or upgrade their irrigation system.

Great company! Placed an order for a couple backflow assemblies and some repair kits, one of the assemblies I had an issue with the internals. I emailed customer service about this issue and they called me back within 24hrs and within about 2hrs of that initial conversation they were sending me replacement modules to replace the modules I used from my own inventory.Absolutely incredible customer service and a fast turn around! Will be using this company often!

Great customer service experience. They quickly resolved an issue with my online order. Excellent ongoing communication from the customer service team and they even expedited shipment to replace the missing part.

Sprinkler Warehouse did a great job for me. I ordered a massive sprinkler valve box on a Thursday afternoon and it was waiting undamaged in my driveway in northern Wisconsin by the following Monday afternoon. Considering their price for this component was among the best I found and this was the free shipping, I am more than impressed! Thanks again for your prompt service.

Excellent Customer Service! A couple months ago I was in a real bind and when ordered didnt notice the possibility of delayed shipments. I called support and they were empowered to help me out and adjust my order so it could get shipped out next day which was a tremendous help. Thanks Wynter for all of your help and SW keep hiring great support team.

A great place for your irrigation needs. Great staff. Fast service.

This place is great. While other places are inflating their prices on high demand items, they put theirs on sale. The girls at sales counter are fantastic and the the rest of the staff is very friendly. The show room is a bit small but very well displayed and organized. Highly recommend this place.

I bought quite a few items for my DIY in ground sprinkler system from Sprinkler Warehouse and I am extremely happy. Since it was my first time doing this, I made many mistakes with my purchases. Customer service reps not only resolved my issues, they advised me on a great solution. This saved me time and money and my design is quite robust now.

Highly recommend! Great prices safe free parking although high traffic area with construction. Probably better to have shipped to you if you can wait. However customer service at the pickup window on Saturday 3/20/21 was lousy! The window was vacanted for at least 4 minutes and I had to go to the order window to get help and that person was very good at resolving the issue!

I ordered a couple of fittings required to finish a fairly large job. The fittings were only $3.70. I added $6.99 in shipping to insure the fittings arrived in 1-3 days. I ordered these on 4/17. On 4/23 they still had not left the warehouse. The are in stock. When I called Sprinkler Warehouse said they need 5 business days to prepare the order to ship. I was actually getting ready to do another job and a very large purchase. I will take my business elsewhere. So disappointed.

Thank you Sprinkler Warehouse!!! Got my order in record time! Online service is awesome. Put my order in yesterday and got it today!! Also Thank you FedEx!!!

Never a hassle dealing with these folks. Always have your part when you order it, and hardly a wait to pick it up. Prices are even decent. Been a customer for some time, and if they keep it up, will continue to be customer for a a long time to come.

Great resource and very helpful. They attempted to help me fix the 20+ year old back flow to prevent purchasing the entire unit. Appreciate the effort but in the end I needed a new one. They were helpful and ensured I had everything to DIY. Great showroom if you are looking for parts and/or additions to your sprinkler system. Id suggest stopping in! You can purchase online and pickup in store as well.

Good selection, BUT its been 12 days and I have not received mine. I live 10.4 miles from their warehouse! I ordered with shipping for convenience, but geez, I could have driven there 20 time by now.

Very happy doing business with SW, prices are great and customer service is second to none! (Special thanks to Amanda). Keep up the good work SW, it’s nice to have businesses that value their customers.

Paid over $10 for 2 day shipping, fully offsetting the seemingly lower product prices. Order took OVER three weeks to get to me. Could not cancel order over phone. Unacceptable.

Very knowledgeable staff. Went in for a blown backflow valve. They helped walk me through the steps, told me to keep the old valve as some parts could be reused (surprised). Didnt try to sell me on extra or upgrade items.

Great Selection of Products. Great Prices. Fast Shipping. Two Thumbs Up!

You can find almost anything you need for your outdoor irrigation system & landscape lighting products... excellent service!

SLOOOOW DELIVERY BUT GOOD PRICES IF YOU ARE NOT IN A HURRY. 10 DAYS TO DELIVER AFTER ORDER IS PLACED. I WILL NEED TO FIND A LOCAL PLACE TO GET MY HUNTER NOZZLES.

Im shopping sprinkler Warehouse on and off for the past five six years and every time I go there I want to do the review so today Im doing the review I love sprinkler Warehouse their prices are very fair the customer service is beyond compare as is their knowledge and willingness to help you figure things out I definitely recommend sprinkler Warehouse its not like to have any competition LOL. But that makes it even better they are the main place to go and they know it and they still treat you special.

Order taker was polite. Would of thought they would help carry out or give a box or bag. Not today.

Awesome! Bought a pvb assembly and they had in stock... definitely a place to go for affordable prices and fast service.... will be coming back for all my irrigation and sprinkler needs

Good product selections, good price, great customer service.

One week has gone by and Sprinkler Warehouse still hasnt shipped my in stock items despite qualifying for same day shipping and calling them on a couple occasions. Their website is deceptive and misleading. The products I ordered are small and could easily fit inside a small bubble envelope. Not difficult to place a few small items in an envelope and mail it.

Thank you for having the part that I needed to get water up and running at my house! We now have running water and hot showers going again! We tried all the big box stores and Amazon and everything was on backorder or delayed delivery. I checked your website and was in disbelief that you had the part I needed in stock so I called to make sure. Someone picked up right away and confirmed that the part was available. When I made it to the store, the customer service representative even walked me through how to complete the repair on my own. Thanks so much!

Excellent prices and staff was incredibly knowledgeable and helpful. One stop shop for all sprinkler related needs.

Absolutely fantastic customer service. Great prices and stock availability. I will never waste time shopping at one of the big box stores again. This was my first time ordering and I am a customer for life.My order was lost in transit but Tyler H and Oneida S took care of everything and shipped a replacement order the same day. Thank you both.

Great 👍🏼 customer service! A part was damaged on arrival and they quickly made it right. I would definitely recommend them.

These folk have a system of service thats second to none. We definitely recommend this place. Huge thanks goes out to the team at Sprinkler Warehouse.

Over a week has gone by and Sprinkler Warehouse still hasnt shipped my in stock items despite offering 3 day shipping. The waiting is not worth the couple of bucks saved on the order! I will be calling in the am to cancel the order! I will never order from here again! Stay away! I will pick up my sprinkler supplies at the local sprinkler supply house.

Good service and Customer Friendly.

Ill begin with Wow! I visited this store yesterday and I was highly impressed with the overall experience. They have the chick-fil-A approach to the sprinkler business when it comes to a great customer experience. I did not know this store even existed. I was looking in Amazon for a specific part (sprinkler module) to fix my sprinkler system and I found it. Before ordering anything in Amazon I always look into the supplier of the part (ie. who they are, customer feedback, etc). In this particular case, when I looked into the supplier (Sprinkler Warehouse) I learned that they were located right here in my home town of Houston! I took the trip to go check them out. The front desk folks are awesome. Specifically I worked with Otelo (sorry, I am sure I have misspelled his name). Otelo had the patience to deal with my questions as I became more educated on what I was buying, options, etc. Otelo even did some research on the web right there on site to ensure I was getting the right material. The prices are also reasonable based on the shopping around I previously conducted before showing up at the store. I purchased my part, installed it, and my sprinkler system is back up and running! While I was there, I witnessed the same type of attention of patience with other customers. Bottom line, this is a very customer oriented place...helping you get what you need and even how to do the work yourself if you want to versus paying someone else to do it. I also received some ideas from Otelo on how to further protect my sprinkler system and various parts when the next freeze hits (which hopefully is never). I am now an advocate of this place and motivated to conduct my own fixing of my sprinkler system . One happy customer here!

Helpful and knowledgeable staff. Helped with a repair kit for my system. Ill go back.

Friendly help, good prices, find stuff not at big box stores.

Ive ordered quite a few products from Sprinkler Warehouse, and everything has been excellent. Most products have arrived even quicker than promised. Website is easy to understand for non-pros, and customer service is also excellent. When a product looked to be available online but was missing from my shipment and I ordered a replacement, they refunded me the cost and shipping of the replacement, as a way to repay me for my trouble and their mistake. Great company.

Wonderful customer service. Received a call soon after my on-line overnight order (to beat the freaky Texas Gulf Coast freeze) about an option to ship quicker and even received a credit back. After checking out their website, cant wait to get more goodies.

I completed my DIY irrigation project several months ago. Out of all the businesses I dealt with for the project, Sprinkler Warehouse had the best prices, best customer service, and quickest shipping. I look forward to ordering from them in the future.

These folks are awesome to work with. Excellent customer service and great pricing on parts. Super quick delivery! My “go-to” source for all my PVC needs!

*Note: This review is for an online/website order.Wish I had read recent reviews before ordering- looks like my experience is far from unique. Seems like a previously good company that has tanked.BOTTOM LINE:Huge waste of time and energy dealing with this company and TERRIBLE customer service. They seem to actively ignore communications that they dont want to deal with and cut any corner they can.If you are considering buying from them for some marginal price savings, it will not be worth it. Huge care of BUYER BEWARE.Heres my saga with this company. After doing more research and reading other recent reviews it sounds as though many others are experiencing the same shortcomings.TIMELINE:06/19/2020 My order of 3x valves shipped the same day it was ordered and arrived 4 days later (06/23/2020). Strong start.Cost: $53.49 + 16.07 S/H + 4.95 tax = $74.51But thats the end of anything positive.The valves arrived in a bubble mailer bag with minimal packing - clearly had been banged around and together. They also omitted 2 handles for the valves (everywhere else they are sold with knob included). *Looks like this same lack of care has happened to others per Yelp reviews.06/23/2020 Emailed customer service re missing control knobs6/26/2020 Emailed customer service again re missing control knobs (2nd attempt).06/29/2020 Emailed customer service again re missing control knobs (3rd attempt).06/30/2020 Called customer service. They had received emails. Intentionally only send one control knob when multiple valves of same type are ordered. But they will send the 2 additional knobs out. (These were never received).Eventually gave up on the knobs and took the valves up to our cabin to install.Found that they leaked/did not fully shutoff. Unclear as to cause, but were not functioning reliably despite having bought heavy duty valves. Suspect that they were damaged in shipping from lack of packing/care.08/03/2020 Email customer service re defective valves requesting refund08/06/2020 Call customer service re return of defective valves. They had received email. They will issue an RMA via email and we should send back. Claim we are JUST within their 60 day return window- what a joke.08/10/2020 Tracking shows they received the return.08/12/2020 Email to customer service requesting status of the refund. (no reply).08/13/2020 Called customer service. Unaware it has arrived. Person responsible for price matching/exchange policies is out of the office for the week so that isnt an option.08/14/2020 *Refund is credited back to the credit card but no notice of this nor explanation of amount.08/26/2020 Email customer service regarding status. They reply same day that the refund was issued 08/14 and a non-itemized invoice showing a $46.74 credit with no explanation.Im assuming they charged us a 20% restocking fee on the defective items.

Every thing for home irrigation...(specially for drip)

I had an interview there. I was impressed with what all they provide.

After 13 years, my irrigation system is no longer working with the changes in my landscaping. I was not finding what I needed at my local home improvement stores, so I came across Sprinkler Warehouse online, and started looking through their inventory and reading their school articles, and found parts I didnt even know existed! I ended up placing an order on Sunday, and received my order on Tuesday. I inventoried my parts (it was a fairly large order), and found that instead of 10 of one part (8Q nozzle) and 1 of another part (10Q nozzle), I got 0 of the 8Q nozzles and 11 of of the 10Q nozzles. You could tell it was a simple mistake, because I had 1 10Q nozzle in one bag, and 10 10Q nozzles in another bag. So I chatted with them online, they immediately told me they would send me the 10 missing parts and give me a tracking number as soon as it was shipped, and to keep the extra 10Q nozzles. Everybody makes mistakes, but the good guys fix them like these guys did. Their prices are competitive, they ship quickly, they have a huge selection, and Im impressed with their service. I hope what I bought is all Ill need for a while, but when I do need something in the future, I know where to go!

Yes. Great inventory. Yes easy to navigate site. The nos are all customer service related. I filled out my order online and it qualified for free shipping. However before I placed my order, I called Customer Service to find out what speed the order would be delivered. I was told to days. I was also told on the website and buy the customer service representative that the order would ship the same day that I placed it. I’ll place the order and a day later it was still not shipped. I got on chat with another customer service person, and told her what happened and ask that they upgrade the shipping at their cost since they did not ship as promised. She told me I could cancel the order and replace They order and upgrade the shipping at my own cost. This is costing me several days of work, so I will pay more and buy locally, rather than deal with an organization that lies to customers about shipping. They do not ship the same day. And if they make a mistake they do not take credit for that mistake and try to fix it to the satisfaction of the customer. Terrible customer service.

Ordering from sprinkler warehouse is a good experience. They communicate very well.... especially when items are not in stock.The shipping is prompt. The prices make it worthwhile to shop out of my area .It would be helpful to be able to buy drip items ( ie netafim type fittings for 1/2 inch drip tubing). Yep... buying in bulk would be a reason I would expand my Sp.. Wrhse. buying. Purchasing single piece items is presently pricey .

I ordered a whole system from them. I received a hunter flow meter that had clearly been opened and was missing one of the adapters needed to install it. I also ordered 3 1” action machine valve unions and received 2 inch and 1 useless 3/4 inch union. They are sending the missing pieces, but this will delay my install 2 days because they refused to overnight the missing parts. They really pride themselves on getting the order out the same day, but what good does that do me if I get the wrong parts really fast.

The support team went above and beyond in resolving a shipping issue. I received a few of the wrong items and Sprinkler Warehouse immediately shipped out the correct items and didnt ask for the wrong items to be returned. Mistakes do happen, but the way they are resolved speaks volumes about a company.

Great Sprinkler Supply, everyone there is Very Helpful.

Terrible experience. Ordered on April 15 called after a couple weeks as I never received shipping confirmation. They explained it was going out that day. 2 weeks later same scenario, told the same thing it was going out that day. Week and a half later no shipping confirmation or order showing up.Called and cancelled order. FYI, EACH CALL RESULTED IN BEING ON HOLD FOR 25-30 MINUTES.

Steve Okelbeery posted as followsInterview being held now must apply in person come in today to apply and interview5/11/20Called the office number all day but no answer even after long wait times5/12Reached 8 am for interview and to apply in person. Was given application to fill and after filling it, I was told by staff that Steve comes by 11 and if you come after 11 you will be interviewed.5/13Reached 11 :30 am greeted staff on duty and told them I came yesterday and filled application, asked for Steve they confirmed he’s in office and took my info to Steve, came back and told me he’s in day long meeting. he will call me if shortlisted.Steve posted as follows“Interview being held now must apply in person come in today to apply and interview”Either Steve is unaware of basic hiring process or this is the way he runs his company, tells a lot about it!

Horrible experience. Ordered a part online that says In Stock. It is not in stock, they were going to drop ship from the factory. How do I know this? Because after waiting for tracking for 5 days I email customer service with a less than helpful response so I call to see the status of the order. I placed my order on 5/13. After getting no help and no tracking or shipment confirmation as of 5/21 I call and battle with a less than helpful customer service rep for 1:30 mins she spills the beans that Sprinkler Warehouse did not send my order to the factory until 5/19. Again this is an In Stock item on their website. The lady decides that a good idea would be to have me sit on hold for 20 minutes at a time while she EMAILS the factory instead of call on the other line. When I ask to speak with a manager the lady says that the manager is not available. The customer service lady also suggests that I call the factory myself and try to deal with them directly. When I ask for at least a confirmation or expected ship date I get told 3-5 days and they do not have a actual date. Then when I break down the timeline of the order being placed on 5/13 and it is 5/21 (longer than 3-5 days) still without a part in hand or tracking number they go silent. All around horrible experience. I will never buy from them again and would not recommend this company to anyone. At the end of the day the website is advertising false information to customers and the customer service is less than a zero.

Absolutely no customer service! I have emailed and called multiple times never getting a response! I would highly recommend to not do business with this place

Excellent place I was looking for this Backflow part no body have

Many issues starting with the fact my order was supposed to be mailed within 24 hours (paid extra for VIP priority) wasn’t sent until 3 days later. Had one of the clocks I ordered go out within 30 days. I had to pay postage for it to be returned. Called back 2 weeks after mailing and still “hadn’t received it”. Called back that same day with the tracking number, magically appeared and would ship a replacement as soon as I paid shipping. What!? Sold me a defective part and I have to pay for it to get there and back. Was within their 30 day policy but no notes were taken on their side so wouldn’t honor it. Customer service was nice but they don’t follow their own policies.

Great and friendly service

Customer service is what this company lacks. When buying, the service was ok. No, they do not ship same day as they advertise. But they did ship like 3 days later, close i guess. But now that Im finding out they sold me defective units, they wont even respond to voice messages left or e-mails. I simply want replacements, but its been 2 months since first contacting them and still no response.

I did an online order from these folks and they were in contact when I had questions and answered them with knowledge and kindness. I would definitely order from them again!

Purchased many parts for this company, i requested a refund on a $12.53 part. they sent me a rma. They charge a stocking fee, and you have(consumer) to pay shipping fees!!!! packed part went to fed ex store to ship, the cost of shipping is $18.49!!!!!! for a 12.00 dollar part! They will not pay return shipping! Im stuck with the part! The girl I talked to on the phone told me to have a nice day! Consumer beware!!!!! my last purchase from them.

Customer service takes a long time to get threw, greater than 15mins on hold. I got hung-up on once after the agent answered. Shipping is not as fast nor same day as they promise. I made the mistake of purchase faster shipping and uses USPS. You could find better pricing else where if you look locally or other sites. I chose to use them based on they have everything you need in one place and their knowledge and how-to videos.

One of the automatic valves I recently ordered arrived missing a bleeder screw that is critical for operation. My two emails have not been answered, and their phone and chat feature is not available without a 30 minute wait time. Maybe this review will get someone to address my simple request.

As contractor i can find everything that I need here and on top of that they have the best prices. Thank you

I ordered a part to pickup at the store. I didnt receive notification that my order was ready for pickup. They need to send a notification when it is ready for a store pickup. I had to email them to find out.

I ordered with overnight shipping on Thursday evening since I needed the part by Saturday. They called on Friday morning to inform me that the FedEx overnight shipping did not include weekends it would not arrive until Monday. Most vendors would not have notified me. I called and they were able to change my shipping to FedEx ground and get it delivered by Saturday. They are refunding me the shipping cost difference. Very happy with their service.

I stopped by and rented a valve locator tool which worked great and I found the valves for all of my zones in about 30 minutes. I brought back a few photos of the valves when returning the tool and the staff were able to identify the valve brands and models. Instead of selling me replacement parts they found it was less expensive for me to buy whole new valves on sale. The sale prices were excellent, when I checked Amazon the same models were nearly double the price. Overall a really good experience.

I order alot from them. They have good prices but there shipping is slow. I dont like the fact if you order something from them and one of your items is on back order they hold up the whole order. The worst part is they dont contact you to let you know. The last order I placed is held up. I call before placing the order to make sure they my items in stock i even a extra money to make sure my order ships out sooner. I have been emailing and calling for three day with no response. Bad customer service

Great selection and pricing is competitive. Service is fantastic and prompt.

Great selection and good prices on most things.

Poor customer service when package lost by transportation company and you have a sprinkler system down waiting on parts and customer agent very un-accommodating.

Renting equipment to locate my sprinkler valves seemed like a great idea, however when I placed the order I was immediately charged almost $600. Later I was told the item was all rented out and it would ship when available. I finally asked if it would come in the next week and they thought it would. Unfortunately it never came and no word on shipping so 8 days after I placed the order I cancelled it because I can’t wait. Three days have now past and I still don’t have my money back. Customer support is hard to reach and just says they don’t know and I have to wait.

Awesome, Amanda helped me get a Hunter controller board sent out right away and the system is back up in this Houston heat. Great business and people

I dealt with Sprinkler Warehouse through their online store. This was the first time Ive purchased from them and it definitely wont be the last.Their website is easy to use and navigate. Searching for the items I needed was a breeze. Shipping was fast, and everything came as expected. Prices were also very competitive.Being from the East Coast, Ive never heard of Sprinkler Warehouse, but I took a chance base on the positive reviews, and Im glad I did. If youre in need of sprinkler supplies, Sprinkler Warehouse should be a place you consider!

Online order pickup is easy

Great customer service!

When no one else has it they do.

Customer service and communication is the worst I have encountered. We ordered a controller but did not receive it. Called and reported this to them, did not receive a definitive answer, wait a day or two, it will show up, FedEx has this issue sometimes. Called back after a few days and was told they would issue a trace, did not hear back for over a week. Called back and they report that they received information it was indeed delivered, they did not want to do anything. It was not delivered to us, we have surveillance cameras on the front of our house and front door. There was no FedEx delivery truck which stopped at or next to our house the afternoon they report delivery was made, and no one was seen dropping a package off near our front door. Any email to them has been ignored, not one response. They do not follow up, have to call and then they blow you off, do nothing. Asked to see the proof from FedEx, have not received anything, and at this point it is not likely.Terrible experience, see many others complaining about customer service, I now have 1st had experience.They took our money but we have not received anything.Buyers be ware, if you have issues you will get no help from them

Excellent pricing and selections.

I was interested in purchasing a few things from Sprinkler Warehouse. I had a few questions about the products before I was going to order. I called and was put on hold. I wanted 92 minutes before my patience ran out and I hung up. These people obviously don’t care about customer care and have totally no respect for their time. I will never purchase anything from them and don’t recommend them at all.

Ive used SW for a few years now. Even though Im in the Houston area, its worth my time to pay a few bucks to have them ship products to me. Ive bought everything from fittings to sprinkler heads to repair kits, nozzles, flex pipe, etc. Orders have been complete and sent quickly, usually arriving in a day or so. Prices even with shipping are competitive with local box stores and the selection always provides what I need.

1st rate experience with this company. Wynter provided excellent after sale customer service.

Prompt shipping, Competitive prices, Has a majority of items needed for irrigation.

I always buy from Sprinkler Warehouse. They have a large inventory, their prices are the lowest and they offer the best customer satisfaction service. I recently bought some items and have them shipped using regular free shipping. At the time of purchase, I was told that the items were in stock, and would ship the same day. When I checked back a day later, my order was still in the Processing Phase. I called and they indicated that the parts were back ordered and would ship immediately. I asked to have them express ship it to me because I had lost a day and would not get the part in hand for the weekend to finish my project. NO PROBLEM. They were shipped FexEx next day.Simply put: THE BEST SOURCE FOR YOUR SPRINKLER SUPPLY NEEDS.PEACE 7 GOD BLESS

Quick shipment, easy to deal with and very helpful service/follow up. Thank you.

Prices are GREAT you cant beatem and the local store wouldnt match them! Only use them if you are willing to unknowingly wait for your product and not be helped by customer service.I bought online on June 9th and I paid for 2 day shipping and priority packaging to ensure my ordered was packaged first. Got a confirmation (no order number) right away, they charged my card.Two days later no products, no order update, no tracking, nothing. I began to call, was #10 in line and after 25 minutes on hold I hung up. Decided to send and email, no response.I then called again, #16 in line... waited an hour this time they picked up but their connection was horrible and was put back on hold another 20 minutes before I hung up. Sent another email. The next day again, #12 in line, sent another email. And another...On June 17th I got a response that one of the products was back ordered and no known date due to COVID. I offered a smart change as they sold the product as 2 pieces individually. No response. Two more emails. No response.On June 22nd I got an email from FedEx that my order was shipping. Wasnt sure what was coming to me as I never received a response, revised order number, credit, nothing.Two days later I got a package, FedEx bag, didnt look like the box on the website, but it did have all the products I ordered.I had to wait 2 weeks for my order, burned 2 weekends that I could have had it done and now its just getting hotter. BTW, they didnt refund me my priority packaging that was $4.

Suppose to ship same day if ordered before 430CST. Checked next day, order still processing. Called, on hold for 10 mins, got hung up. Called back on hold again right now as I type this for 40+ minutes and counting. Ridiculous. Good luck if you have use them.

I have used this company for years. But I am done. After goofing up an order I have now spent 3 weeks trying to get it fixed (Just send me what I ordered). I have spent hours in chat hold only to get ghosted by Lorrie when she could not close the ticket in 3 mins. They have not responded e-mails, they have removed all phone numbers from their website so you cant call either.

Great selection of parts and great customer service!

I had a good experience. Easy shopping and ordering. Fairly broad selection of products. I wish there was a little more breadth of product selection. Overall good experience and packages came when they said they would. I have not taken complete inventory of products yet, just got the shipments.

I LOVE ordering from Sprinkler Warehouse. They have everything I need and more. The videos are excellent. And I have never been disappointed in their products. Highly recommend this company!!

Good selection and pricing. Very slow service.I made the mistake of stopping by the store to purchase a small $3 part. It took about 15 minutes from start to finish. Should have ordered online and had it shipped.

Be aware this company will not ship as directed on your invoice! I sent email inquiring about where my product was, since the tracking number showed the tracking # was not found on the FedEx site. No response from Sprinkler Warehouse - received notice from USPS about my order, I paid for FED EX. Called them for a refund on shipping, now I will be checking to see if I get the refund and if the product is correct. First and last order with them!!

I am very satisfied with the Turbo 3 sprinklers I ordered. Angle setting is easy and they are easy to adjust. Their tops are also much more stable and permanently placed than Nelsons.Shipping was prompt and so was delivery.

EXCELLENT customer service. I ordered several Hunter flow control drip irrigation valves, not realizing they didnt come with the little handle to operate the flow control. It was going to cost nearly $10 to order handles that cost about $2. When I let them know about this, they cancelled my order for the two handles and sent them to me at no charge.Ill be a repeat customer!

TERRIBLE. ORDERED STUFF FROM THEM AND RECIEVED A TRACKING NUMBER FROM THEM. NEVER RECIEVED ALTHOUGH TRACKING SAID I DID. THEY ARE NOT WILLING TO HELP IN ANY WAY. WAS GOING TO ORDER A BUNCH MORE STUFF FROM THEM, WILL NEVER USE AGAIN

Great shopping experience and great prices. We received the parts 2 days ahead of schedule, packing was excellent. Great website, easy to navigate. We will be a returning customer and have shared our experience with our neighbors.Thank you

UPDATE: After ordering Sunday, I email again on Wednesday asking for either a tracking number or a cancellation of order. Few minutes later I got my tracking order. At least my order is on its way and Im happy. Except Amanda in customer service gets my email, and goes ahead and cancels my order without looking into the problem. Package that was about to leave, got cancelled for no reason since I already had the tracking number by then. Due to their incredibly lousy customer service, Im didnt get my order. Thanks Amanda!!!Great prices. False advertising about shipping same day.I ordered Sunday night since they ship same day M-F. Emailed Sprinkler Warehouse Tuesday since I still hadnt received a tracking number. Got a response that since I ordered after 5pm, it would go out the next day!! Guess they dont bother to check when you actually ordered when answering emails!! Now its Wednesday and I still have no tracking number. Needed this ASAP and selected this vendor since they stated same day shipping. Wish I had just bought with my Amazon prime account even though it was a little more expensive.