I arrived just a few minutes before close, but I only needed wall hooks. I walked in and asked where they were and the associates wouldnt even tell me where they were! They just pointed to the sign on the door that said they close at 5:30 BUT they had no problem checking out the 3 customers behind me

The best flowers and plants out of any home improvement store in town! My third time shopping here. Great costumer service. I will be a regular.

I went in looking for a Multimeter. I ask a lady working on a display. She not only told me where I would find it, she led me to it and helped me figure out which one would work best for the project I was working on.Then, there was one more item I needed and she led me to that as well. She was very pleasant and made me feel like a VIP.Thank you for your great service. Wish I could remember her name.

This place is great. Knowledgeable staff, good selection, friendly service. The store is a comfortable size with a wide variety of merchandise, not a huge, overwhelming warehouse.

Complaint for one of their subcontractors- Since their subcontractor has no online or social media presence, with the exception of their website stating that they are the storage building provider for Kansas Citys Sutherlands locations, this review reflects the type of workers representing Sutherlands.I saw a YouTube video of one of their trucks clearly marked Black Arrow Builders using an on ramp to pass on the right at high speeds. The youtuber states that he called and the company would not take a driving complaint. There is an audio of that call, and they were more interested in the callers vehicle, never once got the complaint information or even asked what the traffic violation was. I saw the video and it was clear that they dont care about safety of others. They flew past a car with 2 infant in the back, in the video they zoomed in on that and the logo on the truck so it was very clear. I would never use them, I can not recommend them and shame on Sutherlands for allowing them to affect their image.

I never have anyone ask if I need help finding anything. I asked to men behind the counter and one came to help me pick out the right size nails for weather stripping and he seem kind of clueless.My first trip to the store several months ago, there was an employee that had long gray here and I had to wait quite a while for her to get off her cellphone on a personal call and she told me the general location of the lawn bags I was looking for but she had an attitude and no one there seems to know what good customer service is all about.Ive never been to any hardware store where they dont happily walk you to where the section and location of you ask for help. I wont be shopping there anymore..that was two visits and poor service both times.

It was pleasant, we found what we were looking for & paid for it. Will pick up 2marrow so far satisfied will see when we get it home

AWFUL. Customer service is definitely not their strong suit. Maybe theyre better when you’re physically there? But calling over the phone was an absolute joke.

Excellent service from people who knew what they were talking about. One employee, I believe his name was Ryan, even recommended us to another local lumber company after showing us what Sutherlands had and deciding it wasnt what we were looking for. Is that good for short term business? No, but I will be returning to purchase more from Sutherlands in the future.

As always very pleasant employees willing to help... Ive never had a bad experience at this store!!

They were having a flower sale. Walked more than a block to go in. Checkout was very long but to be honest they had it moving very fast. The employees were great.

They pretty much everything your need. Friendly knowledgeable staff. Only drawback is that their prices seem to be just a tad bit higher than the box stores, but thats to be expected from a small chain hometown store.

Was very helpful. Had to pull in lumber yard. And the young gentleman was right and ready to help. And picked out some good lumber for us. Thank you Sutherland.

Well-stocked hardware store, with some of the friendliest people around! Love this place!

AdVery nice place with friendly employees in get great deals if you shop there

Great place to get your garden supplies and the staff is very helpful and friendly.

Very personable. Helped put together all the parts I needed to hook up the house to generator.

My wife was looking for a new couch. They have some great red tag sales on funature. Just shopping for now.

Nice store, good selection, good prices. We got a very nice wind spinner for 20% off.

Giving them 5 stars because they dont let people come in packing heat. Safer for me and their employees. Not looking forward to getting hit by a stray bullet when some Dudley Doowright decides to protect me by taking out the bad hombres.

Went for paint, trying to match competitors color. Good service at the paint counter. Unfortunately dozens of other shoppers were there for plants. Long wait at the checkout. Overall friendly service.

Always friendly, and helpful. Quality products for making repairs to home. I buy from Sutherland Lumber Company often.

Always friendly and helpful,plus they have a great deal on apples right now😁

Got some mulch here took forever to load but oh well much better than the home Depot down the street

Friendly help. Took the job seriously. Cost not out of line

Awesome place they have some building materials in stock that no one else in the area carries saved me a bunch of time and money!!!!!

This one particular place I love, never have a bad experience as of yet.

The parking lot was full but I was in and out on no time! Super friendly and helpful folks.

Enjoy this store. Have everything I need, and staff is really friendly.

Everytime Ive been in, the staff is always veryhelpful and knowledgeable.

Great people I have been going here since I was a kid!!

Employees were very polite and helpful.

Great service and cheap prices still the same when I use to go with my father

So much better than the big box stores.

Fast and friendly folks! Great store!

Ask for Pam for excellent service. She loves chatting about your project to find exactly what you need.

Fast, courteous service. Good help loading lumber.

I came to Sutherland last week for only a $2.oo bag of manure. I saw a sign that had knock out roses on sale. A young man, named Ryan helped me look for the ones I wanted. Along with soooo much education on plants, sprays etc. that I was surprised to get that good of service... now days, not to mention how much more I spent extra than intended. I will definately be back to Sutherland... for sure if Ryan still works there.

We love Sutherlands! We adore the small town feel.

Sometimes you just have to ask. Good bunch of people working.

Very helpful, guys in the yard went above and beyond for me.

Officially closing soon! 20% off everything.

Very friendly staff well laid out store

Counters people are extremely knowledgeable as well as the yard worker

Great place for plants in the spring.

Not 2A friendly in an open carry state, would give zero stars if it let me. You know who is? Lowes. Right down 40 Hwy at 291 (470) and theyre MUCH bigger. Lowes > sutherlands all day long.

Very helpful staff. Good experience

Very knowledgeable employees favorite hardware store

Very pleasant employees! Thank you!

They seriously have everything you could ever need for any job.

Finally found what I was looking for at sutherlands and cheaper.

Busy place help is all over ( : today they got sale on nuts of all kinds and Fruits and vegetables one day only friday 15

Had what was needed. Had some wants too. Prices are a turn off for fixed income.

The staff is always helpful and polite

I really wish they would have delivery service...other the truck arriving and dumping item in the yard and leaving it. Besides the charge of 40.00 just to do that.

Pricing not accurate, items not in stock as advertised. Small amount of inventory

EXCELLENT customer service!

Great place and awesome people

Soon as i hit the door, lady was help ful...

Had exactly what i wanted

Full service hardware store also selling seed specialty items.

They have anything you need

Great selection, nice employees

Had the parts I needed.

Very good service as usual

Found just whats needed! Thanks Sutherland

Nice - Small but very small & congested

Pleasant and helpful.

All you need hardware and garden center.

Friendly and happy helpful

Great place

Friendly employees