The Quick Lane was busy but I didnt have to wait very long to get my car serviced. The staff was very courteous.
I go to the Quick Lane counter they arhelpful and friendly. Especially Michaela McCann, always very personable .
Love that I got my truck from here. Very professional, they dont leave a question unanswered.
Always a friendly face to greet you when entering Hudson Ford! Quick Lane is just that, quick! This is the only place I get my Ford serviced.
Such a great place to get my oil changed and car checked over. Very fast and low competitive price. Thanks!
Great place for repairs, better than anyone else in Hudson.
Great service. They are very through on their oil changes. They also answered all the questions I had without making me feel dumb.
Great friendly associates, got me in for oil change .Great business!Very good experience!
Great service, friendly professional staff, nice waiting area.
They won’t do an oil change on a E-350 camper even though it’s the same size and weight as a E-350 cut-away fleet/work van
Very slow service..alot of techs walking back and forth thru waiting room area and cars not getting done in timely fashion. Was there 3 hrs for oil change tire rotation and check engine light. Also once again no car wash cards available..everything they are out of them!
Great friendly service. Short wait. Clean waiting area. Upfront about pricing.
Great service. They get you in and out in a timely manner
I just left Quick Lane with a smile. When I walked in, I was concerned about a check engine light and a tire pressure light.When I initially called, I was told that I would have to take it to Nissan, but upon calling a second time, I came in. The staff stepped up to the plate to help me. Josh decided to run the diagnostics on my car instead of going to Nissan and fixed the problem. I was so appreciative that he took the time to help me.The rest of the staff, Dale, Michaela, and Tony were also very helpful. At no time have I ever had an issue with this companyIf there was, the staff has always been very helpul--especially Dale.Two years ago, I bought my car at Hudson Ford have had it serviced at Quick Lane since then. Highly recommend Quick Lane.
Always pleasant to deal with and tell me when my brakes can wait a bit longer.
Fast and thorough with a reasonable price.
I am leasing my car through Hudson Ford and took my car in for a recall and oil change. I have never been to Quick Lane for an oil change but they were so nice and friendly. They also told me I didnt need my tires rotated and that made the price even cheaper. I would highly recommend Hudson Quick Lane. All around great customer service. And the waiting area is so comfortable!
Nate and his staff at Hudson Ford were so helpful to me! I was passing through from out of town, heading to Madison for a college tour with my daughter when my check engine light came on. With my plans to drive to Madison and back within the next 36 hours, I wanted to be sure it was OK to drive. Nate took the time to have his staff check the codes at the end of the day and verify that I was good to go. It was even his wedding anniversary and he was still working past closing time, helping customers with a smile on his face. So grateful for his assistance.
Fast service at a great price.
Truck was well taken care of after I brought it in for service this last time.The only reason that I didn’t put 5 stars is because of the intake and pickup process of your vehicle here.In my opinion, at a minimum when dropping off my vehicle for service, the rep should read back what work is initially being planned and a cost estimate for that work.Also, when picking your vehicle up, the same steps should happen: a read back of the service that was actually done and an explanation of the cost.These basic, key customer service steps that help ensure the service department and the customer are on the same page have never happened when I’ve brought a vehicle in for service here. Just a pet peeve of mine...as a customer, I don’t like not being informed about what I’m paying for.As an aside, Hudson Ford, and other companies ask you to rate them after they perform a service for you. In their request, they ask that if you’re not completely satisfied to call them. This seems like a tacky way to help ensure they are getting good ratings. Just get it right the first time, please. I’m giving an honest review of the service actually provided.
I was impressed. I have a fleet vehicle and other shops make me wait. This place had me in and out in no time. I will use this place more often!
I bought a new F-150 from myself. Just as expected I exceeded my own expectations! Seriously.....Levi the financial aid gave me the red carpet treatment as if I were a walk-in customer. Adam the detail manager went above and beyond to make sure all accessories were on in a timely fashion & my new truck was finished spit clean. I did appreciate the internal customer service.Even though I work here, I bought something and was given the opportunity to experience great customer service which I and the rest of our staff provide Daily ! Two thumbs up!!
I hade the works package done. Everyone was very helpful. Really nice dealership with a friendly atmosphere! Highly recommend!
Get all of our tires from here. Good prices and they are usually pretty quick with service.
Their customer service was amazing! My family and I were stranded in Hudson Wisconsin for the night and the very next morning the shop was open early and able to get us in and repair our vehicle to get us back on the road for our trip. We are so appreciative. Thank you.
Only place I will go for my oil changes.
I want so badly to go with 5 stars but my last visit was a klunker. I have never had bad service here as everyone is super friendly and get me in and out of the quick. They do occasionally try to do the add on stuff like air filters and such which are WAY cheaper if you do it yourself.My last visit however my bakes went from green on the last visit (4-5 months ago) down to red with 2 left. This means one of two things....theyre lying, or they werent checking them properly the last few times. I was also told that the noise I was hearing when I turn was the front struts and quoted $1100 to repair. Problem is, there has been NO noise AT ALL and no suspension issue. Sadly the service writer was very matter of fact and didnt take well to my objections. Unfortunately makes me question what the deal is there right now. Ill go back and give them a second chance as they have been great in the past...but Im approaching with caution now and would suggest the same.
Got my car done fast and I’m a timely fashion
Had oil change rescheduled due to someone getting sick and then started on it 30 minutes late. My oil change was free because of it. Mikayla is always really nice to talk to.
Hudson Ford is great! I went in to buy tires. They drove me to a friends house and pivked me up,so I didnt have to wait in the shop. Excellent service!
Love Quick Lane great prices great people
Hudson Ford has all around an amazing team ! I purchased my vehicle there and also get it serviced there. The staff is always nice and helpful. Every time I walk in there I see nothing but smiles :).
I had a very good experience here. They had a loaner available. They were upfront, kept me in the loop and gave me NO bs. I will continue to have my vehicle serviced here!
Excellent 👍 service car was done before they promised
Fast service and they were able to do it right
Been going here for 15 years. I love Hudson Ford and the service there provide. Great long term staff who appreciate your business.
Love taking my car in... They always do such a great job....
Very efficient and professional.
Just took my F150 in for another oil change and these guys absolutely ROCK!! I didnt even have an appointment thus time, I drove in during noon hour and they still had me on my way in about a half hour. Unbelievable!Hudson Ford rules! and I live in baldwin. River Valley Ford sucks ass
Always have to schedule appointments 1 to 2 weeks out. cant just walk in for oil change
Awesome experience. I was running late, they still fit me in.
Very Professional and helpful. Always very happy with the service I get there.
Great service and. value
Easy to schedule and on time.
Great service and helpful honest staff. Nate is great!
Service fair prices quick service
Fast service and a free shuttle ride to work and back to the dealership was really convenient
Service here is great! Friendly, reliable and completed on time.
Ive always gotten very fast service here, however, the construction is VERY confusing! Once theyre done and back to normal Im sure itll be fine.
Great service, even though they were in the midst of a remodel !
Quick service
Stopped in to make appointment for the Works, ended up getting the Works on the spot. 45 minutes later I was on the road again.
Great service and done in a timely manner. Hudson Ford goes above and beyond.
Good service.
Got in before appointment and out about the time I was to get in.
Good service 👍
Great work!
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