Every time I come to this location to get an oil change, I have to wait 15-20 minutes or longer for someone to even wait on me or even acknowledge my presence. And I’m here within minutes of the doors opening. So far I’ve been here approx 23 minutes and still have not been waited on. There are 3 customers here including myself and only 1 has been waited on.

The former MGMT and staff were lets say incompetent. Maria the new manager has this location under control and they are getting the work done faster than ever.

Very helpful & explained everything to me.

Had tires rotated and balanced. Had to take back for a vibration, problem solved no charge

Need 4 tires only had 2 still havent gotten them in! CSR WAS AWESOME!

Great customer service!!! Customer service in store and over the phone couldnt and wouldnt solve my problem. But the Manger in Auto care did. My problem was solve in less than 30 minutes. Thank you all again

Everyone was great, Delissa is the most helpful wal mart employee ever

Received help as soon as I walked in which is rare for this walmart.

Quick service and nice employees

I had a wonderful experience service with out of this world and fast good cheap and clean thank you so much for my oil change

Great job

Good service. Very busy took 1:30 to get oil changed. But I knew that up front. Pleased with cost and service

Nice people

Had a little bit of a wait with the cashier but once car was in bay things moved quickly

Good people

Well everything was going very Walmart Well until I had the luxury of speaking with the Automotive Department Manager in Hueytown, AL.... Realizing that it was 7 a.m. with workers just now arriving, my question was a very simple one pertaining to batteries and where they would be located in HER specific area (the part of the automotive department that is closed off at night includes tire inventory, battery inventory, and the front greeting desk, so, like I said, my question was a very simple one, or so I thought). The rest of the interaction is blurry because you would have thought that I just asked her to rebuild my engine, starting right now, using all of her workers, and it must be done for free!!......LOL!! I mean, I really was torn between anger at the attempt to humiliate me with her condescending tone vs pity because I was destroying her work day with my battery question.

Bought new tires, that was great. However I learn three weeks later that they stripped two of my studs on my wheels, however they did payto have them replaced. SO BEWARE OF THEM TIGHTENING YOUR LUGS TOO TIGHT OR NOT PUTTING THE LUGS ON WITH THEIR FINGERS FIRST. No I dont recommend this car care center.

Didnt have any work done. Wait time is horrible and you cant schedule appointments for oil change and hour minimum and thats coming at 7 am. As I waited before I left a gentleman was upset because he came in for an oil change and when they finish his oil pressure light was on as well as service engine light came on. It may have just been a fluke or that one person, but after I heard this I left and went to somewhere else. Although Walmart prices are very good especially for semi and full synthetic oil changes I could not risk having something not done correct or stripped bolts or screws. They may do good work, idk but I couldnt wait 2 hours for an oil change or have any lights come on in my car. Great prices though!

Went in at 7:00 am to have my free tire rotation done since I purchased the tires from there. The lady couldnt get on the computer to sign on until 25 minutes later because issues with the time clock. The counter lady was not only late but very rude. She eventually wrote my ticket up for rotation and maybe a patch in the front right tire. Asked her to hold up and let me see what the price of two new tires would be instead of patching the tire. She told me she had already written the ticket up for rotation and patch and couldnt change it. Now I know that any ticket can be voided and rewritten. Got with the manager on duty and told her that I will take my business elsewhere due to their incompetence.

Got tires put on wait time was good. But employees dont with each other when one get off and you are there then other one come on they dont even know whats going on because the other employee didnt tell the other employee thats the only thing I dislike about Walmart auto center.

It was slow. There was no one at the counter to offer assistance. I am to select my own part and take it to the front for self check out. The service there has gotten worse over the past few months. I wish they would get it together.

Always get my new tires here.. best value in town

Very poor customer service. Dropped car off for service at about 12 noon and was supposed to get a call back when done. I tried to call them for 2.5 hours to check and no one would answer the phone. Finally reached someone around 3:30 and they said oh your car is ready but needless to say no one ever called. After making payment I realized that on the receipt showed time job completed was about 1:50pm. Lesson learned... you get what you pay for. Cheaper is not always better😐 Ill be taking my business elsewhere from now on.

Great service

Clean and friendly store jasmine was so helpful in tire and lube express.😄

Went to buy 2 tires...there was only 2 employees working on cars..told my wait would be 2 hrs..😰.i left...because i have the warranty thing with my other 2 tires purchased extra with my other new walmart tires..well i caught a flat. Soo i took the tire back for the free repair..☺what a mistake.😒 Should have paid for repair elsewhere..i waited about 3 hrs or maybe a lil more to get it repaired 1 tire 1 tire 😞😞omg...i had very good service at walmart in trussville but 2 bad incidences at this one so back to TRUSSVILLE WALMART😀

Got my tire replaced with the warranty. Great job techs.

Great service but need more staff Department running on Skeleton Crew past 2 years

Very fast service nice people

Service writer was courtious and helpful. Bought battery and had installed. I was in and out in about 20 minutes.

Customer service at this store is horrible. I am going to start taking the extra 10 minutes to drive to the next one. Never had so many problems at a single Wal-Mart, and the feel of the entire management staff from CSM up is of absolute disregard for customers: no time for them, thry have other work to do.

If I could give them less than one star I would. The blind leading the blind

Only one person working the counter. Had to stand in line for 30 minutes before I could ever drop my car off.

Wonderfully priced, fast work, friendly counter workers. Will return.

Anybody ever work here or is it just me

Subpar for a typical Wal-Mart tire center.

Very friendly mechanics. Was very helpful

Good!! I love it 😍

Long long long wait times, always looking for a reason that they cant complete what ever you are having done,

They was not friendly. Very short and bad addtiude

New tires and battery

Terrible service and slower than molasses running uphill in December

Not a good experience set in the store for an hour and 45 minutes to find out that they did not have a filter to change the oil in my mothers car.

Rude very Rude,!!!,We have lost everything in Hurricane Michael and wete trying to see if there was a product in stock I was obviously bothering them

Staff takes entirely too long to open and get started.

Auto department 👍

Walmart auto care is always taking care of all my vehicles such as oil changes and simple things is changing light bulbs and also Autotire selections and not only that but remember they have road hazard for your tires just in case if you travel a lot if you buy tires from Walmart with a road hazard if youre out of town you can always get your tire fixed or replaced special thanks to Walmart for doing that

It took 41/2 to 5 hours to get 2 tires.

Very polite staff

Awful, the auto center has NO customer service!!

Considering my visit for new tires took 4hrs, the staff was kind and apologetic 😏

Waited to long for a oil change 1hr 30 min.

I will be buying my tires there for now on 😄😄😄

Did not know anything about tires, very unprofessional and told me I had to come back the next day to get a tire due to they was busy even though it was 3 hours before closing time

Broke down in parking lot and they would not send someone outside to install new battery purchased there.

Very slow and under staffed.

Go Team Blue 💪👊💙👊

Terrible service

I get it

Wrong filter hate that

Good service

Friendly and Helpful

Great service

Tomatoes .98 each???

The service is okay

Cheap

Trouble

Slow

Fixed it