I went to Hub Mitsubishi and Jessie was a great help. I did not feel like I was dealing with a haggling car salesman. Jessie made me feel good about my purchase. Thanks Again

I had a wonderful experience. Lisa greeted me kindly and was a delightful host. She explained the process. Its my second time here at Hub Mitsubishi. Just as the first time the staff had been kind and respectful. I definitely will continue to have Hub Mitsubishi service my vehicle. Thanks again Lisa for your hospitality.Jason

I went to get my car serviced here and since the very first time I stepped foot into the Service department it was nothing less exceptional service. Everyone was so nice and kind. They immediately greeted me when I walked through the door. They explained the step by step process of what was going on and checked upon me regularly. I even witness them handle a difficult customer and remained calm the ENTIRE time. Truly, the best customer care I’ve ever seen.

Kimbrough sure did get the job done and Fast normally the car lot is a all day thing but when I tell you he listened to what I wanted and didn’t try to put me into anything else. He’s outstanding and had a great sense of humor and if I’m every looking for another vehicle he’s the only person I was a deal with🥰🥰🤍🤍🤍🔥🔥Thank you so much for your great work along with your managers 🤍🤍🤍🥰

This was my first experience at HUB, they are committed to provide EXCELLENT service. They went above and beyond to help me sort out a warranty issue.Lisa made calls on my behalf to make sure that the matter was resolved.From the moment I walked into the service dept I was taken care ofabove and beyond anything I expected. Thisdealership service dept is what TRUE service it all about. THANK YOU Lisa for everything, because of you I will be a HUB customer for. now on. Give HUB a visit, you wont be disappointed!!

Excellent experience!!! Anthony and Lisa were wonderful. I was able to bring in my vehicle to get serviced at a time that worked conveniently for me. They are very knowledgeable and made sure to keep my updated in regards to my vehicle.

Family friendly! Bring your kids and test drive the car that will fit your needs! Thats what we did, and we were welcome with a smile!Customer lounge has tv, free coffee and water.Clean premises.No pressure to buy.GREAT CUSTOMER SERVICE!Omar was our sales rep; friendly, professional, helpful and knowledgeable. Thank you Omar!Love my ’22 Outlander!

I scheduled a test drive with Nina and she was great! She answered all my questions and was easy to get along with. The dealership was kinda small, and personally, I love that. If I do go ahead with a vehicle purchase, Ill be back here.

Very good and professional when it comes to service. Highly recommend coming here. We love Ms. Lisa

Thanks to Salesman Kimbrough, very good Salesman, very thoughtful, analytical. Mr. Kimbrough listens to customers and gives good practical advice. Thanks for a job well done.

This team is the best! Customer service is number one! From oil changes to inspections everything is done quickly and thoroughly! Lisa is always there to great you with a big smile and a kind and genuine spirit. For me that goes a long way! My daughter and I both bring our cars to this service center only and as long as they keep up this wonderful customer service will always will! If you haven’t tried them you should, you won’t be sorry!

The service is always amazing here! Lisa is very sweet and is very helpful. ☺️💜

I use to go to the Rosenberg location (Don in service is awesome) but ever since I had to get a replacement key at Katy Ive been going here. In addition to the key, Ive had my breaks done and just this week got my timing belts replaced. Lisa is a gem. That service was an all day event and I had no option but to wait at the dealer. But Lisa constantly check in on me and even set me up with a shuttle to go grab lunch (my driver Joe or Joel..sorry.. was a delightful person to converse with). All the great customer service, delightful rotation of other customers and peace and quiet to get work done made the 9a to 430p I spent there feel like I was at home! I just wish they had detailing service so I can stop searching elsewhere.

This is the only place I come to when it’s time for an oil change and they are always so kind and quick! Never a bad experience when I walk through those doors. I’m always greeted with smiling faces and Lisa at the front counter always remembers who I am with or without a mask! Lisa makes me feel like apart of the hub family always so welcoming and making sure I’m having a good day! If you need to schedule an oil change just call and they will have you in whenever its convenient for you!!I recommend anyone with a Mitsubishi to come to Hub Katy Mitsubishi for any services that you may need to be done on your car or if you’re looking for a car! They got you!Kajah ☺️

Ive been a loyal customer for 8 years straight now and all I can say is: WOW, EXCELENTE CUSTOMER SERVICE.PURCHASE: Their prices are fair with no haggle or pressure to buy. At the time of my purchase, they had an variety of vehicles I wanted to choose from and I left the dealership very satisfied.SERVICE: I have to state with special emphasis on this because of the care, efficiency and professionalism of their STAFF. Always greeted with a smile, clean wait-area, fresh coffee and best of all, Im out before I know it. Very nice!!All and all it comes down to CUSTOMER SERVICE and they go far and beyond expectations.Definitely give them a try, you will not be disappointed!

Kymani helped me purchase a used car. He was very professional, made sure I got what I wanted, listened to my needs and most of all helped me save allot of money compared to my last car. The whole process was quick. Will definitely come back here for future cars

Ms. Lisa was very friendly and helpful. This will be my new home for my oil changes and other services. Thank you Lisa for making my experience very pleasant

My experience was not so good. The lady at the desk over talked me and was not very helpful. I spoke with her prior to driving an hour about our vehicle concerns. She did not inform me that they did not have a body shop at this dealership location. Upon arrival, she did not ask me in detail what was needed. They took the car to the back and brought it back out to only tell me what I already knew. We came to get something else looked at and she informs me of something that I already knew. Charged me $150 and said that they were not going to do or look at anything else unless we corrected the other stuff. Also did not give a recommendation. It was a wasted trip and service appointment.

This place is absolutely terrible. We had JJ as our sales guy and not only did he try to make my husband feel stupid by saying he was the expert because my husband was trying to tell him we were pre-approved. The sticker price was 31,000 he came back and they marked it up to 36,000 for a transfer fee. We were forewarned they were going to try and mark up the price and that was highly illegal but thought we would give them a try turns out it was true. This place is not the place to go.

Wow.. what an experience! I’ve been to many dealerships and they never make you feel like you can’t buy a 30k car! Kept asking me about my credit score! Oh also don’t go on the price tag because the price is listed low and then they add 5k in the name of Market Adjustment! And when i asked the manager what is this for? He said that’s something you won’t pay so why worry about it? Seriously? You’re putting it on the quote and then expect me to not question it?Taking me to test drive different trim when i specifically said i wanted the premium trim! When i asked he said “Oh the premium trim is way expensive! When the difference was only $2000.He did bring out the right trim and i was able to test drive it! Loved the car and was ready to sign the deal until….Manager walked out of the office and said he can’t tell me the price until they run my credit! That makes complete sense so i agreed to fiIl out an online application. As soon as i started filling out, the sales person pulls out a paper application asking me to pen down my Personal info. That was third strike on being shady! I walked out!You guys lost a potential client! I won’t name the sales person because that’s his bread and butter and i don’t mean any harm. I will never return to this dealership!

This location definitely deserves 5 stars! The entire experience was excellent and as soon as I walked in the door Ms. Lisa was extremely welcoming and made sure I was taken care of!

Mr Cervantes one of the best salesman I’ve ever met, his patience and professionalism is one the best!! I would highly recommend anyone buying a vehicle in the Katy/Houston area. Great customer service and very helpful throughout the buying process!

Lisa personality is amazing! I am from Dallas and would come here in the future because of her customer service . Keep it up!!!!

Went into the dealership and got helped right away by Ky-Mami he was very helpful and got me into a car the same day I highly recommend this dealership if your looking for a car and ask for Ky-Mami

They are a very friendly dealer and with a very accentuated vocation for service in this dealer they care about maintaining full customer satisfaction, one of their workers Lisa is very friendly and always ready to collaborate and solve problems. I could not be more grateful and satisfied for your service.

Came in to see if I could get my SSID number for my PHEV vehicle and when I walked in the gentleman at the desk was eating. I waited until he wrapped up his meal and was finally helped. He had no idea what I was talking about with the SSID and had to call someone else for help. We waited about 30 mins and was told they could hook it up to the scan tool for $75. My car is still under warranty but since the car wasnt purchased there, he didnt seem to care.I went to Rosenberg Mitsubishi and had no issues with them helping me get my SSID number.Save your time and energy and just go to a different Mitsubishi dealership.

Had a great deal and professional sales person experience. Nice car and smooth drive with the vehicle.

Great service. Fast on time. Friendly and knowledgeable. Lisa was wonderful.

If your looking quick, reliable service this is place to go. i spoke with lisa and anythony at hub mitsubishi.

Sending out many thanks to Juan Morales for the wonderful vehicle services provided to My mom. He truly went above and beyond getting my Mom back on the road as quick as possible! Thanks again Mr. Morales all the best to yall And Kind Regards Captain Timothy A. Peters USCG

I really enjoy coming to the Katy location....very friendly staff especially Ms. Lisa...very welcoming....service is always great & done correct....second time visiting and pleased with my visit....thanks

Im more disappointed with the vehicle. After looking up the warning light in the manual. It just says pull over and get service. And it turned out the problem was the starter battery. So $455 for a $60 battery. If the vehicles battery light had come on, I could have changed it myself. This is why people dont trust dealerships!

Really helpful dealership thanks to Ky-mani from helping get into the car I needed for my family and got the same payment range please comedown here and purchase a car from him really helpful and excellent customer service

I visited Hub Mitsubishi today for a oil change, my experience with them was very professional, everyone was very helpful and made me feel very comfortable.The wait time was very quickly in and out.I will be returning.

All expressed along the survey. I am satisfied to negotiate with Mitsubishi. I am happy with my Outlander Sport

I would like to thank Lisa in the service dept for the great service

This review is for the sales department. My Kimbrough was my sales man. He was very kind and courteous. Listened to what I wanted and put me in a car to test drive, the car was great sticker price was $28,000 . We get into the office and I explain I am pre approved through my credit union and have check in hand. When the Price came back the dealership had tacked on an extra $5000 for adjusted market value. I told him I had a check for $30,000 in my hand and that was all ready to buy. He went and talked to the sales manager who came over and said he would not remove the extra $5,000. When I told the manager I had check in hand his response was condescending when he said If you had told me you had a check for $30,000 I would have told you not to even bother coming in because there is no way you can get a 22 outlander for that amount I told the manager no way was I paying over msrp especially considering the ES is the base model! I took my check and went to another Mitsubishi dealership that same day! with in 2 hours of leaving HUB Mitsubishi I was driving off a lot in my 2022 outlander es and apart from the TT&L I paid the sticker price, a bit above 28,000 - NO OVERAGE! Hub lost a customer in me my family and friends.

Excellent help every time I come. The services department always understands what there doing and the Customer Relations Manager, Lisa Jones, always greets you with a smile.

Bad service they never picked up the phone

Excellent customer service from Jose and Mr. Juan. Super professional made things very smooth for me. I went in and out with my new 2021 Pearl white Outlander. Very Satisfied! 😀

Anthony and Lisa were great in the service department! Thank great service

Johanna Cervantes is one of the best car salesman Ive experienced in less than 2 hours I drove off the Lott with a 2022 im is grateful and BLESSED

The Best customer service at HUB KatyThank you for helping others with your good communication and quality service

After the tire rotation i noticed a shimmy at high speeds. I am going to check the alignment and balance of the tires soon. I wish sales could find me the vehicle I have been looking for over three years now.

Ziya was a lifesaver! I came into the dealership with a goal of lowering my monthly payments. Not only did we lower my monthly payments to about half, but Ziya was able to get me into a NEW 2022 vehicle with comparable safety features I had with my Palisade. Ziya was so patient and determined to help me reach my goal. He is a trustworthy and very personable salesperson that didn’t make me feel like I was only a dollar sign. He went above and beyond my expectations!

Came into the store and wanted to see the new 2022 Mitsubishi Outlander outstanding vehicle.Mitsubishi really did them self.the looks of the interior the drive and performance was amazing. I will be coming soon to get me one for my wife thank you for the help of the professional sales person that help us and took it’s time to explain the detail about the vehicle, when coming will ask for Jose Morales great service on explaining the vehicle.experience was Great thank You Hub Mitsubishi Katy.

Ive been coming to this dealership since 2016 Lisa and Anthony in service; is always professional and friendly! They have Great rapport with customers and I always feel at home when I come to the service center! The environment is always neat and clean!

Great service, and never a long wait. Service Team is very friendly and you will never have anything to worry about. Call today, and schedule your appointment with Ms Lisa Jones (Customer Relations Manager). Her along with Anthony will greet you at the door with a smile!

Excellent service! Faster than ever!

Kimbrough was very helpful, friendly and was an Awesome salesman.

Anthony is always very professional and courteous when I bring my Auto in for service. He cannot leave and you cannot let him leave. Thanks.

Vehicle was not running right. This was the only used vehicle we test drove. We were very disappointed.

I will continue to bring my vehicle here thanks to the great service I receive every single time.

Excellent experience and friendly staff! Great job!!!

This location is small, but very friendly. I was taken care of quickly and was kept updated on the process of my vehicle repair the entire time.

Finally had the time to sit and give true account of the unpleasant experience at Hub Katy. Walked into the dealership knowing exactly what I wanted. After weeks of research and test driving, my heart was fixed on 2022 outlander. I received funding through my bank and all I needed was a final price to give to my bank. I spoke to I.C Nwadei and we test drove the car. I Fell in love. Went bank to his office to grab final numbers to submit to my bank. He pulls out a credit application. I told him I do not want to finance through Hub/Mitsubishi. And he told me he couldn’t give me the final price of any car unless they had my social. I told him I was very uncomfortable giving my social or running my credit again especially since I have been approved from my bank already. He then notified that his boss told him that I was only pre approved and it doesn’t matter if the run credit because it will only bring my credit down a COUPLE POINTS. .. I stated AGAIN that I was uncomfortable and my score going down unnecessarily was very important to me. He then stated that it’s seems like someone TOLD ME to what to do and say or what to not do and say at the dealership and I didn’t know the process of purchasing a car. As a female customer No one has to “tell me” how to act, or what to do when making a purchase at the dealership. I asked for final numbers once more and he told me they are not allowed to discuss final prices, then asked to speak to my bank officer directly. He last words were seems like your not ready to buy, come back when you are. Very conceding and bullying atmosphere. A car dealer not giving a price but wants your personal information is very sketchy. While walking out the door he came out saying the outlander is about 43,000$ Without sun roof. False. I walked out and drove 40 minutes to another dealership and told them I already know what I want I just have to draft a purchase agreement. I had it sent over to my bank within 15 minutes my bank handled everything sent over the money draft within 2 hours and I am now the owner or a 2022 outlander without sun roof. The total price for same trim Sel and specs was a 3 grand difference....been over a week and I’m very glad the process is over and I can enjoy my vehicle, but buyer BEWARE.

Excellent service! Very reliable and understand my concerns.

Walked In waited for 25mins and was not greeted, guess I’ll take my business somewhere more professional

We are always treated very nice and with consideration of our time and vehicles. We trust our service advisors to give us trusted answers

They are adding too much money above msrp like down buy and market price he added 5000$ what the heck ??

Fantastic and courteous service advisor

Don’t waste your time. Carmax will give you a fair deal for your trade.

Very friendly staff and polite. If you have any questions they will help u with. Excellent customer service!! In & out for appointments

Bad customer service at parts and replacement area they need to teach customer service to this people. Customer service as bad as the brand itself. Then the following day instead of telling me that they were going to fix their customer service and my car they cancelled my repair appointment. For everyone out there avoid this place. And for mitsubishi please teach your condenscending employees that there is a different way of treating people specially when customers are immigrants or have an accent. Teach your employees at parts and replacements social skills.

Everyone at the dealer service have been very nice always

The service department wont accept third party maintance plans! Servicing actually in another Mitsubishi dealership at north of Houston that do accept third party maintance plans.

Very thankful with Ramon for his time and patience

Bad service, been on phone line for the last 30 minutes waiting on parts department to pick up the phone, been trying to get some parts and jumps from one person to another. I dont know who to talk to because not even the manager picks up the phone. i wont even put a star only because it wont allow me to post the review.

The staff are very knowledgeable, professional and friendly. I actually drive further to this service shop versus a previous one that was a little closer, but the level of courtesy that I receive in Katy makes the trip worth it. I would love it if they did Military/Veterans discount.

The service department is always helpful and professional, Anthony and his team.

Lisa and Anthony are absolutely AMAZING! They were both very attentive and knowledgeable as well as willing to do whatever it takes to make their customers feel comfortable and taken care of. Highly recommend...

My rating is actually 0. They advertise to just lie to get you in. I was there at least 30 minutes, no one spoke to me. It was hardly any costumers, plz do not waste your time or gas .Almost no one has a regular income bc of Covid but some people are drawing unemployment. They claim they will work w this. When you get their they start pushing Co- signers. They claim to work with you irregardless of credit issues too, don’t believe it. The banks the use are garbage tooThey offered me only 500 dollars on a good 2009 Toyota.

The Service Manager and his team are very knowledgeable, and explain the service job required to be performed. They are very cooperative and go the extra mile to do a satisfactory and excellent job whenever I take my car for regular and emergency service issues.Thank you Anthony and Lisa🙏⭐⭐⭐⭐⭐🙏

Lisa from the service department is very kind and helpful ask for her.

I did see Mo a very nice gentleman with a warm heart.I would recommend that you go see him for your new or used car buying needs.

Hub Mitsubishi has great customer service. Lisa is very courteous and willing to help. Highly recommend this place.

Great experience! The staff members were really polite and helpful. The service was really fast and free. Highly recommended!

Thank you Hub your service department is #1 thanks Lisa your the BEST

I was treated as if I were family, while waiting for my vehicle to be serviced.

I have never been to this Hub but I have to say they did a great job and everyone was so friendly. Over all it was a great experience and the coffee was yummy!

Great job on my car.

Quick service. Great Customer Service. Lisa ALWAYS takes care of me.

The staff was very generous, attentive, and kind. They take care of their facility and guests, so I hope to become a loyal customer to this location.

I went there to test drive a 2017 Mitsubishi Mirage that I saw on their website. We were welcomed warmly when we walked in. I was able to read over the CarFax and checked the car thoroughly before the test drive. Kimbrough was the sales rep that helped us. Hes adorably friendly, very professional, and guided the through the whole process. I highly recommend him if you guys ever go there to look at a vehicle. It took awhile for us to get to finance to sign documents. The wait is the only reason why I cant give them 4 or 5 stars. When we did finally get to finance tho, their finance guy was on point, friendly, and did apologized for the wait due to the number of people trying to close the sale. Hes a really nice guy. I did buy the car that I went there for and Im very happy with my purchase. Thanks Kimbrough!

Terrible customer service. My mom has been trying to get a light fixed and the guy told us that we should go to an AUTOZONE to get it diagnosed. I told him the car has warranty and he still said there’s nothing we can do here. Why would you tell your customers to go elsewhere???? He seemed super dismissive of us and unprofessional.

I recently brought my Outlander Sport in for routine maintenance as I always do at Katy Mitsubishi. As always, the service was great, easy and timeless. The front desk reps are always friendly and accommodating. I look forward to my next car purchase at Katy Mitsubishi. I highly recommend them.

We have bought 3 cars from hub and have had great success. They are friendly and the service is great. Thank you Lisa Jones for all your help!

Very good

Today I came here and they were super attentive !Timely, clean facility, and friendly staff made my time here definitely top notch. Highly recommend Lisa for being so nice, friendly, and giving me customer service of 1,0000 stars! I will definitely be coming back! Thank you !!

Thank you for being on time and especially so organized.

First time coming here for service. Last 2 dealers stopped servicing Mitsubishi. So far so good. Friendly and reasonable.

As always, I have had an amazing experience with getting services at this location. Lisa is always so friendly and knowledgeable of the services. She makes each experience enjoyable.

Lisa in the service department is amazing! She got me in quickly when I walked in. Definitely recommend and I will be back for all my service needs.

Wish I can learn how to connect my new phone to the car as well as my apt./gate sensor to the car.

Wow I got down to look and ask for the price of the new 2022 outlander and the sales person who is entering the desk on the right told me that if I wanted the only truck that was available there I had to pay $ 5000 over sticker prive because there are not many in other dealer ... I felt ripped off ..... hi and goodbye Mitsubishi brands !!!!!!!

Great customer service. Will continue bringing my car here for service

Awesome service!! Im coming back!

Mitsubishi Service is great they take the car immediately and takes care of you, very friendly and kind. Great customer service.

Excellent service!!! Highly recommended.

I came for service but decided to trade out and buy my 3rd Mitsubishi at this location for the 1st time. Juan Ariza is a sueprb salesman and the staff was corteous especially Lisa in service. There is a add on charge but thats almost anywhere you go nowadays...and I did see the value in it for the shiny new ride and deal we made.