Ive been using this location for mailbox and shipping services for something like ten years, and have never had the slightest issue, which is remarkable. Very helpful staff I consider friends. Reasonable rates and comprehensive services. No nonsense.

This UPS Store and its employees are amazing! Huge thank you to Jessica for helping me ship 7 large boxes to my family all over the country. Not only did she offer me a dolly to assist with getting them into the store, she and Andrew helped make the whole process quick and easy. Considering the weight and the size of the boxes, I was extremely pleased with the price charged for shipping. I am a UPS customer for life and this experience validated that choice once again!

My elderly father was returning a package from Amazon on 10/19/21. He presented the employee with a return label, QR code and Barcode sent to him via Amazon. The employee refused the printed return label and told him that he needed more information. I took the same return label that my Dad took to this Huber Heights location and I presented it to the UPS Troy location with no problem. Apparently the Huber Heights store has a lot of issues with not doing things correctly and charging people extra fees for things. They also have a history of not accepting Amazon returns correctly. Do not do business here. Each UPS store is individually owned. I highly recommend the Troy, Ohio locationIn the Kohls shopping center. Great customer service.

I use this place a lot for my Amazon returns. They are always friendly. Today Jessica went above ans beyond when I made a mistake and tried to return the wrong item. I really appreciate how helpful they are, and her going out of her way to help.

Had a great experience today at the Huber Heights UPS store. Im a professional artist and I was really concerned about getting an oil painting properly insured and properly packaged to be safe all the way to the commission customer. I did not want to drop it off, but wanted to watch it be packed. The store owner, Ketki Patel, was tremendous to indulge all my fears by letting me watch the entire process. She took great care in getting it absolutely perfect. So thankful to have this shop nearby that I can trust to take special care of my work! - Dale Jackson | StratoArt.com

Big shoutout to Jessica at this store!! She is a rockstar. I had very little time the day I happened to come in needing assistance and she kindly and quickly took care of me and had me on my way. I appreciate her eagerness to do her job thoroughly and efficiently. Kudos to you Jessica!

I walked in my first time and felt very welcomed. It was very clean, professional and organized. It was very fast. I would highly recommend this UPS Store.

Very thankful for just recieving great customer service at this location. I came in with my black tux tuxedo box, and I didnt know any of the shipping directions, but an employee named Jessica kindly helped me out with it and I was in and out in under 2 minutes!

Keiki and her staff have done a wonderful job for me since 2018. They make sure deliveries are handled correctly and have helped with advice on shipping and receiving difficult items.

We were visiting from California but needed papers notarized and sent back - Jessica was amazing - she took care of the papers very professionally and helped us get them safely on their way - all on a Saturday morning! Very pleasant experience!

They make you pay for the ups return labes which is absolutly free at other UPS stores. Be aware

Very nice employees, was in and out in a few minutes. This is my togo destination for ups.

You cant beat the service at this UPS Store. They always greet me with a welcoming smile and a hello. They offered several services for small businesses and individuals. This is my go-to place to ship my packages for business and personal items. I appreciate that they have mailboxes, printing service, notary service, shredding and also some pack and go supplies. And theyre also able to help you with the United States Postal Service as well. The best thing is they keep the line moving with quick service and very accurate service as well. Stop in and check them out the next time you have to ship or mail something.

Ive noticed quite a few bad reviews on here regarding the foreign woman .. lmao horrible place to get any type of shipping done. I had a part that was fairly small that weighed under a 1 lb. And she said for her to box it and ship it to Illinois would cost me 72 dollars. Thats insane. Shes robbing customers blind with these prices. Everytime I come in here I always end up leaving and not sending my items because she has horrible service and bad pricing. I go to downtown ups every now and then and get amazing services and prices... Ive shipped heavy products father than Illinois for cheaper than what she qouted. Need to do something about your employees.

The Customer service was awesome Jessica took care of everything I need thank you so much.

Jessica was awesome very pleasant excellent customer service always goes above and beyond to help every customer. Keep up the great work!!

Kasidi is very pleasant worked with her twice very good at her job!!!!

Super nice and informative staff! I’ve been to this location multiple times and have never had a problem here!

I get in and then I get out. Hands down one of the fastest UPS stores that I have ever experienced in my life. They are very helpful and are willing to do a little extra to make sure the customer is taken care of. I would recommend this UPS store to anyone that is looking for a delivery service in the area. Hours of operation is a plus.

Very nice store. Smells very nice. Employees very nice. Especially kasidi. Love this store. I’ll come back for all my shipping needs. Very nice.

Very nice customer service

Went in to do an Amazon return. Fast friendly service. In and out quickly. Great experience.

I do a lot of pick ups and drop offs at this location and they always do a great job. They are reliable, friendly and as efficient as possible. The owner has been extremely helpful on multiple occasions and I wouldn’t hesitate to use this store for any of my shipping needs!

Quick and easy. Use them for Amazon returns and have never had an issue or even a wait. Polite staff as well

The best UPS store great staff

Absolutely the most outrageously priced UPS. $50 to box something and another $50 to ship... Ummm maam, this is literally a $15 shirt.... They even make you pay for Amazon labels. Ive NEVER paid for a label at any other store. Not incredibly helpful either. If you prefer to spend $100 to ship something that would only cost $15 anywhere else... this is the perfect place for you

I went in around 6:30 pm and turned in some packages. I was not given a reciept as the lady said it didnt print. Checked the status of the package the next morning via Amazon. The package is showing not scanned. I called the store (several times before anyone answered) and was immediately cut off by the person on the phone stating I needed to call amazon. I found that to be rude. I didnt even get my entire question out. Then she spoke so fast I couldnt even get all the information before she got off the phone. Will not be using them to ship anything via Amazon or Ups again.

Jessica did a great job!

I was having the hardest time finding a way to send something through the mail and Jessica showed me anything was possible through the UPS store and for under $3! I definitely recommend this store, this customer service is outstanding, professional, friendly!

This morning I realized my husband had inadvertently dropped off two packages thinking they belonged together and sent them as one. When this was realized, I contacted the store and Jenni was the epitome of great customer service as she spent time going through the bins to correct the issue. Not only did she fix my returns, she texted me an update as well as a copy of the new receipt. This saved me quite a bit of time in the long run of attempting to fix a refund issue. Thank you Jenni!!!!

Great store for all your shipping needs to include notary. Prompt and knowledgable.

Super friendly and had helped me make a wise package choice!

The ladies were super helpful and very fast. I was in and out in less than 5 minutes.

The manager at this store is the worst!!!!! She is rude and just flat out weird. The only reason I didnt give this place one star is due to the other workers that work here. They are usually very friendly and helpful. The manager needs to be replaced.

I never received my package that my biological mom sent me I am never trusting this Ups ever again

I’m in the Huber Heights UPS store often for my small business. The owner is knowledgeable, organized & is always helping me send packages as efficient as possible but also within my budget. The rest of the staff is just as wonderful. It’s nice to have business owned by locals who truly care about their customers.

I am a Amazon Prime member for years. Always take returns to Troy UPS store with no problems. There is never a charge. But this store charged me a $1 for tape! Never heard of that. Showed clerk my Amazon return info. It says no charge!! The clerk didn’t care! I paid the $1. But never return to this store!

I don’t leave reviews often but time and time again this store continues to disappoint. Bad customer service and always a bad experience in some way shape or form. As a business customer bringing 10+ packages at a time I will avoid this ups store at all cost.

I go here at least once a week and have always received fast and friendly service. The employees know exactly what they are doing and Ive never had any problems there. If theres a line, it moves along quickly!

I had to ship two packages at this location today. One package was for Amazon. They gave me a receipt as proof of drop off, it was a free return. I also had to make a return shipment to TN. It was $16. Way cheaper than driving to TN.I was treated professionally. I have been using this location for at least 4 years. I have nothing but good things to say about the employees.

Had a prepaid package to drop off that needed a couple strips of tape. Rude woman was going to charge me a $ to use the tape gun. Decided to go across the parking lot to Staples who also has a UPS drop and were happy to let me use a very small amount of tape at no charge. I will never go back now that I know Staples provides the same service but are much more courteous.

Every time I️ come to the UPS in Huber, the woman who is always working is absolutely astounding at her job. Unfortunately i can’t recall her name. She’s quick and very helpful. Today I️ came in to have my ID notarized and she was on the verge of tears from being so busy. She wasn’t able to help me today because someone had taken the stamp she needed and I️ couldnt do anything but feel for her. I️ just Wanted to make sure someone gives her some appreciation.

I had to send equipment back to AT&T and DirecTV. I brought my modem and cable equipment to the store and was helped by Tina. She was the most friendly, efficient, and hard-working employee of any service-related business I have seen in a while. Because of her, I highly recommend this location

They now conveniently dont insure packages they dont pack...and yet some how my package leaves my hands in pristine condition and arrived looking like they ran over it with one of their trucks.Edit: Say what you want....when the box shows up looking like you ran over it with the truck that is NOT a packing issue. That is a handling issue. And yet you get off free and clear.

The other reviews are pretty much right. Went in to ship a Amazon return and they tried to charge me for my padded envelop i brought in. Clearly it was mine because it didnt have any ups branding on it. They need to pay more attention.

They nickel and dimed me big time! They were busy so I printed my own copies from USB and then got billed for computer rental! I hope the $2 was worth losing my business (this is the nearest location to my work). Will use the other locations which do not charge like this.

I have a box at this UPS store and I receive many packages every week. The employees are extremely helpful storing and assisting me to take them to my car! I cannot say enough about the friendliness, professionalism, and helpfulness of those who work at this store!

PERFECTION! I have been coming to this location for 2 years even if I could go to another location I prefer this location onlyEveryone here that I interact with has been efficient patient and educated with helping me get my Parcels outI really love the environment here its friendly youre not pressured and everyone is willing to help I feel very comfortable here and I always tell everybody if theyre going to send with UPS this is the location to go tothank you to the entire team that works at this location I cant wait to see you guys again have a blessed day

Rude lady that doesnt do her job. My address was incorrect. Told her twice that its incorrect. Her response both times? I not changing it. Had to tell her, I not coming back. Ill find a store that is pleasant with competent employees. Crappy service at this location.

The service was quick and the associates were smart and knowledgeable. I needed a notary and they had one. Not only was I able to get my document notarized I was also able to send it express mail. Thanks for your help Huber Heights UPS!

Staff are always so kindly. Thank you Ktki for always helping us out. Big thumbs up :)

Excellent customer service.

Says thier open sundays 11am to 4pm online and I get here at 12 and thier closed

Incompetent and rude. The associate who assisted me attempted to get me to take my Spectrum device to FedEx more than once despite that Spectrum told me to take the device to UPS. She couldn’t seem to figure out how to get the device number until she was assisted by the manager. A simple package drop off took much longer than required all while being told to take my package to FedEx.

Poor customer service. The employee was so rude! She was not willing to help me with my label questions. When I asked why the price was so high she offered no alternative or options just said you go talk to Amazon then she turned and walked away, left me standing there! I retrieved my package off the scale and left in utter shock! I dont know if she is dealing with a language barrier or if it was a bad day for her or a bad time of the month for her! It really reflects on the store and makes people not want to return business.

I cant believe the experience I just had. I watch the associate, speaking little to no English, Khan and elderly person into shipping add-ons she absolutely did not need. She was very aggressive and unprofessional. I waited in line for more than a half an hour with only two people in front of me. I immediately left after she was going to try and charge me $100 to ship an item to California. Just a small laptop part

Excellent customer service. Never had any trouble with these people. Highly recommended for any postal and po box services.

I had a great experience here, the woman running the store was very helpful.

1A customer service employees take the time too help if you need

They are always short on staff and very very slow!

Went in today (04/15/2019) to retuurn a motorcycle windshield in the same box and packaging it came in.The woman told me she would have to rebox it or could not garuntee against damage.She quoted $64.00 to rebox it.I said..No thanks(I paid $195.00 for the windshield, free shipping from seller via UPS)She weighed the package. 7.6lbs and measured it (liberally).30X36X5I requested cheapest rate.She told me $92.00 because it had to go all the way to California!I took my package and walked out.I just checked online.I should have been charged $23.30!And thats with signature!The woman is a thief and im calling UPS tomorrow !!

Very good place to ship from and very good customer support !

Nonpleasant expansive. Just go 4 miles to FedEx in vandaliah, way better.

These guys really helped us out and the service was fast and friendly.

Excellent friendly service. A great experience.

Friendly staff. Definitely recommend if your looking for a PO Box. They go out of their way to help you, and know you by name. Cool hometown feel.

Yes I like the people I work with. They are good genuine.

Standing in cold waiting. Supposed to open at 11. No one is here.

Great customer service!

Was told shipping label was free but was charged to ship my Amazon package

Always quick to get my package labeled and sent. Never had to wait more than 5 min.

I sent a package to help family after the hurricane. I was told it would sit in a warehouse until it could be delivered. They also took the receivers phone number (never called her to see if she wanted to pick up.) The box made it to Texas, on that same day the UPS Store in Huber Heights requested it be returned since it wasnt able to be delivered. So, I spent over $100 to ship a package to myself. They offered no solution or any refund. The Texas warehouse even confirmed they had many packages just sitting and being delivered when they could. Someone at THIS store made a mistake and it cost me AND my family on Texas.

Very friendly staff.

Fast service, super polite, love the customer service!!!

N & out! 😎

Seem racist here dont no how to work other ups store is better hate it thry racist skip my turn to take someone else happen to me at the store a couple time i thought maybe something they need to do . but when i go to diferent one they treat me like a customer

Always great service and clean.

Nice people, but ripped off .. tiny envelope cost $11 to ship ground

Terrible customer service. I went in to mail a couple items one in a security envelope and another in a small sealed package with everything printed on there with required bar code but the lady wanted to repackage both items and charge me an additional fee for the packaging. Additionally while i was waiting in line i asked to use a pen to write a return address and she told me no i could not and she was busy. Thankfully there was another customer that had one.

Went in to drop off a prepaid ship from Verizon and they originally wanted to charge me a dollar to tape the box closed.She waived it, but I wont be going back

Just great

My box needed a small strip of tape to seal since it came loose and I was charged to use their tape... never going back there!

Tammy was great.Store was nice and clean.

Fast service, boxed up and packaged items for us. Would return for future needs.

Just called them tom get a price horrible customer service

Return AT&T WiFi

Been trying to call the store for over an hour so they can send someone to pick up a package that fell off their truck...no answer and they pick up the phone and hang up.

Associates very quick and helpful.

I used to like ups but there is a lady very rude that barely speak English, had a very bad experience here.

Charged me $15.83 to ship a baseball cap to Louisville via the slowest/cheapest shipping method available. If you think that is cheap shipping for a 1/4 lb package then this is the store for you!

Would not allow me to ship an amplifier...Weird.

Tina was awesome

The attention was very nice

Horrible customer service 😔