Totally understandable that they wont give out pricing without an account but they wont even tell you if a part is available unless you go through the time and trouble to fill out their acct paperwork. Theyre not trying to win hearts. With this kind of policy before youre even a customer I cant imagine what other unhelpful policies theyll spring on you when you are a customer.

Very helpful employees. They have everything you could need.

I always love coming to this place. Very friendly and knowledgeable staff. It is one of the few supply houses open on the weekend. I also like that they are closed to the public and have more time to work with the contractors that have accounts with them.

They usually have what I need. Open on Saturdays is a huge plus! Be advised they will not take back any electrical parts on a cash only account. You buy it, and its yours! Know your part is bad before purchasing a replacement. Other than that, decent bunch of guys at the Independence store. Great selection, and Goodman is great equipment. Stands with the best of them.

This group of individuals are always willing to help. It doesnt matter how busy they are. They are very consistent in their dealings!

Nice courteous guys. They always have what I need for HVAC.

The guys are very helpful for you to get the right part and send you on your way

Excellent customer service. Wholesale only

I’ve been doing business at this location for over 20+ years. The manager Brandon is very knowledgeable of the latest products and always helpful with getting my orders out on time. I highly recommend using this location for your HVAC needs.-FrankR.P. Electric

I’ve been coming to this store for at least 5 years and each time has been a great experience. Great store, great prices and great customer service. 🙌

I have been in the HVAC business for 25+ years now, and I have been buying from this store for the last 6+ years I appreciate Brandon and his guys, the fact they have Saturday hours is helpful too.No offense to anyone else, but I am glad that they quit selling to the public. For me time is money and if I am stuck standing in line behind someone that doesnt understand what they need etc... It hurts me and my customers. Also it can give quality equipment like Goodman a bad name when it is improperly installed by unqualified people.Thank you guys for all your hard work!

Johnstone cambridge circle kcmo Steve, James,Kevin, Briton and the rest are the best. Always ready to help me. Steve,James, and I have exchanged knowledge and ideas many times. My first stop or call always.

Counter guys are very helpful and extremely knowledgeable. As a contractor I can appreciate good customer service.

Been doing business with them for 20 years Brandon is an excellent mgr and problem solver great counter service evan during peak times Alex is providing on time equipment deliveries and communications for coordinating projects .

They are one of the best heating and air conditioning suppliers in KC! They have what you need or will get it. Certified HVAC Contractors Only!

Danny is cunning swift and courageous, and Brandon, Cliff and the rest of the gang has always been prompt and very friendly and helpful, always been a pleasure working with them.

Good stuff good prices

Woke up Saturday at 5am 15 degrees out side 55 in my house. Call a friend who owns his own h/c business he comes out and finds problem. It’s a safety switch call Johnstone because they are the only place open on Saturday and they have the part then tell me they won’t sell it to us because we don’t have an account thanks a lot now I get to freeze til Monday when trane opens. Unbelievable 15 outside and these guys won’t help me out.

Unfortunately Ive been grateful to have this store in the area for HVAC needs, however my last experience has left me less than thrilled when I found that a part I purchased from them for $81, but online I found as low as $32 with free shipping and no tax, and found within other stores up to $50. They dont do returns on electrical items. I guess it is a good thing they wont be selling to the public come Jan 2017. An expensive lesson learned indeed.

Great Place for HVAC Contractors!

Carry the Good Stuff for HVAC Contractors!

Great customer service.

Love you All!

They dont sell to the general public.

Great place