Had a run in with a yellow pole. They did a fantastic job on the paint repair. Matched perfectly. They cleaned the interior of our car also. Thank you Jose and all the employees at Capital Transmission. You guys went above and beyond our expectations.
Capital Transmission is the best. Thanks JoseGreat Service ☑️
First and Foremost there customer service is nonexistent. I had been in an accident on September 1st in Maryland and I live in the state of Virginia. Of course I could have towed my car back to my state of residence but I thought to myself it wouldnt be worth risking towing from another state. So I decided to look for some few body shops in the area with descent star ratings. I came across Capital Transmission Inc, and oh my god this was the worst mistake I have ever made. My Mercedes Benz almost took close to a month to finish being repaired, and the worst part was I had received zero updates throughout the whole process. Jose is an absolute thief and a liar when it comes towards parts being ordered. My front bumper was not even OEM! Yet he tells me Its from the factory sir. As a previous review had mentioned They love to keep your car for as long as possible which is 100% true. The decals they had put on my car didnt even match up with the OEM ones that were already on. Thankfully my insurance (Progressive) had all this under control so I didnt have to worry about Jose charging me additional for other stuff. I still had to take my vehicle to another body shop in my area which I fully trust and know for a fact that there work of quality is top notch, as well as there customer service. I had previously written a review for this body shop while my car was still being repaired, but Jose had called me and told me to delete the review as it was going to hurt his business and he had promised everything was going to be in pre accident condition which was the biggest lie I have ever heard. So I beg you all to stay AWAY! from this shop at all costs!
They dont return phone calls, they dont tell you what is going on with you car, they change what is on the bill which continues to go up, after they tell you they are giving you a discount, they give you a loaner with lights on, like check engine,, they want you to pay on the bill before car is done.,they have had my car over a month,, they charge 1 hour of labor for replacement of the coil????, What else can I say, how can I get my car back and my Money? Can anyone help? Now 2 months for car they double my bill had to pay it to get car, wish I could post the video of the day
Thanks Jose and your guys for helping me out during a tuff time. I really appreciate the effort and consideration. Hard work and excellent customer service at great value is what will allow your business to continue to grow and thrive.
The service is excellent, super fast and friendly environment. I highly recommend it!
Jose and his team did a fantastic job on my transmission for my Cadillac DTS 08. The entire unit had to replaced and was done within 3 days. Everything went perfect. Thanx again!
Great service!!! They are really friendly and nice. :)
If I could put a - minus this shop would get it! They absolutely do the bait and switch tactic. They verbally quote you on a price, then later tell you a totally different price. This shop, is horrible, please I beg you to stay FAR AWAY from this shop. The quality of work is a grade D and they had possession of my car a very long time. In the end, I paid for crappy work and still had to take my vehicle to another shop for repairs.
Got my 2012 Toyota Avalon transmission rebuilt, great people, and fair prices! highly recommend.thank you
I want to thank Jose and his TEAM for the exceptional service!! I appreciate the customer service.....its good to know that my mechanic holds the contract for the PG Police force, WSSC... and many other county vehicles ... for Im sure if you werent competent nor creditable ( for there are so many out there) you wouldnt be the provider! That means allot to me...im excited about your new car care program :-) my car concierge... :-)
Absolutely awful service rude and did not fix problem and did damage to my vehicle and on top of that could not give a break down of the work completed. Was definitely overcharged.
Attention!!!!!!! Please read!!! STAY AWAY FROM THIS MECHANIC SHOP!!! Unprofessional, terrible customer service and overall sloppy performance. Had my car in the shop for two weeks and still had to find another shop. Jose n his crew will trump unnecessary charges and hidden fees without informing you. Had one initial problem that turned out to be several due to incompetence. They are Not honest up front and will keep your Car as long as you allow them to. If you are in a desperate situation I still advise you to look somewhere else . I’m a honest and reasonable individual so this post is not just because of my shitshow experience with them but also because I witnessed other customers at the time I was there experiencing the same crappy service I was getting ( overheard someone saying his car was in there shop for a whole month🤦🏿♀️) This company scams people n I reported them to BBB. AGAIN I ADVISE ALL TO TAKE FULL PRECAUTIONS WITH THIS PLACE. Hope this helps someonePs..... someone below rated them one star was correct about them..... they need a negative star not just one star rating!!!
I have been pleased in the past with the service. However, I brought my car there because it was leaking coolant. I was told it wa sthe water pump. I had that replaced for $500. But apparently it was faulty from the beginning or was not installed properly because I wound up with the same problem and paying an additional $500 for the repair. The dealer is a lot of thing but at least I know I have a warranty there when it comes to repairs.
I took my car for some repairs and they broke something else when fixing one of the problems and expect me to pay for what they broke
Great service
Good service
Excellent atention
Professional
Very good service and even ride because we had to leave my car for a few hours and the prices were reasonable, in realized I was satisfied with the service.
Friendly people work for the county and private people have been around for almost two decades that says a lot
Not a good workshop, very high prices and very poor mechanical service. That is my opinion and that of others who have been there.