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R & J Custom Countertops
601 W 19th St, Idaho Falls, ID 83402, United States
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R & J Custom Countertops
Comments
Ch
Review №1

So, I called and the owner quoted me a price, 300 to cut a sink hole... (during Covid, he wasn’t making any money.. but wasn’t losing money either). My husband and I dropped it off.., we had a scheduled spot at 1, his radiation appt got done a hour early... (he has terminal cancer). A employee helped us unload, on Friday... Monday he called me at work(the owner) and told me... because YOU WANT EVERYTHING YOUR WAY... (a hour early) .. you can come get your granite!! I said “I offered to wait, he said it was ok”... this was April... I texted his employee in September... (heard nothing..,,) enclosed is texts... when we went to get it they had cut the template up for the sink, and said... this is how we got it!! It was new in the box.. the only reason we got it back is back is because I called and asked..

Ab
Review №2

I would totally recommend this business to anyone looking for top quality work and costumer service. They know what they are doing and do an impeccable job. Totally A+ performance. So happy I went with them.

Sl
Review №3

The craftsmanship and customer service is unparalleled. Fabrication is flawless and is as attractive to touch as it is to the eyes. Superior planning ensures a swift and precise install, leaving your home clean and ready to show off your beautiful piece of natural art. Granite has hidden in the earth or thousands of years and R & J only highlights and enhances the stones natural beauty!!

Su
Review №4

Super fast and amazing quality. They were quick professional and affordable. Ill never go anywhere else.

J
Review №5

Dont ever use this company to cut tile. Estimates are your bill. Was told it would take 3-4 hrs. when it actually only took 1-2 hrs. they wouldnt adjust the estimate. When you bring your cash, as it is cash only, make sure it is exact cash since they will not only NOT give you change they will refuse to give you change. Will never do business with them again.

Jo
Review №6

Friendly, middle of the road priced. Ultimately decided to go with another company because we were scared off that so many the 5 star reviews were from the people who work there.

Wy
Review №7

As the owner of R&J Custom Countertops, I would like to comment on the review we received from J Marie Crain. We are a very busy stone slab fabricator and installer. Ms. Crain asked us if we cut some tiles down to the size necessary for her installer. The tiles were too large for any typical tile saw, so we needed to use our slab saw. My salesman looked at the cut schedule for the day and told her we could get it done within 4-5 hours. This does not mean it was going to take this long to cut the tiles, but it would be that long before they were ready. My saw operator decided to cut the tiles immediately instead of the next slab on his cut list, thus putting this customer at the front of the line. I have never heard of someone complaining about getting served faster than expected. As to the issue of correct change, we told her to bring $175.00 cash. She showed up with $180.00. We dont have a cash register with a bunch of change in it. Our average sale is about $5000.00. Very few of our customers pay in cash. Since we were doing her a favor and squeezing her in, we asked for cash. We did offer to have her $5.00 change at our office the next day for her to pick up. Instead she goes home and writes a bad review. How does the saying go? No good deed goes unpunished

Sh
Review №8

Amazing craftsmanship, honest, fast turnaround, you wont find better work in our area.

Ro
Review №9

Very friendly and understand if the things that I wanted done

Ma
Review №10

Wythe Jones gave a deal, and quality install!

Information
2 Photos
10 Comments
4.2 Rating
  • Address:601 W 19th St, Idaho Falls, ID 83402, United States
  • Site:https://rjcctops.com/
  • Phone:+1 208-528-8247
Categories
  • Countertop store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Payments
  • Credit cards:Yes
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