Worst customer service. Person in charge needs to have more training on exchange and return policies. I should be able to exchange a item for the same item but different color without having to pay the difference in price. It’s the same item the same size, same brand just the color is different. No the other item was not on sale. Had used store coupon. It’s called an even exchange. Also stated coupon are one time coupon yet I was able to use it online again to pick up. Was told it can take 24 hours for my order to be ready. Yea no! Not ever coming back to the Ulta agin

Just wanted to share my experience and why I ended up not buying anything at this location. The store employees were nice. However, being asked constantly “Do you need any help?” is quite annoying. I was in the store not even 15 minutes and was asked this question 4-5 times; twice by two employees. As a person of color it makes me feel as though they think I’m possibly stealing since we are sometimes stereotyped that way. I understand wanting to help customers but it would be nice to be able to shop in peace and have the ability to ask for assistance when needed. I told them several times I was just looking as I wasn’t really sure what I wanted to purchase.Just want the MGMT to take this into consideration of how people of color could be offended by this behavior. I don’t mind being asked once maybe twice, but 4-5 times in 15 minutes is overdoing it. There should be a balance. I won’t be shopping here again. I was just in the area but I’ll stick to my home store in Grand Prairie.On a positive note the store was clean and had a lot of items in stock.

I purchased items at this location about 2 weeks ago. I had some trouble finding them. Specifically Donna Karan antiperspirant and Cannuka. The employees there had never heard of either item, and wasn’t really interested in looking them up until I persisted. They then had a security guard (all of a sudden) appear at the door as I was checking out. Talk about a horrible experience. I totally agree with Jasmine Williams and Stacey Milton, as they previously posted. This store does not make people of color feel welcome. Looking back it seems like they have MANY poor reviews from people of color either being ignored or being made to feel uncomfortable/profiled while shopping. Ethnic intimidation is a thing that several bigger stores are being sued for. It would benefit this location to know what this is. Additionally, it’s seems that there is a long-standing presence of abysmal customer service. Something is profoundly wrong with a store of this caliber having such poor reviews and overall poor customer experience.

Alexis worked the other stylists customer, did my daughters hair and stayed late to wash, trimm and flat iron my hair. We will see Alexis again. She is a fabulous, dedicated stylist.

The make up is a little pricey but worth the money. The store was clean and associates were helpful and kind.

First off, this needs negative stars. One star doesnt say it. (This is for the hair dressing department only). I brought my mom in 12 minutes early and waited past the appointment time which was 11:00 before we saw any hair dresser in site. (There where people waiting in line after me). I picked my mom up after 3:00 and she was crying. Unhappy about her uneven cut hair and the shampoo and toner wasnt even washed out of her hair! She was there over 4 hours and was never offered even a bottle of water! For 160$ I would expect better service. ...............

I was so disappointed and rather upset! I love Ulta but this last visit wasnt good!! I needed to get my Foundation matched because I normally buy from Sephora but I wanted to switch to Ulta I wasnt greeted when I arrived, nobody asked me if I needed any help or anything I walked around that store for a good 30 40 minutes and I know I looked lost but not one employee asked me if I needed any kind of help and when a few of them walked by me they didnt even look up and smile at me I am so disappointed.!!!!😣😞😡😠

I love this Ulta! They almost always have the product Im looking for and if they dont they happily call around and find it for me. Every sales rep is so helpful and friendly! Their customer service is second to none.

Nice people very helpful and respectful

Excellent like always great staff

I am going to refrain from using names on here. The non service that I received was ridiculous I should of just went to my regular hairdresser. Hire people that actually want to do hair at the salon.if I performed like that at my job, I wouldn’t have one. Also it wouldn’t kill you to have the patience to remove dreadlocks at least a hairdresser would.

I went into the ULTA at 880 Northeast Mall Blvd, Hurst TX 76053 last night. A woman named Grace was kind enough to help out this clueless husband and father to pick out a fragrance for my wife. She was helpful, patient and very pleasant to work with. I had a great shopping experience because of her. I hope the store manager see this and recognizes her for her efforts.4 stars, because inventory is thin, and the store is showing heavy activity from the holiday season. As should be expected this time of year.

Very knowledgeable staff and fast checkout

Love this place, can get many things a woman likes. Great variety. Good service as well. Helpful customer experience.

I honestly never have a good experience here. Every time I came in without makeup I am never assisted. The last time I came in I was looking for an SPF additive for my foundation/moisturizer. I remembered seeing it at the Ulta on Hulen, but went to this location because its closer to my home. I saw two employees who were speaking to each other about the sales floor. I apologized for interrupting their conversation and asked if they could help me find the product. One of them rolled their eyes at me and said they didnt think they carried any sort of item that I mentioned. They tried to continue their conversation without letting me respond and asked if they were sure because I saw it at a different Ulta, unfortunately I just didnt know the brand. They said they had no idea. No suggestions, no asking other colleagues, nothing.Now, I understand not having the item that mentioned, but the person who rolled their eyes was uncalled for. I ended up leaving and going to the Hulen location. The employees there were super helpful and I found my product from their Ulta! It is the CoverFX SPF 30 booster drops.I highly recommend driving the few extra miles to the Ulta in Hulen (in Fort Worth) rather than this one.

I guess you can’t buy shampoo here without membership. Had to go else where. Want be back. I wouldn’t go there all the care about is the memberships

Walked in to pick up my online order. Fast and friendly

Kind, helpful staff. Very clean and organized.

I went there alway i buy a Dyson hair dryer, i am always happy people here very helpful .sure a lot to pick

Stocked okay. Not a whole lot of choices in the flat iron dept. Nice consultants.

Great inventory and helpful staff

I went to this Ulta earlier today to search for some new skincare products, (The Ordinary line, if you’ve heard of them you know they sell fast). Anyway, I walked in (wearing my mask, also I’m a woman of color) and was greeted by a employee behind the register. I quickly browsed through the store trying to find where they had their skincare lines, found them, but didn’t see any of the products I was looking for. Then a nice man popped his head around the corner of a shelf and cheerily asked if I was needing some help, (I’m super shy and get pretty uncomfortable when approached by associates sometimes but) I managed to say yes and told him I was looking for The Ordinary’s products. He then struck up a quick conversation and then directed me to the other end of the store where they only had two of the line’s products, he thought he was sold out of one but upon digging some more in the extra stock on the bottom he found some for me. He then rung me up and continued to have a lighthearted conversation with me, and greeted customers as they came in. He was all smiles, super friendly, kind & funny, and made my experience enjoyable. Also informed me that I could order the products they didn’t have in store yet and get free shipping through them (which I’ll probably go back and do). I didn’t ask for his name but my receipt says Esteban (I think he was a manager?), and if that is his name, tell him I said thanks!

They charge entirely to much for tax, the customer service was good though.

Staff here really don’t care about your experience or care to help you out when needed. There are better Ulta’s in the area. Actually I walked into the Sephora inside the mall and had a much better experience.

Staff ignores people of color many times to speak with their coworkers/friends.Also needed help with a foundation matching no workers came to help me. I finally asked a lady if she could help me when she was done helping the her current customer. She stated “I’m busy” and never came to help but continued to chat away with the customer and her co workers.There is a young man who works there I’ve seen a couple times and he comes off really nice and helpful the only worker I’ve seen in awhile with good service.

While shopping at this store today, the manager decides to yell out to everyone in the store thank you for the people wearing masks. We appreciate you protecting us. What a nice way to make the customers who choose not to wear a mask feel good about spending money at your store. Although I personally chose to wear a mask, the managers passive-aggressive behavior made me leave and spend my money elsewhere.

I dont know about others but honest for me i am always come here to buy everything i need for both of my Daugther and my selfCustumer services great .Very clean storeThanks much

The Beauty specialist were very friendly, knowledgeable and helpful in my search for the perfect liquid eyeliner!

Love this place and everyone its so respectful and kind it a pleasure to buy my products here

My daughter and I popped in last week WITH MASKS on and had the best experience! Everyone was super friendly and helpful. I dont understand these negative reviews. Why would someone be nice to you when you refuse to help PROTECT THEM BY WEARING A MASK WHEN THEY ARE DOING THE SAME FOR YOU! These lame low-score reviews are just disgusting. This Ulta is FANTASTIC.

Usually a pleasant shopping experience but there is always a long wait at check out. This was before COVID too. Ordered a curbside order, called when I arrived, phone rang for 10 minutes with no answer.

It never fails every time I go in to this store. They never greet me. I have to walk up to them to ask for help. Yet, since this covid19, I understand people are taking precautions but instead of being greeted first, I’m being shouted at that I can’t be in the store without a mask on! Get better customer service!!

By far the worse shopping experience I have had. The staff has very poor customer service or ignores you. I havent ever actually seen an entire staff be bad at one time. It was very disappointing.

They really need a better staff or something. So rude for no reason and just makes you want to avoid this location . Not going back

After a horrible experience at Ulta in Arlington Highlands, I thought nobody would ever be able to fix my butchered locks. Then I made an appointment with Jackie @ Hurst. She is by far the best hairstylist Ive ever met! She and the rest of the staff are so courteous and eager to help. I will never go anywhere else for my hair dressing needs!

What a change. The last time I was in Ulta over a month ago was horrible. This time the staff was friendly and helpful. FYI if you need hair products Redken all the way. I also love love love Joico and Kenra!

Found exactly what I needed, I was asked if I needed help but declined because I like to look around. The cashier was very friendly and the price was reasonable. Love the mix of high end and drugstore.

Store employees are more interested in conversing with one another rather than helping people actually find products in this massive store. The store has a great selection of beauty products, but no one around to make recommendations, do color matching, etc. Unfortunately, some of my HG products are Ulta exclusive, so for those Ive been buying online rather than in the store. Thankfully Sephora is very close for products that I need right away.

I went to the Ulta hair salon today and met the stylist Dawn. She was friendly and explained everything to me as she did my highlights.The highlights are amazing my hair looks better than it ever has and I had been going to the same stylist for years. Since I couldn’t get an appointment with her I decided to try out Ulta and I’m so glad I did.I highly recommend Dawn!

Worst customer service for a nice business. i came to the store to have employees look at you for whos blinking first contest. it wouldnt hurt to be nice.the manager is rude. if youre reading this, quit if youre not happy.understand why there are lots of negative review.

Very rude management, who might i add i called to speak with about a certain situation which come to find out the lady who i was speaking with was the lady who i was having problems with. they are always out of stock and no matter what you do, you’re doing something wrong, i’ve had issues with them before but today i was being quietly followed around the store, she thought i didn’t see her, and my grandmother was told that she couldn’t take something out of the package that she was purchasing, very unprofessional.

Great service

Always fun to shop

The new cashier has the worst customer service etiquette.I had an online pickup order but had to go in store to wait in a long line because there was no sign.Then got interrogated for 20 minutes as if I was planning a scam eventhough I had my ID and email reciept.Rude, never going back there

Youre requiring people to wear a mask and be 6 feet apart, but have 3 employees standing within 4 feet of each other, directly in front of the door, blocking entry. Those girls were not willing to help someone who didnt have a mask, just said that youre open until 6, as if I could make another trip today.

This lady named Brittany met me at the door and was really rude!! The manager was just as equally rude! I didn’t have a face mask on and basically in the rudest way said oh well and left me standing there. All they had to say was well sorry you can’t come in. I guess common curtesy doesn’t apply to these women. Maybe it’s because I wasn’t white. I got “those” vibes here. People of color I don’t recommend.

Tonight we went in to this location for 2 gifts. With the gifts there was a special promotional gift that was to come with what we bought. As usual, this location was already out of the promotional item. So they offered a replacement for one of the promotional items, but not the other. Signage was still up but they were not honoring even their replacement.When we called to speak to the manager who was as mysterious as the wizard hiding behind the curtain, we were met with such flippant disregard that we just gave up and decided it would best if we left this review.

When I first arrived here to exchange a foundation a lady started helping me with the name Kayla, she was so rude and acted like she was annoyed that I was returning it. A guy with the name esmel was super helpful and nice, helped us the whole time and recommended so many products. 10/10 customer service from him

Went to Ulta because they stock the brand Bed Head hair paste I couldnt find anywhere else. I was assisted by both Ismael and the Store Manager. Both have excellent customer skills and are courteous as well as knowledgeable. Highly recommend this location in Hurst!!!

I stopped shopping at Ulta because of this location. Customer service here is abysmal! Don’t even bother complaining to corporate, they don’t care.

I cannot shop in there. There is a beeping noise that the store manager says goes all day everyday, their sensitivity alarm. SO annoying! I asked if they could turn it off as it is making me need to leave and the manager with blue hair copped and attitude and said “It doesn’t bother me” then acted like I wa annoying HER!!!Never again will I go in there.Looks like ratings for this store are dead on target. For the prices they should at least make it pleasant to shop there!

I have never shopped there and bought everything I west to purchase. They are always out of everything. Several times when they put their eyeshadow on sale theyre always out of a color and dont have any on order. This happens every time they have a sale. I dont understand why a retail store as big as they are cannot keep a good stock of anything. This happens quite a bit no matter what you purchase

I had my eyebrows waxed here this week and came out with one brow significantly higher than the other. My natural brow arch is higher on one eye so I always go to Ulta where they’re supposed to be trained. I made her very aware of the problem in advance and she said that she could see it and knew exactly what she needed to do. She must not have known because I now look like I’m permanently raising my right brow. I could have gone to any random nail salon for $10 and come out with this ridiculous look, but instead I paid $22 to look like this. Although the girl was very nice, I’m still extremely upset. I would have completely understood if she had just been up front by telling me that she wasn’t comfortable doing my brows. I could have then walked away with only overgrown brows and my $22. After years of going to this location, I won’t be back.

Very clean and roomy. Organized in a good way and easy to walk through the store. Lights on some displays could use some maintenance but otherwise pleasant experience. Not over baring employees either asking do you need help?! A bazillion times. Just asked by the ones who where working their sections as we walked through.

Ismael was great and helped me find my perfect shade in Lancôme’s Ultra wear foundation. He was genuine and super caring, will be coming here again!

Had a great experience... it wasnt too crowded and the rep was friendly and accommodating... plus this was my purchase that moved me up to platinum status! 😍😍😍😍. I was dreading the post black Friday crowd, but this turned out to be a great shopping experience!

I had such a great experience with Mikaela at the salon. Not only was the conversation great, but I left feeling and looking great! I highly recommend her! I will definitely be back!

More friendly staff and managers compared to other Ulta locations. I always enjoy coming here and feel like the staff WANTS to give you the best deal and save you money as much as they can. Great customer service!

I liked this ulta, the staff is friendly however they didnt have their merchandise stocked up. I understand that it sells out but most of it was sold out, and what they did have was stuff on the clearance isle. Many of the masks that I bought felt kind of half used. I didnt think much of it until I reached my house and compared them with some of the ones that I have that are of the same brand just different kind and they did seemed like they had been used.

The girl I checked out with yesterday was wonderful. This store just always like in product stock, so I prefer other locations.

I love Ultra they have sooo many different make-up lines. You have to go check out all the new products. I love sampling the perfumes!!! The sales people are very friendly too!!!

The employee at the brow bar was really nice and although she had was already with another customer who had an appointment, she managed to answer any questions I had. Really sweet of her

Constantly out of stock. Not one time have I ever gone in and gotten everything I came for. This is the one retailer that struggles the most with simply being in stock, I have never seen anything like it just get your on hands accurate and order your product. Be in stock! Amazon has all of the same things you do

VIP SERVICETREAT YOU LIKE ROYALTY.TOP FLIGHT DRINKS.NICE.RELAXING.TREAT TO MYSELF!!!

I had great service today, cant say thats normal, but it was great having someone help. Ulta needs to know when I asked Google for the Ulta store it did not show the closest one to me in Hurst. Thats coming up under benefits something

Everyone in here is typically very nice, but I had a bad experience yesterday with one of the ladies working the floor. I was picking up some tinted moisturizer (one for my natural skin and one for when I tan). I went to grab the darker one and an employee came up and told me that it was way too dark for my skin tone, I told her that it was for when I tan...she then said that I need to come back when I have the tan on so that she can match me. I told her that this is the one I always use and that I was okay and then she says “Well I guess you know more than me then”. I was very put off by that comment. Other than that, this location is one of my favorites.

They have good products but their customer service sucks. When you go to call them their holiday hours on their speaker machine are not the actual holiday hours and when I tried to talk to a girl she put me on hold and then just hung up on me I do not find these actions of this store professional.

I go to this one because its the closes to my house but its alright. I feel like theirs only a few people on staff that actually enjoy theyre job and from what friends tell me, they say never to work at this location because management isnt good. I usually get what I need and leave. No one really talks to me once I walk in.

Their customer service is horrible. I used to only come here because Patrick was their saving grace. The willing to help is disgusting. However, they follow you around and watch you from a distance yet still act like they can’t help you. The rudest attitude ever. The ambiance is negative. I don’t even want to shop at any of the stores nor online. Just horrible!!! 🗣DO BETTER!!!

Sara was very sweet and helpful when I walked in there right before closing (unknowingly). She helped match me and educated me on some awesome products I was in need of. Thank you Sara!!

I came in today to find An eyeliner. Since Im not experienced with anything other than the eyeliner I have been using for years I wanted help from one of the people on the floor. Theres seemed to have been only one girl on the floor and she was already helping someone and had been with them for 40 minutes (which is good that she takes the time to do so), but other people should have been around to assist any other customers. I was willing to spend good money on a good eyeliner but left empty handed since I didnt get the help I came in for. Sephora may be more accommodating.

The employees must want this store to close down!! They apparently think all Black customers steal!I went in on 5/17 at around 7 pm to buy a new foundation. When I walked into the store, I greeted the employees, not the other way around. Walked around the store... Nature called, so I went to the restroom, came back out, and a security guard stopped me and another Black woman in the middle of store. He said to us both: Someone is looking for one of yall.Both of us responded in confusion, as we had no idea what he was talking about. I went back to swatching foundations, but every aisle I went to lo and behold, Mister Security Guard is walking behind me. I finally had enough when the security guard walked behind me, purposefully stood in path, and has the gall to clear his throat and address me again, to remind me that he was there.I was planning on buying a new foundation and a birthday present for a friend, but I didnt even bother after that!The other lady and I had a pow wow in the parking lot, and she had the exact same feelings! And she had a bag full of products that she purchased, but she was also followed around in the store.Thank you for letting me know exactly where Im not going to spend my money. Ill be contacting corporate as well!

I only discovered Ulta a couple years ago due to being a hundred year lover of Mac products. I never had a need to step foot in this store. Then I did one day and fell in love with the place. Each time I purchased products I would receive samples of other products to try. I tried everyone of them and if I liked it I went back and bought it. It was great! Nowadays you can’t get any samples even if you ask nicely for them. It’s like they are so selfish with samples. So I don’t try new products and in return don’t buy them either. Yesterday this place was out of everything. It’s like the day after Christmas event where they had a massive sell and sold out of everything. That’s how empty their shelves were yesterday. Did you fire your purchasing manager or what?? Rethinking Ulta

Went in to get a new foundation or a tester and Michaela was extremely helpful and kind! Her customer service skills is excellent! Thank you Michaela for your help!

Naphtali was so helpful with getting hair color tonight. Thank you, Naphtali! ULTA is amazing; everyone who works there genuinely cares about giving you a helpful experience and every time I go in, I learn new beauty tips, like applying facial moisturizer or facial sunscreen before applying foundation gives it a BB or CC foundation. Thank you, ULTA!

Not a friendly staff at all!

They had juvias place! I was really only excited about that. They had actual palettes! Not just the foundation!

Didnt have what I was looking 4.

So I went in yesterday to find a new foundation, a lady walked up to me & asked if I needed help with anything and of course I said yes. She then asked what I was looking for specially and I told her every problem I had with my skin & my experiences I’ve had and the whole time as I was talking she just kept looking at me & giving me a dumb look. We finally found a foundation and she put some on me and was very rough with it, kept hitting my eye as she was putting it on. As we finished I then asked her if I could have something to wipe off what was left on my face, she then answered ‘Why? You can’t even tell you have any on’ keep in mind I did come in with NO MAKE UP on. She was very rude and was not helpful at all, cared more about selling products then helping with a customers needs

One of my worst experiences so far. I’m never going to this location! The staffs are too rude + racists. A lady names Ana was helping me out then i said i want to use 2 different coupons then she called another lady to assist me for no reason and went another counter to help different lady.I’m very disappointed & I’ve been to mostly all locations never seen people like them. And if they like u, they speak really nicely & greet you and if you look little different than other race they don’t even respond!!!!

Was assisted by Grace in Lancome skin care and makeup. An awesome experience with someone who really knows her product line, skin care, makeup and who obviously loves what she does!! A +++++ Will return for her expertise and guidance! ❤❤

Elizabeth and Alisa in the Salon were amazing! Today was the first time I went to get my hair cut and my nails done, and walked out feeling like a million bucks. Every other salon I have been to has made me feel inadequate, judged, and looked down on. Elizabeth took the time to find out exactly how I wanted my hair cut, and made a game plan how to achieve the desired look I was going for without chopping it off all at once. Alisa spent a lot of time trying to make sure the color of my nails was exactly what I wanted (had to do different layers of different colors to get the color I wanted), and was nice and clean job. Both Elizabeth and Alisa had me laughing the whole time and made me feel comfortable. Both also made sure to explain what I needed to do differentially to keep my hair and nails in pristine condition. I will defiantly be coming back to see them both, and have a customer for a long time!

Keila and Lana worked together to give me an exciting, edgy, and very flattering new hair style with great color! Melissa did my makeup with dramatic, smokey eyes to go with my new hair. It was fun! I love it and my husband loves it!All of the ladies there were very nice and very helpful.

Jalissa was an excellent stylist. She was pleasant and was able to help me decide what to do with my hair and then used up to date techniques to get it done. Jalissa had gentle hands which matters too me and she was full of knowledge that she freely shared. I have been in Fort Worth for about 3 years and couldnt find someone to trust. I am happy to have her in Hurst and will definitely be going back.

The customer service at The Shops at N.E. Mall is beyond awful. Never again will I go to this store. You ask for help and everyone is giving the run around saying thats not my job, thats her job or her job, and so on. Then you go to the lady who theyve told you can help and she says she busy go color match yourself. Which she was standing my a chair. The only reason Im here is because I obviously cant color match and need your help. Thank you Nordstrom for all your help!

Staff isn’t nice but the products are pretty good!I wish that there were more in stock tho

I love this store. Great customer service. Good prices

Very happy with my experience. I had recently had my hair highlighted at another salon. Big mistake. Was very unhappy. My friend referred me to Ulta. So i went as a walk-in and Kimberly who was new asked me what i wanted done to my hair and told her what i wanted and what a bad experience i had at the previous salon. She did a fabulous job and i couldnt be happier. Job well done Kimberly!! I have found my permanent stylist 😊

Im disappointed every time I go into this particular Ulta. Dont know why I keep coming back. The staff always seems more interested in associating with each other rather than helping me. Maybe other customers have had a different experience, but, personally, I rarely have a positive experience here. Will stick with Sephora.

I felt discriminated after being next in line, they skipped me because she said I wasnt in line after standing there a few minutes waiting on her. Noone else was there till the very end. So I had to walk back to end of line a few steps away and then acted busy not to check me out so someone else checked me out. Before I left someone else was waiting in the wrong area and they checked them out. I said Hmmm she is in the wrong spot. She said I know Im sorry.

I dont see what all the bad reviews are about. I can get bath products, salon products, drugstore brands, mall brands and perfume in one place ! Without having to go to a grocery store (drugstores are so over priced). Or the mall. AND i get an amazing rewards program with monthly/weekly coupons and deals .... 😅 it cracks me up that people let a few immature employees ruin that for them.

Beautiful layout, knowledgeable assistants. Listen to them, even if, especially if youve decided what you want from the internet or a magazine; it may not be right for you!

A nice place had what I needed and it was a very nice young girl that helped me get some of my shopkicks also that I couldnt find it was a real treat have her help me around the store and find my other items she was a real sweetheart

Poor service & 1/2 empty shelves. Save time and go to a location that cares about helping customers and stocking product rather than standing around talking.

Usually have the things I need in stock but the last few times they were out of my Loreal mascara with collagen. Always nice at the counter.

I am a credit card holder and maintain my platinum status. I frequent Ulta in store and online. Tj the manager has the nastiest, most unprofessional demeanor and tone. She has the worst attitude for someone who chose to be in the retail/service industry. I have an issue literally every time I go to this location then Ill drive 5 miles away to the Euless or Alliance location with zero issues. I just want to warn any shoppers that its not just her having a bad day...its every single time Ive been there.

I like Ulta. The service personnel are helpful. My daughter was buying some scar cream and we were having trouble locating it and finally did after engaging with staff. I also was looking for a hair product by Ouai which Ulta did not have and I was given the suggestion to try Sephora. That seems to be these fault answer. I finally found some on Amazon.

Great service! Always helpful and friendly.

I went here last weekend and the tallest woman at the cashiers desk was so rude. She said my coupon wouldnt work and when I kept pressuring for her to try it, she practically dismissed me. She kept telling me to read the fine print, which I did and no where did it say I couldnt use it. After she talked to someone else, she found out my coupon DID work.

I enjoy shopping at ulta but this store was unorganized and there was no one near by to assist me. In the back the phone kept ringing and no one was picking it up. It urged me to even answer it myself.