Customer should always go to a corporate store so the don’t have to pay additional charges. Was lead on to believe that if I bought additional accessories for my phone I’d be waived of a $50 set up fee. The next day I called Verizon corporate and was told they never heard of a $50 set up fee, it doesn’t exist. I didn’t appreciate the misleading lies the worker told me just to make another dollar out of me by buying more accessories. Don’t recommend this location!

I went into this store looking for a new phone and the employees in this store were super helpful and greeted me with immediate kindness. Lauren was super super kind and helpful and gave me all my options that fit my likings and wouldnt do too much damage to my bill. Along side her co-worker Zach, these two went above and beyond to make sure I was happy and I couldnt be a more satisfied customer. This will be the store I go to from now on!!

Excellent customer service at this store. The employees there are very helpful and helped me turn my autopay on. Only issue here was it was pretty dark in the store I thought it was closed but I had saw the open sign on and came in. Other than that great place.

My husband and I had a great experience today at the Verizon store in Hudson, NH. Zach is the manager at this location. He was very kind, patient, and very knowledgeable! This was such a painless experience to get a new phone. Thank you, Zach!

Lauren was super helpful and amazing! Help me set up my new phone and watch. Great customer service.

I love going to IM WIRELESS in Hudson NH. They have helped me 100% every time. Very patient and pleasant. Could not ask for better service!,

Zach was super helpful and quick in helping me with my upgrade and trade in! Friendly and knowledgeable!

Zachary is a very good Verizon representative. He was clear, concise, and to the point. I liked that a lot. Would definitely go back for service.

The store manager was very well experience, excellent in customer service. Honest with every thing we talked about, as for us to join youre wonderful company, there was no plan for new customers at 55 plus. Also nothing for handicapped or disabled people. Need to get caught up with the times. Not every has the same life pattern.

EXCELLENT!..Zac attack made the experience!..great guy..very professional..not quick to up the sale..customer appreciation and making sure the customer receives what he/she needs to fit there needs was more prevelant!..thanks again!

Tyler was fantastic!!! Apparently he has only been there for a few months but you would never know it! Very hard worker even though no one was there to help him. Will continue to do business with IM Wireless

Be sure to work with Tyler. He was super helpful and very kind while working with me. Highly recommended!

Absolutely buyer beware of this store. Went in March when my phone died during the pandemic and my regular Verizon store wasnt open. Initial experience was good getting the phone.. but then when I called a week later because I was charged $160 more than Verizon charges ( it says on their website they match prices) Asked 3 times to have general manager call me.. instead he or she kept having an employee call me back and refused to call me. After much aggravation they refunded me part of the cost but charged me a 40 upgrade fee which I wasnt originally charged. Oh and then the kicker is upon looking at my paperwork online for my new phone..my signature was forged on the contract! I was NEVER asked to sign anything in store!! I will be reporting to BBB and Verizon headquarters as well. The forged signature doesnt sit well with me and I have screenshots of everything. Go to an actual Verizon store if you need a phone..DO NOT be scammed by this place

Zachary was very knowledgeable and helpful. I was impressed by his calm demeanor while successfully performing multiple tasks. The store was also very clean. Great first impression!

SERIOUSLY – BUYER BEWARE!A week before Thanksgiving, I called Verizon customer service (location Texas) and talked to them about how and where I can buy an Iphone 12 Pro. I wanted to pay for this phone in full without any payment plan. He told me a full cost would be $999.00 would be payable at the store when I picked up the phone, he asked for $40 for an activation fee (we already had a plan with Verizon, but need to activate this new phone) and he instructed me to contact and visit IMWireless in Hudson NH (a fully authorized Verizon dealer), as they were the only one in reasonable driving distance to have Iphone 12Pro available.The next day I arrived at the Hudson store, and they had the phone per my agreement with Verizon. The IMWireless person was nice and seemed to know what she was doing, and after I repeated the fact that we were paying this phone in full, for $999 with no financing agreement, she finished activating the phone. She next told me that the cost of the phone was $1010, contrary to what the Verizon guy stated, and contrary to what Apple and all other places were charging. I didnt concern myself with $11, figured the cost of doing business with this scam company. After arriving home, I saw that I only pay $909, the balance had to be paid to Verizon over 24 months, this was like financing $101 for 2 years. BTW, the manager (Zac) told me that this was the typical cost of the 12 Pro, that they would never over charge a customer, just more BS.I call Verizon and was told that they did not see any record of me paying a cent on this phone, so I was now suppose to pay full price over 2 years to them, even after I had paid IMWireless $909. As it turned out, Verizon and IMWireless have systems that are not compatible. I was told by Tamara Lowe of Verizon, the paperwork I had from IMWireless in NH was useless and did not prove a thing to Verizon, so at this point, I owed/paid $2009 for one Iphone 12Pro.Going back and forth to Verizon and IMWireless, for three weeks, was useless, neither company could give a damn about their customers, nor did either want to make this right. I finally told the store manager I was going to show up, and get a refund, with no further screwing around. Two days later I showed up (60 miles round trip) and the manager was indeed ready to provide me with a complete refund, so that I would only owe Verizon the $999, financed over 24 months. I did find out from Verizon, one can pay off the entire financed amount, after one month, if I so wished. I have done just that.In my humble opinion this was a case that IMWireless and Verizon have no clue what the other hand is doing. Both company were willing and able to charge me for the same phone (same serial number), this is an unacceptable form of business. While IMWireless finally made this more or less right, it took 3 plus weeks to get this done, and my money was tired up. If Apple had stock, that is where I would have gone. I strongly suggest if you use the IMWireless chain of stores, you be 100% sure of what is happening, otherwise you might end up paying double for your phone.Lastly, the store manager at IMWireless stated he would be happy to provide me with an accessory from his store (at his own personal expense) to compensate me for my trouble. So, after getting my refund, I asked him about getting a charger, and he quickly said, yes sure, $40. I said forgot it and walked out.KDG

I needed a new screen protector and in no time the salesperson brought up my account and confirmed I previously purchased a package with free screen protector replacement. Then it took her just a few minutes to apply the new screen protector and I was out of there.

Great experience, quick and painless as well!

Graham Cunan is absolutely fantastic. Knows his product, doesnt feel the need to oversell, will look for best options to save you money on your account. I have dealt with him roughly 4 times in the past 6 months and have been extremely pleased with his level of customer service! Highly recommend stopping by IM Wireless.

Desperately needed phone upgrade. Nick was very pleasant and checked inventory to see what was available. Made some recommendations and was not pushy about the choice I made. Got data transferred and a discount on accessory package. Very good experience considering the angst I went through trying to shop online.

Very helpful with selecting a new phone for my son.

If I could give more than 5 stars I would. I went into the store in order to change my plan before my contract ended and both Chad and Paul atempted to have fees dismissed since the contract ended in 3 days. They spent more than 1 hour with the customer service rep. They recommended returning to the store in 3 days in order to avoid early termination fees. I returned in 3 days and Jennifer changed my phone to a plan which better met my needs. I highly recommend visiting the Hudson store for professional service with no high pressured sales.

Graham met all of my customer needs. I felt he was very personable and was interested in finding the best needs for me. Despite being a big company, he made it feel like a local friend helping out. As someone who works with people daily, I admired his customer service skills. He absolutely knows his stuff, and I couldn’t be more satisfied.

My experience with store has been very poor. Today was the 3rd time I have gone with a simple question. The gentleman that was there was on the phone and had 2 people sitting in front of him. When he greeted me I asked if he was the only one there he replied yes and he was helping someone on the phone and had 2 people in front of me so I would have to wait.. My reply was no, I will drive to Nashua and go the Wireless zone. This is exactly what happened the last 2 times I went to this store also. If you can not afford to staff your store close your doors. Customers time is precious to them.

Tyler was very informative during my time there! Highly recommend this location !! The entire team was very helpful !

Zach helped me out by explaining everything and had a great attitude! Will only being going to this Verizon store in the future. Thanks!

This is very helpful, always has the best reps in the store on hand for whatever you require. Would give 6 stars if I could 😄

I went in on Tuesday to get a screen protector for my phone. Charles was more than helpful. Ive never had a problem when visiting that store.

Graham was an absolute wizard when it came to purchasing and setting up my new phone. Graham had such a positive and can-do attitude. He even set up a new plan for us which saved us money! Grahams professional approach meant that we had such a pleasant experience. We highly recommend visiting Graham at his Verizon store.

Disregards customers in the store, as shes always on her phone, with personal calls 😐

It was a great experience Zac was very knowledgeable of his product and services they offered

Everyone at my local Verizon store were very helpful in ensuring I got all the discounts when purchasing a new phone!

Kyle was extremely helpful and patient. Kyle was very kind and made sure to double check that everything was as I wanted it to be, in regards to my plan and such. Would recommend this Verizon location.

Have always had great service at Verizon in Hudson, NH. The staff is very knowledgeable, helpful and friendly.

Yesterday I had the pleasure of working with Ashley. She answered all of our questions and was able to step up my new phone without any headaches and was quick. She made everything easy. Thanks so much for all your help!

I was assisted by Paul -he was incredibly knowledgeable and friendly. He spent a lot of time making sure I understood everything and had everything I need. I highly recommend the Hudson NH Verizon

He helped me with some issues on my new phone (mostly my fault) and made it easier for me. Much easier than being on hold on the Verizon help line phone for 20 minutes waiting to talk to a real person. Thanks.

Great experience upgrading phones! Graham and Chad were so extremely helpful and professional! All the thumbs up to the Verizon in Hudson, NH.

Lauren was very attentive and nice.

James was crazy helpful especially after a frustrating morning he was so nice and explained everything to me in a way that was very easy to understand! I will always send people in my area to his store and nowhere else! Caleb was also very nice although he didn’t directly help me he was very knowledgeable of everything too!

This Review is long Overdue!!!! But Absolutely, Well Deserved!!!! My Experience at this Particular location Was Extremely Positive. The Representative was Patient, Knowledgeable regarding the Different plans, and with the Phone I Purchased. In Assisting Me, I felt like My needs were Definitely Put First, Thank You

James spend well over an hour and half with me and was polite, friendly, knowledgeable! I never once felt pressure to buy what I didn’t go in for. He even offered to help this unsavy tech person help set up my smart watch. Went above and beyond! Highly recommend!

My phone died unexpectedly on me last night so I had to go in close to closing time to buy a new one (old one wasnt worth saving for me) Caleb was extremely patient with me and answered all my questions regardless how many times I asked the same thing. Buying a new phone was no where in my radar and created a lot of stress for me but he was great and, I have to admit, I love my new phone. Thank you!

We had a great buying experience at this store. The person who helped us was able to answer all our questions and I feel confident that I have purchased a good quality phone. I will definitely be coming back here for my next phone and everyone should go check them out. BEST STORE AROUND!

Graham was awesone. Very knowledgeable. Thanks so much for the great service.

If I could rate this store 1,000 stars, I would!!! Every single person at this store was nothing but helpful, courteous, and so friendly. Not to mention, and most importantly--knowledgeable!!! I had no idea what I was looking for when I first stepped in the store, and immediately the sales associates were eager and willing to help me, and didnt even get annoyed with my millions of questions about the products.I completely dont agree with the other review about Sam, the owner of the store, being unprofessional and rude. Untrue!!! I spoke to Sam myself, and he was so polite (not mention handsome!) and made sure the other associates took care of me.I will for sure tell all of my friends to come to this store for any phone services they need! Awesome experience, I cant wait to go back!

Have been doing business exclusively with this location for over 15 years. Although it was a bit spotty here and there over the years, for the most part the service we have received here has been nothing short of outstanding. I cant speak to the chain as a whole, but the Hudson location rocks.

Fast Excellent Service and Everyone is extremely friendly.I broke my phone while being awesome and I needed a replacement fast. They were understanding and found creative solutions to help me out.Will be a repeat customer in the future.

This place is the best! I went in to purchase a new phone and I was done in less than 30 minutes. Right when you walk in, you feel appreciated and acknowledged with great customer service especially from Sam, the manager! I would recommend this place to all my friends and family for reliable, affordable, and efficient service.

My family and I spent a few hours in here switching from t mobile to Verizon and these guys made the process fun and easy . Graham, the manager was very knowledgeable and helped us out so well. This is my go to spot now!

I went into the Verizon store with a broken phone, trouble remembering passwords and phone numbers on my account. Zachary never gave up. We finally got into my account and got my new phone up and running. I wont shop anywhere else for my cellular devices

Awesome experience !!!! Allison fixed my problem within minutes. While Terrence, professionally and easily answered any question I had. I only wish my local Verizon was this competent. I will make the trip from now on to this location

Graham was awesome. Best customer service and very knowledgeable and helpful. Thank you

I went into this location last week as I was having some issues with my email accounts on my S8. I worked with Jon and he was very helpful and also showed me some features I didnt know that I had on my new phone. Very polite and very knowledgeable about the products. I would go back to have him assist me in any future issues that may arise.

My experience at IM Wireless was very postive.I recommend anyone looking to work with professional and experienced Verizon Reps to go to IM Wireless in Hudson NHThe employee I worked with was Allyson and she was very patient in explaining all my options. She was professional and was able to answer all my questions.I have had Verizon for my cell phone coverage for many years and always went to the mall for assistance. They were never able to answer my questions and it was always a hassle there.

I am thoroughly impressed with the level of customer service provided by the staff at this store. At my last visit, Kevin was my agent and totally professional. I highly recommend IM Wireless.

I have nothing but good things to say about this location. They help you right away and dont give you attitude about it. Great staff specially Jon the store manager he deserves a gold metal for his customer service. I will be shopping at this location from now on.

Stopped in to ask a question about how to block some callers, we told completely wrong information. Then proceeded to ask how to disable the camera on an iPhone was told this is not an option on the iPhone. Came home and Gooled it and found a quick answer that you can certainly disable the camera. Please train your sales people and do not to give out bogus information to your clients! Oh wait I am not a client and will not return after this!

Karissa and Terry were very helpful and nice to talk too! Would recommend this store and them for all your phone needs very pleased with my experience

Great store. The employee was very helpful.

Very friendly and professional service

Very knowledgeable people who are very helpful and excellent at what they do.

Let me start off by saying if I could rate 0 stars I would! The owner Sam is very immature, selfish, and cold hearted! He harassed an employee so bad she was crying for days and instead of trying to resolve he fired her! This was a girl that did everything to please him even though she felt threatened and uncomfortable around him! Can you say harassment?! Maybe even wrongful termination? This is a dear friend of mine and he lost quite a few customers already so Im trying to get word out so everyone else realizes what a low life conniving person he is! Id say,... As a business owner ...PFFTTTT, ha! Dont waste your time or money! They only treat people as another $ in their pocket. Id rather be treated as a friend anywhere else! I dont know if he has this negative attitude because he has the lowest sales around or what. Thats what other Verizon stores have guessed. I will definitely say good luck in life with that type of outlook! I hope you get a taste of karma soon. Me, my friends and family as well as my business will be going else where!!

Excellent & thoughtful service

James was very professional and helped me with the best options for ME!!Highly recommend him!

Delt with Terri today. Needed to exchange a phone. He was very pleasant and helpful. Got great customer service!

The people at the store were very helpful, we spent two hours there and they didnt try to push any phones on us unfortunately I forgot there names. they even came out to our car to sync the phones to the car

So helpful and quick I was in and out of there with my new phone in no time!

Thank you for all the help I recommend u guys to any one that needs help with there phone

Very helpful answered every question to my satisfaction and explained every option available

The experience I had at the Verizon store in Hudson was awesome!!!! They were professional and prompt, and even got all the bubbles out of my screen protector! I am letting all my friends know on Facebook this IS the place to go to get your next phone!!!!

Graham was just a real nice guy and was really helpful with setting up my phone, would definitely recommend him to anyone who’s setting up their phone or buying one. All in all stand up guy.

Great customer service, very friendly and professional. Highly recommend.

Andy was such a big help setting up my phone he was friendly and polite

Jon and Yesenia were extremely helpful and friendly when I purchased my new phone.

Terry was fantastic, able to creatively get stuff off my phone, despite my screen being completely broken and unreadable

Graham gave excellent service with a great attitude.

Very knowledgable and helpful. Great customer service

Not too good, went to get a phone protector out of stock, drove 15 miled.

Hudson is a good store with knowledgable employees.

These people are all incompetent. “Under new management”...The old management was terrible but this new management is so much worse. The new manager of this location couldn’t even figure out how to sell a case out of their system for over 20 minutes.

Very helpful and very understanding to my needs

Graham was very friendly and very knowledgeable!

He was very helpful, understanding and quite clear.

Always helpful, Very accommodating! Thank you!

She so wonderful she so kind and so smart

Everyone was very helpful and extremely sweet

Excellent service

She was great and very personable!!

Friendly and knowledgeable

Friendly and helpful

Very knowledgeable

Theyre alright

Jon is always there to help!!

Small store, limited accessories

Verizon sucks