I bought my niece her first pair of earrings and when i bought them the guy told me if i wanted a protection plan which would cover Lost, Stolen, Broken Etc.... Today my niece lost one of her earrings, i call in and they act like if i was miss informed Which is not the case!!!! This is Outrageous! DO NOT RECOMMEND THIS PLACE AT ALL!!!

Collin. That’s all you need to know for this location. This man is brilliant as it pertains to piercing and my all time favorite: Customer care. As I’m selecting piercings Collin is assisting a previous customer with an order. I payed attention to how he handled this person who was unfamiliar with the ordering process. Collin was thorough and very helpful especially when asked numerous questions.When it was my turn, he advised which earrings would be suitable for my needs. At first I thought he’d try to up-sale me to the pricier earrings but when I told him I wanted titanium instead of 14K(pricier), he didn’t balk. As I’m waiting for him to prepare, other customers walked up. He acknowledged them politely and in a timely manner. I prefer that so folks don’t feel ignored while waiting. Collin was a stellar piercer and it didn’t hurt a bit. He got them in without incident and I was on my way within 15 minutes from start to finish with a full explanation for after care! Now THAT’S customer care and bravo to Collin! I dig that dude

I brought my 6 year old to get her ears pierced today and the guy who did was very polite and friendly. I didn’t catch his name! (Blonde with glasses and tattoos.) He spoke to my daughter, not just to me. He explained things and was patient and included both of us every step of the way. It was a really great experience. She’s thrilled and it only cost me the price of the earrings. She chose a $60 pair but the other places I called in my area (that’s wasn’t a Claire’s), were going to cost $140+ and charged a piercing fee.. The girl I spoke to over the phone the couple times I called was also very friendly and helpful. And we were given the cleaning solution and these cute stickers to countdown the time until she can switch her earrings out.

Collin did an amazing job! Helped keep my daughters fear to a minimum. Took her a while to let him pierce the last ear and Collin was so patient with her! Hes a rockstar and so was the lady who was working with him!

My daughter (5) was equal parts excited and scared to get her ears pierced. When we first got to the chair she panicked. The staff was very patient with her. We took a walk, came back and tried again. They let her count down and it was done without a single tear. She is so proud of her earrings! Thank you for a great experience!

I had a fantastic experience at the Piercing Pagoda at Independence Center. I came in to get my ears pierced for the first time. The entire team was an absolute blast and everyone there were both knowledgeable and very passionate about ear piercing. I felt comfortable as soon as I walked up. If you’re nervous, this is the place to go!! They’re not like the people at Claire’s. I’m glad I shopped around.

Great place to be pierced!! Very professional. Super clean and organized!

I love this store. So much great stuff and I even got my ears pierced and my daughters and they were very great

I got my cartilage pierced there a few months ago. It healed perfectly and the lady seemed really knowledgeable about piercings. It made me more comfortable when I got it done, not to mention it did not hurt at all.

This is my favorite place to get any of my jewelry! All the staff have all been great and knowledgable on what they sell. Friendly, great prices and great selection! Definitely check this place out in the mall if you are in the need of or just looking for some new jewerly!

Very friendly sales associates. They make the whole ear piercing experience so fun and easy!

I love there body jewelry

Collin was exceptional and knowledgable! A1 employee

Its a great place to get youre ears pierced thebpeople that work there are very freindly and know what they are doing but if youre a boy know that they only have girl and bi earings

Pierced my baby’s ears and did fantastic

I shop here like every month

Good

Good piercings