Ordered a monitor, it came defective. I contacted support, they had me send it in. They said it was factory fault, they didnt give me a choice to have full credit money for it since it was bought through amazon but I could trade it towards another purchase for a newer model if I payed the difference. After sending emails confirming over the last month, they never responded.Dont expect to get back what you payed for.

B&H ripped me off and they’re hiding it.I purchased an ikan PT4700 teleprompter system and when it arrived, I immediately realized that it wasn’t what I ordered. This is a $2000 item, so it was a substantial cost. At first, I wasn’t worried because I’ve always been happy with B&H in the past. Because I operate a video production company, we’ve spent thousands and thousands of dollars with them over the years. I called them and made them aware of the problem and was shocked by their response. They told me that since I opened the box, the item was non-returnable. I explained that opening the box was the only way to discover the mistake. I literally opened it, looked at it and then put it back in the box. All the parts are still wrapped in plastic and were never removed from the box. They told me to call ikan and notify them for help. In the end, both companies gave me the brush off. They would not let me return the product or exchange it for the right teleprompter system. I feel like I’ve been robbed. Further, I feel that both of these companies have betrayed my confidence and stole my money. I tried to write a negative review of the ikan PT4700 teleprompter with an explanation of why, on the B&H website. Three times, I posted my review and they removed it each time. It seems that they are hiding my experience from other customers. Don’t fall into the same trap that I did. Unfortunately, I am very disappointed with these dishonest tactics. Both of these companies seem to be ok with a dissatisfied customer, now stuck with a $2000 mistake. Buyer beware if you buy one of these Teleprompters. Apparently they do not have much confidence in their product and have little interest in customer satisfaction.

Chinese knock off products and poor quality. This company was once an innovator, now just an imitator. They’ve lost a customer in me and I would recommend any consumer thinking about purchasing from this company to go elsewhere.

It was nice to see that a company out there that doesnt rely on an answering machine for customer service. Their customer support is good.

Their Lyra lights are amazing! And almost all of their monitors support anamorphic desqueeze.

Dont expect to get any help when the product does not work. They will not answer the phone when you can actually get a call to go through, and the live chat does not work. We asked for a call back through the website and were simply emailed the same instructions on how to set it up which we followed exactly during the original set up. The product is faulty and no support is provided. Avoid this company.

Ikan has come a long way over the last year. New affordable gear and great support.

Were very helpful in a timely manner.

Its been one year since I asked for support! 50 mails, 1000 excuses. Dont even think to buy something from them. Choose US/EU products

They make there own staff write postive reviews about themselves..DONT GET RIPPED OFF

Products will not last you. Spend your money somewhere else

Good product s

Good